William McKee’s Post

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Business Psychologist, Executive Coach, Facilitator & Consultant

Commercialisation places pressure on L&D to prove even soft skills programmes impact the bottom line. But influencing, communication, and empathy can seem intangible. You must identify the business metrics they contribute to. With concerted effort, we can quantify the business value of “soft” skills. Back claims with piloting, surveys and data analysis. Earning buy-in for these programmes will keep L&D holistic amidst commercialisation.

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