General FAQ
How do I get in contact with you?
You can text us at (786)-590-0216, email us at [email protected], or Livechat us on our site. Our Client Care team is available Monday - Friday from 10 am to 6 pm EST. x
Sold Out vs. Notify Me When Available?
If your heart is set on a style, we encourage you to sign up for the Back in Stock Notification on the product page. After you select the size you want that is out of stock, you will see a button to sign up with your email. You will be emailed as soon as the product is back in stock and available to purchase! If the item only shows “SOLD OUT” with no option to sign up for a back in stock email notification, then unfortunately we will not have it stocked again. Our Client Care Team is always here to help suggest similar styles!
All of our swimwear is handmade in small batches to retain quality at the factory level and during our quality control and receiving process. We encourage customers to use the product stock filter to help find a style that works or reach out to our Client Care Team for help.
What pieces will best work for my fit concern? What size will I be?
Our Client Care Team is made up of highly trained individuals that are educated on all different fabric and fit types. Reach out to us and we can help you build out the best styles for what you are looking for. You can also reference our detailed fit guide located here or the model’s size in each item’s description.
Do your items run true to size?
We are known for using a wide variety of fabrics and textures; because each fabric differs in stretch and elasticity, some fabrics naturally have more stretch or run tighter than others. All of our product is handmade and there may be some slight variation even in the same materials. If after our rigorous quality control testing, our team finds that a certain style runs smaller or larger, we will indicate in the description of each product page. The good news is, we offer exchanges and returns for worry free shopping. Our prized Client Care Team is sharply educated on style and fit, so we can always suggest the right options as well.
Find our fit guide here.
How much more fabric do the Added Coverage version bottoms have?
Additional coverage bottoms have an additional 2 inches of fabric on the butt (1 inch on either side). We currently carry Added Coverage Options in the High Rise, Paulina, Uno, Euro, and the Lulu Bikini Bottoms.
Which tops can have padding added?
Currently, the Euro and Euro Bows Bikini top, Solo Bikini Top, and Solo Loops Bikini Top are able to have padding added! If the product allows you to check the box for padding, you’re good to go! Tops which already include light built in padding are the Cabana Top, Kayla Top, Hayden Top, Hunter Top, Elany Top, Vero Top, Petal Top, Victoria Top, and Bustier Top. The Lucy Top includes removable padding. We also add new styles each collection with variability.
Are the light colors see through?
Our lighter color bikinis are double, sometimes triple lined if deemed necessary.
What determines our price points?
The majority of our bikinis are handmade locally in the USA! All of our fabrics are very high quality and are imported from countries all around the world including Brazil, Italy, France, and Spain. In addition to the materials and manufacturing, we do extensive quality control and fit testing to constantly perfect each style's fit. It takes a huge team to accomplish the finished product that Montce customers know and love.
How do I care for my bikini?
Hand wash in cold water with a mild soap after each use. Lay flat to dry in a shaded area, not in the sun! Do not wring out. Rough surfaces can cause pilling or snagging on delicate fabrics. If being used in water where chlorine levels are high, rinse immediately. We require tests directly from the manufacturer to report on color fastness and pilling. If scores are to standard, a swatch from each roll of fabric is cut and sent to our teams. We then soak the swatches in ocean water and chlorinated water. We compare the swatches to the original color to be sure that the pieces can withstand these circumstances. We also rub the swatches on stone softly and roughly to check fabric durability.
Do you offer any discount codes?
We offer a Welcome Discount for all new clients. Subscribe to our emails to receive a discount to use towards your next order — visit our subscribe page linked here. :) We recommend signing up for our Loyalty Rewards program to gain points with every purchase that can be redeemed for a discount. Although it might seem worth it to create a new account with each order to get 10% off, the perks of maintaining all of your orders under one Loyalty Account are much greater. We also do offer sitewide sales from time to time.
Is Montce a Sustainable Brand?
Please visit our Sustainability page to learn more about our practices — Montce Sustainability
when will my pre order items ship?
You will see the "PREORDER" in red on the product page along with the estimated ship date. If an order contains a pre-order item, we will hold your entire order. Once we have the pre-order item in stock, we will ship the order out and you will receive a tracking confirmation email.
If you would like us to split ship the in stock items in your order please reach out to our Client Care team at [email protected] to have your order shipped via USPS ($6) or FedEx 2 Day ($10).