Winona Health 2008 Annual Report
Winona Health 2008 Annual Report
Winona Health 2008 Annual Report
Our Mission
Devoted to improving the health and well-being
of our family, friends and neighbors.
Our Cornerstones
These cornerstones are the key success factors that support our mission
and define our strategic planning initiatives:
• Customer Focus: To exceed customer expectations
• People: An environment where people can realize their full potential
• Care and Service: Excellence and leadership in clinical care and service
• Stewardship of Resources: To balance mission and healthcare costs
Our Values
• Integrity: We do no harm
• Service: We serve with compassion, dignity and respect
• Loyalty: We build relationships that exceed expectations
• Excellence: We improve performance through learning and innovation
OUR CORNERSTONES
Customer Focus: Urgent Care Helps Get You on Your Way | 8
People: Countless Opportunities Make a Difference in Lives | 9
Care and Service: Thank You, Lake Winona Manor | 10-11
Stewardship: Healthy Kids, Healthy Communities | 12
Committed to serving
the community’s healthcare needs
The past year held many opportunities and many challenges for all of us at
Winona Health, and I wouldn’t trade it for anything.
The Winona Health and Winona Clinic merger secured the future of unified,
progressive and strong community healthcare. The merger resulted in
significant changes, which have led to positive, “patient-centered” outcomes.
We continually evaluate how we provide services, striving to understand our
services from your perspective so we can do the best for you!
And doing the best for you also means recruiting and retaining stellar providers.
We count our blessings for the high caliber of providers we have in Winona,
including the 17 new providers who joined us in 2008 alone. They are
Rachelle H. Schultz committed to serving our community’s healthcare needs -- a commitment
President/CEO Winona Health has had for 114 years.
While our opportunities were plentiful this past year, we also had our share of
challenges. It is in these challenging times, I believe, that we see what we are
made of -- what values we hold dear. At Winona Health, we have held
Our future remains bright because steadfastly to our values and mission of serving our community’s healthcare
needs -- and they will guide us as we enter 2009.
of the dedication of the medical staff,
I look forward to 2009 with anticipation, knowing that it will be full of
the staff, volunteers and our board challenges and opportunities requiring even more innovation and
collaboration. Our future remains bright because of the dedication of the
members to ensuring high standards medical staff, the staff, volunteers and our board members to ensuring high
standards of care and compassion in our daily work.
of care and compassion in our
On behalf of all of us at Winona Health, I extend our deepest gratitude for your
daily work. support and patronage. Winona Health remains committed to an exceptional
level of performance in meeting your healthcare needs, assisting you to
maintain your personal health and well-being, and stewarding our role in the
community to sustain the health and well-being of us all.
Warm regards,
Rachelle H. Schultz
President/CEO
Not all that long ago, the thought of the clinic and hospital merging was, in the
minds of most--certainly mine--an insurmountable hurdle. But during the
recent past, the two organizations found more to talk about and more to
collaborate on.
Gary W. Evans
More and more the officials of each organization recognized that our worlds Board Chair
were inextricably linked. And more and more we realized, too, that as a united
organization we could be far more effective in making certain that Winona--for
generations to come--will be served by a strong and progressive healthcare
system. ...we realized, too, that as a united
While the merger, I believe, was a critical step in creating a brighter future for organization we could be far more
healthcare in Winona, the work is far from complete. In fact, there is much to be
done, led by the issue (provider recruitment) that first brought us together. We effective making certain that
definitely need more providers--more doctors--and I firmly believe that
recruiting for them as a new, enlarged and enhanced organization makes our Winona will be served by a strong
appeal stronger. Already that is being demonstrated by recruiting successes.
progressive healthcare system.
The merger occurred on January 1, 2008. The fact that we made that deadline
was a magnificent piece of work by the employee leaders of Winona Health and
the Winona Clinic. And since then staff at our newly integrated health system
continue to work at fully integrating services. As board members, we applaud
the efforts being undertaken by staff, because we know they will result in greater
focus on what is key to all of us--our patients and their healthcare needs.
