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Cheapest Homeowners Insurance Companies of July 2024
State Farm offers the cheapest homeowners insurance at $174 per month on average, according to a comprehensive review by the MarketWatch Guides team.
According to data obtained from Quadrant Information Services, the average cost of a homeowners insurance policy is $2,511 annually or $209 per month.
You can save money on a home insurance policy by selecting a higher deductible and choosing a provider that offers discounts.
Alex Carver is a writer and researcher based in Charlotte, N.C. A contributor to major news websites such as Automoblog and USA Today, she’s written content in sectors such as insurance, warranties, shipping, real estate and more.
Tori Addison is an editor who has worked in the digital marketing industry for over five years. Her experience includes communications and marketing work in the nonprofit, governmental and academic sectors. A journalist by trade, she started her career covering politics and news in New York’s Hudson Valley. Her work included coverage of local and state budgets, federal financial regulations and health care legislation.
Mark Friedlander is a property/casualty insurance industry expert and a national media spokesperson on home, auto, business and life insurance matters. He is also an expert on hurricane insurance coverage and Florida insurance matters.
State Farm, Auto-Owners and Erie provide the cheapest homeowners insurance, based on our team’s review. We based our top picks on the most affordable options for customers across various situations and backgrounds, including multiple credit scores and claim histories. We also researched and rated each provider using our homeowners insurance methodology to determine which companies offer the most value and availability in many U.S. states.
The national average cost of homeowners insurance is $2,511 annually or $209 per month based on data obtained from Quadrant Information Services, which provides property insurance analytics and solutions. The providers featured in this guide charge premiums below the national average and offer discounts to cut rates even further, which is how we established our baseline for the cheapest companies.
According to our in-depth analysis, these are the cheapest homeowners insurance companies that offer high-quality coverage and are available to homeowners in the majority of the U.S.
Compare the cost of the cheapest homeowners insurance companies based on your dwelling coverage amount using the charts below:
For homeowners who need $250,000 in dwelling coverage, State Farm and Erie are the cheapest insurance companies.
Provider
Monthly Cost
Annual Cost
State Farm
$141.53
$1,698.33
Auto-Owners
$149.57
$1,794.86
Erie
$145.68
$1,748.11
USAA
$163.14
$1,957.63
Allstate
$164.32
$1971.84
These estimates are sourced from Quadrant Information services and are based on a single homeowner with no claims history, good credit, $250,000 in dwelling coverage, and a $1,000 deductible.
For homeowners who need $350,000 in dwelling coverage, State Farm and Auto-Owners are the cheapest insurance companies.
Provider
Monthly Cost
Annual Cost
State Farm
$173.74
$2,084.90
Auto-Owners
$186.37
$2,236.38
Erie
$193.90
$2,326.78
USAA
$200.78
$2,409.42
Allstate
$201.20
$2,414.37
These estimates are sourced from Quadrant Information services and are based on a single homeowner with no claims history, good credit, $350,000 in dwelling coverage, and a $1,000 deductible.
For homeowners who need $450,000 in dwelling coverage, State Farm and Auto-Owners are the cheapest insurance companies.
Provider
Monthly Cost
Annual Cost
State Farm
$212.98
$2,555.80
Auto-Owners
$228.13
$2,737.52
Erie
$239.84
$2,878.11
USAA
$235.75
$2,829.02
Allstate
$241.34
$2,896.14
These estimates are sourced from Quadrant Information services and are based on a single homeowner with no claims history, good credit, $450,000 in dwelling coverage, and a $1,000 deductible.
For homeowners who need $750,000 in dwelling coverage, State Farm and USAA are the cheapest insurance companies.
Provider
Monthly Cost
Annual Cost
State Farm
$319.60
$3,835.22
Auto-Owners
$352.26
$4,227.14
Erie
$370.17
$4,442.00
USAA
$334.12
$4,009.47
Allstate
$358.82
$4,305.81
These estimates are sourced from Quadrant Information services and are based on a single homeowner with no claims history, good credit, $750,000 in dwelling coverage, and a $1,000 deductible.
