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Chatting with Jim Hickey of Five9 at #enterpriseconnect on how #artificialintelligence is revolutionizing contact centers and CX, with Five9's GenAI Studio making its debut, you'll learn about the unprecedented strides in data privacy and model customization that answer the call for enhanced AI adoption. Stay tuned, as we unravel more from Five9's innovation pipeline that's set to redefine customer engagement and contact center operations. #AI #ML #GenAI

Tired of the Gen AI Hype? 🤔 It was a pleasure to bring together our #CXOConnections across #ANZ yesterday for this exclusive virtual roundtable powered by our partner LivePerson as we discussed - "A Pragmatic Approach to Gen AI Implementation in the Contact Centre" During the conversation we explored: - A step by step approach to implementing Gen AI in the contact centre - Real use cases of how organisations are utilising Gen AI - How Gen AI can enhance customer experience Thank you to the LivePerson team for partnering with us on this session and key speakers 💡 Andrew Kollmorgen & Kevin Wordon for sharing your insights & expertise! Thank you to 🎙 Luke Hannan MBA for moderating the discussion BIG THANKS again to all our #connections who took the time to #JoinTheConversation 💜 If you would like to hear more about this session, or LivePerson, please reach out to: [email protected] #WinnConnections #Connect #Engage #Grow #Learn #Debate #Benchmark #NetworkingWorks #GenAI #CX

What CX Tech are you most excited about in 2024? Let's connect to delve deeper. #2024outlook #cx #ai #techcollaboration #cxtech #generativeai #customercare #callcenterservices #personalizedsupport

What are the biggest changes coming to CX? Hear from our COO, Mike Schwartz, an IT leader with decades of experience in enterprise #technology. Here are some of the highlights: 1. There will be a more seamless integration of AI into the customer experience vs. one-off bells and whistles. 2. Consumers and businesses will demand that the AI capabilities they are using personally become embedded into the offerings they pay for. 3. Disparate data stores will have to become connected because AI is only as good as the data it is trained on. See more of our team's predictions for 2024 around #CX and #AI in our Resource Center: https://lnkd.in/eJ9VQ2pg #customerexperience #customerjourney #OvationCXM #CXtechnology #cxmanagement OvationCXM

Don't miss this series where our leaders share their perspectives on CX trends and predictions for 2024. In this edition, our COO and long-tenured industry expert, Mike Schwartz, weighs in with his thoughts on what's to come in 2024! #customerexperience #customerjourney #OvationCXM #CXtechnology #cxmanagement #cxm

Embrace the future of contact centers! Invest in AI tools like chatbots, voicebots and sentiment analysis for improved efficiency, reduced costs, and happier customers. #OmniChannelCustomerSupport #MultiChannelContactCenter #CustomerService #CustomerExperience #Teckinfo #contactcenter #techologyworld #customersatisfaction #remotework #remoteteammanagement #businessflow #empoweryourteam #28years #IDCloud

“In the dynamic landscape of the UK utilities sector, the integration of AI in customer support has ushered in a new era of efficiency and customer expectation.” Looking at the utilities sector, we asked our experts to highlight the areas that will be most impacted by AI, providing examples and suggesting the first steps that businesses should take to start taking advantage of it. Swipe the carousel below to see how we feel AI-driven support systems are reshaping the industry for customer support. If you're interested in hearing more about our work around AI innovation, watch this space for the full article and drop us a note at [email protected] if you have any questions. #AI #Utilities #CustomerExperience #cx

Discover how the rise of generative AI is ushering in transformative business possibilities and bolstering enterprise adoption. Gain insights into how generative AI can automate intricate client scenarios and elevate self-service interaction quality in the contact center. Learn from Amy Payne, VP of Global Customer Partners at Talkdesk and Tom Grosso, Executive Director, Service Desk, at CAI about their journey of truncating post-call documentation time by over 8 minutes utilizing Talkdesk’s AI-powered ecosystem. Be a part of this paradigm shift! Follow the link for more details 👉 https://bit.ly/4aflMI0 #AI #TalkdeskAI #CX #CXToday

🚀 Exciting Announcement from Respond.io! 🚀 🤖 Launch of Respond AI: Transforming Customer Communications 🤖 We at Respond.io are thrilled to unveil Respond AI, our groundbreaking AI feature poised to change the way businesses interact with their customers. ✨ Origin Story of Respond AI ✨ Our goal at Respond.io was straightforward: tackle the common issues in customer communication. After extensive research and understanding of the intricacies of customer-business dialogue, we developed Respond AI. This project united our finest AI specialists, developers, and communication experts, all motivated by the common objective of improving customer engagement. 🌟 Highlights of Respond AI 🌟 24/7 Availability: Respond AI operates non-stop, providing timely responses to customer queries at any hour. Tailored Conversations: By studying past interactions, Respond AI delivers customized responses, ensuring every customer feels uniquely valued. Seamless Integration: Crafted for effortless integration with existing platforms, making its implementation easy and user-friendly. Continuous Improvement: Respond AI perpetually learns from conversations, constantly improving its response quality and efficiency. 🤝 Revolutionizing Customer Engagement 🤝 The initial feedback from users has been exceptionally positive. Companies have observed significant enhancements in customer satisfaction, faster response times, and improved inquiry management. Respond AI is more than a tool; it's a fundamental change in fostering and nurturing customer relationships. 👏 Celebrating Collaborative Success 👏 This significant breakthrough is a testament to the unwavering commitment and creativity of our team at Respond.io. Their dedication has transformed the concept of Respond AI into a game-changing reality. 🔍 Advancing into the Future with Respond AI 🔍 Our journey with Respond AI is ongoing. We're committed to continually refining it, ensuring it stays at the forefront of AI-powered customer communication. We're eager to witness the impact of Respond AI on businesses and the future of customer interactions. Stay tuned for more updates, and feel free to reach out if you want to learn more about Respond AI! 🔗 respond.io #AI #RespondAI #TeamRespondio

In today's time-pressed world, self-service rules. ⏱️ So, why are some companies better at creating spectacularly successful experiences while others struggle? On Nov. 29 at #CCCUK23, Chris Angus, 8x8 VP of #ContactCentre Engagement, will share insights into understanding self-service journeys and how #CC agents can leverage #AI and #chatbots to enhance #customerexperiences. #CCaaS #CX #customerobsessedcommunications