The Winona Health-Winona Clinic merger embodies the theme of this year’s
annual report: Healthy Together. Together, Winona Health--its physician clinics,
hospital and senior services--are positioned to meet this community’s
healthcare needs for years to come.
Yes, it was a terrific year…a year that will benefit Winona area residents
for decades to come.
Sincerely,
Gary W. Evans
Board Chair
Their dedicated,
compassionate leadership
defines and supports
Winona Health’s role in
providing outstanding
healthcare services Vicki Decker Gary Evans Richard Ferris, MD Joseph J. Greshik
Director Chair Director Director
to our community.
Daniel Parker, MD Rachelle H. Schultz Kim Schwab Mark Wagner Jack “Butch” Walz
Director President/CEO Director Director Director
During its first year providing seven-day-a-week services, the Urgent Care Clinic
provided care to a total of 18,167 patients. “Urgent Care has been a wonderful
addition to our community. Being able to provide non-emergent healthcare
seven days a week has allowed Winona Health to be able to serve the needs of
our patients,” said Marie Luhmann, director of clinical operations for specialty
care. “Seeing these kinds of numbers makes you realize there was a void that
At Urgent Care, you go in, needed to be filled in our community.”
Being a resident of the Winona area most of her life, L.E. sees great value in
see a provider and you’re Urgent Care. “The Emergency Room is a necessity for those who need that level
on with life. of care,” L.E. said. “But if your illness isn’t that serious, the last thing you want to
be doing is sitting in the Emergency Room. At Urgent Care, you go in, see a
provider and you’re on with life. ”
Luhmann agrees. “If you or a loved one is not feeling well, it’s a great place to
have your needs addressed quickly. We are very pleased to be able to offer this
service in a community of this size.”
As for L.E.’s future, she is on a quest to catch her first muskie – she has the spot
on her wall all ready for the “big one.” “I want to be able to do everything while I
can,” L.E. said. “I hope I don’t need Urgent Care again, but if I do, it’s reassuring to
know that Winona Health is there when I need them.”
Countless opportunities
make a difference
in the lives of others
For Helen Bagshaw, CCRN, moving to Winona
from England was not a typical decision for a
family of six with teenaged children. However,
the opportunities it has provided are beyond
what she imagined, especially her decision to
work at Winona Health. “If you had told me
five years ago that I’d have had all these
opportunities, I would not have believed you,” Bagshaw said. “Winona Health is Helen Bagshaw, CCRN (standing, right),
friendly, progressive and has fulfilled my personal needs as a working mother of appreciates those she works with
four as well as my educational needs.” every day. “I care for our patients
with an excellent team of
In addition to growing in her career, Bagshaw has made a difference in the lives of professional co-workers who
those around her. She earned her certification in critical care nursing, is a mentor support and respect each other,”
for area nursing students from Minnesota State College-Southeast Technical and Bagshaw said.
Winona State University, helps conduct new employee orientation and is a First
Aid/CPR and non-violent crisis intervention instructor. Bagshaw was honored by
her Winona Health peers with a Living Service Excellence award in 2007.
“Those I work with inspire me to provide the best service I can,” Bagshaw said. My message to those around me,
“My message to those around me, and especially to nursing students, is that
patients may not remember the technology or treatment regiments they
and especially to nursing students,
received, but they remember if people were kind, if they listened and if they is that patients may not remember the
cared. The focus is always on the patient,” she added.
technology or treatment regiments
Last spring, Bagshaw helped facilitate a new patient-centered initiative in the
hospital’s Intensive Care Unit. Through extensive research she learned that they received, but they remember if
patient recovery time improved by providing them with two uninterrupted people were kind, if they listened and
hours of quiet time each day. The department designated 2 - 4 p.m. as quiet
time, during which only necessary interruptions and activities occur. if they cared. The focus is always
“We’ve received a multitude of compliments from patients and families on on the patient.
having the quiet time,” said Robin Hoeg, director of inpatient services. “Helen’s
efforts on this initiative are truly appreciated by all of us.”
Continued learning and giving back to others is truly what Bagshaw is all about.
“Caring for others is so important,” Bagshaw said. “The most rewarding part of
my job is having the chance to learn, improve and provide quality care to the
people I live and work with every day.”
