Crowd and Crisis Management
Crowd and Crisis Management
Crowd Management, Passenger Safety, and Safety Training for Personnel providing direct services to passengers in passenger spaces. IMO Model Course 1.28
and
Proficiency in Crisis Management & Human Behavior Training, Including Passenger Safety, Cargo Safety & Hull integrity Training IMO Model Course 1.29
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Course Outlines
Introduction to STCW 95 Crowd Management Training Familiarization Training Safety Training Passenger Safety, Cargo Safety and Hull Integrity Training Crisis Management and Human Behavior Training
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( 1 ) Introduction
STCW 78 and STCW 95 (International Convention on Standards of Training, Certification and Watch keeping for Seafarers, 1978). 1978) The 1995 amendments, which completely revised the Convention, entered into force on 1 February 1997.
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(2)
Master, officers and other personnel designated on muster lists to assist passengers in emergency situations on board ro-ro passenger ships shall have completed training in crowd management as specified in section A-V/2, paragraph 1 of the STCW Code
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( 3)
Masters, officers and other personnel assigned specific duties and responsibilities on board ro-ro passenger ships shall have completed the familiarization training specified in section A-V/2, paragraph 2 of the STCW Code.
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(4)
Personnel providing direct service to passengers in passenger spaces on board ro-ro passenger ships shall have completed the safety training specified in section A-V/2, paragraph 3 of the STCW Code.
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(5)
Masters, chief mates, chief engineer officers, second engineer officers and every person assigned immediate responsibility for embarking and disembarking passengers, loading, discharging or securing cargo, or closing hull openings on board ro-ro passenger ships shall have completed approved training in passenger safety, cargo safety and hull integrity as specified in section A-V/2, paragraph 4 of the STCW Code.
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(6)
Masters, chief mates, chief engineer officers, second engineer officers and any person having responsibility for the safety of passengers in emergency situations on board ro-ro passenger ships shall have completed approved training in crisis management and human behaviour as specified in section A-V/2, paragraph 5 of the STCW Code
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Life-saving appliances and control plans Passengers assistance to assembly and embarkation stations Mustering procedures
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Mustering Procedures
Clear reassuring orders Take control Escape routes kept clear Restriction for using Elevator Assist or organize assistance for disabled passengers Accommodation search
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Mustering Procedures
High visible Avoid panic leader ship and confidence Entrance points to assembly stations kept clear reassure separated family groups maintain position when in charge close unused doors Prepare people for abandoned
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Mustering Procedures
Live saving appliances Demonstrate their use Clear instructions Draw attention to donning instructions
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Mustering Procedures
Passengers Information in Case of Emergency Tell what has happened Give your appraisal of the situation Give details about what measures have been taken State the expected outcome State whether the situation has been reported ashore Point out that the crew is trained for the task and that the passengers must follow their instructions Give information frequently ever10 to 15 minutes
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Mustering Procedures
Prepare for abandoned Passengers suitably clothed Donning of lifejackets Extra blankets
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Mustering Procedures
Passenger list and evacuation Passengers numbers Passenger counted Cabins and public spaces search Passenger number in each boat passed to bridge
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Mustering Procedures
Abandoned Ship Master Instructions Use of lifeboats Use of life rafts Embarkation ladders Rescue boat Use of Marine Evacuation System Use of distress signals
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Familiarization training
1. Design and operational limitations 2. Procedures for opening, closing and securing hull opening 3. Legislation, codes effecting ro-ro passengers ships 4. Stability and stress requirements and limitations 5. Procedures for the maintenance of special equipment 6. Loading and cargo securing manual and calculations 7. Dangerous cargo area 8. Emergency procedures
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Emergency Procedures
Prevent or reduce ingress of water
all shell opening securely closed monitor television system operable monitor leak detecting system operable
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Safety training for personnel providing direct service to passengers in passenger spaces
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Passengers Control
Safe passage from berth to ship Recognizing disable peoples Restrictions and distribution of passengers Car deck restriction Prohibited of using portable gas cockers Smoking , fire patrol , fire detection Drinking water, Ventilation ,Toilet Tickets and passports check desks
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Communication
Appropriate language used Use of English and native language Use pictorial or video information Select bi-lingual passengers for communication. Use of hand signals Bring attention to posted signs
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Communication
Remind passengers of the safety information in their cabins Use of international symbols Clear announcements to keep passengers and crew informed Repast the announcement
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Life-saving appliances
Demonstrate to passengers the use of personal lifesaving appliances . Show the passengers donning symbols posted in different places. Practice the procedures for demonstration Use a simple and clear instructions. Answer their questions and remove their confusion
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4th Training
Passenger Safety, Cargo Safety and Hull Integrity Training
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Securing Cargoes
Cargo Securing Manual Kept On Board Structural Strength and Heavy Loads Equal Force Distribution On adequate Securing Devices Lashings Secured To chassis Adequate Securing Points Trained personnel for securing cargo
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Stability, Trim and stress Calculations Approved Stability Book Provided Practice Stability Calculations Considerations Where Ballast and Fuel is Transferred Effect of free surface on stability of the ship
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General design and layout of the ship Ship lay out Number of decks Number and location of exits Number and location of stair case Number and location of assembly stations
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Safety regulations
Company fleet regulations Cargo securing manual ISM code IMDG code Safety working practice code National regulations
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Optimization of Resources
Equipment Limitation in emergency Equipment should have safe access Move equipment from unsafe area to safe areas Effective Use of Personnel Assistance aboard From Outside Equipment Fully Maintained and available Realistic Training De-Brief the Whole team after exercise
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Give support for the motivated passengers Recognise Stress in Others Fight/ Fight Reaction Performance is Reduced Reallocate Tasks
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Slow Clear Messages Keep Passengers Informed Pass on Correct Information Appropriate Language Used Train and Select Personnel to Communicate Communicate by Demonstration Prominence
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