Resort Reservation System
Resort Reservation System
Prepared by:
Poebe
Mylene Ma.
Angeline Repollo
Kimberly
EXECUTIVE SUMMARY
A resort is a place used for reservation or recreation, attracting visitors for holidays or vacations. Puerto Paraiso Resort is located in Brgy. Bugayong, Binalonan,Pangasinan. The Resort offers resort reservation. The existing system of Puerto Paraiso Resort is manual. To improve the existing reservation system we make a project that we call "Online Resort Reservation System". Online Resort Reservation System focuses on improving the existing reservation system of Puerto Paraiso and making it online so that the resort can advertise through the use of world wide web and at the same time it may also help customers for making their reservation easier. The Online Resort Reservation System is reliable, fast and complete that provide reservation through online.
CHAPTER 1
INTRODUCTION
A.
A resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. These are place, towns or sometimes commercial establishment operated by a single company. It is a living spa in the old fashioned sense of the world and a beautiful destination that caters to your needs and desires, in a peacefully placed environment. One cant help wonder about the history and heritage behind a resort on a visit. Many resorts have been restored and refurbished to portray rural life, which is temporarily interrupted by modern services that blend very well together.
B. COMPANY PROFILE
Puerto Paraiso Resort was established year 2005, owned by Engr. Alberto Espiritu. It is located in Barangay Bugayong, town of Binalonan, Pangasinan. Its just a hours drive from Manila. Its proximity to Baguio City makes it an ideal place to stay as you can get a glimpse of the countrys summer capital in just a two hours drive from the resort. And if you want to reflect deeply with Mother Mary, you can visit the shrine of Our Lady of Manaoag, which is just 20 minutes leisurely drive amidst green country side sceneries and smooth concrete roads. They offer resort reservation for all occasions such as weddings, birthdays, seminars, anniversaries and baptismal.
C. BUSINESS DESCRIPTION
The Puerto Paraiso resort is a place used for relaxation or recreation, attracting visitors for holidays or vacations. They offer resort reservation for all occasions such as weddings, birthdays, baptismal, anniversaries, seminars, debut and graduations.
D. ORGANIZATIONAL STRUCTURE
Manager
Receptionist
Cashier
Staff
Staff
Staff
Staff
Staff
Staff
E. SYSTEM INFRASTRUCTURE
The existing system of Puerto Paraiso Resort is manual; they dont use any machine or computer for the recording of their transactions. They store the data gathered from their guest in a simple notebook.
ISHIKAWA DIAGRAM
Materials
they dont have formal list book for guest reservation
Manpower
Method
a. Booking or Registration
Filling up the ledger book for registration and reservation.
b. Viewing
View the availability of their rooms or any existing reservation.
c. Adding
Adding other services offered the guest desired to add.
d. Changing
If the guest adjust or change the date or any services they selected.
e. Cancelling
If the guest had change their mind and canceled their reservation or any services they had selected.
the receptionist will show the list of their services and the
availability of their resort. After the guest had selected, the receptionist will check if that services and date is available. And if that date and services is available, the receptionist will then show to the guest the reservation fee details. And the guest will pay for the required reservation fee and issued them a receipt with balance details. And the receptionist will add it to their list of reservation.
B. BUSINESS RULES
Reservation
In
refund if cancellation is made one week before the date reserved or either depends on date the guest made the
reservation.
Number 2
Maintenance
Description Telephone Bill TOTAL Monthly Php 1,500.00 Yearly Php 18,000.00 Php 18,000.00
Marketing Expenses
Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) Quantity Unit price 1 10 6 1 2 Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00
TOTAL
Php 18,930.00
Down payment / full payment for reservation Guest selected reservation details Guest Inquiry
Guest
List of services offered Reservation Fee details O.R(w/ balance) O.R(fully paid)
Receptioni sts
Guest
Guest Inquiry
2
Guest selected reservation details Check Resort Reservation
3
Down payment for reservation Update Reservation Record
D3
4
Updated guest payments details
Generate Reservation
In-charge
Explosion Process 1
1.1
Guest Inquiry Show resorts Services offered List of services offered
Explosion Process 2
Existing guest reservation details
2.1
Check selected reservation and resort availability
Explosion Process 3
3.1
Compute payments for reservation fee and update reservation record
3.2
Add guests reservation details New guests reservation details
Explosion Process 4
Updated guests selected reservation details
4.1
Generate Reservation fee details
Guest
Reservation Fee details (balance) List of new guest reservation details
In-charge
3.2
Receipt Generate receipt
Guest
In-charge
Online Resort Reservation System provides the company a full reservation management. Online guest could view images of the resort, the services they offered, the packages rates and their units rate. The online guest could also view the existing reservation of the resort. For reservation, the online guest will first select the service they want, and then enter their arrival date and departure date, and the system will show all the services that are available for their dates. They could also add, remove or change the services they had selected. And as they select, add or change services, the payment details are stated automatically. After selecting, online guest will fill up a form for registration. For the returning guest, they will just log-in and the system will add it to their account. And then online guest will submit that form for confirmation and the system will show the summary of billings and confirmations. And the resort will contact the newly guest within 24hours through phone or email for the confirmation of their reservation.