~ We noticed when someone made sure that she had the food
she liked, that her laundry was put carefully away and her
plants were watered.
Thank you for all of your time and energies devoted to our family
-- for answering a myriad of questions, for getting us resources,
for trying new things to provide for mom’s care.
Go home tonight and call your moms and tell them you love
them. Take care of “old business” while you have them. And if
your mom has already passed, then hug your kids!
Meet Destiny….a happy and healthy nine-year-old who enjoys being active
with her family and often helps her mom plan family meals.
Destiny is one of the many children involved with Healthy Kids Club, a
I really like journaling and the games collaborative effort organized by Winona Health in partnership with area
schools and other community organizations. Destiny attended the Club’s kick-
in the journal were fun. off event on October 13, 2007, after learning about it through her physical
education teacher. “I really liked all the activities at the kick-off event--especially
the Ironman inflatable. And I remember the tobacco booth because it made me
realize how bad smoking is for you,” said Destiny.
At the event, she received a free Wellness Journal, thanks to the Winona Health
Foundation, to track her eating and exercise habits throughout the year. “I really
like journaling and the games in the journal were fun,” Destiny noted. “I learned
that it’s better to make healthy choices because it gives me more energy.”
In July of 2008, Destiny ran her first race, a 2K in the Goodview Gallop. She said
she’s also replaced some of her lunchtime snacks with healthier choices like
Fiber One bars. Destiny said, “I’m excited to attend more Healthy Kids Club
events and start my new Wellness Journal!”
Destiny’s mom, Tammy, feels good about Destiny’s involvement in Healthy Kids
Club as well. “The mission of Healthy Kids Club is a positive one for both kids
and adults. As a parent, I can teach my children to be healthy, but Healthy Kids
Club reinforces our message and engages kids and gets them involved and
thinking about being active and healthy at a young age.”
12 | Winona Health Community Report 2008
Winona Health Community Report 2008 | 13
OUR ACCOMPLISHMENTS
Key2008
Cornerstone #1:
Customer Focus
Initiatives Strategic Objective #1: Anticipate and exceed patient and resident needs and
expectations
• Based on customer feedback, Winona Health launched a new paper satisfaction
WINONA HEALTH-WINONA CLINIC MERGER
survey in October 2008 for its clinics, hospital and senior services.
Goal: Integrate Winona Health and Winona Clinic processes to achieve the
shared goals of improved community access to healthcare, successful physician • Lake Winona Manor received its second consecutive 5-Star rating -- the highest
recruitment and growth in healthcare services given -- from the Minnesota Department of Health’s Nursing Home Report Card,
which surveys long-term care residents about their satisfaction with services.
On January 1, 2008, Winona Health and Winona Clinic • Assisted living residents and their families were 100% satisfied with overall services
merged, creating a unified organizational structure. Since received at Watkins, Adith Miller and Roger Metz Manors.
then, several support departments have integrated,
• Winona Health Home Care patients rated their overall satisfaction with services at
including clinic billing, transcription, credentialing and
92.7%.; with nurses, 91%; home health aides, 96%; therapy, 97%; and comfort at
switchboard services, and others are working on
home, 100%.
integration, including laboratory services. In addition,
both organizations continue to focus on improving • Community Memorial Hospital patients rated the respect and courtesy shown by
systems to benefit patients, as demonstrated by their physicians at 96.37%, better than the peer group rating of 93.07%.
combining clinic patient registration and check-in Outpatient Surgery patients rated their doctors’ care at 86.34%, with the peer score
processes. Most importantly, the merged health system at 81.64%; Emergency Department patients rated their physician care at 76.2%,
has recruited a record number of providers in 2008, compared to the peer score of 70.01%.
including physicians, nurse practitioners and physician • The Emergency Department received top performer scores in nine categories,
assistants. Adding these new providers allowed for including overall quality, sensitivity to patient needs, patient involvement in care
expansion of hours in the Urgent Care Clinic and and nurse communications.
additional appointment availability in Family Practice, • The Outpatient Surgery Department was ranked a top performer in 16 of 23 patient
Pediatrics, Internal Medicine and the Center for satisfaction categories, including overall quality, wait times, pain management,
Women's Health. patient-centeredness and nurse and provider overall ratings.
