Questionnaire Review of Big Bazaar
Questionnaire Review of Big Bazaar
Course Instructor : _Mr. Munish Sir________ Course Tutor (if applicable) : ____________
Declaration:
I declare that this assignment is my individual work. I have not copied from any other student’s
work or from any other source except where due acknowledgment is made explicitly in the text,
nor has any part been written for me by another person.
Evaluator’s comments:
_____________________________________________________________________
On
MGT=633
Roll No.-RV8901AO4
Ans:- Yes – 14
No – 1
In this question fourteen respondents says yes and one say no about this question.
I ask this question from 15 peoples and mostly of them are aware with this. And most of them go
to Big Bazaar for shopping and enjoy the Big Bazaar services. From fifteen peoples only one
said no he did not visit Big Bazaar. Now we can say as per this survey mostly people aware with
Big Bazaar.
Once in a week - 2
Once in a month – 11
Twice in a month – 0
This is the respondent’s answers about this question.
73%
As per the pie chart mostly people says they visit Big Bazaar once in a month for shopping. I
gave some other option also but they choose once in a month. It means mostly people visit Big
Bazaar once in a month.
Hoardings----2
News paper-- 4
TV ------ 3
Brochures-----3
Any other-----3
27%
20%
20%
In this pie chart we shows the how many people influence for purchasing form Big Bazaar with
the help of which media source. The percentage is given in the pie chart. But we can say all
media sources can help to increase the sales of Big Bazaar.
Good ------ 7
Satisfied ----- 5
Average ------ 3
In this pie chart we show the customer perception about customer assistance in Big Bazaar. With
the help of this we are able to know what customer actual think about this customer assistance in
Big Bazaar. Some customers said good, some said average and some are satisfied. But mostly
customer said good about this. The percentage given in the pie chart.
Better ----5
Best -------7
Average----3
In this pie chart we shows the what customer actual think about order taking process in Big
Bazaar. 33% customers says better,47% customers says best and 20% customers says average.
Approximately customers are satisfied with the order taking process used by Big Bazaar.
No ------ 1
In this pie chart we show how many customers are satisfied with the billing system. Mostly
customers are satisfied with billing system of Big Bazaar. The percentage is given in the pie
chart.
Q7:- What is your satisfaction level rate about “Services” provided by Big Bazaar?
Satisfied ----------------13
Neutral ----------------- 2
In this pie chart we show the satisfaction level of customers with the service provided by Big
Bazaar. Mostly customers are satisfied with this service. The percentage is given in the pie chart.
Q8:- Do you satisfied with the information about products which is provided by employees
of Big Bazaar to its customer?
Satisfied ----------------12
Neutral ------------------1
This pie chart is show almost all customers are satisfied with the information about products
which is provided by Big Bazaar employees. This is somehow very useful to the customers. The
percentage is given in the pie chart.
Q9:-Do you think that the service of discount offered by Big Bazaar attracts you for
impulse buying?
Yes ----- 13
No ------- 2
In this pie chart we show how many customers are attract for purchasing when Big Bazaar
offered discount. The percentage is given in the pie chart. 87% says yes and 13% say no.
Q10:-Do you feel the goods offered on Big Bazaar are costlier as compare to other shopping
malls?
Yes -------- 9
No --------- 6
This pie chart shows how many customers are think the good available in Big Bazaar are costlier
as compare to the other shopping malls. The percentage is given in the pie chart. All these things
we can say after the survey on fifteen people. But many people say yes the good are costlier as
compare to the other shopping malls in Big Bazaar.
Q11:-Rank the following features/aspects that encourage your purchase in Big Bazaar?
Ans:-
Quality Goods 1
Price 2
Location 5
Facilities 3
Good Brand 4
Ambience 6
Convenient 8
Rank
8
7
6
5
4 Rank
3
2
1
0
s s s s s s s r
ood ood ood ood ood ood ood O ffe
G G G G G G G t
alty alty alty alty alty alty alty nen
i
Qu Qu Qu Qu Qu Qu Qu nv
Co
In this pie chart we show the factors which encourage the customer buying from Big Bazaar. I
give the ranking to these factors. Ranking is shows in the chart.
Q12:-What is your overall satisfaction level rate about services provided by Big Bazaar?
Satisfied -------------- 9
Neutral --------------- 4
Dissatisfied----------- 0
In this pie chart we show about customer satisfaction level with the services provided by the Big
Bazaar. We done survey on fifteen people and we got this result. The percentage is given in the
pie chart.
Coupons--------------1
Free Gifts-------------5
In this pie chart we show which promotional services customers expect from Big Bazaar. After
the survey I able to know customers mostly want discount offers. And many other things they
want from Big Bazaar which is mentioned in the pie chart.