Customer Contact Week reposted this
We kicked off Day 2 of the CCW Healthcare Exchange with a captivating Keynote from Arthur Price! Arthur shared 'reviving' insights on how to transform underperforming healthcare contact centers by aligning operations with broader organizational goals. He also explained the strategies, processes, and tools he used to enhance employee engagement and satisfaction, and ultimately create a more effective and motivated contact center workforce. We're on the edge of our seats to hear from the rest of our Day 2 Speakers! Sheri Johnson, Le Quiche Singletary, MBA, LSSGB, Dr. Shikha Desai, Patrick Kokoruda, MHA, CCSL, Patrick Carroll, Kyle Finke, Clayton Wolff, Brenden McGlinchey, Daniel Ash, Mike Stack, Jeremy Stroud, Jim Economou, Mariano Tan #CCWExchange Customer Contact Week