View articles by Fang Cheng

From Chatbots To Digital Workers: How…

November 1, 2022

39 likes

Top Ten Use Cases For AI Chatbots in Your…

October 19, 2022

17 likes

Best Practices for Customer Engagement at…

May 9, 2019

12 likes1 comment

How the New Silo-Less Organization is…

May 2, 2019

18 likes1 comment

How the New Silo-Less Organization is…

April 30, 2019

The four-part plan for 'hiring'​ the perfect…

March 27, 2019

13 likes

The New Strategy for Lifetime Loyalty:…

March 13, 2019

12 likes

The Customer Care Bar Has Never Been Higher,…

October 18, 2018

21 likes

Chatbot success 101: Why a single customer…

May 17, 2017

534 likes15 comments

How To Avoid A #ChatbotFail

March 31, 2017

17 likes

Retailers can’t afford to ignore chatbots

March 20, 2017

133 likes5 comments

Why Millennials Are The Conversational…

February 24, 2017

19 likes2 comments

The 6 Costly Misunderstandings stopping…

February 7, 2017

33 likes

The Four Tech Trends Brands Can’t Afford To…

January 14, 2017

27 likes

How Chatbots Are Changing The Game For…

December 22, 2016

54 likes2 comments

Can Black Friday Compete Against More…

November 14, 2016

11 likes1 comment