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304 LABDHI BAVISHI

310 VIJAY DAVRA


313 MOHIT DOSHI
325 SWAPNIL MISTRY
334 NISHI SANGHAVI
336 HIRVITA SHAH
341 YESHA SHAH
Promoter and Founder-Dr. Rana Kapoor and his top
management team.
YES BANK is a full service commercial bank that offers
corporate banking, investment banking and personal banking
services across India .
Its Indias 4
th
largest private sector bank( by balance sheet
dated March31,2012)
YES BANK has wide spread branch network of over 380
branches across 275 cities, with 650+ATMs and 2 national
operating centers in Mumbai and Goregaon .
INTRODUCTION
YES BANK is the only greenfield license
awarded by RBI in last 15 years
YES BANK has recently become the first
INDIAN BANK to become a signatory to the
UNITED NATIONS GLOBAL COMPACT
YES BANK has been ranked 3 in a Survey of
Indias best Listed Public and Private Banks
ABOUT YES BANK
To be recognized as the BEST QUALITY BANK OF
THE WORLD IN INDIA by 2015.
To evolve as the professionals bank of India.


To establish a high quality ,customer centric,
service driven, private Indian bank catering to the
FUTURE BANKING OF INDIA
VISION:
MISSION:
Corporate and institutional banking :
YES BANK deals in corporate
investment services
PRODUCTS
Commercial banking: YES BANK also
competes investment services.

Investment banking:
Corporate finance
Financial marketing
Branch banking:
Business banking
Retail banking
As a YES FIRST Banking client, you will have
access to a wide range of differentiated
wealth products, identified through a
rigorous process of research and evaluation
and specifically designed to meet your
investment needs
SERVICES OFFERED BY
YES BANK
Mutual Fund
Comprehensive Insurance Solutions (Life &
General Insurance)
Real Estate Funds/Venture Capital Funds
Bonds & Debentures
Depository
Advisory & Wealth Services


Yes bank was founded with the aim of providing the
world class customer service to the customer
using latest technology in the industry.

The bank consider technology as a strategic tool to
differentiate itself from other banks.
Corporate internet banking.
ATMs.
Mobile banking.
Phone banking.



10
TECHNOLOGY
MONEY MONITOR.
Mobile payments.
Two-factor authentication.
Highly advanced speech enabled IVR.

Why there is need for IT in Banking?

To handle huge volume of transaction with ease.
To introduce innovative new services
To bring cost effectiveness in handling payments
To complete operation with great speed
To provide better customer services by obtaining
multi services from one counter itself.
To make ease of inter-branch reconciliation.
To ensure data accuracy and reduce frauds.
INFORMATON
TECHNOLOGY
YES BANK entered into a strategic partnership with
Cordys,netherland, a leading supplier of software for
business process innovation to automate, manage and
improve its key business processes.


At YES BANK They enable you to grow your wealth at
every Stages of live by following 3steps.
1. Diagnosis (understanding you)
2. Prescription (portfolio recommendation)
3. Monitoring
WEALTH MANAGEMENT
Development banking at YES BANK is divided into
four different parts:
Agribusiness, rural, and social banking
Microfinance
Sustainable Investment Banking
Responsible banking

INDUSTRIAL
DEVELOPMENT
CUSTOMER RELATIONSHIPMANAGEMENT AT YESBANK- YCCRM

BIRTH OF CRM
MANAGING
HELPFUL

FACTS & OPINIONS
PROBLEMS FACED
BEFORE
IMPLEMENTATION
PLOBLEMS FACED
DURING
IMPLEMENTATION
CURRENT
PROBLEMS FACED
PROBLEMS
DATA LOSS
ANALYSIS
TRENDS
EXPERIENCE
BENIFITS
STRENGTH
High Quality, Customer Centric, Service Driven,
Private Indian Bank Catering To The Future
Industries Of India.
Building Learning And Development Solutions That
Continuously Enhance Employee Value, High
Performance Culture.
Strong technology, Well capitalized
Total Deposits Rs 1,61,694 million
Net Advances Rs 124,031 million

SWOT ANALYSIS
THREAT
Very high competition Private bank market
(ICICI Bank, HDFC bank), In public sector (BOB,
PNB)
Capital Market slow-down
Rising Rates


2010
YES Bank has joined hands with handset maker
Nokia to offer mobile payment services that will
enable consumers pay for goods and services using
their mobile devices
2009
YES BANK was awarded the Most Innovative Bank
in India at the New Economy First Annual Banking
and Finance Awards
2008
YES BANK received the Best Corporate Social
Responsibility Practice award at the Social &
Corporate Governance Awards
ACHIEVEMENTS AND
AWARDS
THANKYOU

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