Context Diagram
Updated registration form Added Services Details Guest selected reservation details Guest Search
Online Guest
Resorts details Reservation availability details Reservation summary Registration form Confirmation summary
Online Guest
Resort details
2
Guest added services
3
Updated Registration Form Log-In
D3
4
Registration Form Confirmation Summary Reservation Summary Details
Generate Reservatio n
Explosion Process 1
Services details
1.1
Guest Search View Resorts Features Viewed resorts features
Online Guest
Explosion Process 2
Resort availability details
2.1
Guest selected Reservation
Check Resort Availability
Selected services details
Online Guest
2.2
Guest added services Validate Resort Reservation
Added services details
Online Guest
Explosion Process 3
Guest reservation details
3.1
Updated registration form Add New Reservation
New guest details
3.1
Log-in Update New Reservation
Return guest details
Explosion Process 4
4.1
Guest selected services Generate Reservation Summary
Reservation summary details
Online Guest
4.2
Added services details
Generate Registration Form
Registration form
Online Guest
4.3
Updated guest reservation Generate Confirmation Summary
Confirmation summary
Online Guest
DATA DICTIONARY
About Us - all information about the resort. Amenities - features of the resort, that guest can avail. Confirmation = the selected reservation of the guest is already validated and Contact Us - Mobile and telephone numbers where you can contact for more information about the resort Great Features - features of the resort. Home - Main page of the resort reservation online system Location - its state here where you can locate the resort. Log-in - this is for the returning guest. Package - resorts package deal Reservation summary - summary of the selected reservation of the guest. confirmed. Resort - a place used for relaxation or recreation, attracting visitors for holidays or vacations. Room & Rates - List of Rooms and their rates and inclusions.
APPLICATION DESIGN
Interface Design(User)
Resorts cottages
Interface Design(Server)
HARDWARE DESIGN
Name Processor Motherboard Memory Hard Drive Monitor Keyboard Mouse AVR DVD/CD ROM 2.93 GHZ Intel BLKHD55PJ 2GB DDR PC 1333 memory 500 GB 7200RPM SATA HDD 16 LCD Monitor PS/2 PS/2 500watts 20V Specification
Printer
SOFTWARE DESIGN
Name
Specification
Operating System
Microsoft Windows7
Framework
Database
MANPOWER REQUIREMENTS
User should be at least 2 year college level and must be a computer literate.
RECOVERY PLAN
The Windows Backup (Microsoft Backup) utility helps to create a copy of the information on the hard disk. In the event that the original data on the hard disk is accidentally erased or overwritten, or becomes inaccessible because of a hard disk malfunction, the resort can use the copy to restore the lost or damaged data. The Windows Backup utility helps protect data from accidental loss. For example, the resort can use Windows Backup to create a duplicate copy of the data on the hard disk and then archive the data on another storage device. The backup storage medium can be a logical drive such as hard drive, or a separate storage device such as a removable disk, or an entire library of disks or tapes organized into a media pool. Using Windows Backup (Microsoft Backup), resort can: Archive selected files and folders on the hard disk. Restore the archived files and folders to the hard disk or any other disk that can access. Make a copy of the computer's system, which includes the system files, the registry, and other system components. Make a copy of the computer's system partition, boot partition, and the files needed to start up the system in case of computer or network failure.
Maintenance
Description Electric Bill Internet w/ Landline TOTAL Monthly Php 900.00 Php 3,800.00 Yearly Php 10,800.00 Php 45,600.00 Php 56,400.00
Marketing Expenses
Description Ledger Receipt(booklet) Ballpen Log Book Bond Paper TOTAL Quantity 1 10 6 1 1 Unit price Php 28.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 28.00 Php1150.00 Php 60.00 Php 225.00 Php 150.00 Yearly Php 168.00 Php 13,800.00 Php720.00 Php 450.00 Php 900.00 Php 16,038.00
DEVELOPMENT COST
Description Computer Set
Intel BLKHD55PJ Motherboard (Integrated Audi, Video LAN)
Maintenance
Description Telephone Bill TOTAL Monthly Php 1,500.00 Yearly Php 18,000.00 Php 18,000.00
Marketing Expenses
Quantity 1 10 6 1 2 Unit price Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00 Php 18,930.00
Development Cost
Cost Php 26,500.00
DC = Php 76,500.00
Personnel
Number 1 Salary / Month Php 6,000.00 each Salary/Yearly Php 72,000.00 Php 72,000.00
Maintenance
Description Electric Bill Internet w/ Landline TOTAL Monthly Php 900.00 Php 3,800.00 Yearly Php 10,800.00 Php 45,600.00 Php 56,400.00
Marketing Expenses
Description Ledger Receipt(booklet) Ballpen Log Book Bond Paper TOTAL Quantity Unit price 1 10 6 1 1 Php 28.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 28.00 Php1150.00 Php 60.00 Php 225.00 Php 150.00 Yearly Php 168.00 Php 13,800.00 Php720.00 Php 450.00 Php 900.00 Php 16,038.00
Feasibility Study Operational Feasibility Performance The Online Resort Reservation System can provide adequate services to the company and to their staff that supports and satisfy them for all the information they need may from their resort and guests. It is a reservation system that simplifies the booking process wherein anyone can check room availability at any time of the day and night. With this system, it is easy to maintain a one relationship with resort guest. Each time a guest will make a reservation, the room status is updated and the customer details are added to resort database.
