Conversational AI & Customer Experience Summit

Elevate Your Customer Experience Knowledge with Elisabet S., the Head of Customer Experience at Nissan Motor Corporation, is set to take the stage at the Conversational AI & Customer Experience Summit Europe 2024. With a wealth of experience in transforming customer interactions at Nissan, Elisabet will delve into the role of conversational AI in revolutionizing the automotive customer journey. To know more about the event : https://lnkd.in/dp6t_MRu She serves as the Head of Omnichannel Strategy & Customer Experience at Nissan Motor Corporation. She is also an ISDI Mentor and Product Owner, holding a Global Executive Master in Digital Business from ISDI and an MBA in Digital Marketing and Online Communications from UAB. With over 20 years in the automotive industry, Elisabet has worked with various brands of the VW Group and Nissan, gaining extensive experience in marketing, sales, and customer quality. She spent two years in Germany at Contitech Elastomer Beschichtungen GmbH, further enriching her international perspective and expertise. Don’t miss out on this chance to gain cutting-edge insights, network with industry leaders, and explore the future of customer experience. 🗓 Event Dates: 6th and 7th November 2024 📍 Location: Leonardo Royal Hotel, Munich, Germany Secure your spot today: https://lnkd.in/dnCzPSWg #ConversationalAI #CustomerExperience #caces2024 #caces #AI #CustomerService #AutomotiveIndustry #TechSummit #Munich2024

I'm pleased to share that I recently participated in the Conversational AI & Customer Experience Summit held last July 18-19, 2024, at the JS Luwansa Hotel and Convention Center in Jakarta, Indonesia 🇮🇩. This immersive event focused on Generative AI and Conversational AI, significantly enhancing my understanding of these cutting-edge technologies and their far-reaching impact across various sectors, including customer experience, FinTech, e-commerce, and healthcare. This experience has deepened my understanding of the vital role AI plays in enhancing customer experience (CX) across various sectors like FinTech, eCommerce, healthcare, and beyond. Here are some key insights that stood out: 1. Measuring Success with KPIs (Key Performance Indicators) and OKRs: It’s crucial to set Objective Key Results (OKRs) that are SMART (Specific, Measurable, Attainable, Realistic, Time-bound). By leveraging historical data, scoping, deep-dive analysis, and research, we can avoid setting overly ambitious goals driven solely by leadership’s commitment to shareholder value. Instead, it’s about finding a balance that drives sustainable growth. 2. Balancing Hard and Soft Blocks: Striking the right balance between hard and soft blocks is essential in AI deployment. It’s about ensuring robust performance without compromising on flexibility and adaptability. 3. Navigating AI CSATs: Addressing challenges in AI-driven Customer Satisfaction (CSAT) requires us to refine our strategies continuously. We can enhance customer interactions and outcomes by identifying roadblocks and employing effective sentiment analysis. 4. Risk Management in AI: As we adapt to generative AI technologies, particularly in financial services, assessing and mitigating data privacy and security risks becomes paramount. This journey has reinforced the importance of a thoughtful, balanced approach in implementing AI technologies. I’m excited to continue exploring how these insights can be applied to drive innovation and excellence in our respective fields. #ArtificialIntelligence #GenerativeAI #ConversationalAI #CustomerExperience #CX #FinTech #eCommerce #Healthcare #Innovation #OKRs #DataPrivacy #RiskManagement #AIIntegration #SentimentAnalysis #AITrends #DigitalTransformation #AIinBusiness #Leadership #AIImplementation #GrowthStrategy

Get Ready for Insightful Discussions,at the Conversational AI & Customer Experience Summit Europe 2024, we're set to dive deep into the future of customer service and technology. Meet One of our standout speakers, Natasja Wientjes, Senior Director of Customer Service at DHL eCommerce Benelux. She has a background in IT and Biochemistry, and she continues to apply the knowledge and skills from these fields in her daily work. In recent years, DHL eCommerce has experienced significant growth, and Natasja, along with her team, has faced various challenges. From these challenges, an ambition emerged to combine high tech with high touch in serving the clients and consumers of DHL eCommerce. 🗓️ Dates: 6th & 7th November 2024 📍 Location: Leonardo Royal Hotel, Munich, Germany Register now to secure your spot! ✨ https://lnkd.in/dnCzPSWg Don’t miss the chance to gain valuable insights from Natasja and other industry leaders on harnessing conversational AI to elevate customer experiences. Join us for this unmissable event! #ConversationalAI #CustomerExperience #Innovation #caces #CXSummitEurope2024 #AI #caces2024

Meet Alok Kumar ↗, our next guest on "Behind the Mic." Alok is the Director of User Experience at Myntra. With 18 years of experience in Human-Centered Design and a diverse background working with industry giants like Microsoft, Walmart, and Cars24, Alok shares his invaluable insights on the future of UX in e-commerce. Don't miss out on his thoughts on building design teams from scratch, advocating for a data-driven UX approach, and fostering a Research and Design-led culture. Click the link below to read the full interview and gain inspiration from Alok's journey and expertise. 👉 Click here: https://lnkd.in/dDGBfs4W #ConversationalAI #CustomerExperience #caces2024 #caces #Munich2024 #AIInnovation #CX #Summit #Networking #TechConference 

