Professional Documents
Culture Documents
Participate in Workplace Communications
Participate in Workplace Communications
Communications
RTC 2801A
All rights reserved. No part of this publication may be reproduced or transmitted, in any form or by any means, electrical, mechanical,
photocopying, recording or otherwise, or stored in any retrieval system of any nature other than pursuant to the terms of the Copyright
Act 1968 (Cwth) or with the written permission of the Minister for Employment, Training and Further Education, Government of South
Australia.
Licences to distribute, or use (in whole or in part) contents of the publication may be available.
Shearing Woolhandling & Woolclassing Unit, Roseworthy Campus ESP Production House
Project Manager: Bob Reid Project Manager: Bev Puckridge
Desktop Publisher: Melissa Stapleton
Illustrators: Carol Roennfeldt
Cover Design: Carol Roennfeldt
Print Management: Heather Wilkinson
TAFE SA acknowledges the valuable contribution that the project team made to the development of this publication, and the
contribution of others who provided input and reviewed drafts.
Guide
This publication has been developed in line with the National Training Package/curriculum for use within the learning programs of TAFE
SA and is based on a philosophy of flexibly delivered, competency based education and training.
Acknowledgements
Produced by TAFE SA Shearing, Woolhandling and Woolclassing Unit
Cataloguing-in-Publication Entry
Rev. ed.
44 p. : ill. ; 30 cm.
ISBN 9781865069401
ISBN 186506940X
04.138.6039-E4
Contents
Competency standard 1
About this learning guide 1
What you will learn 1
What is communication? 5
Barriers to effective communication 6
Perception 6
Self-esteem 7
Values 7
Attitudes 7
Environment 7
A model of communication 8
Body language 9
Facial expression 9
Posture 10
Gestures 10
Need for communication 10
Handling conflict 11
Verbal communication 12
Self-testing questions and activities: communication 15
Written communication 17
Workplace signage 17
Workplace forms 17
Shearing shed data 17
Tally book 18
Woolbook 18
Competency standard
This competency standard covers the process of effectively
participating in workplace communications. It requires
the ability to follow simple spoken messages, perform
routine workplace duties, follow simple written notices,
obtain and provide information in response to workplace
requirements, complete relevant work related documents
and participate in workplace meetings and discussions.
Participating in Workplace Communications requires
an understanding and knowledge of communications
procedures, different modes of communication and basic
mathematical processes and systems and technology
relevant to the enterprise and the individual’s work
responsibilities.