Why Trust Us?
How We Calculated Homeowners Insurance Ratings
4
Homeowner ProfilesWe gathered estimates using four homeowner profiles with various coverage amounts for dwelling, personal property, liability, other structures and more. We also varied the credit scores, the year the home was built, claim types, risk scores and more to generate various reports and estimates from Quadrant Information Services.
3
Million Estimates GatheredTo better understand the cost of home insurance premiums throughout all 50 U.S. states, our team gathered 3 million estimates via Quadrant Information Services based on four homeowner profiles and variables that can affect costs. We regularly update this information to present the most current and accurate estimates.
27
Nationwide Providers ReviewedOur team has scored and reviewed 16 nationwide homeowners insurance providers, ranking each company based on our comprehensive home insurance methodology, which considers cost, availability, ease of use, coverage and brand trust.
4,500
Homeowners SurveyedWe surveyed 3,500 homeowners nationwide in 2023 to gain a better understanding of what consumers like you care about the most when it comes to coverage. We also asked homeowners about their frustrations with the buying process.
State Farm
Our Pick for New Homeowners
4.8
Cost: 3.9
Availability and Ease of Use: 5
Brand Trust: 4.8
Coverage: 4.3
A.M. Best A++J.D. Power 829/1000Annual Cost $2,081
MONTHLY COST$173.74
Why We Chose State Farm
New homeowners may prioritize home insurance on a budget as they take on new expenses associated with such a major purchase. State Farm is the cheapest home insurance provider on our list, with policies averaging $174 per month, so we named it our pick for new homeowners.
The company offers opportunities for homeowners insurance policyholders to save on costs by bundling their coverage with auto insurance, claiming customers can save an average of $1,073 annually by doing so, according to our research. The insurer also offers a discount for installing home security features and using impact-resistant roofing products.
Depending on your location, you can also qualify for a discount if your property has features that protect it against wind damage. In addition, its website, national network of agents and online resources may help new homeowners navigate the insurance buying process for the first time.
Pros and Cons
ProsOffers a vast network of local agents nationwideProvides online resources to help with policy shopping and management Features a convenient online quote processConsDoes not offer a flood damage endorsement, a con for homeowners in flood-prone areasDoes not offer some typical discounts seen with other companies, even for customers with a claims-free history
Our Ratings
Cost and Discounts
State Farm charges an average of $2,084 annually for a homeowners policy, which is about $174 per month — $427 less than the national average of $2,511. It’s the cheapest option for a policy in Rhode Island, Delaware, North Carolina, New Jersey, Maine and Massachusetts, based on our review.
The insurer may lower your premium if you qualify for the following discounts:
Multi-policy bundling
Home security
Roofing
Wind mitigation
What Policyholders Say
We surveyed thousands of homeowners on their experiences shopping for insurance plans to understand each provider’s strengths and weaknesses. Our most recent survey on home insurance claims, consisting of 1,000 participants, found that 70 had a policy with State Farm.
Sixty-four percent of homeowners who went with State Farm as their policy provider stated that cost, an easy claims process and brand trust were their key considerations when shopping. In addition, the majority of participants who chose State Farm chose the company because it offered the best coverage for their needs.
Our Experience
Our research team went through the process of obtaining a quote with State Farm to share what you can expect during the process, and found that the company requires you to speak with an agent to purchase a policy. We filled out a form with our name, address, contact information, and desired type of insurance before getting directed to a screen that said an agent would reach out to us soon.
If you’d like to buy cheap homeowners insurance fully online, we found that Allstate allows you to check out directly on its website, with coverage starting immediately.
