27 Most Awesomely Spectacular Ways to Lose a Customer

27 Most Awesomely Spectacular Ways to Lose a Customer

1. Don’t realize their history or value.
2. Forget cultural differences.
3. Don’t listen.
4. Say whatever you want in front of the customer.
5. Make them tell their story over and over to multiple people before they get         help.
6.Don’t say thank you.
7. Force them to wait without giving them a good reason why (or any reason why).
8. Don’t collaborate across departments.
9. Know less than the customer about your product.
10. Ignore them.
11. Make excuses for problems that were obviously your fault.
12. Don’t let them “into” your business (don’t answer the phone, don’t greet them, etc.).
13. Read them a long list of rules.
14. Make it hard for them to give you their money.
15. Let the competition steal them.
16. Blame them for your broken promise.
17. Do all the talking.
18. Don’t respond.
19. Respond, but not quickly.
20. Keep selling, long after the customer says no.
21. Don’t have an easy way for customers to provide feedback.
22. Ignore customer feedback.
23. Suggestively sell the wrong thing.
24. Don’t let them easily switch between communication channels (phone call, email, etc.).
25. Sell bad products or services.
26. Don’t reward loyalty.
27. Tell them that their problem isn’t your problem.