Celebrating RingCentral on the Tenth Anniversary of our IPO

This month marks the tenth anniversary of RingCentral’s initial public offering (NYSE: RNG). To celebrate and honor this milestone moment, as the company’s Chief Innovation Officer for over eleven years now, I offer a reflection on our growth and change over this past decade. 

I joined RingCentral as it began to grow from a cloud-based business phone provider into a full UCaaS platform. Vlad Shmunis founded RingCentral with the idea that business communication solutions could be revolutionized in the cloud. Indeed, RingCentral has grown to disrupt the unified communications and contact center market and continues to lead the industry in cloud business communications worldwide, winning industry-wide recognition from analysts. Focused mostly on the domestic SMB market when I joined in 2012, RingCentral grew into a global juggernaut at over $2B in revenue and was recognized as a Gartner Magic Quadrant leader for UCaaS Worldwide 8 years in a row.

The success of RingCentral is rooted in our innovation and execution. It would be impossible to walk through all of our history, and so I offer some highlights: on the foundation of our core cloud phone platform, we built team messaging, video meetings, and contact center, and we also opened our global RingCentral Connect platform to allow developers to integrate with other businesses. Through the acquisition of Glip, RingCentral became the first cloud communications provider to have a truly unified solution across messaging, video, and phone. With the acquisitions of ConnectFirst and Dimelo that followed, RingCentral brought omnichannel capabilities into its collaborative contact center solution, enhancing the customer experience for businesses worldwide. 

This year, we harnessed the power of AI to launch two new offerings: RingSense for Phone and RingCX. RingSense helps our customers make sense of their conversations by enabling them to turn their conversation data into powerful insights that will unlock productivity and drive business outcomes across their portfolios. RingCX, our native, intelligent contact center solution, combines RingCentral’s flagship unified communications (including message, video, phone, SMS, and fax) with contact center, plus generative AI capabilities, delivering a complete native omnichannel experience that transforms customer journeys across various touchpoints. 

Also critical to our success is the breadth of partnerships we’ve fostered to serve our customers and extend our global offerings. We have a broad ecosystem of partners, including global service providers such as AT&T, Telus, BT, and Deutsche Telekom, as well as strategic partners, including Avaya and Mitel, and over 15,000 channel partners. Last year, we launched with Vodafone Business in the U.K. and Germany as well as in their multinational countries, including Hong Kong, Singapore, Sweden, and more. Also last year, we launched a new partnership with Charter Communications to introduce Spectrum Business Connect with RingCentral for SMB and Spectrum Enterprise Unified Communications with RingCentral.

We won’t stop there. So many more exciting innovations and partnerships are just around the bend, because that’s what we do here. Through constant innovation and delivery of what our customers need, RingCentral has become a recognized industry leader in cloud communications, with more than $2 billion in annual revenues, 400,000 customers, and approximately 4,000 full time employees. 

Now that’s something to ring a bell about – again!