Auto-Owners
Our pick for customer service
4.2
Cost: 4.3
Availability and Ease of Use: 4.2
Brand Trust: 4.3
Coverage: 4.3
A.M. Best A++J.D. Power 834/1000Annual Cost $2,236
MONTHLY COST$186.37
Why We Chose Auto-Owners
We named Auto-Owners our pick for customer service because the company offers easy online policy management through a mobile app. While each company on our list provides discounts to help lower costs, Auto-Owners has the most options with nearly a dozen ways to save, our research found. For instance, it offers a discount if customers make timely payments over a certain period, enroll in paperless billing and online payments, have an approved whole-water shut-off system or bundle other qualifying insurance policies. You can also lower your premium by choosing a policy with a higher deductible — although, this means you will have to pay more out-of-pocket if you file a claim.
Pros and Cons
ProsProvides easy online policy management, including the ability to access your policy at any time using a mobile appHolds an A++ with the credit rating agency AM Best, indicating financial strength Offers multiple discounts to help lower premium costs ConsDoes not provide online quotesService area does not extend nationwide
Our Ratings
Cost and Discounts
The average annual cost of a homeowners policy with Auto-Owners is $2,236, which is $186 per month. This is $275 less than the national average of $2,511. Auto-Owners is the most affordable provider in Minnesota, Iowa, Georgia, Colorado, South Dakota, Kentucky and Michigan, based on our review.
You may qualify for the following discounts with an Auto-Owners homeowners policy:
Multi-policy bundling
Payment history
Green discount
Protective devices discount
Automatic backup generator discount
Wind mitigation discount
Favorable loss history
Mortgage-free discount
Water shut-off system discount
Advance quote
Paid-in-full
What Policyholders Say
We surveyed thousands of policyholders nationwide to learn more about home insurance providers. In our most recent survey on home insurance claims, which consisted of 1,000 participants, none of the respondents had a home insurance policy with Auto-Owners. Therefore, we gathered insight into the service the company provides by reading reviews on the Better Business Bureau (BBB).
Finding positive reviews regarding Auto-Owners’ home insurance policies was difficult. We found one review within the last six months voicing frustration around the company, as it asked the reviewer to replace their roof or it would cancel their policy. However, finding positive reviews for the company’s car insurance offerings was easier.
Our team reached out to Auto-Owners for comment on its negative online reviews but did not receive a response.
Our Experience
Our research team went through the process of obtaining a quote with Auto-Owners to share what you can expect during the process. We found that you’ll need to speak with an agent to purchase a policy. In our experience, Auto-Owners’ website will direct you to enter your ZIP code to find agents in your area, which will produce a list of agencies in your area with phone numbers, email addresses and other forms of contact.
Erie
Our Pick for Best Service
4.5
Cost: 3.5
Availability and Ease of Use: 4.2
Brand Trust: 4.9
Coverage: 4.3
Erie scored highly on the 2023 J.D. Power customer satisfaction study with a score of 856 out of 1,000, earning it our pick for best service. Depending on your location, Erie can also provide savings on homeowners insurance policies with a discount of up to 25% when you purchase more than one type of policy, according to our research. You can also earn a discount by installing a safety and security system, and by obtaining a quote seven to 60 days before your existing policy is renewed.
Pros and Cons
ProsHighest score on J.D. Power’s customer satisfaction study of the providers we reviewed Provides many additional coverage options to customize your planCustomers can save up to 25% with the multi-policy discount ConsHas a limited number of discounts compared to other companies on our listDoes not offer online sign-up, you must speak with an agent to finalize your quote
Our Ratings
Cost and Discounts
The average cost of a homeowners policy with Erie is $2,326 per year or about $194 per month. The insurer charges about $185 less than the national average of $2,511. Erie is the cheapest home insurance provider in Silver Spring and Rockville Maryland with policies that cost around $1,700 annually. Erie also has one of the strongest auto bundle discounts with an average savings of 24% on the total policy cost.