COMPUTERIZED PROVIDER ORDER ENTRY (CPOE) • Overall patient satisfaction in the hospital’s Behavioral Health unit was a 2.69
Goal: Deploy fully Computerized Provider Order Entry (CPOE) in all on a 3-point scale.
Community Memorial Hospital (CMH) clinical departments • Ninety percent of dialysis patients rated their care as very good or excellent, up
from 85% in 2007.
A team of physicians, nurses and other healthcare
• Physical/Occupational Therapy patients rate their satisfaction with quality of care
providers worked throughout the year to deploy CPOE in
and obtaining results at the 90th percentile. Cardiac Rehab patients rate their
all CMH departments, after its successful pilot in the
satisfaction as “excellent.”
Emergency Department last year. Nationwide, only 5% of
all hospitals have implemented CPOE, which creates a • Community Memorial Hospital’s Room Service staff achieved a 96% satisfaction
safer, more reliable healthcare system by standardizing score for their food and service delivery. One patient commented, “I’d rate the food
orders around best practices and eliminating steps in the a 10. Better than a café or restaurant!”
ordering process. It also eliminates potential errors that • A Valet and Guest Services program was launched in 2008 at the south clinic
result from transcribing providers’ written orders. As part entrance. In its first year, staff greeted more than 335,000 patients and visitors,
of its work, the CPOE Team created 192 standard order assisted 44,000 and transported 1,900 people, and parked more than 2,700 cars.
sets for patients with specific conditions and 14 alerts
• More Winona Health customers turned to its website, which had a 59.9% increase
reminding providers of important steps within an order or
in unique visitors from 2007 to 2008 and a 46% increase in visits.
warning them of potential complications. The team’s goal
was to have 80% of all hospital provider orders submitted • Winona Health chaplains initiated a No One Dies Alone program that provides a
electronically; thanks to 100% participation by the volunteer companion for patients and residents nearing the end of life.
medical staff, this goal was exceeded. • Lake Winona Manor expanded, relocated and redecorated its Transitional Care
Unit, which now accommodates 38 residents -- 17 more than previously. It also
expanded its rehabilitation gym.
• Lake Winona Manor decentralized its social workers and therapeutic recreation
staff, moving them closer to the residents, and added weekend and evening
programming.
• Winona Health now offers a driver assessment service, thanks to a grant from the
Winona Health Foundation’s Quality & Excellence Program.
14 | Winona Health Community Report 2008
Pediatrician Craig Anderson, MD,
interacts with Patrick, 15 months,
during a well-baby exam in the
Pediatric/Adolescent Medicine
Department at Winona Clinic.
Dr. Anderson joined Winona Health’s
medical team in 2008.
• The Assisted Living staff adopted the Minnesota Health & Housing Association’s • Winona State University Student Health Services implemented Winona Health’s
Code of Ethics and Guiding Principles for Dementia Care. electronic medical record, so students’ health records and tests are available online
at the campus and in clinics and the hospital.
• The Winona Clinic simplified its registration and check-in processes by relocating
them to the departments where a patient is seen. This change benefitted more • Staff completed the re-credentialing process for Winona Health physicians and
than 48,000 patient visits in the first six months. other providers, verifying their educational, licensure and board certifications and
reviewing their quality results. At the end of fiscal year 2008, Winona Health’s
• With support from 17 community partners, Healthy Kids Club, designed for children medical staff included:
ages 6-11, completed its first year with the following impact: - 40 physicians on its “active” medical staff (current practicing).
- 693 Wellness Journals were given to area children thanks to funding from the - 6 on its “honorary” staff (retired physicians).
Winona Health Foundation. - 62 on its “clinical” staff (physician assistants, nurse practitioners, certified
- Three special events attended by about 625 individuals promoted children’s registered nurse anesthetists and surgical assistants).
health and wellness, while providing resources for parents. - 179 on the “courtesy” staff (physicians, podiatrists, dentists and others who are
- Chris Stoltman, registered dietitian, coordinated an “In the Kitchen with qualified for membership but make only limited use of the hospital).
