Caitlin Burchill is the consumer reporter for NBC CT Responds, continuing the team’s mission of responding to consumer complaints, recouping viewers’ hard-earned cash, and empowering them to be savvy consumers too.
It’s a natural transition for Caitlin after asking the tough questions and advocating for community members while covering breaking news and the “big stories” for NBC Connecticut for more than three years.
Caitlin’s breaking news reporting at NBC Connecticut was recognized when she and her colleagues won a 2023 New England Emmy for best larger market morning newscast. She has been nominated for other Emmy awards while working in both Connecticut and in Utah.
Before returning to New England, Caitlin was a reporter and fill-in anchor at KSL in Salt Lake City, Utah. There she covered raging wildfires, a Utah Jazz playoff run, and everything in between. Caitlin’s coverage of the Route 91 Harvest Country Music Festival tragedy in Las Vegas received recognition from the Utah Society of Professional Journalism.
She is a 2023 MMI Financial Literacy and Education Communities Awards recipient.
Caitlin began her journalism career behind the scenes in Boston and later as a reporter and anchor in Bangor, Maine. She was born in Walpole, Massachusetts and captained the volleyball team at Colby College in Waterville, Maine. Go MULES!
Caitlin is a big New England Patriots fan. She grew up just five miles from Gillette Stadium. When she is not working out or finding a new home project, she’s either dreaming of relaxing on a beach or boat on Cape Cod or planning her next travel adventure.
If you have a consumer problem, submit your complaint to NBC CT Responds here.
The Latest
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Frustrated fans sounding off after music fest cut short, last-minute venue change
Capulet Fest promised a three-day hard rock fest that will “have your mind blown,” according to its website. But fans are pulling out their hair Monday trying to get their money back after cancelled sets, and a last-minute venue change too. The CT Attorney General’s Office is now investigating. “We all feel duped and all we really want is...
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NBC CT Responds helps New London Maritime Society recover almost $20K
Something was not adding up for a New London nonprofit when its bank account was short almost $20,000. New London Maritime Society fought for months to get its hands on its hard-earned cash with no luck. That is until NBC CT Responds came to the rescue. “It takes a lot of tours and a lot of volunteers and a lot…
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South Windsor mom billed for two of the same student loans after bank error
A South Windsor mother took a bank up on its offer to refinance her loan. She was thrilled to pay a lower interest rate toward her son’s college education. That is until she started getting bills for a second loan. Paula Thantaha said she spent months and countless hours on the phone going back-and-forth with Citizens Bank trying to...
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Health district reviewing data gathered in Bristol noise investigation
There’s a noise in Bristol that’s been bothering some residents living in the city and beyond. NBC CT Responds first brought you this story in February. It’s believed to be coming from the Covanta facility in Bristol that turns waste into energy. The Bristol-Burlington Health District tells NBC CT Responds that after monitoring noise from inside impacted homes, the...
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Local transplant patient loses $50k in donations he expected for care after nonprofit abruptly closes
The closure of a nonprofit is leaving a Kent family, and potentially many others around the country, under financial stress. Eric Epstein is diabetic, and the disease has killed his kidneys. His family says they initially applied to the National Foundation for Transplants (NFT) on the suggestion of hospital social workers to help pay for his kidney transplant, an exorbitant…
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Vehicle thefts increased more than 30% in CT from 2022 to 2023: report
It was another record-breaking year for vehicle thefts in the United States in 2023. Connecticut continues to be a hot spot for these crimes, according to a new report. The National Insurance Crime Bureau (NICB) reports that last year more than 1-million vehicles were reported stolen nationwide. To be exact, NICB says there was about a 1% increase in vehicle…
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How to safely watch the solar eclipse
An astronomical celebration is just around the corner. But if you want to see the solar eclipse for yourself, there are steps you need to take to do so safely. First and foremost: to watch this out-of-this-world display April 8, don’t even think about looking right at the sun. “Most important thing, do not look directly at the solar eclipse…
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‘Hardship' electric customers can now switch to cheaper third-party suppliers
A Moosup woman’s electric bill is going to be a lot cheaper after she reached out to NBC CT Responds for help, and her story may help you save some money too. A new state law now allows certain electric customers to switch to a cheaper electric supply rate. These were customers that were banned from doing so just...
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‘It's like your husband snoring': Locals beg Bristol City Council for help with incessant sound
It’s a story NBC CT Responds reported first after hearing complaints from residents. There’s a sound driving people nuts in Bristol and beyond, and some locals are demanding answers. On Tuesday night, residents bugged by the noise begged Bristol City Council to take action at its monthly meeting. The noise is believed to be coming from the Covanta facility...
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IRS warns consumers to watch out for scammers during tax season
We’re in the heart of tax filing season and scammers are taking advantage of this. NBC CT Responds consumer reporter Caitlin Burchill sat down with the top cop of our local IRS field office to share his warnings. Harry Chavis is the special agent in charge of the IRS Criminal Investigation Boston field office. If you’re preparing to file...