Economy The company must provide a certain amount for the development and implementation of the system, but in due time the initial investment can be acquired.
Control The Online Resort Reservation System has the ability to control the companys rental business and it helps minimize staffs errors.
Efficiency The Online Resort Reservation System automatically calculates rent, security deposits, charges, fees, due dates or any other features provided. Complete payment history is maintained for each reservation, including credit card payment information. Complete mailing address management is integrated into the online resort reservation process. Guest information is stored indefinitely, including e-mail addresses that may be used to e-mail confirmations. Names and addresses may be reused automatically each year for return guests. Labels can be printed or exported for direct mailings and brochures.
Services The Online Resort Reservation System is a full booking system wherein the guest(s) can book online and he/she can check the room availability in real time. The system will prompt the guest an instant availability check of a certain room type in a certain date, they could know whether the room is available or not. In addition, the guest can also pay online via Credit Card VISA/MasterCard, bank deposit (for locals who doesn't have Credit Card) as an additional mode of payment. When confirmed booked and paid, the system will send an instant booking and payment confirmation to the guest as well as to the resort/hotel owner for verification purposes. With regards to management of the system, guest can update (add, edit, delete) rooms types, room images, room rates, policy updates, down-payment management. In general, what you can see on the online reservation system can be managed by yourself without contacting us to update everything
TECHNICAL FEASIBILITY
The Online Reservation Resort System is reliable, fast and complete that provides your reservation for the rooms through online. The developers of this system are expert because they studied in this field for years. The Online Reservation Resort System is easy to implement throughout the company and is user friendly system.
ECONOMIC FEASIBILITY
Development Cost
Description Computer Set Professional Fee Cost Php 26,500.00 Php 40,000.00
Training Cost
TOTAL
Php 10,000.00
Php76,500.00
Number 2
Maintenance
Description Monthly Yearly
Telephone Bill
Php 1,500.00
Php 18,000.00
TOTAL
Php 18,000.00
Marketing Expenses
Description Notebook Receipt(booklet) Ballpen Log Book Fliers(bundle) TOTAL Quantity 1 10 6 1 2 Unit price Php 30.00 Php 115.00 Php10.00 Php 225.00 Php 150.00 Total Price Php 30.00 Php1150.00 Php 60.00 Php 225.00 Php300.00 Yearly Php 360.00 Php 13,800.00 Php720.00 Php 450.00 Php 3,600.00 Php 18,930.00
Development Cost
Description Cost
Computer Set
Professional Fee Training Cost TOTAL
Php 26,500.00
Php 40,000.00 Php 10,000.00 Php76,500.00
Comparative Table
2
3 4 5
Php 22,092.00
Php 22,092.00 Php 22,092.00 Php 22,092.00
1.088
1.135 1.183 1.234
Php 20,305.15
Php 19,464.32 Php 18,674.56 Php17,902.76
Php 41,486.36
Php 60,950.68 Php 79,625.24 Php 97,528.00
/
/ / /
Payback Period
PbP
=
DC CPV of the last * mark PV / Php 76,500.00 Php 21,181.21 Php 20,305.15
3.724
+ Number of *
+1
Net Present Value (NPV) N PV = CPV of the last / (5th yr) DC = Php 97,528.00 Php 76,500.00 = Php 21,028.00
Return of Investment (ROI) ROI = NPV * 100% DC = Php 21,028.00 Php 76,500.00 = 27.48%
* 100%
Schedule Feasibility
The Online Reservation System can be made within four months and
needs another One month for testing.
Pert
Findings The Online Resort Reservation System provides features of both online reservation and advertisement through the use of the world wide web with good advertisement of the resort.
Recommendation The Online Resort Reservation System is recommended to help the resort in improving their existing reservation system and its reputation to the customer. And at the same time it helps in advertising their resort.