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Practice Name or Logo

Imexco International, Noida


Complaint Form
Customer Name: ________________________________________________________
Supplier Name: _________________________________________________________
Details of receipt of complaint
Date of complaint: _______________________________

Time: __________________

Reply given: _________________________________________________________


Complain ref. (order no. + Serial no.):______________________________________
Method by which complaint made:

Phone

in person

Letter

Email

Details of complaint
Description of event/complaint
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Was an Incident form completed? Yes

No Date: ____________

Time: ___________

Practice Manager notified:

Date: ____________

Time: ___________

Complaint acknowledgement letter sent:

Date: ____________

Time: ___________

Outcome
What action was taken?
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________
Was placed in agenda for the next Practice meeting:

Yes

No

Was this matter satisfactorily resolved?

Yes

No

Was letter of outcome sent to person making complaint?

Yes

No

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