CarShield earned an 8.9 out of 10 rating based on cost, coverage, reputation and customer service. We also recognize it with the title for Best for Flexible Payments.
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CarShield Reviews
Key Takeaways:
- CarShield offers eight extended car warranty plans, ranging from bumper-to-bumper options to enhanced powertrain coverage.
- Every CarShield plan comes with roadside assistance, road trip interruption coverage and rental car reimbursement.
- Most CarShield plans range between $110 and $130 per month, depending on the deductible and level of coverage you choose.
CarShield is one of the most well-known extended warranty providers in the industry. With a variety of plan options at affordable prices, it can be a solid option for most drivers.
In this article, we at the MarketWatch Guides team examine CarShield reviews from customers, warranty plans, perks and prices to see if dealing with the company is worth your time. To effectively compare CarShield to other providers, we have studied and ranked some of the best extended warranty companies as well.
Learn more about our methodology and editorial guidelines.
CarShield Review
Overall, we rate CarShield 8.9 out of 10. Its coverage options is where the company shines, but mixed customer reviews keep the provider from scoring higher. When rating the provider, we also considered Carshield’s low prices, month-to-month contracts and coverage for motorcycles, ATVs and electric vehicles.
CarShield Review: Our Ratings
Is CarShield A Good Deal?
CarShield performed well in our study of the best extended warranty companies. But there are a few things that our editorial team particularly likes that set the provider apart:
- Coverage for used and high-mileage vehicles: CarShield provides coverage for vehicles up to 300,000 miles, which is far beyond what most companies are willing to cover.
- Plan benefits: All CarShield warranty plans come with roadside assistance, trip interruption coverage and rental car reimbursement, which can provide peace of mind when your vehicle has a mechanical breakdown.
- Flexible and affordable coverage: We found that CarShield is one of the most affordable providers in the industry. They offer month-to-month payment plans, giving you greater flexibility.
Pros and Cons of CarShield
Here are the pros and cons of CarShield:
Is CarShield Worth It?
CarShield bills itself as a vehicle service company that understands the modern automobile and that is driven to protect consumers from costly auto repairs. While we think a CarShield warranty can be worth it for someone who wants peace of mind at a low cost, other service providers might offer a better customer experience.
About CarShield
Year founded: 2005
Company headquarters: St. Peters, Mo.
Total coverage levels: Eight
As one of the nation’s most popular third-party warranty providers, CarShield stands out for its month-to-month contracts, flexible protection plans, benefits and deductibles.
Since CarShield acts as a vehicle service contract broker, its vehicle protection plans are administered by other companies like American Auto Shield. This allows the provider to offer various coverage options. CarShield even offers specialty coverage for electronic components, all-terrain vehicles (ATVs) and motorcycles.
CarShield Customer Reviews and Ratings
Like most independent warranty providers, CarShield reviews are mixed. While some positive reviews talk about pleasant interactions with customer service staff, negative reviews mention claims being repeatedly denied and cars sitting in repair shops for weeks.
Read More: Is CarShield Legit?
CarShield Ratings
CarShield has average ratings across many review sites. On Google, the company has a 4.3-star rating out of 5 from over 14,000 reviewers. The extended warranty broker also has similar scoring on Trustpilot, where it has a 4.2-star rating out of 5 from more than 46,000 reviewers. We found that 67% of reviewers gave CarShield a 5-star rating, while 9% gave it a 4-star rating.
The Better Business Bureau (BBB) itself gives CarShield an A rating. Over 2,000 BBB customer reviews give the provider a 1.4 out of 5-star rating, which is much lower compared to Google and Trustpilot.
CarShield Complaints
The company has received and closed nearly 3,400 complaints from customers on the BBB in the last three years. CarShield closed just over 1,000 of those complaints in the last year.
We reached out to CarShield for comment on these scores and found that the number of complaints filed was small compared to the 1,118,000+ contracts sold by the provider in the last four years.
CarShield Reviews on Reddit
Reddit is a website used by many consumers to seek information about specific products. We found that Reddit reviews about CarShield were mixed, but did skew towards the negative. This makes sense, as people may be more likely to complain to others that they were dissatisfied with the service — rather than take the time to share a positive experience.
Overall, we found that most negative reviews discussed issues with repair shops not being covered under CarShield’s plan and problems with reimbursement.
CarShield App
In addition to an online chat feature, CarShield contract holders have access to a mobile app that allows them to view contract details and information on claims, roadside assistance and customer service. The app has a 3.3-star rating on the App Store and a 3.5-star rating from Google Play.
Rates and Pricing
Our editorial team reached out to CarShield for cost estimates on a few vehicles and plans. We found that prices range from about $110 to $130 per month on average, depending on the deductible and plan level you choose.