Homeowners choosing Erie may also qualify for these discounts:
Fire, burglary alarm or sprinkler system credit
Advanced quote discount
Multi-policy discount
What Policyholders Say
We surveyed thousands of homeowners with home insurance policies to gain insight into their experiences shopping for plans. However, in our most recent survey on home insurance claims, which consisted of 1,000 participants, only one respondent reported having a policy with Erie. To gather better insight into the service Erie provides home insurance policyholders, we read reviews through Trustpilot for the company.
Erie has 2.2 out of 5 stars on Trustpilot but very few reviews. We found one review specifically about home insurance within the last six months, where the customer voiced frustration with how the company handled their elderly parent’s claim. However, we feel it’s worth noting that finding positive reviews for Erie’s car insurance offerings was easier.
Our team reached out to Erie for comment on its negative customer reviews and received the following response:
“Since 1925, Erie Insurance has been fulfilling its promise of providing auto, home, business and life insurance rooted in the principles of honesty, decency, service and affordability,” said Matthew Cummings, a company spokesperson. “Erie Insurance is consistently ranked highest in J.D. Power customer satisfaction surveys and maintains one of the strongest customer retention rates in the insurance industry — from year to year, more than 91% of our policyholders stay with Erie due to our promise of being above all in service.”
Our Experience
As with most other providers on our cheapest homeowners insurance list, Erie doesn’t offer online quotes. When you go to request a quote through the company’s website, it will direct you to enter your ZIP code and then provide a list of local agents to contact.
USAA
Our Pick for Military Members
4.5
Cost: 3.7
Availability and Ease of Use: 4.6
Brand Trust: 5
Coverage: 3.6
A.M. Best A++J.D. Power 881/1000Annual Cost $2,409
MONTHLY COST$200.79
Why We Chose USAA
USAA provides homeowners insurance coverage at an affordable cost and offers policyholders several additional opportunities to save, based on our review. For instance, you can save up to 15% on your policy if you have not filed any claims for the past five years. Also available is USAA’s bundling discount, which can lower your premium by up to 10% if you purchase more than one type of insurance policy — such as auto and homeowners coverage. However, coverage is only available to active-duty military members, veterans and their families, making it our pick for military members.
Pros and Cons
ProsProvides several endorsements to help homeowners customize coverageIncludes replacement cost coverage as standard in its base policyOffers additional coverage against flood damageConsOnly qualified USAA members can purchase coverageOnly offers policies to homeowners with a military background
Our Ratings
Cost and Discounts
The average annual cost of a USAA homeowners insurance policy is $2,409, which is around $200 per month. The company charges around $221 less than the national average of $2,511. Based on our review of national premiums, USAA is the most affordable insurer in Arizona, the District of Columbia, Illinois, Connecticut, Tennessee and Arkansas.
USAA policyholders may also qualify for these discounts:
Multi-policy bundling
Protective devices
Connected home
Loyalty
Claims-free history
What Policyholders Say
We surveyed thousands of people with home insurance policies on their experiences shopping for plans to understand more about USAA. With our most recent survey on home insurance claims, 108 out of 1,000 participants reported having a home insurance policy with USAA.
Over 46% of homeowners who went with USAA as their provider reported that an easy claims process, coverage for valuable items and cost were key considerations when shopping for a policy. In addition, over 50% of participants who chose USAA said it offered the best coverage for their needs or the brand seemed the most trustworthy.
Our Experience
Our research team attempted to obtain a quote from USAA to share what you can expect during the process. However, we only got so far because coverage from USAA is exclusively available to military members, veterans and their families. If you’re not already a member, you will get directed to a questionnaire that will determine your eligibility.
Allstate
Our Pick for Extended Coverage
4.8
Cost: 4.3
Availability and Ease of Use: 4.2
Brand Trust: 4.5
Coverage: 4.6
In addition to offering nearly a dozen endorsements to customize and enhance coverage, our research found that Allstate offers up to 25% off premiums for customers who bundle home and auto insurance. Plus, the company makes it easy to sign up for a bundled policy, based on our review. You can also earn a discount by paying your premiums on time, opting for full policy payment or signing up for automatic payments.
