Thanks Michelle from Marriott Hotels Docklands Melbourne!
Gratitude is a powerful force in any professional journey. Today, I find myself reflecting on the wisdom of Daniel Pink's phrase from his MasterClass "No matter what you do, you are in sales." While initially daunting, this truth showcases my own career evolution.
Several years ago, I hesitantly ventured into the realm of sales, determined to defy the stereotypes often associated with the profession. Rejecting the notion of cold calls and scripted pitches, I sought to learn from every encounter, understanding that business ultimately revolves around people.
Throughout my career, spanning diverse organizations of varying sizes, I've come to realize that common challenges unite us all, yet it is our attitudes that truly set us apart.
Today, a simple yet profound gesture reminded me of the immense impact genuine passion can have. Michelle, from Marriott, took the time to craft a handwritten note and offer a complimentary treat, a gesture undoubtedly fueled by her genuine love for what she does. It begs the question: What can we do to inspire our colleagues/Team to go the extra mile?
Simon Sinek's anecdote about Noah from the Four Seasons Hotel and Caesar's Palace comes to mind, underscoring the power of individuals like Michelle, who embody the spirit of exceptional service.
Choosing to frequent the Marriott Docklands has been a deliberate choice for me, largely due to their staff's consistent warmth and the positive energy they share. I am deeply appreciative of the efforts of the entire Marriott team in fostering such an environment.
Michelle, your energy is infectious, a reminder that a smile can brighten even the toughest of days. While this post may diverge from the typical HVAC&R content I share, it underscores my belief that passion and joy in our work contribute to a better world. And yes, HVAC&R plays a vital role in that vision.
Thank you, Michelle. Let us all strive to find joy in our pursuits and spread positivity wherever we go.
#gratitude #leadershipdevelopment
Director of National Accounts | Visit Huntington Beach | Surf City, USA
1moWelcome back friend, looking forward to seeing you soon 😎