Restaurant Reservation
Restaurant Reservation
TELEPHONE COMMUNICATION
Learning Objectives: After reading this information sheet, the student/ trainee should be able
to;
1. Place and receive telephone calls
2. Process restaurant reservation
3. Confirm details for special instruction/request
4. Develop telephone etiquette
Introduction
Talking with a customer on the phone can often be a difficult task.
Without seeing an individuals face, messages can become muddled and
meanings misinterpreted. To improve your telephone communication skills,
be sure to master the following tips:
While you should use the customers name, dont abuse it.
Include it naturally throughout the conversation. Also, dont be afraid to ask
them for the proper pronunciation. Most customers will appreciate this
gesture. Get the spelling correct, too.
Callers will value the personal touch you provide with a name.
Table of 10
Name
Highchair
Number of guests
Date
Time
Wheel chair
Birthday cake
Special requirements
Anniversary cake
Contact number
Personalized menu
Private room
EMERALD CAF,
Just one moment, please (name), while I see what we have available.
Receptionist: I have a table for four available on the 24th at 7:00, Could I
have your name, please?
Guest: My last name is John. Thank you for the reservation.
Receptionist: May I have a phone number where we can reach you Mr.
John?
Guest: You can contact me at 046-7797982
Receptionist: Should you have any other request Sir?
Receptionist: May I please repeat the table reservation details, A table for
(4) ( on Sunday, 24 of October) at (7.00 p.m.) a window table and away from
the kitchen, in the name of (Mr. JOHN). And your (telephone number) is (0467797982). Is that details correct?
Guest: Yes, thats right.
Receptionist: Should you have any other request, please let us know.
Thank you very much for making the reservation Mr. John and we look
forward to seeing you then. Have a great day ahead.