Vantage Point Global’s Post

One huge hack for hiring and quickly training in, is hiring two people for the same role. It's insane how much faster they become proficient. They are able to lean on eachother and essentially self train much of the time. Sharing successes and failures, simultaneously updating SOPs, and having an equal to rely on. Recently seen this work with customer success and repeating for sales development. In my experience, the value this brings outweighs the additional overhead within 90 days. #hiring

Being experienced mainly in Service Desk field within the corporate life (Analyst, Team lead, supervisor, lead) - I must say it is a blessing and a curse role. The reason being ks that everyone sees you only being capable of doing service desk job, however everyone should be aware that Service Desk needs to have the core knowledge of IT. Additionally, the service desk role is very hard, because end users (people calling the Service Desk) expect wonders in minutes (yes restarting computer works, but not always), while also having the patience of an angel. Lastly, prioritising and handling major outages is not easy, when everyone is getting stressed. The good thing, however, is that you know a lot of what is going on in the IT field of your company and you learn with the changes. The other benefit is that anyone can start in being an IT service desk, all you need is good customer service and willingness to learn technical knowledge. But the curse is - once you grow it is very hard to get out of being "the service desk guy", or "the service desk lead" - and it is a pity, because I saw so many great analysts becoming tier 2 engineers, programmers or even managers (it took them some time and their managers advertisement to get them into those new positions though). So here are my two cents to hiring managers - hire people with service desk background - I assure you they will learn fast, stay for a longer period of time in the position and have great communication skills (just because of the customer service they have to provide).

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There's one common challenge we've noticed with brands hiring globally remote customer support... The absence of documented processes. 📝 Often, when a brand's customer service team is expanding, their business grows, but their process documentation doesn't. Without training materials or Standard Operating Procedures (SOPs), bringing new hires up to speed becomes a significant task. This lack of documentation often results in high turnover rates in customer service. So, what’s the effective solution? Document, Document, Document! When you work with TalentPop, our team will help build out these training materials for you. 🤝 So the next time your team needs to grow, all you need to worry about is finding the right person for the job! P.S. We can help with that, too. 👀

Hiring in the UK

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I’m inundated with admin. It’s taking up a lot of my time. My clients aren’t experiencing the best of my services. I think the quality of my service is inconsistent. I don’t have any spare time. This is how my clients felt, and at some point in my business, I have felt all of these things. It's so easy to paint the perfect picture of our business, but in reality, at some point, we all experience one of the feelings above. I've been there. I've sat at my desk, looked at my admin task list, and been fully overwhelmed and quite honestly procrastinated because I didn't know where to start. Sometimes that mountain of admin feels like it's never going to get any better. Hiring a VA must be the answer, right? I started my business as a VA and I 100% believe they can be extremely beneficial to have as part of your business. But, if you don’t embed systems that document your standards and preferences before you make that hire, you will spend more time explaining how to do the task itself. And most likely, feeling like the hire has added tasks to your to-do list rather than reduced it. Embedding systems prior to hiring your means that you're able to spend less time explaining how to do these tasks. At this point they're probably tasks that you hate doing but they are just tasks that "need to be done." Having systems in your business that ensure consistency will allow you to regain focus on what you love doing. Are you not sure where to start with your systems? No one's expecting you to! You can book my 30-minute free Discovery Call to chat about all things systems, processes and growth!

To become, and REMAIN an Elite agency, we must, Always Be Hiring. 📝 ❕In order to continue to GROW our elite team, ~or at the very least to MAINTAIN our current number of staff… we MUST continuously hire new staff. But one of the biggest DOWNSIDES to always hiring new staff, is the massive amount of Time and Effort needed to continually TRAIN every new staff member who’s hired on to the agency… The training process, and the training time and effort… repeats, over and over again, with every new team member. 😰 🧐 When I realized I had no good available training course options, and realizing that there would probably NEVER be a decently viable training course to match my own Elite standards… I really had no other choice, I had no other option, but to CREATE an elite level training course. 👨💻💥 This course was created by ME, an ACTIVE agent in the industry, with over TEN YEARS of experience, whose agency’s production has been awarded and recognized as the top 1% ‼️ of all agencies within their own underwriting company, for 4 or 5 years, out of the past 10 years… and whose production has been well within the top 10% of all company agencies, for almost every year the agency has been in business. 🏆 Think of this Elite Agency Training course, as a course in which everything that an established elite agent knows and uses, and the knowledge and experience an elite agent has accumulated over a decade, is handed to you and your staff on a silver platter… and it’s all available to you, at your fingertips, on your screen, on demand, at any time, from anywhere. 💻📱 https://lnkd.in/gvnCcyJf It’s a no-brainer. 💥

I can often tell when a business owner isn't tech-savvy. It's not their ability to install complex software. Nor are they confused when I explain our services. It's about how their business handles crises and values advanced technology. They might have: - Faced service outages, - Struggled with employee tech issues, - Lacked proper technical support. I enjoy working with these clients, especially when we earn their trust and respect. If a business owner thinks they need to be tech experts to hire outsourced IT services, they might not be ready to trust us. But when they realize the value of an expert, a trusted partner, that's a real success. Interested in learning more? Send me a DM!

I am: A long-haired, self-deprecating, overly-enthusiastic Level 3 ITIL-equivalent engineer who cares just a tiny bit too much about accurate documentation and the effect of ICT on others. Seeking: Fellow ICT engineer who has the ability to... - Find their way around a firewall without instinctively changing anything - Restore a VM from a backup without erasing the running 'live' copy - Translate geek-speak to English on the spot for well-meaning but stressed end-users (they came to us for help, we should treat them how we'd like to be treated..!) - Has a 'ready to face a challenge' attitude (because you'll NEVER know every correct answer at an MSP) - Is willing to review the below Seek link, then apply to work alongside bright minds, a supportive management team, excellent clients... And the afore-mentioned long-haired galoot. ...Please? I need your help..! https://lnkd.in/g6UtHMzx