Navigating Social Media Bullies and Workplace Rudeness
I was chatting with my friend Raymond last week about over the last few years we have observed numerous situations in which individuals are just plan rude in the workplace. Raymond stated his major frustration is in the elevator at work. People rarely speak (as in reply to hello), they let the door close in individuals faces etc. One of my frustrations related to rudeness in the workplace is using the words, “please,” “thank you” and overall professionalism in responding to emails. Is email etiquette nonexistent these days? Is rudeness a contagious behavior that can spread through a team or organization? I noticed this week that rudeness that crosses the line into being bully is occurring even on LinkedIn and other professional social media platforms. People are leaving crude comments rather than positive comments or beneficial feedback. Let's change and combat this unfortunate and rude behavior.
Handling rude behavior must be done delicately. Therefore, recommend using Five Ways to Combat Rudeness (inspired by Emily Post):
- Equanimity. When an individual’s rudeness upsets you, take a few deep breathes and count slowly to ten. Then ask yourself, “Is this worth losing my cool over?”
- Analyze the Grievances. Does the act or comment need to be addressed face to face or via another method with calmness? If the rudeness is affecting the mission or goals in the office, then resolving the issue would ideal. Focus on the behavior and event/s not personalities. Develop a plan to work on each conflict and follow through on the plan.
- Empathize not Sympathize with the Rude Individual. Maybe this individual is having a rough time or a bad day and taking it out on the world. Whatever someone throws out in the world is a reflection of what they are feeling inside. Therefore, have compassion for others.
- Lead by Example. It should be obvious that rudeness can produce rudeness and it’s often contagious. If you speak rudely or throw shade (rude or slick comment) at a coworker, administrator or representative, do not be surprised if they throw shade back or refuse to assist you with action items (requests).
- Let it Roll Off Your Back. Try to come up with something witty as a comeback, if you cannot remember silence is golden. Learn when to just simply walk away, shrug your shoulders, laugh it off and let it go because life is simply too short.
I would further offer when dealing with rude individuals at in a professional environment it’s important to remain even keel. It is very essential to recognize when it becomes a pattern and crosses the line into harassment or bullying. If that occurs take the steps you deem appropriate; report it to your chain of command, Human Resources, EEO or the administrator of the social media site if applicable. I have found usually the best way to defuse rude behavior is to stay friendly, professional, and helpful. YOU be the positive change you desire to see in the world!
Would like to know your thoughts on the topic bullying and rudeness in a professional environment. Do you have a pet peeve of rudeness to share? Please Leave a Comment; as collaboration assists in sharing ideas, concepts, examples, and that could potentially help someone else.
By: Zakiya O. Mabery