Pros and Cons
ProsOptions available for customers looking to bundle policiesOffers several endorsements for policy customization Charges a relatively affordable premium compared to other providers on our listConsBelow-average score in J.D. Power’s customer satisfaction studyDoes not offer online estimates for every location
Our Ratings
Cost
On average, you might pay around $2,414 per year for an Allstate homeowners policy, which is $201 monthly. This average cost is $97, less than the national average of $2,511. Based on our review, Allstate is the cheapest option for homeowners insurance in Washington, Hawaii, Vermont, Pennsylvania, Virginia, California, Indiana, South Carolina, Mississippi and Nebraska.
Policyholders can also benefit from the following discounts:
Multi-policy bundling
Responsible payment
Claim-free history
Welcome and loyalty
Homebuyer
Easy pay plan
Protective device
Early signing
What Policyholders Say
We surveyed thousands of homeowners nationwide to learn more about their experiences shopping for insurance coverage. We aimed to understand the strengths and pain points of home insurance providers such as Allstate. In our most recent survey on home insurance claims, 179 out of 1,000 participants reported having a home insurance policy with Allstate.
Over half of homeowners who chose Allstate as their provider stated that cost was a key consideration when shopping, with coverage for valuable items and high-risk areas ranking closely behind. In addition, almost 47% of participants who chose Allstate liked the company because it offered the best coverage for their needs.
Our Experience
Our research team went through the process of obtaining a quote with Allstate to give you an idea of what to expect. Based on our experience, Allstate is the only provider in our ranking of cheapest home insurance companies that allows you to check out directly from the website without speaking with an agent or customer service representative.
To start, you will need to provide information such as your name, address, date of birth and details about your home. You can also choose to bundle your home insurance with other coverages, such as auto, motorcycle, term life and more. If you plan on bundling an Allstate home insurance plan with an auto plan, prepare to provide your driver’s license information.
Compare Cheap Home Insurance Companies
To better decide what company is the right fit for you, compare our picks for cheap home insurance companies against each other in the table below. Note that we sourced average monthly costs from Quadrant Information Services, and your exact costs for a home insurance policy will vary.
For full protection, you should carry dwelling coverage equal to your home’s replacement value — the amount needed to fully replace or rebuild it.
“Most dwelling coverage comes with a replacement cost provision, so it will pay the full cost of replacing damaged items with new ones. However, if you’re willing to accept used replacements instead of new ones, you can make adjustments accordingly and save money.”
Other structures
10% of Dwelling Coverage limit
“Generally, other structures is an automatic 10% of coverage A (dwelling coverage). You can see if the carrier will adjust or remove the coverage, but generally it’s going to be fixed regardless of other structures on the property.”
Personal property
50% of Dwelling Coverage limit
“A good way to reduce this coverage without sacrificing too much protection would be increasing your deductible. It’s also important to keep an inventory list of all personal items in case they need replacing after being damaged or stolen; this will help ensure that you get compensated properly in the event of a claim.”
“The bottom line is where are you going to go or live if you have a major fire or water damage? This type of policy can help cover costs associated with temporary relocation while repairs are being done.”
“Some carriers will actually give slightly better rates if you choose higher liability limits, especially if you carry an umbrella liability policy. For example, raising your underlying home insurance liability coverage from $300,000 to $500,000 would reduce your premium on an umbrella policy, which would help lower your overall premium. Additionally, you may receive a more favorable rate if you previously carried higher liability limits.”
Medical payments
Most providers offer low limits such as $1,000 to $5,000
“Keep at least the minimum of $1,000. This will help offset someone’s health insurance deductible and a show of good will if they are hurt on your property. If possible, you’d like to avoid being sued and really having an issue with finding affordable insurance in the future.”
