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Management Information System of PTCL by MBA (USMAN RAZA)
Management Information System of PTCL by MBA (USMAN RAZA)
Abstract
Every system has its own advantage of using but B&CC controlled the major
network of PTCL. Although PTCL is using these kinds of systems but most of
employees of PTCL does not know about the Management Information
System. So there is need to realize the importance of management
information system in employees.
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Table of Contents
1 Introduction of Company
3-4
2 Purpose of Project 5
3 Information System 6-
13
4 Conclusion 13
5 Recommendation 14
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7 References 19
Introduction
Background
1947-1962 is the era of development of Posts and Telegraph department and
in this era PTCL becomes the major player of telecommunication sector in
Pakistan, which is run by the Government, and in 1991 Government
announced to privatize the PTCL. In 1995 PTCL recognized as the backbone
of Telecom industry in the Pakistan.
With the advancement of technology PTCL launched its mobile data services
by name of UFONE. In the middle of 2005 company decided to sell its 26%
share to the private agency. By this privatization certain changes involved in
PTCL, which are as, follow
Use of different operational and customer care softwares like ERP, SAP,
B&CC
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Change in Logo of PTCL
Broadband
IPTV Services
Vfone
Satellite Communication
Alcatel
Siemens
NEC
Erricsson
Hawaii
J.S Telecom
ZTE
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With these technologies PTCL running its e network and providing different
communication facilities to its customers.
Vision of PTCL is “To be the leading Information and Communication Technology Service
Provider in the region by achieving customer satisfaction and maximizing shareholders value”
Purpose
Communication is very important for human because it is the process of
sharing knowledge, ideas, thoughts and experience. For this purpose
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Telecommunication plays a vital role not only in communication but also in
economic development. Due to emergence of Information technology there
is rapid change in telecommunication sector.
In today’s world managers can’t ignore the role of IT in business because all
the worldwide organization connected with its stakeholders via IT
infrastructure and every business today wants to elaborate itself with new
face of IT technology.
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Information Systems
In organization different kind of levels are involved in management, there are
different information systems at different level of organization. One
information system cannot provide all the information that’s why all
departments coordinated with each other and jointly made a management
information system for whole organization.
. PTCL is divided into two stages (1) strategic, management, knowledge and
operational level (2) functional areas such as sales and marketing,
manufacturing finance, accounting and human resource
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Old Telegraph System
Old Telegraph system has been terminated by the PTCL now because of
various recommendations. PTCL is improving and modernizing the system to
meet the requirements of the 21st century because in delivering Telegrams
by post it takes three to four days.
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When a problem of a customer is not solved then a message is sent on
the mobile of senior management by system.
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Franchise and Payphone Management
Costumer Information
Product Information
Sales Management
Order Entry
Order Management
Resource Management
Every employee in PTCL has an access to this software but options are
limited according to the authority of each employee. For example if an
operational level login his username and password then the options
regarding his job appear on screen and if top manager login his username
and password then the options for his purpose appear on the screen. The
decision to grant installment in the bill to customer is made by lower level
supervisors according to predefined criteria.
Costumer Name
Customer Address
CNIC
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Payment Code
Payment Name
Payment Mode
Payment Type
Product Information
Product information involves the details about the product, which has been
used by the customer. For example it tells either a customer has used a
PTSN or any other differentiated product. It has tabs of Product code, Product
type, Product Status and Bill Status.
Sales Management
Sales management function of B&CC tells about the daily sales transactions
and track elementary activities and transactions of the organization. It
includes sales dialogs, customer experience about the sales and sales
information about walk-in queries and existing customers.
Handling (Processing)
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Resource Management
Resource Manager involves the computerize tracking of receipts, cash,
deposits, payroll and store information for their materials like cables,
Advantages of B&CC
B&CC used for all three levels of Management which made it a sole
information system of the Organization
Immediately can track the data about the customer, which made billing
and other process quiet easy.
Difficulty for Top Managers to take decision via this system because it
is not easy as compare to ESS or DSS.
Word Processor
Desktop Publishing
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money .If PTCL implement fully OAS in their organization then they can improve
their performance.
Conclusion
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need of improvement like at operational level PTCL is using partially OAS
(Office automation system); the use word processing is in a limit, because
PTCL ground level labors are not educated as well as supervisor level
employees. At managers level they have a system that track all the
transaction of the system like fault every supervisor have an account and
they have records so they use this record to remove faults and complains. At
strategic level Managers should use ESS (Executive Support System) so that
they can plan easily and take decisions.
Recommendations
Systems like ESS and DSS should be used at strategic level so that Top
manager can easily plan and take decisions.
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The whole network of PTCL should not depend upon B&CC; there
should be an alternative to this information system at different levels
of Organization according to their strengths.
YAHOO
Yahoo.com continues to be the most popular web mail service, As per
comScore's latest figures in July, Yahoo added almost 20 million users last
year, growing its share of the market by 22 percent from 87.2 million users
to 106.2 million users in June. Yahoo modern business is rushing towards e-
commerce. If the transition is done properly, it provides better management,
new services, lower transaction costs, and better customer relations.
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Functions of Yahoo
Yahoo performs the following functions regarding E-commerce and other
related activities.
Internet Banking
Yahoo Mail
User Friendliness
Yahoo is not as complicated, and the layout is easier and more open which
facilitates navigation not only through mail but through the other options and
services yahoo offers. (Source: Yahoo answers [User’s views])
Yahoo is very user friendly for both new and existing users. Yahoo is much
better than other website in terms of processing speed, understanding, and
once a user get used to with Yahoo then he will not go anywhere else.
MSN
MSN, formerly The Microsoft Network, is a collection of Internet sites
and services provided by Microsoft. It is one of the most popular
website for any internet user and it performed number of services and
function which made it much convenient for user. It gives ultimate
solutions for communication and businesses.
Functions of MSN
MSN performed the following functions which made it much better than other
websites.
Online Shopping
Internet Banking
Hotmail
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Provide Health and Fitness Information
User Friendliness
Like Yahoo, MSN is also very user friendly and all users can easily be familiar
with this website and it provides easy environment MSN several useful
comparison features to assist users that are searching for products within
either portal or site. It also provide the different marketing tool and tolls for
making your own E-Commerce website for business purposes and It also
provide business to consumer e-commerce.
Conclusion
Both MSN and yahoo are good and user friendly for a new user. When we talk
about old users, people have gotten used to the one they use. Those who
had been using yahoo find it easier and better while those who used MSN
consider it much better than yahoo. As an organization, yahoo had enjoyed
better conditions than hotmail but the difference is not very big that may
allow us to conclude that yahoo is better. So I would say that neither is
better than the other for a new user but for me Yahoo is still better than
MSN.
Recommendation
There are some recommendations for both websites.
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Yahoo should maintained better security systems because Yahoo ID
can easily hacked by Hackers.
Yahoo and MSN should provide chatting history as the face book does.
Msn should provide chat rooms to free users as well like yahoo does.
They should provide such a mail service that mails which contain
viruses should be automatically defused.
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References
For successful completion of this project we have utilize different available
resources, from which we have obtain the required data. These resources lie
in both digital and analog form. Most of the information is obtain from
Internet, while a visit to company is also made to get further information. We
are thankful to company management who have welcomed and cooperated
with us. Resources, which we utilize, are as follow:
Resources
Wikipedia.com
Blogged.com
Yahoo.com
MSN.com
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23 There are the things that are known and things that are unknown, and in between,
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