This week our CEO Matt Coughlin and Mike Hubbarth are at #cxlift in Sundance Utah with some extraordinarily talented technology partners discussing the exciting intersection of AI and CX. It is clear that AI will create a step change in not only customers experience but also the employee experience. The future looks very Bright for those companies with the courage to embrace the change and lead.
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4 #CX concepts to keep in mind as you look to sharpen your enterprise’s offerings that we specialize in at Liveops: 1. Flexibility 2. Omni or multi-channel experience 3. Understand and leverage data 4. Embrace AI with humans at the core #CX #VirtualFlex #ContactCenterSolutions #ImproveCX | Liveops, Inc.
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Excitement is building for the 2024 Cognigy Experience Summit! Get ready for a host of AI and innovation champions who will take the stage to inspire and elevate our understanding of AI in customer service. 🎙️ Our AI Champion, Hanbing Ma, CFA, Head of Innovation & Digital Transformation at ERGO Group AG will be presenting "Driving Innovation at Incumbents: Practical Examples and Key Learnings" Discover how ERGO is pushing the boundaries, leveraging technology for efficiency, and transforming customer experiences. Secure your spot for this exclusive event by reaching out to your Cognigy contact. For more information, click the link in the comments. 👇 #ERGO #CXS2024 #CognigyExperienceSummit #AI
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Unlocking the transformative power of generative AI in operations requires more than just #technology; it demands a strategic business approach. To navigate this complexity—from ensuring operational readiness to tech development and enhancing the employee and customer experience—explore this collection of insights on the application and adoption of gen AI across the Operations value chain. Learn more ➡️ https://lnkd.in/gMUrQzVz #GenerativeAI #Operations
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Associate Partner en McKinsey & Company | MT Transformations | Strategy | Operations
Unlocking the transformative power of generative AI in operations requires more than just #technology; it demands a strategic business approach. To navigate this complexity—from ensuring operational readiness to tech development and enhancing the employee and customer experience—explore this collection of insights on the application and adoption of gen AI across the Operations value chain. Learn more ➡️ https://lnkd.in/d23HRuWY #GenerativeAI #Operations
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Unlocking the transformative power of generative AI in operations requires more than just #technology; it demands a strategic business approach. To navigate this complexity—from ensuring operational readiness to tech development and enhancing the employee and customer experience—explore this collection of insights on the application and adoption of gen AI across the Operations value chain. Learn more ➡️ https://lnkd.in/ebEa-jfW #GenerativeAI #Operations
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🚀 Embracing the GenAI Revolution in #Retail: Navigating Opportunities and Responsibilities 🌐 As interest in Generative AI (GenAI) continues to peak, its adoption in the retail sector remains a pivotal discussion. Our latest article looks at 3 key areas of GenAI; reshaping retail, potential pitfalls, and responsible preparation. Retailers who are prepared to lay the groundwork, and proactively integrate GenAI into their strategies will ride the tidal wave transforming the industry. The key lies in balancing innovation with responsibility, creating a future where GenAI optimises retail without compromising integrity. https://lnkd.in/ei752C8p
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Unlocking the transformative power of generative AI in operations requires more than just #technology; it demands a strategic business approach. To navigate this complexity—from ensuring operational readiness to tech development and enhancing the employee and customer experience—explore this collection of insights on the application and adoption of gen AI across the Operations value chain. Learn more ➡️ https://lnkd.in/dH6KRwFX #GenerativeAI #Operations
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Solution Director | Microsoft Fabric & Power BI Expert | Speaker & Tech Innovator | Business Development Leader
In today's competitive landscape, where AI, innovation and problem-solving reign supreme. At the end of the day, it's not about the technology itself, but rather the value it brings and the problems it solves for our customers. By focusing on delivering superior solutions tailored to their specific needs, we can stand out in the market and build lasting relationships with our customers. By prioritizing in innovation, creativity, and customer-centricity in everything we do, and pave the way for success in our respective industries. #ProblemSolving #Innovation #CustomerCentricity #QuoteOfTheDay #saturdayvibes #saturdayqoute
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Unlocking the transformative power of generative AI in operations requires more than just #technology; it demands a strategic business approach. To navigate this complexity—from ensuring operational readiness to tech development and enhancing the employee and customer experience—explore this collection of insights on the application and adoption of gen AI across the Operations value chain. Learn more ➡️ https://lnkd.in/gU_QnmdH #GenerativeAI #Operations
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Unlocking the transformative power of generative AI in operations requires more than just #technology; it demands a strategic business approach. To navigate this complexity—from ensuring operational readiness to tech development and enhancing the employee and customer experience—explore this collection of insights on the application and adoption of gen AI across the Operations value chain. Learn more ➡️ https://lnkd.in/dC3dxGuj #GenerativeAI #Operations
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