B737 QRH New Format Handout
B737 QRH New Format Handout
2 3 4
5 8 9 13 14
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Next Page
Section I - Overview
1. Introduction
Boeing has recently introduced the latest version of the Quick Reference Handbook (QRH). This version is the latest in a series of revisions to the QRH format and is the result of extensive research and feedback from our customers. The goals of these revisions are to: improve crew performance reduce opportunities for crew error improve crew coordination reduce crew workload and stress. The QRH meets these goals by: improving indexes to make checklists easier to locate providing information to help crews verify they have located the correct checklist making different types of information visually distinct making decision choices easier to identify and navigate making it easier for crews to keep place in the checklist improving navigation within checklists and the QRH identifying consequences of inoperative items caused by a non-normal situation identifying changes to normal checklists caused by a non-normal situation identifying potential consequences of critical steps before action is taken confirming critical action steps. For those who have used the previous Boeing QRH, most of the technical information in the non-normal checklists has not changed. For most non-normal checklists, you will perform the same steps as in the previous QRH. The goal of this revision is to present those steps and any supporting information in a clear, easy-to-read format. Technical changes to the QRH are identified by a revision bar in the margin.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
Next Page
Section I - Overview
Warning! Warning - Double lines (red, if the checklist is printed in color) above and below any Warning in a checklist.
Caution! Caution - A single line (amber, if checklist is printed in color) above and below any Caution statements in a checklist.
End of checklist - Indicates all necessary checklist steps have been completed. Key formatting features in the QRH Shading highlights different types of information. Bold - font highlights key words. Task Header - Identifies where a section of related steps begins and ends. 1 Numbers identify first-level checklist steps.
Continued - Indicates that the current checklist has more steps on the next page. Appears at the bottom of the page.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
Next Page
Section I - Overview
How to use this document The following pages illustrate and describe the checklist features that support the steps in the Non-Normal Checklist Process shown in Figure 1. The illustrations of QRH features also include discussions of how you will use these features when running a non-normal checklist on the flight deck. Electronic version of this document: If you are viewing this document electronically, you can click on the text of steps C through G in the process diagram and be linked directly to the description of the QRH features that support that step. Some of the steps in this process have more than one page of illustrations and descriptions. Paper version of this document: If you are using a paper copy of this document, note the letter and title associated with the step in the process diagram (Figure 1). For steps C through G , turn to the page(s) that match the letter and title of the desired step to see the description of the QRH features that support it. Some of the steps in this process have more than one page of illustrations and descriptions.
A
Fly the airplane; assess the situation
B
Do memory items
C
Get the checklist
D
Verify the checklist
E
Do the checklist
F
Complete the checklist
G
Do the deferred items
Previous Page
Next Page
The QAI is one of the methods the PM can use to find a checklist called for by the PF. The QAI lists the titles of all checklists that have memory items and checklists that the crew needs to complete in a timely manner. Checklists are listed alphabetically. Some QAI titles are shown in a larger font size to make them easier to read under conditions where you may be wearing an oxygen mask or smoke goggles or under conditions of reduced visibility. QAI checklists are also listed in all applicable indexes (Lights, Unannunciated, Alphabetical) and system section Tables of Contents.
Lights tab
Unannunciated Alphabetical
Unannunciated tab
Alphabetical tab
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
Lights index provides an alphabetical listing of all lights, alerts or other indications. This allows you to match the checklist directly to the light.
Unannunciated Checklists index lists all checklists not annunciated by a light, alert or other indication. Checklists are listed alphabetically. QAI checklists are highlighted in bold.
Alphabetical index combines the QAI, Lights, and Unannunciated indexes to list all checklists in the QRH in alphabetical order. This may be helpful to you when you are uncertain whether a checklist is Quick Action, has an associated Light or is Unannunciated, or when you know the checklist title you need.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
QAI checklists. Checklists within a section that also appear on the Quick Action Index (QAI) are listed first in the section TOC. QAI checklists are listed alphabetically and appear in bold. Listing QAI checklists at the top of the TOC makes these time-critical items easier to locate when needed. It also makes them easier to identify for study purposes.
Dashed line. The end of the QAI checklists is indicated by a dashed line. All items above the dashed line are QAI checklists. Below the dashed line is a complete alphabetical listing of all checklists in the section. This includes checklists found on the QAI and those not found on the QAI.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
Shading. All the information used to verify that you have selected the correct checklist (Condition statement, Objective statement) is grouped together in a shaded box. Shading makes this information visually distinct from memory and action steps and easier to find later if necessary.
Familiarization Handout for 737 February 2008 Page 8
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
E Do the Checklist (1 of 4)
Checklist steps. After the PF has called for the checklist, the PM has located the checklist, and verified it is appropriate for the non-normal situation, the PM reads aloud the checklist steps. This includes memory items and reference items. There are a number of features that support you as you do the checklist.