Healthy Kids Club” class with Winona Volunteer Services, showing children and
their families healthy and easy tips to make more nutritious meals. • Winona Health recruited a record number of new providers in 2008, including:
- Craig Anderson, MD, Pediatrics
• The second annual Winona Health Celebrates Women provided a fun-filled, - Angela Fink, NP, Urgent Care Clinic
educational morning for approximately 100 area women. - Holly Fratzke, NP, Center for Women’s Health
- Mary Funk, NP, Long-term Care
Strategic Objective #2: Achieve strategic unity with community and tertiary - Bob Giese, PA-C, Urgent Care Clinic
providers - Howard Gorder, PA-C, Urgent Care Clinic
• Winona Clinic and Winona Health fully integrated their Human Resources - David Lofgren, MD, Family Practice
departments and their provider credentialing, transcription, switchboard and clinic - Nicholas Modjeski, MD, Family Practice - starting fall, 2009
billing systems. - Douglas Orlich, OD, Eye Care Center
- Scott Pastryk, OD, Eye Care Center
• Urgent Care services were expanded at the Sarnia Square location, providing care to - Sima Rad, MD, Emergency Medicine
more than 18,000 patients and exceeding previous year visits by 564%. - Bryan Reed, DO, Internal Medicine
• Winona Health Hospice Services’ average daily census increased from 21 patients in - Elie Richa, MD, Hospitalist
2007 to more than 30 in 2008. - Susan Smith, NP, Urgent Care Clinic
• Community Memorial Hospital’s market share for primary cases grew to almost - Tara Suffrins, NP, Center for Women’s Health
70% -- an 11% increase in five years. In the 55987 zip code area, CMH has a 74% - Kevin Vanderveen, MD, Emergency Medicine
market share for primary cases, a 12% increase in five years. - Hans Zinnecker, MD, General Surgery - starting January, 2009
Winona Health Community Report 2008 | 15
OUR ACCOMPLISHMENTS • Winona Health staff were recognized for their special skills and talents throughout
2008, including:
Cornerstone #2: - Autumn Herber, volunteer coordinator, received the Heart of Minnesota Award
Cornerstone #3: • Winona Clinic was recognized by the MN Community Measurement (MNCM) as a
Care and Service “high performing clinic” for its care of cardiovascular patients. MNCM also
recognized the clinic for showing “the greatest improvement over the last five
years” in breast cancer screenings.
Strategic Objective #4: Use integrated systems, lean principles and technology to
achieve optimum clinical outcomes and operational efficiencies • Winona Health Physician Clinics established best practice targets for treating
patients with chronic diseases: In the first three quarters of 2008, asthma and
• Computerized Provider Order Entry (CPOE) was deployed throughout Community hypertension targets were exceeded in every quarter, while diabetes was exceeded
Memorial Hospital, ensuring better patient outcomes by standardizing physician in two quarters. The clinics bi-annual audit for best practice preventive care
orders around best practices. More than 80% of all hospital orders were submitted showed all three screenings -- breast cancer, cervical cancer and colon cancer --
electronically in the first weeks after its launch. exceeded targets.
• Winona Health is one of 3,700 hospitals nationwide participating in the Institute • Winona Health’s Home Care services ranked in the 89th percentile compared to
for Healthcare Improvement’s 5 Million Lives campaign, whose goal is to protect others in the state on national quality measures.
patients from incidents of medical harm. Winona Health participates in all six
initiatives, with the following results: • A Palliative Care program was piloted in Lake Winona Manor, which also received
- Prevent Harm from High-Alert Medications - 0 incidents one of ten grants from Stratis Health to bring palliative care programs to rural
- Reduce Surgical Complications - 97% compliance rate; top 20% in nation communities. Palliative Care offers patients living with chronic and incurable
- Prevent Pressure Ulcers - fewer than 1% of hospital patients develop ulcers, conditions better relief from their symptoms.
better than the best-in-class rate of 2.3%
• A new protocol was developed and deployed that standardizes the approach to
- Reduce Methicillin-Resistant Staphylococcus aureus (MRSA) Infections - met
Patient Controlled Analgesia. This new protocol enhances safety for patients
national goal to reduce transmission, lowering the rate from 0.65% to 0.32% in
receiving intravenous narcotics.
one year
- Deliver Reliable, Evidence-based Care for Congestive Heart Failure - 89.5% • Ninety-six percent of Winona Health dialysis patients receive adequate dialysis
compliance rate; top 20% in the nation treatments, 11% points better than the best practice benchmark of 85%.
