Our Rick Shimko shares his thoughts on how the #service lifecycle is evolving with #AI and #automation. https://lnkd.in/emrr2GQK
Oracle Customer Experience
IT Services and IT Consulting
Austin, Texas 61,980 followers
From customer acquisition to retention, Oracle CX Cloud helps brands build, manage, and maintain customer relationships.
About us
A customer’s experience with your brand has become just as important (or maybe more) than the products and services that you provide. Customers are more demanding than ever and expect: -Perfectly timed and personalized experiences -A seamless, frictionless experience across multiple channels -As close as they can get to instant gratification So, how customers use, interact with, and experience a brand now drives innovation. Bearing this in mind, leading brands rely on Oracle CX Cloud to help entice and delight customers from across the spectrum of sales, service, commerce, and marketing. It provides data-driven insights to create more engaging experiences across multiple channels and devices.
- Website
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https://www.oracle.com/cx/
External link for Oracle Customer Experience
- Industry
- IT Services and IT Consulting
- Company size
- 10,001+ employees
- Headquarters
- Austin, Texas
- Founded
- 1977
- Specialties
- Technology, IT, Customer Experience, CX, Customer Service, Marketing, Cloud, Applications, Cloud Apps, Emerging Technologies, Sales, Service Cloud, Commerce, and CX Marketing
Updates
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We’ve teamed up with Metrigy to share best practices for delivering stellar customer service using secure communications and #AI. Register to watch on-demand. https://lnkd.in/ew3E4CxS
Establishing Trust and Loyalty with Customers Using AI | Oracle
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This is why clicking thumbs up/down is important when using AI tools! Reinforcement learning is a form of machine learning that lets #AI models refine their decision-making process and decide whether to repeat an action in similar circumstances. Learn more: https://lnkd.in/eEYJZiM5
Do this, not that: How reinforcement learning works in AI
oracle.com
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Learn how to quickly and easily leverage #GenAI capabilities to boost productivity, enhance decision-making, automate end-to-end business processes, and reduce costs: https://lnkd.in/ghJZqaVV
Oracle AI for Fusion Applications
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Setting the right sales quotas can be a game-changer for your team's success. Learn how to set clear, challenging, and achievable targets to drive performance and retention. https://lnkd.in/eRFPnhUG
What Is Sales Quota Setting?
oracle.com
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Experience the many ways #CloudWorld brings the Oracle community together in Las Vegas, September 9–12. Register today: https://lnkd.in/eNF9eVw8
Oracle CloudWorld 2024
oracle.com
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These days, delivering a consistently great #CX requires a multipronged approach that extends beyond the #marketing and customer care teams. Discover the 8 essential steps to improve your customer experience and build lasting relationships. https://lnkd.in/eiUnGDvP
8 steps to delivering stellar customer experiences
oracle.com
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ICYMI: Our session with Rob Tarkoff is now available on-demand. Tune in to explore the new #GenerativeAI features within Oracle CX and learn how they can elevate customer experiences. https://lnkd.in/e_DwtwkW
New Oracle AI features for Marketing, Sales, and Service
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Say goodbye to guesswork and hello to precision in your #email campaigns. Our new #AI-driven feature in Oracle Eloqua optimizes send times and boosts engagement effortlessly. https://lnkd.in/ewEuvR3N
Oracle AI for CX: Fatigue Analysis and Send Time Optimization in Eloqua
https://www.youtube.com/
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ICYMI: Check out our blog post to discover the latest #GenAI features we're adding to our #CloudApplications: https://lnkd.in/g5eHBAXT
New GenAI features for Fusion Apps—spring 2024 update