#XSELL is looking forward to heading to Vegas this week for the #Five9CXSummit! Bringing people and technology together to drive a great, personalized customer experience is what we are all about. We're excited tot to join our partner #Five9 in discussing the value #AI has in #CX. Stop by XSELL’s booth this week and say hi! #innovation #realtime #peopleandtechnology #agentassist
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We're #hiring! Know anyone who might be interested? Picture yourself on the #AI-powered #XSELL team, as you write your #bestchapteryet! Read more below and apply today! #techjobs #Chicagojobs #hybridjobs #herewegrow #AIpowered #productmanagement #AIjobs
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Exciting news! 🎉 We are expanding our team and looking for a passionate and driven Account Executive based in the UK. If you're ready to support our Sales and Customer Success team demonstrate value to our customers, we want to hear from you! Role: Account Executive - Sales & Customer Success Location: United Kingdom Key Responsibilities: Executive-level relationship management Sourcing and pursuit of sales opportunities Supporting existing customers to optimize product utilization and outcomes If you’re passionate about delivering exceptional service and have a knack for sales, reach out and join our XSELL team!
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When it comes to human augmentation the approach to AI cannot be black box. Transparency, trust and control are non-negotiables, especially in highly regulated spaces like Member Enrollment and Member Engagement. Human in the loop business user tooling is key. https://lnkd.in/dERS3HxS Do you agree? If so, we hope to meet you at the XSELL booth #807 this upcoming Monday at #MedicariansVegas #RealtimeCoach #ExpertLanguageModel #XLM #ArtificialIntelligence #AI #CustomerExperience #CX #DeliverResults #SeniorHealth #MemberEnrollment #MemberEngagement #MoreEnrollments #MemberRetention #CompliantAgents #ReduceCTMs #BenefitEducation #MedicariansVegas #Booth807
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We are thrilled to sponsor #Medicarians2024 and cannot wait to connect with everyone at the event next week! Join us at booth #807 for live demonstrations of our Real-time Coach and Expert Language Model for Medicare Enrollment and Engagement. https://lnkd.in/dERS3HxS #RealtimeCoach #ExpertLanguageModel #XLM #ArtificialIntelligence #AI #CustomerExperience #CX #DeliverResults #SeniorHealth #MemberEnrollment #MemberEngagement #MoreEnrollments #MemberRetention #CompliantAgents #ReduceCTMs #BenefitEducation #MedicariansVegas #Booth807
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Happy New Year!!! At XSELL, 2024 is the year of MORE. You might be asking what does that mean? Well, for nearly a decade, transformation has merely referred to where the work was being done i.e... off shore, at home, in the cloud, etc.. Don’t get me wrong, as a Pioneer in virtual work, my team had 20k+ at-home workers back in 2010; and I know just how innovative and forward thinking we had to be to achieve a NEW NORM in work-life-balance that now seems somewhat ubiquitous. But given the pace of innovation, we need to demand MORE from transformation!! With AI we are not only changing how the work is done, but we are also changing how the goal is achieved. Most importantly, we are extending the horizons for where to set goals. Imagine for a moment every customer, patient, or member having access to the best and most accurate answer with no friction ANYTIME, ALL THE TIME, ANYWHERE and EVERYWHERE- instead of some pedantic short-sighted goal like 'let’s automate X number of jobs'... Be Courageous, Demand MORE in 2024 and equip your teams to hit the goals that seem far off in the distance. MORE in 2024!! #MOREin2024
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This week our CEO Matt Coughlin and Mike Hubbarth are at #cxlift in Sundance Utah with some extraordinarily talented technology partners discussing the exciting intersection of AI and CX. It is clear that AI will create a step change in not only customers experience but also the employee experience. The future looks very Bright for those companies with the courage to embrace the change and lead.