Memory steps. Memory steps are critical steps that are expected to be done prior to opening the QRH. Once the checklist is called for by the PF, the PM reads the memory steps aloud to verify each memory step was done. The PF only needs to respond to items that are not in agreement with the checklist. Memory steps must be reviewed before doing the reference steps. You should not assume all memory steps have been completed or were performed correctly without verifying the steps by reading the checklist. Memory steps are distinguished from reference steps by a dashed line. Items above the dashed line are memory steps. Items below the dashed line are reference steps. Step numbers. All first level checklist steps are at the left margin of the page and are numbered. Step numbers allow you to: - follow the hierarchy of steps, particularly when continuing a checklist across more than one page - keep place when reading the checklist - jump to a specific step when directed by the checklist This makes navigation within the checklist clear and easy. Step numbers are not required to be read aloud.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
E Do the Checklist (2 of 4)
Reference items. Reference items are non-memory actions to be done while reading the checklist. The PM reads each reference item aloud including the challenge, the response and any amplifying information. The PF does not need to repeat this information but must acknowledge it was heard and understood. Choose one. When one or more conditions are possible for a given step, all the possible conditions are listed and marked with diamond-shaped bullets (). Each bullet indicates one choice. All choices in a Choose One step are linked together with a vertical line. You must choose only one of the conditionsthe one appropriate to the situation you are experiencing. The PM should read all choices marked by diamond bullets. Once the crew decides which choice best fits the situation, the PM reads all actions, responses and amplifying information under that condition. Notes. Notes are identified by the word Note in bold font. A shaded box also appears around the information contained in the note. This shading helps distinguish the Note from other steps. The PM should read all information in a Note. Continued symbol. When a checklist has additional steps that continue onto the next page, a checklist symbol appears at the bottom of the page. There may be white (blank) space between the last step on the page and the continued symbol. When checklist steps are continued from the previous page, a checklist continued symbol appears at the top of the page. This symbol repeats the title of the checklist followed by the word continued. Directional arrows (b) also appear on either side of the text.
RETURN TO DIAGRAM B C D E F G
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
Next Page
E Do the Checklist (3 of 4)
If statements. Some steps require you to make a decision about a single condition. You must use your judgment to decide if that condition applies or does not apply. If the condition applies, take the action described. If the condition does not apply, do not take the action described. These conditional statements are highlighted by the word If in bold. Confirm. The word Confirm is added to checklist items when both crewmembers must verbally agree before action is taken. The PM reads the challenge, the word Confirm and the response. The PF must verbally confirm the checklist item. This assures that both crewmembers are aware of the action before it is taken. This helps prevent incorrect actions and supports the situation awareness of both crewmembers. Action is taken by the PF or PM based on each crewmembers area of responsibility. After moving the control, the crewmember taking the action also states the checklist response. Redirection. A double-arrow symbol () followed by the words Go to indicates that you are being redirected to a different step within the current checklist or to a different checklist in the QRH. If you are redirected to another step within the same checklist, the step number is provided. If you are redirected to a different checklist, the title and page number of the new checklist are provided. Precaution symbol. A shaded triangle containing an exclamation point ( ! ) alerts you to important information you must consider before taking an action. This triangle appears between the step number and the challenge. The information you must consider is contained in a shaded box attached to the shaded triangle. The PM reads this information aloud before reading the challenge and response.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
E Do the Checklist (4 of 4)
Inoperative Items table. A shaded Inoperative Items table identifies items that are inoperative due to the non-normal situation. The PM reads Note: Inoperative Items aloud before reading the list of individual items. Inoperative item. The name of each inoperative item appears in bold to make it easier to identify. The PM reads aloud each inoperative item. The PF does not need to repeat this information but must acknowledge that the information was heard and understood. Consequences. Below each inoperative item is the effect that item has on airplane systems, airplane operations or flight planning. Consequences are read aloud by the PM. The PF does not need to repeat this information but must acknowledge that the information was heard and understood. Solid line. A solid line separates each inoperative item in the inoperative items table. This helps distinguish each inoperative item from the others and makes clear the consequences that belong to each item.
Timing words. Some steps must be performed in accordance with specified time requirements. These time requirements are highlighted in bold.
Do not accomplish. Some steps identify checklists a crew should not accomplish. Any direction to not accomplish an action is highlighted in bold. This alerts you to the difference and reinforces that the following action should not be performed.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
The checklist complete symbol can appear in more than one place:
At the end of the checklist. The checklist complete symbol will appear at the end of every checklist. In a checklist step. The checklist complete symbol can appear in the body of a checklist. This occurs only when the checklist divides into two or more paths. Each path can have a checklist complete symbol at its end. Do not continue the NNC after a checklist complete symbol.
Checklist Complete Except Deferred Items. When a non-normal checklist is complete except for deferred items, this statement appears in bold as the final step before the Deferred Items section. The PM says Checklist Complete Except Deferred Items.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
The PM states the title of the normal checklist (for example, Landing Checklist) before reading the checklist steps.
Changed responses. Any normal checklist response changed by the non-normal condition appears in bold. This highlights the change and makes it easier for the PM to identify and verbalize.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G
Next Page
Task headers. In addition to Normal Checklists there may be additional items that need to be accomplished as a result of the non-normal situation. These items may be grouped under task headers in bold (for example, Flap extension). The PM reads the task header aloud followed by all items under that task header.
Additional Information. The Additional Information header provides a standard location for information that is helpful to know but is not required to do the checklist. For this reason the Additional Information section is located after the checklist complete symbol. This allows operators the flexibility to include operationally relevant information not directly related to checklist steps.
BOEING is a trademark of Boeing Management Company. Copyright 2008 Boeing. All rights reserved.
Previous Page
RETURN TO DIAGRAM B C D E F G