Vancouver Aquarium’s Post

The importance of keeping the guest experience first with Craig Haley: 

You only get one chance at making a first impression in hospitality

Be with us and feel the difference !!! Read Review from Guests.... The place has a nice view and comfortable room. By: Luz https://lnkd.in/gNimX4za #guestreview #guestfeedback #happyguest #guestsatisfaction #guestappreciation #review #customerservice #customerexperience #feedback #guest #customerreview #reviews

Start by understanding your guests' desires. 🕵️♂️ Offer deals that speak to their dreams, like a romantic package or a family fun discount. Use eye-catching visuals and clear, enticing language. 🌟 Value comes first; make sure your promotions offer real benefits. 👍 Follow us for more insights! #HotelPromotions #HospitalityTips #RevenueGrowth

EVERYONE CAN LEARN ANYTHING, EXCEPT GUEST ENGAGEMENT. BECAUSE IT'S NOT ENOUGH ONLY BY LEARN and logic , IT NEEDS Passion, deep understanding, and PURE GENUINE HEART,

Help your guests plan epic romantic gestures through Scarlet Connect's guest messaging solution 🥰 Your staff's prompt and enthusiastic responsiveness can increase the chances of your guests returning to your property time and time again to relive their special moments. Schedule a free demo to learn how Scarlet Connect's guest messaging solution can help boost guest satisfaction: https://buff.ly/3XTYEJK <3

Going above and Beyond is what’s required to guarantee a great guest experience… Go the extra mile go above and beyond…. Check Out Full Article https://lnkd.in/efY_sP-Z

Have you heard of the peak-end rule? 🧠 The concept suggests that people judge an experience mainly by how they feel at its most intense point (the peak) and its end. By adopting the principle, you can create a guest experience that transcends expectations. Read our guide for a full explanation and discover ways of implementing it at your venue. 🔗: https://ow.ly/z0W850Qug2S

🎃 The spookiest weapon of all… 😁 Your smile! 😁 With your smile you can stop anger, make connection, avoid resentment, change your mood and set the one of people around you; it makes your brain release endorphins, an anti-inflammatory hormone which helps reduce stress. Often we think about new ways to wow our customers and how we can improve our customer or employee experiences and this is all good; however we cannot forget the basis: your smile is the best dress you can wear whether you are welcoming a happy client or an angry one. Thank you Disney Institute for this nice picture and for getting me to think about how powerful we are when we smile. To all people in operations, 🛎 front line, 🕓 back-office and ☎ phone operators (yes! Your smile can be heard and "seen" over the phone!), whether you deal with customers, colleagues or employees: Keep smiling 👹, and Happy Halloween! 👻 🧛♀️ 🧙♂️ #customerexperience #employeeexperience

"We just know our customers" No, you don't, and here's a 4-hour video explaining that in overwhelming detail. Any qualitative researcher who watches this will have a transcendental experience. Look, I like Disney parks (as much as David Mannheim) and Star Wars (less than Shawn David). I am, as the kids say, a "fanboy" (no wait, it's "stan" now). I will forgive sins, but I was never, ever going to stay here. The video makes it abundantly clear why. At no point was any of the $400M price tag attached to this boondoggle used to get consumer feedback about the actual product. It absolutely reeks of corporate "we know better"-ism and caching in brand loyalty chips for a penny wise/pound foolish return. Talk with your customers. And no, I don't mean "talk" as in "we are going to tell you things; no notes". I mean WITH. Listen to them. Full stop. The customer is always right in matters of taste.