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Software used to monitor, report on, respond to and investigate digital incidents or errors. - Generate custom incident reports and alerts from real time data - Automatically assign tasks, issue escalations and trigger workflows to respond to issues - Track issues according to custom criteria including incident type, priority, time, and status - Use integrations with service desk and other IT management/DevOps software
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Opsgenie empowers Dev & Ops teams to plan for service disruptions and stay in control during incidents. With deep integrations into monitoring, ticketing, and chat tools, Opsgenie groups alerts, filters out the noise, and notifies you using multiple channels, providing the necessary information for your team to immediately begin resolution.
SysAid Copilot is a comprehensive, Next-Gen ITSM platform that lets organizations deliver exceptional service, automagically. It comes ready for action with the AI Chatbot for end-users delivering always-on, 24/7 service. Our AI Emailbot, AI Author, AI Insights, AI Intelligent Categorization, AI Emotion and AI Case Summarization will boost your productivity by 20%, all with ZERO setup required. Learn more: https://www.sysaid.com/it-service-management-software/sysaid-copilot
Minimize the impact of IT service disruptions and reduce unplanned work.
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The Incident Management Platform That You Can Trust Designed to help you tackle critical incidents quickly and efficiently. Our platform seamlessly integrates with 150+ monitoring tools, ensuring that you're always in the know about your system's health. What's in it for You? Reduced Downtime: Say goodbye to costly downtime! With Zenduty, you'll resolve incidents swiftly, minimising disruptions to your services. Boost your customer satisfaction: Resolve incidents before they even get noticed. Operational Excellence: Automate your manual incident processes, freeing up your team to focus on what truly matters. Reduced Costs: Reduce the amount of overtime your engineers work by automating tasks such as incident notifications, setting up escalation policies , and resolution.
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