- Get Boards on Board - Quality & Safety Committee of the Board actively
engaged in monitoring clinical quality and safety metrics • Lake Winona Manor exceeded all of its quality improvement goals reported on the
National Nursing Home Star Network. LWM monitors its measures related to
• Community Memorial Hospital was named a top performer in a Center for Medicare pressure ulcers, depression, chronic care pain and three other items.
& Medicaid Services-Premier project that rewards hospitals for delivering high
quality care. Based on third-year results, CMH ranked in the top 10% for overall • Lake Winona Manor had an excellent Minnesota Department of Health survey,
quality for heart attack patients and in the top 20% in caring for Congestive Heart receiving only five minor citations that were corrected immediately.
Failure patients.
• Winona Clinic’s Internal Medicine Department is piloting a Pre-Visit Planning
• The Minnesota Department of Health completed its survey of Community Memorial program for patients with diabetes, ensuring they leave each appointment with the
Hospital, noting only two minor deficiencies -- that were quickly corrected -- out of tests needed and self-management recommendations to adopt before the next
478 items. physician visit.
Winona Health Community Report 2008 | 17
• The electronic STEP form was launched, offering a more efficient way to gather - The American Hospital Association published a feature article on Winona
and access quality improvement ideas from staff. In the first month, 223 STEP Health’s response to the 2007 flooding.
Opportunity Statements were submitted, almost equivalent to all those submitted - A special article on Winona Health’s Valet Services staff was published in
in the previous year. HeartBeat magazine, Sodexo’s national staff publication.
• Health Information Management staff have decreased turnaround time for - A case study was published by Actuate Corporation about Winona Health’s use
emergency dictations from two hours to less than 15 minutes. For all services, they of technology to track performance excellence.
decreased turnaround from 24 hours to less than eight hours. - Rachelle Schultz, President/CEO, was interviewed for a story on how Winona
Health uses technology to improve efficiency; this case study was published in
• Winona Health garnered numerous awards and honors in 2008, including: Exec-Digital.
- Most Wired-Small & Rural Hospitals Award from Hospitals & Health Networks. - An American Hospital Association article was published on Winona Health’s
- Patient Safety Excellence Awards for prevention of falls and prevention of collaborative agreement to provide around-the-clock psychiatric coverage.
pressure ulcers from the Minnesota Hospital Association (MHA).
- MHA’s Patient Safety Improvement Award for its efforts to prevent
pressure ulcers. Cornerstone #4:
- Minnesota Quality Award - Achievement Level from the Minnesota Council
for Quality.
Stewardship
- The Minnesota Bridges to Excellence Award to Winona and Lewiston Clinics Strategic Objective #5: Maintain an independent, locally controlled, community
for optimal care of patients with diabetes and cardiovascular disease. healthcare system
- Top 25% Home Care Agency recognition from HomeCare Elite, which compiles
a list of the most successful Medicare-certified home healthcare providers in • The Winona Health-Winona Clinic merger was completed, with the clinic budget
the U.S. based on quality outcomes, quality improvement and financial incorporated into the Winona Health operating budget in fiscal year 2008.
performance. • Operating expenses were within 2% of budget for the sixth consecutive year.
- Recognition from EnhanceMed as having a best practice for training new • Winona Health opened its Urgent Care Clinic seven days a week based on customer
providers in the Emergency Department. feedback. This service level change saved community members about $500,000 in
- Best in Class designation from Dictaphone for Health Information medical expenses by switching from emergency department care to clinic services.
Management’s use of speech recognition protocols. HIM reached 90% speech
recognition proficiency, with a targeted goal of 60%. • Community Memorial Hospital’s Laboratory, Dialysis Department, Physical Therapy
- The American Diabetes Association’s Education Recognition Certificate for Winona and CT Scans all showed volume growth in 2008.