*Standard limits reflect a typical policy, according to the National Association of Insurance Commissioners (NAIC). Your policy may vary.
Consider a Lower Deductible
Home insurance policies include a deductible or amount of money you have to pay before your coverage kicks in. Typically, a deductible resets annually. Choosing a lower deductible can help limit this out-of-pocket expense when you file a claim but increase your premium payments. Likewise, choosing a higher deductible can help you save money on premiums in exchange for more financial responsibility when you file a claim.
Choose Your Endorsements Based on Need
Also called floaters or riders, endorsements are optional policy add-ons that expand your coverage. Flood, earthquake, water backup and extended personal property are just a few common endorsements to choose from. When shopping for the cheapest home insurance policy, consider your coverage needs carefully. For example, earthquake coverage may not provide as much use in Nebraska as in California.
Ask About Discounts
Many providers offer home insurance discounts for bundling policies, fitting your home with safety or security systems, having no recent claims history and other criteria. However, not all providers offer the same discounts, so make sure to factor in the savings you’re eligible for before deciding which company offers you the best price.
Replacement Cost vs. Actual Cash Value
It is important to understand the difference between replacement cost and actual cash value when shopping for a policy. Replacement cost coverage (RCC) pays to replace property or contents at full market value, without a deduction for condition or depreciation. Actual cash value (ACV) coverage pays a reduced amount that factors in depreciation over time. Keep in mind that replacement cost coverage is more expensive, and it is important to weigh the coverage you need with the risks you’re willing to take before making a final decision.
Cheapest Homeowners Insurance by Location
Location is one of the most important factors that affect your home insurance premiums. Your state, city and even ZIP code inform insurers of perils that are common to your area. “Is [the house] in a fire zone or not? Is it in a brush fire area? Can we write it or not? So, the carriers look at it, I hate to say it, by address even,” said Espenschied.
Underwriters also consider your home’s distance from a fire department, which helps determine firefighters’ response time and ability to mitigate damage to your home. Finally, your local cost of living impacts labor and material costs, and therefore the price you pay for coverage.
State Farm is the cheapest home insurance provider in 22% of states and Allstate is the cheapest provider in 18% of states. Oklahoma has the most expensive home insurance with policies averaging $6,325 per year, while Hawaii offers the lowest average annual premium at $782. Use the map below to see which homeowners insurance provider offers the cheapest coverage in your state.
Although the state you live in plays a huge role in the cost of coverage, your city will provide the best estimate of your home insurance premium. Use the chart below to find the cheapest home insurance provider in your city.
In addition to your home’s location, many factors play into your overall risk level and cost of home insurance. How large your home is, which coverage you purchase and how much and your claims history are just a few. Here are some of the most important factors that affect your bottom line.
Dwelling Coverage Limit
Your coverage needs may increase your homeowners insurance rates. For example, if you have a high home value, your dwelling limit will be higher, which means your insurance carrier will have to pay more to rebuild your home after a covered peril. You can often customize your coverage limits to lower your premium, but it’s unwise to decrease your limits enough that you risk being undercovered during a calamity.
Here are the cheapest insurance companies by dwelling amount. Sort the table by clicking on the headers.
Claims History
Home insurance providers look at your last five to seven years of claims history when calculating your premium. If you have filed claims recently, even small claims or claims on a previous property, it indicates you’re more likely to do so again. If you file too many claims in quick succession, providers may deny coverage altogether.
Knowing when — and when not to — file a claim can save you money in the long run. Consider paying out of pocket for incidents that do not exceed the cost of your deductible or are considered typical wear and tear or maintenance problems. You may also want to hold off on filing claims if you’ve filed one in the last few years.
Here are the cheapest providers if you have a recent claim on record:
Credit History
Most states legally allow home insurers to check your credit-based insurance score as a measure of risk when calculating premiums. According to the NAIC, this rating relies on portions of your credit history to predict your likelihood for a future insurance loss. California, Hawaii, Maryland, Michigan and Massachusetts prohibit or limit providers’ use of credit-based insurance scores.
