Our VP of Digital Solutions and Business Development, Debbie Miglaw, sat down with Yanique Grant , host of Navigating the Customer Experience, to discuss findings from our 2024 CX & Communications Consumer Insights Survey. Having discovered that just 31% of customers think companies are doing a good job honoring communication preferences, Debbie broke down the importance of consulting with clients to define digital solutions that support their customer experience goals. Interested in hearing more about the survey and Debbie’s outlook on current CX trends? Listen to the podcast. http://spklr.io/6040sBuq #CX #CustomerExperience #Personalization #DigitalTransformation
Broadridge Customer Communications
IT Services and IT Consulting
Lake Success, New York 4,303 followers
End-to-end communications solution for creating, delivering and managing omni-channel communications and engagement.
About us
Broadridge’s customer communication solutions transform how brands communicate with customers. By delivering data-driven content to the channels customers prefer, this drives better results. Discover developing communications trends, new technology and solutions to help reach and engage customers.
- Website
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https://www.broadridge.com/resource/amplify-your-communications-with-the-power-of-one
External link for Broadridge Customer Communications
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Lake Success, New York
- Founded
- 2007
- Specialties
- Communications Analytics and Reporting, Communications Modernization, Communications Platform, Composition Tools, Customer Communications, Customer Engagement, Customer Experience, Data Insights, Digital Communications, Digital Transformation, Identity & Preference Management, Information and Journey Management, Integrated Communications, Omni-Channel Communications, Omni-Channel Delivery, Omni-Channel Experiences, Personalization, Postal Optimization, Print Fulfillment, and Print-to-Digital Experiences
Updates
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“The ultimate opportunity is to be able to serve investors uniquely — and that requires a lot of data about the individual, their wealth, their goals, and their journey,” says Dan Cwenar, our President of Investor Communications Solutions, Data and Analytics. On the latest episode of the Reimagining Communications podcast, Dan talks to host Matt Swain about how better understanding the end investor’s needs will ultimately lead to better outcomes. http://spklr.io/6045SAfc #CustomerExperience #CXInsights
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In a new episode of the Digital Banking Podcast, our Vice President of Digital Solutions and Business Development, Debbie Miglaw, delves into the complexities of modern communication and engagement in the financial sector. "You always have to be thinking about how you’re going to draw the [customer engagement] action. And I think the challenge for businesses is they look at it from their lens and often forget the consumer lens,” says Debbie. Curious to learn more about how financial institutions are adapting and innovating their digital communication? Listen to the podcast here. http://spklr.io/6047S2bD #CX #CustomerExperience #Innovation #DigitalCommunication #AI
Debbie Miglaw: Navigating Digital Communication - Tyfone
https://tyfone.com
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“If companies focus on customer experience, other benefits of digital transformation – including operational efficiencies & innovation – will come,” shares Ross Solomon in Forbes. From digitally powered Customer Experience Management (CXM) platforms to omni-channel AI applications such as our Wealth InFocus, prioritizing personalization for customers is key for companies to evolve – while still retaining existing customers and attracting new ones. Read more of Ross’ insights in the full article here:http://spklr.io/6046q2mA #CX #customerexperience #innovation #digitaltransformation #AI
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“It’s time for more radical change. Technology available today enables companies to entirely transform the way they serve their customers, and the way consumers experience their businesses.” said Matt Swain, our Head of Communications Insights & Experience, in an article for CustomerThink. In today’s competitive environment, firms that use innovative technology to upgrade the customer experience could find themselves growing a strong new customer base, in addition to retaining existing customers. http://spklr.io/6048U4EA #CX #customerexperience #communications #digitaltransformation #innovation
With Consumer Dissatisfaction Rising, It’s Time for More Radical Change in CX | CustomerThink
https://customerthink.com
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“If you can find the right incentives that align everyone with the outcome you want, it's amazing how orchestration happens,” shares Joan Smith, Managing Director and Global Solutions Lead at Protiviti Digital, in our latest Reimagining Communications podcast. Find out how companies can prioritize, orchestrate, and achieve their customer experience objectives. http://spklr.io/6049UuFB #CXInsights
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Customer expectations have dramatically changed over the years, and more consumers are disappointed with the communications companies provide. It's time for businesses to rethink the customer experience (CX) and ensure it’s designed to support the CX goals of the organization. Find out how you can improve your CX strategies: http://spklr.io/6046UZPj #CX
Lisa Meath Of Broadridge On 5 Ways To Create a Wow! Customer Experience
medium.com
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“How can you identify the moments in the experience that matter – the ones that have the emotional connection to the end receiver – and can you make those better?” Joan Smith, Managing Director and Global Solutions Lead at Protiviti shares on our Reimagining Communications podcast. Joan discusses how companies can “Create Customer Experiences that Matter” in the latest episode of Reimagining Communications with host Matt Swain. http://spklr.io/6044Urh0 #CXInsights
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We’re proud to see Fortune’s CFO Daily newsletter highlight data from our 2024 CX & Communications Consumer Insight Survey. In the newsletter they explore how CFOs must manage long-term offensive strategies along short-term defensive approaches, including catering to the customer. This is crucial, especially when our report found that 70% of consumers surveyed think the companies they do business with need to improve the customer experience. Learn more about consumer sentiment around the companies they do business with: https://lnkd.in/e-NCMWBH #CX #Communications #Consumer #CFO
How CFOs are balancing cutting costs with strategic growth
fortune.com
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Our Head of Communications Insights and Experience, Matt Swain, discusses how business leaders can utilize data from our latest 2024 CX & Communications Consumer Insights report to deliver a better customer experience on the Digital CxO Podcast. “Consumers, they’re asking the companies they work with to make it easy to talk to a real person, to communicate clearly, to make it easy to navigate their digital experiences, to send timely communications, honor their communications preferences.” – Swain on what consumers are expecting when conducting business when companies. Watch the full interview to learn more about where companies are falling short in their CX here: http://spklr.io/6043oRlU #CX #consumer #business #communication
Leadership Insights: 2024 CX and Communications Consumer Insights Report
https://digitalcxo.com