Wyeth Goodenough’s Post

If you’re trying to figure out your Customer Success tech stack for the new year and you don’t want to get hounded by a dozen hungry sales reps, here’s what to do: Come to Gain Grow Retain's #Demopalooza virtual event on November 7-10. (Registration link in comments.) GGR is throwing the biggest virtual demo event for #CustomerSuccess leaders, with 18 Customer Success software brands (including Vitally!) giving 20-minute demos of their products. Attend from your office chair, watch the demos you’re interested in, and fill out the survey after the event to tell the event organizers which brands you want to hear from. That’s it. No random cold calls, guaranteed. By the way, Vitally will be kicking off day four at 12:35pm ET / 9:35am PT on Friday, November 10th. Tune in if you can!

As a CSM, if struggle with an impactful intro pitch to new customers. Read this: We are going to make this as simple as possible. Your brand as a CSM heavily depends on how you can orchestrate OUTCOMES for your customers. I'll spare you the whole exercise of crafting an elevator intro pitch. 𝐇𝐞𝐫𝐞'𝐬 𝐲𝐨𝐮𝐫 𝐧𝐞𝐰 𝐢𝐧𝐭𝐫𝐨 𝐩𝐢𝐭𝐜𝐡: 👇 "Hi I'm [your name], I'm accountable for driving [add outcomes] for [customer organization name]" That is it. 🤯 At that moment of introduction that is all customers care about. 𝐂𝐚𝐧 𝐭𝐡𝐢𝐬 𝐩𝐞𝐫𝐬𝐨𝐧 𝐠𝐞𝐭 𝐦𝐞 𝐭𝐡𝐞 𝐫𝐞𝐬𝐮𝐥𝐭𝐬 𝐈'𝐦 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫? They don't care how long you've been a CSM. They are less interested in your age. Even less in where you grew up. Keep it simple. Keep it impactful. Don't mess this up. Here's the twist. Repeating this pitch over and over again, helps you take on a new identity. The identity of a CSM who is 𝒔𝒊𝒏𝒈𝒖𝒍𝒂𝒓𝒍𝒚 focused on delivering outcomes for the customer. Deliver outcomes repeatedly and win customers. 𝐂𝐒 𝐂𝐨𝐧𝐧𝐞𝐜𝐭 𝐞𝐯𝐞𝐧𝐭𝐬 > Pro Talks panel discussion | 📍 Berlin | 📆 April 24, 2024 | Sign up now - https://lnkd.in/eEc8r3KY > CS Meetup | 📍 Utrecht | 📆 May 2, 2024 | Sign up now - https://lnkd.in/ewCsXcDd > #opentowork initiative coming soon. 💬 Join our Slack: https://lnkd.in/eFVnH3S4 ------------------------------------------------------------------------ #customersuccess #communitybuilding #csm #communityledevents #futureleaders #customerexperience #madeinamsterdam

Calling all CCOs and VP-level CS pros. 🔈 Chief Customer Officer Summit New York is here. Ready to drive customer-centricity across your organization to accelerate growth? ➕ On March 20, we’ll be bringing together the East Coast’s brightest minds in customer success and experience. We’re talking experts from the likes of ID. me, OneSpan, BetterUp, and many more, exploring and addressing the biggest challenges and most pressing industry trends facing chief customer officers today. Just a few of the topics on the stacked agenda: 📈 How to manage CS as a product and employ effective monetization strategies | MuleSoft 📊 Strategic shift: Should CCOs hold the financial reins? | OneSpan 🛠️ Building and scaling a gold-standard customer success team | ManyChat, Donnelley Financial Solutions, Fundraise Up 🦾 Leading the charge: Why your CS team should be at the forefront of new technology adoption | vCom Solutions We’re gifting 50 complimentary passes to the first eligible attendees to apply. Want to find out how you can revolutionize your practice in 2024? Request your invite: https://bit.ly/3t2sb8Y

Recently I have really loved these Revenue Operations and Sales Enablement Slack groups! Have you joined any of them? If not, you should! Here's my top 5 favorites: (1) RevGenius, (2) Revenue Operations Alliance, (3) The Enablement Squad, (4) Sales Enablement Collective, (5) or the Revenue Enablement Society?  I can't recommend them more! Any others you might suggest?

#Demopalooza from Gain, Grow, Retain is throwing the biggest virtual demo event for customer success leaders that will give you a chance to "try before you buy." Over the course of 3 days, vendors will present 20-minute demos just for you! This is a great opportunity to get to know Skilljar (along with other shining stars) in a low-key way. See you there! https://hubs.ly/Q025nVX30 #Gaingrowretain #Customersuccess

Efficiency isn't just a goal; it's a necessity. Todd Janzen's session from our #DemoHQDay gets straight to the point: it's high time presales and revenue leaders leveraged software to up their game. Think of it like what Gong does for calls, but for our whole presales process. This isn't about cutting corners; it's about smarter work that earns us a key spot in company decisions. See how simple tools can make a big difference. Catch the full session here: https://lnkd.in/gU-yBJpr #PresalesEfficiency #SalesEnablement #RevenueGrowth

Customer success team question: With most SAAS companies pivoting to focus on growing their existing accounts. Is it time we included customer success in sales enablement? The better equipped our CS teams are to understand buying signals and know how to position different products, the more growth you're going to see. Are you recording your CS calls and coaching them like a sales leader? Shoutout to Adam Moses and the Allego CS team who are champions for this. #customersuccess #salesenablement

✨ Lunch & learnings with Anthony Piette 🔥. I had the pleasure of lunching with Anthony Piette, Regional Vice President of Customer Success at Showpad, last week. It was a refreshing trip down memory lane peppered with engaging conversations comparing the dynamic SaaS landscape to the traditional business model. 🔄 The crux of our discussion? Finding the right balance between speed, flexibility, and the solidity needed for our businesses to succeed. 🚀 Talking about customer success, we exchanged best practices and metrics that drive our fields forward. It was fascinating to explore how customer success and sales teams can synergize to maximize impact. 🤝 On 'Trusted Advisorship' and authenticity, Anthony and I are kindred spirits. We believe in nurturing genuine relationships between customers and Customer Success Managers (CSMs). 💡 Co-creation with customers is an exhilarating space we're both passionate about. Standing at the cusp of its potential, we’re excited to push the envelope further with initiatives like roundtables and customer advisory boards. Looking forward to our next meeting and continuing to innovate in customer success! #CustomerSuccess #SaaS #BusinessStrategy #Authenticity #CoCreation #Networking #HelloCustomer