1 Concept
1 Concept
1 Concept
customer orientation
understanding customers and their needs and wants today and tomorrow is the core of this thing called marketing to do this we must understand the marketplace in which they operate the marketing environment
market segmentation
do you offer the same product or service to everybody? do we all want one style of GAP sweatshirt
we target with different marketing mixes segments with similar needsthe product or service is therefore positioned to meet the target segments needs,desires and wants
doing it better but 1. may be unable to discover what is wanted 2. cannot serve all segments 3. concept should be owned by all staff 4. may not be able to adapt under mass production