"The future belongs to those who ask questions, not those who provide answers." – Peter Drucker I recently attended the Conversational AI & Customer Experience Summit in Jakarta, Indonesia, and it was truly eye-opening. A big thanks to Altrusia and Mimin for putting on a great event and for having me there. Special thanks to Agata Bas for her keynote on Customer Loyalty and how AI can enhance it—her insights were spot on. AI isn’t just a buzzword—it’s a game-changer. Here are some key takeaways from the summit: - Personalized Interactions 👨💻: AI enables highly personalized experiences by analyzing customer data in real-time, making interactions more engaging. - Boosted Efficiency 📈: Automating routine tasks with AI allows teams to focus on strategic goals. - Predictive Insights 💡: AI’s ability to forecast trends helps companies stay ahead and make informed decisions. - Smart Data Use 🔠: AI processes large volumes of data to uncover patterns, leading to better business decisions. - Scalability 📊: AI adapts easily, making it ideal for growing businesses and evolving customer needs. Excited to explore these opportunities further and apply these insights to create impactful strategies! 😊

We are excited to announce that the 3rd Annual Conversational AI & Customer Experience Summit is coming back to Munich, Germany on 6th & 7th November 2024! To know more the event:https://lnkd.in/dp6t_MRu Get ready for an immersive experience where industry leaders and innovators will gather to share insights, strategies, and the latest advancements in Conversational AI and Customer Experience. As we gear up for this exciting event, we're delighted to share a glimpse of the incredible testimonials from our last Munich event. Our esteemed speakers from Assist Digital, Leaping AI, Merchante Technologies, Rabobank, and Millennium bcp had such valuable insights and experiences to share. 🎤 📽️ Watch the testimony from the previous Conversational AI & Customer Experience Summit in Munich, November 2023!. Hear directly from them about how our summit has impacted their perspectives and strategies in the ever-evolving world of AI and customer experience. Don't miss out on this opportunity to learn from the best, network with industry peers, and be at the forefront of innovation. Register now: https://lnkd.in/dnCzPSWg Venue: Leonardo Royal Hotel Munich,München, Germany Stay tuned for more updates and details about our upcoming event. We can't wait to see you in Munich this November 2024! #ConversationalAI #CustomerExperience #caces2024 #caces #Munich2024 #AIInnovation #CX #Summit #Networking #TechConference 

Thrilled to be part of the Altrusia Summit! ⚡️ We showcased the transformative power of Vonage AI, driving innovation in customer experiences  #ConversationalAI #CustomerExperience #Vonage

I had the privilege of being a panelist on #Day2 of the Conversational AI & Customer Experience Summit. Our discussion, "Personalization and Customer Engagement: The Role of Conversational AI in E-commerce," was incredibly insightful and engaging. It was an honor to share the stage with industry leaders Lisa Widodo and Pushpendra Kumar. We delved into how #ConversationalAI is revolutionizing #ecommerce by enhancing customer personalization and engagement using AI, covering practical implementations, challenges, and future trends in AI-driven personalized customer interactions, ultimately driving better user experiences and satisfaction. Special mention to our moderator, Michael Andrian, for expertly guiding the conversation throughout. I extend my gratitude to the wonderful audience and my fellow panelists for a thought-provoking session. Thanks to the organizers and hosts at the Conversational AI & Customer Experience Summit, Altrusia, for creating this incredible, insightful event that sparks new ideas and fosters growth. This is a continuously evolving journey of learning and innovation, and I am truly humbled to be part of this summit, sharing my expertise and learning from industry leaders. #ConversationalAI #CACES2024 #CustomerExperience #Ecommerce #Personalization #CustomerEngagement #Innovation #TechSummit #IndustryLeaders #AI #DigitalTransformation #AIBusiness

Our Founder and Generative AI Expert, Oliver Ipsioco, recently attended the Conversational AI & Customer Experience Summit in Jakarta, Indonesia last 18th and 19th of July, 2024. The event was incredibly insightful, offering valuable opportunities to learn from keynote speakers and network with professionals across various industries. Some key learnings included are: • Optimizing conversational AI for customer support chatbots. • Balancing conversation deflection with overall customer experience. • Generative AI’s impact and crucial use cases in healthcare. • Differences between rule-based chatbots and conversational AI chatbots. • Advancements in contact center automation. And much more... The summit also highlighted the transformative potential of Generative AI and provided actionable insights for leveraging AI to enhance business operations. #GenerativeAI #ConversationalAI #CustomerSupport #HealthcareAI #ContactCenterAutomation #AIEducation #TechSummit #Networking #AIInnovations