Demystifying CX - Why Customer Feedback is the Key to Customer Loyalty
The customer experience gap is real.
In fact, 80% of CEOs think they deliver a great customer experience but only 8% of their customers agree. This is a massive discrepancy that ultimately leads to customer churn and lost revenue.
Join me at Dreamforce alongside speakers Craig Shull, President and SVP of Partnerships & Alliances at GetFeedback, and Sateja Parulekar, VP of Product Marketing at GetFeedback, for an eye-opening session to learn not only the value of a CX program but why it should be connected to Salesforce for maximum business impact.
Demystifying CX—Why Customer Feedback is the Key to Customer Loyalty | November 19th @ 3 pm
#DF19 #salesforce #customerfeedback
Consultant - Revolutionizing Hospitality Operations & Enhancing Guest Experience
1yCorrina, thanks for sharing!
Salesforce Certified, Results-driven, Digital-focused Healthcare Marketing Director
4yReally great session with actionable takeaways for improving feedback opportunities to drive loyalty and better CX. Great job Corrina!
Senior Marketing Consultant at Skyline Exhibits assisting companies in creating effective face to face exhibit marketing programs.
4yspot on....must at communication!
Growth Marketing Leader | SaaS Startups | Demand Gen and Business Development @ Sourcemap
4yGreat topic Corrina!!