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    Avatar Empathy Map-Powerpoint-02

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    Edgar Delgado
    The document is a template for creating a customer empathy map. The empathy map prompts the user to consider what a particular customer thinks and feels, hears from others, sees in their environment, says and does, as well as what pains and frustrates them and what gains and measures of success are important to them. The goal of the empathy map is to gain insight into a customer's perspective.

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    Avatar Empathy Map-Powerpoint-02

    Uploaded by

    Edgar Delgado
    145 views1 page
    The document is a template for creating a customer empathy map. The empathy map prompts the user to consider what a particular customer thinks and feels, hears from others, sees in their environment, says and does, as well as what pains and frustrates them and what gains and measures of success are important to them. The goal of the empathy map is to gain insight into a customer's perspective.

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    Empathy

    Original Title

    Avatar+Empathy+Map-Powerpoint-02

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    The document is a template for creating a customer empathy map. The empathy map prompts the user to consider what a particular customer thinks and feels, hears from others, sees in their environment, says and does, as well as what pains and frustrates them and what gains and measures of success are important to them. The goal of the empathy map is to gain insight into a customer's perspective.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    145 views1 page

    Avatar Empathy Map-Powerpoint-02

    Uploaded by

    Edgar Delgado
    The document is a template for creating a customer empathy map. The empathy map prompts the user to consider what a particular customer thinks and feels, hears from others, sees in their environment, says and does, as well as what pains and frustrates them and what gains and measures of success are important to them. The goal of the empathy map is to gain insight into a customer's perspective.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as ppt, pdf, or txt
    of 1

    Customer Empathy Map

    His/Her Name:___________________________
    Click here. Erase this text and write your ideas here.

    What does he/she

    Click here. Erase this text and


    write your ideas here.

    Click here. Erase this text and


    write your ideas here.

    THINK and FEEL?

    What really counts / Mayor preoccupations /


    Worries and aspirations.

    What does he/she

    HEAR?

    From friends?
    From influencers?
    From their boss?

    What does he/she

    SEE?

    Environment?
    Friends?
    What the market has to offer?

    What does he/she

    SAY and DO?

    Attitude in public / Appearance / Behaviour toward others.

    Click here. Erase this text and write your ideas here.

    Pains

    Fears, Frustrations, Obstacles


    Click here. Erase this text and write your ideas here.

    Gains

    Wants/needs, Measures of success


    Click here. Erase this text and write your ideas here.

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