Health’s Diabetes Education Program geared to patient self-management. • As part of its commitment to the community, Winona Health:
- Quality Respiratory Care Recognition for Community Memorial Hospital’s - Provided free screening and medical information at eight community
respiratory care services. health fairs.
- Blue Cross/Blue Shield of Minnesota’s Recognizing Excellence program praised - Conducted nine free depression screenings and 126 prostate cancer screenings.
Winona Clinic for its provision of quality care to its cardiovascular patients. - Held an open house for community members to showcase services at Sarnia
• Winona Health staff and services received local, state and national media coverage Square. Free blood pressure and glucose checks were available.
in 2008, including: - Shared information with 544 students through high school career fairs and
- A PBS NewsHour with Jim Lehrer feature segment broadcast on National Public field trips.
Television for the health system’s unique advancements in its community-wide, - Spoke to about 593 community members as part of our Speakers Bureau.
integrated electronic medical record. - Served on the committee to bring activities to the Winona Community Center
- Healthcare Financial Management magazine interviewed Mike Allen, CFO, for an for parents and their children living in low income neighborhoods. Monthly
article on financial management in healthcare systems in an ever-changing programming started in September, with more than 35 children attending a
world. free “healthy snack” presentation.
- Offered seven free Community Health Talks on topics such as eye health, • The Winona Health Foundation awarded $21,200 through its Community
dementia and breast cancer. With 154 people attending these educational Engagement Grant program, including $12,000 to sustain the MediAppS program
sessions. at Catholic Charities.
- Exceeded its $22,500 fundraising goal for the Greater Winona Area United Way. • The Winona Health Foundation awarded $13,819 through its competitive Quality &
- Supported Ten Days of Giving, Gifts for Winona and the American Cancer Excellence Grant program, which awards grants to Winona Health staff projects:
Society’s Daffodil Sales. - Cardiac Rehabilitation received funding for an audio-headphone system to
- Served as a training site for Winona State University and Minnesota State improve patient education.
College - Southeast Technical students as they learned about nursing, - Physical Therapy received funding for enhanced Pilates equipment and
radiology, sports medicine and social work. expanded patient education software.
• More than 24,000 individuals were served by Winona Health’s community benefit - The hospital’s Medical/Surgical patients’ laptop program was funded.
activities in 2008. Community Benefit activities improve the community’s health - The Department of Behavioral Medicine received funding for a program that
and well-being and included the launch of the Healthy Kids Club, job shadowing, engages patients in work-related activities.
donations to local non-profit organizations and free community health screenings. - Watkins Manor received a Wii game console for resident use.
See page 39 for details. • The Winona Health Foundation assisted 254 Rushford residents affected by the
• The Winona Health Auxiliary gifted $52,834 to Winona Health for patient overhead August 2007 flood with their medical bills via a grant from the Medtronic
lift systems, flood relief and items for Lake Winona, Adith Miller and Roger Metz Foundation. The Ben & Adith Miller Patient Care Fund also assisted flood victims.
Manors. In addition, $20,000 were awarded in scholarships to 21 healthcare • Individuals, families and businesses contributed more than $2.1 million to the
students, totaling $72,834 in Auxiliary gifts. Winona Health Foundation in 2008.
• The Winona Health Auxiliary’s 389 volunteers contributed a total of 30,419 hours -- • In 2008, 100% of the Winona Health Foundation Board, the Winona Health Board
or $570,964 of service -- to Winona Health. Five volunteers contributed more than and the Winona Health Senior Leadership Team contributed to the Winona Health
500 hours in the last year: Dana Jonsgaard, Mary Brenno, Jan Wanek, Jenny Kahl Foundation.
and Marlene Mulrooney. Seven volunteers have contributed a cumulative total of
5,000 or more hours: Jenny Kahl (9600 hours), Haryette Newman (9500 hours), • The number of staff contributing to the Winona Health Foundation’s Family Giving
Jan Wanek (6400 hours), Diane Barge (6400 hours), Carole Forest (5800 hours), Campaign tripled in 2008, with 184 -- 15.5% -- making a donation. