Jeff Toister

Keynote Speaker | The Service Culture Guide

View articles by Jeff Toister

How to make time for customer service training

How to make time for customer service…

September 10, 2024

49 likes12 comments

How Chick-fil-A's structure drives service culture

How Chick-fil-A's structure drives service…

August 13, 2024

33 likes4 comments

The two kinds of customer service training

The two kinds of customer service training

July 9, 2024

41 likes13 comments

How service recovery can win new customers

How service recovery can win new customers

June 11, 2024

39 likes17 comments

Which service culture camp are you in?

Which service culture camp are you in?

May 14, 2024

28 likes8 comments

Service culture doesn't start with training

Service culture doesn't start with training

April 9, 2024

56 likes11 comments

5 service culture tools for growing companies

5 service culture tools for growing companies

March 12, 2024

28 likes5 comments

3 ways to influence customer experience perception

3 ways to influence customer experience…

February 13, 2024

45 likes17 comments

Stop annoying customers with endless surveys

Stop annoying customers with endless surveys

January 9, 2024

89 likes19 comments

How to solve customer service mysteries

How to solve customer service mysteries

December 12, 2023

56 likes4 comments

How much is a service culture really worth?

How much is a service culture really worth?

November 14, 2023

53 likes16 comments

Top three qualities of elite customer-focused teams

Top three qualities of elite…

October 10, 2023

43 likes2 comments

The case for more humane customer service

The case for more humane customer service

September 12, 2023

67 likes22 comments

Three reasons not to hire a service culture consultant

Three reasons not to hire a service culture…

August 8, 2023

45 likes7 comments

How to write customer service procedures

How to write customer service procedures

July 11, 2023

96 likes14 comments

What is employee engagement?

What is employee engagement?

June 13, 2023

65 likes4 comments

9 inspirational examples of customer-focused mission statements

9 inspirational examples of customer-focused…

May 9, 2023

65 likes12 comments

I did 1,000 customer service audits and learned only one thing matters

I did 1,000 customer service audits and…

April 11, 2023

69 likes26 comments

What exactly is customer service?

What exactly is customer service?

March 14, 2023

94 likes17 comments

How culture affects recruiting

How culture affects recruiting

February 14, 2023

65 likes23 comments