You can purchase a warranty with a set term or a month-to-month contract. With a month-to-month vehicle service contract, the final price will depend on how long you maintain your plan.
Multiple factors influence the cost of an extended car warranty, including the coverage level, deductible and vehicle. Below is a breakdown of the factors that will impact how much you will pay for an extended warranty.
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CarShield Prices
We recognize CarShield as one of the more affordable providers for its overall low prices as well as its flexible monthly payment plans. Paying month to month is helpful because it allows you to drop coverage easily and not be tied to a contract for longer than you want to pay. Here are some quotes we received from CarShield:
Vehicle | CarShield Warranty | Coverage Term | Monthly Payment | Deductible |
---|---|---|---|---|
2021 Toyota Corolla | Diamond | Month-to-month | $149.99 | $200 |
2021 Nissan Rogue | Diamond | Month-to-month | $149.99 | $200 |
2016 Toyota Corolla | Gold | Month-to-month | $149.99 | $250 |
2016 Nissan Rogue | Gold | Month-to-month | $149.99 | $250 |
2016 Toyota Tacoma | Gold | Month-to-month | $149.99 | $250 |
CarShield doesn’t advertise discounts customers might be eligible for. However, CarShield does offer a multi-car discount, which requires buying coverage for more than one vehicle.
Read More: CarShield Cost
Coverage and Plans
The parts covered by CarShield service contracts vary widely depending on the plan. Some options, like the Diamond plan, cover hundreds of parts across the vehicle, whereas others are more specific to components in the powertrain or electrical systems.
CarShield Plan | Plan Details |
Diamond | Extensive coverage similar to a bumper-to-bumper factory warranty |
Platinum | Option for high-mileage vehicles that covers electrical systems, the water pump and the powertrain |
Gold | Limited coverage for parts across the vehicle including the powertrain, air conditioning and power windows |
Gold Select | This plan is ideal for high-mileage vehicles and covers the engine, transmission, water pump, alternator, starter, air conditioning and power windows |
Silver | Budget-friendly stated-coverage plan for the engine, transmission, cooling system and transfer case |
Aluminum | Coverage for electrical and computer systems like the starter, alternator, navigation system and more |
Motorcycle & ATV | Various levels of coverage for motorcycles, ATVs and other specialty vehicles |
Electric Vehicle Coverage | Designed for fully electric vehicles, this plan covers the electric drive unit, battery pack and more |
Read More: CarShield Coverage Plans
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What Isn’t Covered?
A CarShield warranty won’t cover every repair for your car. CarShield contracts list 21 exclusions. Here are some common exclusions that are standard to the industry the company outlines in its service contracts:
- Repairs performed without prior authorization
- Damage from a lack of maintenance
- Pre-existing conditions
- Environmental damage, theft or vandalism
- Vehicle alterations or modifications
- Misuse of the car such as racing or off-roading
- Damage from normal wear and tear
- Oil leaks that are not a result of engine failure (Diamond and Platinum plans cover oil leaks)
- Odometer tampering
Additional Benefits
In addition to covering car repairs, CarShield extended warranties come with added perks, including:
- 24-hour roadside assistance: Includes towing, jump-starts, tire changes, locksmith services and fuel delivery
- Trip interruption: $125 per day and $500 total
- Rental car reimbursement: Up to $100 per day for a covered repair
CarShield Policy
The list below contains helpful information about policies that are common across CarShield’s warranty offerings:
- Mileage limit: CarShield will cover vehicles with up to 300,000 miles. The company’s high mileage limit separates it from competition in terms of used vehicle coverage.
- Waiting period: CarShield’s waiting period for coverage is 30 days and 1,000 miles or 90 days and 200 miles after purchase. This policy is designed to protect CarShield from covering a repair that the customer knew about prior to purchasing coverage. When signing with CarShield, representatives will take note of prior problems. Note, the waiting period for the ATV and motorcycle and EV coverage is different.
- Transfer policy: If you sell your vehicle while it still has coverage, you may be able to transfer the policy depending on your contract. Those who are eligible can pay a $50 administrative fee to have it transferred.
Who Accepts CarShield?
If you find yourself in need of auto repairs while your car is under contract, you can take your vehicle to either the dealership or a repair facility certified by the National Institute for Automotive Service Excellence (ASE®) for covered repairs.
The ASE is an organization that tries to improve how well your vehicle is repaired. It certifies repair shops all over the country and ensures that your vehicle is in good hands at any certified location.