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Humans and machines finding trusted, sustainable ways of working together will create a bright future. Perspective from XSELL CEO & Founder, Matt Coughlin "With the right leadership there will be a time where every job is augmented by AI and the human and the machine workforce will be undoubtedly capable of creating a better life for all people on the planet. " #agentassist #realtimecoach #cai #cx
When I started XSELL it was based on an intimate understanding of how complex and convoluted the sales and service position had become for my clients representatives of which I had many thousands of teammates. People were being asked to do more while trying to navigate many often times confusing system interfaces and process/ protocols. You need only look at the turnover rate in the roles to see it was not sustainable. People were eagerly joining a company in anticipation of a new chapter in their life and quickly becoming so demoralized they quit or even worse stayed disenfranchised til the company asked them to leave. At the time Robert Downey Jr. had just made the Iron Man movies and I had two sons now 19 and 21 (ouch) so we watched it a few times to say the least. I became consumed with the thought of building a “suit” like Tony Stark had but for the contact center representative in the form of a real time coach on their desktop. My partner Mark and I were first to patent the real-time coach and have been blessed to work with many of the world’s most respected and admired brands to help their Reps become better at their job faster so that they stay longer and build capability. ln the fullness of time the market has realized what I saw 10 years ago and now there is a frenzy of people with “the right academic credentials”who literally have never stepped into a CX center looking to turn over every rock to eliminate the workforce with AI and at the pace they are moving at ….they remind me of a skunk chasing dog running flat out (be careful what you catch). Simply go to the movies this Labor Day weekend and watch Oppenheimer and tell me that the arms race doesn’t remind you of the arms race the supers are having around AI. Make no mistake they have not thought through unintended consequences and when something happens it will be covered under the guise of “we were innovating”. As our team has been using transformers since 2018 and I have front row seat I see a really bright future! With the right leadership there will be a time where every job is augmented by AI and the human and the machine workforce will be undoubtedly capable of creating a better life for all people on the planet. To get there we will have to forge TRUST not only in the thoughtful migration of the work but in the confidence and security of our personal data. In the accountability of transparent and traceable AI. In the Sustainability of not burning through massive amounts of computing power and electricity so that you can say a human is not involved. If you develop something you are personally responsible for the consequences even the unintended ones! Without TRUST developers whose job and livelihood are in the center of the bullseye will corrupt and challenge the applications vs support and innovate with them. Now is the Time for leadership!! I have always viewed innovation as a way to improve the human condition. LEAD DON’T FOLLOW.
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The Currency of AI is and will be Trust! Prove me wrong.
When I started XSELL it was based on an intimate understanding of how complex and convoluted the sales and service position had become for my clients representatives of which I had many thousands of teammates. People were being asked to do more while trying to navigate many often times confusing system interfaces and process/ protocols. You need only look at the turnover rate in the roles to see it was not sustainable. People were eagerly joining a company in anticipation of a new chapter in their life and quickly becoming so demoralized they quit or even worse stayed disenfranchised til the company asked them to leave. At the time Robert Downey Jr. had just made the Iron Man movies and I had two sons now 19 and 21 (ouch) so we watched it a few times to say the least. I became consumed with the thought of building a “suit” like Tony Stark had but for the contact center representative in the form of a real time coach on their desktop. My partner Mark and I were first to patent the real-time coach and have been blessed to work with many of the world’s most respected and admired brands to help their Reps become better at their job faster so that they stay longer and build capability. ln the fullness of time the market has realized what I saw 10 years ago and now there is a frenzy of people with “the right academic credentials”who literally have never stepped into a CX center looking to turn over every rock to eliminate the workforce with AI and at the pace they are moving at ….they remind me of a skunk chasing dog running flat out (be careful what you catch). Simply go to the movies this Labor Day weekend and watch Oppenheimer and tell me that the arms race doesn’t remind you of the arms race the supers are having around AI. Make no mistake they have not thought through unintended consequences and when something happens it will be covered under the guise of “we were innovating”. As our team has been using transformers since 2018 and I have front row seat I see a really bright future! With the right leadership there will be a time where every job is augmented by AI and the human and the machine workforce will be undoubtedly capable of creating a better life for all people on the planet. To get there we will have to forge TRUST not only in the thoughtful migration of the work but in the confidence and security of our personal data. In the accountability of transparent and traceable AI. In the Sustainability of not burning through massive amounts of computing power and electricity so that you can say a human is not involved. If you develop something you are personally responsible for the consequences even the unintended ones! Without TRUST developers whose job and livelihood are in the center of the bullseye will corrupt and challenge the applications vs support and innovate with them. Now is the Time for leadership!! I have always viewed innovation as a way to improve the human condition. LEAD DON’T FOLLOW.
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Aspirant in Health tech | DevOps Engineer | Top 10% Software Engineers in Germany ‘24
11moHi! How’re you doing? I recently applied for a role as a Devops engineer at your company. I am a DevOps engineer with 3 years professional experience, demonstrating a remarkable blend of technical expertise and a passion for streamlining software development processes. I have honed my skills in orchestrating and automating software deployment, monitoring, and infrastructure management. My proficiency spans a range of tools and technologies, including Docker, Kubernetes, Jenkins, and AWS, enabling me optimize development workflows and ensure seamless collaboration between development and operations teams. i am super excited to have placed an application for a role at your company and i look forward to hearing from you soon.