Patient-Centered Care: Reversing the Care Model

In 2022, as part of What If Ventures - cohort 9, we described the fragmented, fatiguing and long journey of care that patients experience when it comes to trauma recovery. These exhausting journeys, often spanning years, typically result into cycles of recovery and relapse, diminishing outcomes, billions in cost and frustrated care providers.

Today's care models are ill-equipped to support these long journeys. Beyond staff shortages, we lack the means to support and follow patients over the course of their lifetime. Current digital solutions are designed around system points of care rather than patients. With each transition, patients experience the fragmented points of care and start all over.

In behavioral health, digital has a much smaller foot print compared to the rest of the healthcare system and patients have no access to a unified digital home that reflects their journeys and propels their progress.

However, we remain optimistic. We believe we are on the cusp of a new wave of technology that will unlock use cases of care that were unimaginable. Coupled with the shift towards value-based care and a more aware consumer wanting more control of their own health, these drivers will catalyze adoption of new care models.

S.M.A.R.T Care Journeys

At Sentur, we are building our platform to wrap around patients. We have designed it around five pillars that when brought together delivery comprehensive care while making sure professionals are first class citizens of the platform and blend with no friction.

• S-pecialized in Trauma: Our care journeys integrate evidence based modalities into a progressive journey of healing rooted in trauma-informed modalities and stages of trauma healing. 
• M-otivating for Life: Engages and propels patients 24/7. It is not just about supporting a patient when they are triggered, it is also about engaging them to continue the work even when they are outside the confines of 1:1 therapy

• A-dvanced: We are taking an AI-first approach to designing the core of the platform. In fact,  AI is allowing us to move faster than we have ever seen in terms of delivering use cases that typically would have taken a team of 10 engineers and years of R&D to design.
• R-elationship-driven: Even though we are building a highly advanced platform, we believe healing at the core comes through relationships. That is why our platform allows professionals to blend into the platform. (i.e. we can generate notes, provide insights between sessions and data on engagement). This allows each session with the professional to be much more impactful. In addition to blending professional care, we are integrating community and peer support into the platform.
• T-ailored to you: As we engage customers we are able to learn more about their journey. Help them catalog and organize their data for future sessions and deliver insights for them and their clinicians when/where needed.  We are also able to learn where they are in their stage of change and help them advance their journey even after office hours. 

In summary, Sentur is designed to stay with the patient for life. Whether Sentur was introduced to the patient at a substance use facility or at a therapist office, we can stay with patients as they navigate their journey and potentially transition from one care provider to another. While doing so, we are able to plug-in care providers and help with the transition of care. There is no need to start over every time. A new clinician with the patient's consent can access wealth of information that potentially would take months to get to. 

At Sentur we are on a mission to generate vast social change by revolutionizing mental health care through the comprehensive treatment of trauma. We invite you to be a part of this transformative journey. Subscribe to this newsletter / follow me or the Sentur LinkedIn page.