CarShield Claims
Here are the steps you will need to take to file a claim with CarShield:
- Take the vehicle to a mechanic within CarShield’s network
- Give the repair shop your contract information and allow them to give CarShield’s claims department a phone call
- A warranty claims adjuster will review the mechanical breakdown and repair
- If approved, you’ll pay your deductible and the administrator will pay the mechanic directly
CarShield Warranty Reviews: The Bottom Line
In this review, we talked about CarShield’s prices, coverage plans and more. While CarShield doesn’t have the highest ratings from customer reviews, it still remains one of the most affordable car warranty providers. We gave CarShield an 8.9 out of 10 for its affordable prices and extensive collection of coverage plans.
When shopping for an extended auto warranty, it’s worth visiting CarShield.com or contacting a customer service representative for a free quote. However, we also recommend comparing quotes from multiple providers. While CarShield has its merits, it’s always smart to look at the coverage plans offered by other companies. You can compare CarShield with two of our most highly rated providers below.
CarShield Competitors
Our experts have ranked and reviewed the most reputable extended car warranty companies on the market and found that Endurance and Carchex are excellent choices. Both also offer similar levels of coverage to CarShield.
Endurance: Best Comprehensive Coverage
Endurance is a direct administrator, meaning it handles all aspects of your service contract and cuts out middlemen to keep costs low. Trustpilot gives Endurance 3.7 out of 5 stars, and we give the provider a 9.3 out of 10 overall, a 9.7 for its coverage options and a 7.8 for customer experience.
Endurance offers unlimited mileage on its six plans that range from the Supreme plan, which is comparable to a manufacturer’s warranty, to affordable powertrain coverage under the Secure service contract.
Read more: Endurance Review
Carchex: Best Industry Reputation
Drivers with older vehicles should consider Carchex. Our team recognized it as a smart option for used cars. Contracts like the Gold plan provide thorough protection for vehicles over 60,000 miles. The company also holds an A+ rating from the BBB.
Read more: Carchex Review
CarShield Auto Warranty: FAQ
Below are some frequently asked questions about CarShield.
CarShield costs can be worth it for drivers looking for affordable extended warranty plans. Prices vary by car and coverage level, but most plans cost $149.99 per month.
CarShield provides extended vehicle protection for used and new cars. As an independent broker, CarShield markets and sells vehicle service contracts (VSCs) and works with another company (often American Auto Shield) for contract administration. VSCs are like extended warranties in that they agree to fix failing mechanical components within a time or mileage limit.
The cons of CarShield is that it has highly mixed customer reviews across multiple rating sites. Out of more than 46,000 reviews on Trustpilot, 76% are positive. However, there are over 3,000 complaints on the BBB website, with a score of 1.4 out of 5 stars. Complaints are about claims being repeatedly denied and cars sitting in repair shops for weeks.
Yes. CarShield reviews are generally good on Trustpilot. CarShield also has fair ratings across other sites. Out of more than 46,000 reviews on Trustpilot, 76% are positive, so the site gives CarShield a star rating of 4.2 out of 5.
CarShield has an above-average number of complaints compared to other extended warranty providers. However, it also sells many more vehicle service contracts as the most popular provider in the industry and is not a scam or ripoff. It has covered more than 2 million vehicles and was named on the Inc. 5000’s list of fastest-growing companies in 2020.
CarShield has deductible options of $0, $50, $100 and $200. The standard deductible offered is generally $100.
Mark Travis is the owner of CarShield after founding the company in 2005.
California has strict laws when it comes to extended warranties, so CarShield is not available in the state.
Our Methodology
Because consumers rely on us to provide objective and accurate information, we created a comprehensive rating system to formulate our rankings of the best extended car warranty companies. We collected data on dozens of auto warranty providers to grade the companies on a wide range of ranking factors. The end result was an overall rating for each provider, with the companies that scored the most points topping the list.
Here are the factors our ratings take into account:
- Coverage (30% of total score): Companies that offer a variety of choices for warranty coverage, long contract terms and added benefits are more likely to meet consumer needs.
- Cost (30% of total score): Auto warranty companies with affordable rates and multiple deductibles scored highest in this category.
- Transparency (20% of total score): This score is based on contract transparency and the availability of a money-back guarantee.
- Reputation (10% of total score): Our research team considers availability, ratings from industry experts and years in business when conferring this score.
- Customer experience (10% of total score): Based on customer satisfaction ratings and our extensive shopper analysis, we consider the responsiveness, friendliness and helpfulness of each warranty company’s customer service team.
Our credentials:
- 500+ hours researched
- 50 companies reviewed
- 2,000+ consumers surveyed
*Data accurate at time of publication.
If you have feedback or questions about this article, please email the MarketWatch Guides team at editors@marketwatchguides.