For consumers calling other states home, this credit score can potentially have a large impact on your home insurance premiums. Your credit is probably one of the largest driving factors [of home insurance cost].” said Espenschied. “If your credit is in the dumps, it could be 50% to 100% higher in premium.”
Below are the cheapest home insurance companies for consumers with poor credit:
Bundling
Most insurers offer a generous multi-policy discount when customers purchase a home insurance policy along with another line of insurance, such as car insurance. The benefits are twofold. Bundling is one of the best ways to save money on insurance, with companies offering anywhere from 10% to 30% in savings. It also makes things simple if you already have an auto insurance provider. With both policies under one roof, so to speak, you have fewer portals, passwords, and paperwork to keep track of.
Here are the cheapest home insurance providers based on their average premium when bundled with auto insurance:
Frequently Asked Questions About Cheap Homeowners Insurance
Based on our data provided by Quadrant, the average cost of home insurance in the U.S. is $2,511.25 per year.
If you file a claim on your homeowners insurance, it can lead to a premium increase, though it depends on a few factors, such as the severity and frequency of the claims for the home or the insured. You will likely see the highest impact on your premium through claims for fire, hail, lightning and wind.
Purchasing a homeowners insurance policy can provide peace of mind if your home and personal belongings suffer damage from a natural disaster, fire, theft or other covered peril. While it isn’t required by law, your mortgage lender will likely require a policy with a certain minimum coverage limit.
The most basic homeowners insurance coverage is the HO-1 policy. It’s the least expensive but leaves the average homeowner exposed to various risks. Most insurers don’t offer HO-1 policies because of the limited coverage they provide. The most common policy is HO-3 insurance, which provides additional coverage for six perils plus those covered in an HO-1 policy.
Other Insurance Resources From MarketWatch Guides
Read our comprehensive guides on the following insurance categories to find top providers and peace of mind that you have all aspects of life covered.
Methodology: How We Chose the Cheapest Homeowners Insurance Companies
Our team surveyed dozens of home insurance providers and created a scoring system to assess and compare each company’s quality and service. Here are the factors that account for our provider scores:
Cost (27%): We compare cost data for homes nationwide to assess how competitively priced each provider is. We also consider each company’s available discounts when determining its overall cost of coverage.
Coverage (28%): We analyze the comprehensiveness of each provider’s standard home insurance policy and compare optional policy endorsements to determine the quality of coverage.
Availability and ease of use (15%): We evaluate each company’s customer service options, such as live chat, a customer support phone line, and multiple channels for filing claims and generating quotes. Similarly, we score providers based on their digital resources, such as a mobile app or online customer portal.
Brand trust (15%): We gauge reputation by evaluating consumer reviews and third-party financial strength and customer experience ratings, including from J.D. Power, AM Best and customer review aggregators.
Companies with the best customer service exhibit 24/7 availability, useful digital tools and a seamless claims-filing process. Providers that offer extensive discount options, endorsements, customizable coverage options and unique features score significantly higher than those that don’t, putting them toward the top of our recommendations to readers.
Alex Carver is a writer and researcher based in Charlotte, N.C. A contributor to major news websites such as Automoblog and USA Today, she’s written content in sectors such as insurance, warranties, shipping, real estate and more.
Tori Addison is an editor who has worked in the digital marketing industry for over five years. Her experience includes communications and marketing work in the nonprofit, governmental and academic sectors. A journalist by trade, she started her career covering politics and news in New York’s Hudson Valley. Her work included coverage of local and state budgets, federal financial regulations and health care legislation.
Mark Friedlander is a property/casualty insurance industry expert and a national media spokesperson on home, auto, business and life insurance matters. He is also an expert on hurricane insurance coverage and Florida insurance matters.