End of Course Test
End of Course Test
I am writing to complain
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with you?
on price.
to a colleague of mine.
In Company Intermediate
Part B
Complete the sentences using the verbs in the box. Change the form of the verbs if
necessary.
give see
reach
look
miss
have
make
find
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I really must _______________ out the reason for this fall in turnover.
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If Id _______________ him on the phone before he caught the flight, wed have
got an answer by now.
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Part C (1822)
You have received this complaint by e-mail. Write a reply using the prompts in the
box.
Dear Sir/Madam
Im writing to ask about the laptops we recently bought from your website. We seem to
be having problems with saving documents. These are expensive items and we wouldnt
expect there to be problems with such a simple operation.
We are in urgent need of these machines so please could you repair or replace these
products immediately.
I look forward to hearing from you.
Rudolf Kinski
In Company Intermediate
thank you / your
surprised to hear / having problems with
try to ensure / highest quality / products
contact / customer helpline / freephone 0800 505
If / unable / sort out / will of course replace / laptops
Dear Mr Kinski,
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
______________________________________________________________
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Part D
Each line in the article below contains an error. Cross out the error and write the
correction on the line. See the example.
Example: The more important thing in communication is to hear what
most
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__________
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guru Peter Druker. But, for most of we, hearing what is being
__________
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said is quiet difficult enough! Part of the problem is that languages __________
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syllables a minute. The english too take their time at 150 to 200.
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Germans, on the other hand, can often managed a swift 250. But it __________
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is the French and Spanish what are the true Olympic champions,
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__________
__________
__________
In Company Intermediate
32
__________
Section 2: Reading
Part A (3340)
Sentences Ah are from a business letter. The sentences have been mixed up.
Number the letter in the correct order.
Im sorry that you were unable to attend our presentation in So Paulo last month.
Best wishes
Thank you for your letter of February 9 and for your interest in the new Xenon
digital communication system.
In the meantime, I enclose a copy of our latest catalogue and current price list.
However, I am delighted to tell you that we are planning another one in Brasilia
on April 30.
Dear Ms Ramalho
If you have any questions or would like further information concerning our
company and its products, please do not hesitate to contact me again.
Section 3: Listening
(Listening script 12.3)
Below are some notes taken by someone at a meeting. Complete the notes by
listening twice to extracts of the meeting.
In Company Intermediate
- three months ago we got (43) ______________________________
- what went wrong? Not the (44) ______________________________ but the website
itself.
Three things make a good website
1. fast (45) ______________________________
2. (46) ______________________________ use
3. excellent (47) ______________________________
Creating a first-class website was first priority and the second was winning (48)
____________________________________________________________
through advertising.
Since making the changes to the website weve gone from 10,000 trades a day to (49)
______________________________ trades.
The third priority is making a (50) ______________________________.
Tick
Marks
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In Company Intermediate