UC Berkeley Executive Education’s Post

Very useful report to understand how to build successful customer service. Just briefly: there are new ways to personalize customers, more approach AI with caution, II is available to everyone, and the role of the product manager is changing More https://lnkd.in/e9AVYzVj

🚀 Ready to witness the future of customer service? Picture this: a seamless collaboration between humans and AI in contact centers, where Language Model Machines (LLMs) augment human capabilities. Discover how LLMs break language barriers, elevate user experiences, and continuously adapt to evolving expectations. 🔄 Interested in the details? Dive into our blog for insights into the transformative journey of LLMs in contact centers: https://lnkd.in/gnw6bvTv #AI #CustomerService #Innovation #ContactCenters #ODIO 🌐🤖💼

"It’s imperative to acknowledge that AI should augment, not replace, human capabilities, particularly in customer-facing roles where empathy and understanding are paramount." The AI conversation continues in 2024, and Samantha Middlebrook outlines really well in this blog the importance of the human touch within AI-driven interactions and what it means in industries with stringent regulations and compliance requirements. Check it out! https://lnkd.in/gUvSKCvc

Yellow.ai introduces Orchestrator LLM, enhancing contextual, human-like customer interactions without extensive training #agentproductivity #AI #AItechnology #AIdrivencustomerservice #artificialintelligence #automatedcustomerinteractions #contextswitching #customersatisfaction #enhancedcustomerexperience #EricHansen #GenerativeAIBots #Largelanguagemodels #llm #machinelearning #operationalcosts #OrchestratorLLM #Precision #RaghuRavinutala #Security #WasteConnections #Yellowai #zerotraining

🛒✨ The "State of AI in Retail and CPG" survey reveals an overwhelming 86% interest in harnessing the power of generative AI for elevating customer interactions.     Discover how businesses are reshaping the shopping experience with personalized product recommendations, dynamic advertising strategies, and efficient automated customer service.     #datascience #chatbot #GenAI #TechInnovation #AI #LLM #datatalentpulse https://lnkd.in/gKckKZ9a

In today's rapidly evolving digital landscape, AI-driven customer service is undoubtedly revolutionizing the way businesses engage with their audience. 🌐💬 But let's talk about the elephant in the room - the hidden risks that come with it. 🤔 At B Squared, we're committed to keeping you ahead of the curve. Our latest article dives deep into the potential pitfalls of AI in customer service and how to navigate them effectively. From algorithmic biases to privacy concerns, we're shedding light on crucial aspects often overlooked in the race for automation. 💡 Ready to uncover the truth behind AI-powered support? Check out our latest blog post here: https://lnkd.in/gkXUzHCe #AI #CustomerService #DigitalTransformation #B2Squared #Empowerment

The ability to scale AI to thousands, if not millions, of agents will have a profound impact on customer service. New York, NY – February 27, 2024 – Klarna announced its AI assistant powered by OpenAI has now been live globally for 1 month with the AI assistant: - completing 2.3 million conversations, two-thirds of Klarna’s customer service chats - being the equivalent work of 700 full-time agents - on par with human agents in regard to customer satisfaction score - more accurate in errand resolution, leading to a 25% drop in repeat inquiries The AI assistant resolved customer errands in less than 2 mins compared to 11 mins previously, is available in 23 markets, 24/7 and communicates in more than 35 languages - It’s estimated to drive a $40 million USD in profit improvement to Klarna in 2024. https://lnkd.in/gBCjgS2S

Large language models will enable a new era of personalization. AI can help boost customer satisfaction when it’s used to offer customers more personalized solutions or to help human employees provide better service than they would without the technological assist. #ai #llms #personalization #bain #hbr

How can we use #AI to revolutionize toll road customer service? The tolling industry has become more efficient over the last three decades - moving from cash to digital payments but we can take it a step further by harnessing AI technologies. One of the key advantages is the positive impact on customer experience, delivering faster, more accessible, consistent and efficient services in every interaction. Read our latest article where Rosa Rountree, our National Operations Director in the USA, explains how we can get there: #PeopleDataTechnology #Digital #Transportation #Tolls

Explore how AI revolutionizes customer support, streamlining issue resolution for faster solutions. 🤖✨ Learn more about the transformative impact of AI! #CustomerSupport #AIRevolution #TechTrends