Receive and disburse money in establishments other than financial institutions. May use electronic scanners, cash registers, or related equipment. May process credit or debit card transactions and validate checks.
Sample of reported job titles:
Cage Cashier, Cashier, Center Aisle Cashier, Central Aisle Cashier, Checker, Customer Assistant, Sales Associate, Store Attendant, Store Clerk, Toll Collector
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Tasks
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Receive payment by cash, check, credit cards, vouchers, or automatic debits.
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Greet customers entering establishments.
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Issue receipts, refunds, credits, or change due to customers.
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Assist customers by providing information and resolving their complaints.
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Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
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Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
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Answer incoming phone calls.
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Answer customers' questions, and provide information on procedures or policies.
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Request information or assistance, using paging systems.
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Help customers find the location of products.
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Process merchandise returns and exchanges.
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Maintain clean and orderly checkout areas, and complete other general cleaning duties, such as mopping floors and emptying trash cans.
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Calculate total payments received during a time period, and reconcile this with total sales.
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Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
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Issue trading stamps, and redeem food stamps and coupons.
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Post charges against guests' or patients' accounts.
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Compute and record totals of transactions.
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Weigh items sold by weight to determine prices.
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Sort, count, and wrap currency and coins.
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Keep periodic balance sheets of amounts and numbers of transactions.
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Compile and maintain non-monetary reports and records.
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Supervise others and provide on-the-job training.
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Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items.
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Sell tickets and other items to customers.
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Stock shelves, sort and reshelve returned items, and mark prices on items and shelves.
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Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
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Cash checks for customers.
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Offer customers carry-out service at the completion of transactions.
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Technology Skills
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Accounting software — Bookkeeping software
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Data base user interface and query software — Database software; ReliaSoft Prism
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Medical software — Electronic medical record EMR software
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Office suite software — Microsoft Office software
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Operating system software — Handheld computer device software; Microsoft Windows
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Point of sale POS software — AFEXDirect
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Spreadsheet software — Microsoft Excel
Hot Technologies are requirements most frequently included across all employer job postings.
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Work Activities
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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
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Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
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Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
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Detailed Work Activities
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Process sales or other transactions.
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Greet customers, patrons, or visitors.
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Issue money, credit, or vouchers.
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Calculate costs of goods or services.
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Reconcile records of sales or other financial transactions.
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Answer customer questions about goods or services.
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Explain technical product or service information to customers.
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Monitor sales activities.
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Maintain records of sales or other business transactions.
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Answer telephones to direct calls or provide information.
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Calculate weights, volumes or other characteristics of materials.
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Prepare cash for deposit or disbursement.
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Record sales or transactions data.
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Provide customers with general information or assistance.
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Communicate with other workers to coordinate activities.
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Supervise sales or support personnel.
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Assist customers to ensure comfort or safety.
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Sell products or services.
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Package objects for shipping.
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Prepare outgoing shipments.
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Work Context
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Contact With Others — 96% responded “Constant contact with others.”
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Face-to-Face Discussions — 79% responded “Every day.”
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Telephone — 78% responded “Every day.”
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Deal With Unpleasant or Angry People — 58% responded “Once a week or more but not every day.”
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Frequency of Decision Making — 67% responded “Every day.”
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Spend Time Standing — 51% responded “Continually or almost continually.”
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Work With Work Group or Team — 38% responded “Extremely important.”
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Importance of Being Exact or Accurate — 46% responded “Very important.”
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Indoors, Environmentally Controlled — 68% responded “Every day.”
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Deal With External Customers — 52% responded “Extremely important.”
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Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 46% responded “Continually or almost continually.”
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Coordinate or Lead Others — 36% responded “Very important.”
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Freedom to Make Decisions — 50% responded “Limited freedom.”
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Importance of Repeating Same Tasks — 27% responded “Extremely important.”
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Physical Proximity — 49% responded “Moderately close (at arm's length).”
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Spend Time Making Repetitive Motions — 29% responded “Less than half the time.”
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Structured versus Unstructured Work — 32% responded “Limited freedom.”
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Impact of Decisions on Co-workers or Company Results — 32% responded “Important results.”
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Time Pressure — 35% responded “Once a month or more but not every week.”
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Job Zone
- Title
- Job Zone Two: Some Preparation Needed
- Education
- These occupations usually require a high school diploma.
- Related Experience
- Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
- Job Training
- Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
- Job Zone Examples
- These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
- SVP Range
- (4.0 to < 6.0)
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Training & Credentials
- State training
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- Local training
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- Certifications
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- State licenses
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Apprenticeship Opportunities
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Skills
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Service Orientation — Actively looking for ways to help people.
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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
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Speaking — Talking to others to convey information effectively.
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Knowledge
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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
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English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
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Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
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Education
How much education does a new hire need to perform a job in this occupation? Respondents said:
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Abilities
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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
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Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
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Near Vision — The ability to see details at close range (within a few feet of the observer).
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Speech Clarity — The ability to speak clearly so others can understand you.
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Written Comprehension — The ability to read and understand information and ideas presented in writing.
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Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
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Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
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Speech Recognition — The ability to identify and understand the speech of another person.
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Interests
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Conventional — Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
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Enterprising — Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
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Work Values
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Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
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Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
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Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
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Work Styles
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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
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Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
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Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
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Integrity — Job requires being honest and ethical.
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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
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Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
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Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
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Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
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Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
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Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
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Initiative — Job requires a willingness to take on responsibilities and challenges.
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Persistence — Job requires persistence in the face of obstacles.
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Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
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Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
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Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
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Wages & Employment Trends
- Median wages (2023)
- $14.29 hourly, $29,720 annual
- State wages
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- Local wages
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- Employment (2022)
- 3,345,800 employees
- Projected growth (2022-2032)
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Decline (-2% or lower)
- Projected job openings (2022-2032)
- 577,600
- State trends
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- Top industries (2022)
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Source: Bureau of Labor Statistics 2023 wage data
external site and 2022-2032 employment projections
external site.
“Projected growth” represents the estimated change in total employment over the projections period (2022-2032). “Projected job openings” represent openings due to growth and replacement.
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Job Openings on the Web
- State job openings
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- Local job openings
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Professional Associations
Disclaimer:
Sources are listed to provide additional information on related jobs, specialties, and/or industries.
Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
Actively assisted with the O*NET data collection, helping to identify occupational experts who can be surveyed about their work in the occupation.
View the list of Allies
National Associations
Accreditation, Certification, & Unions
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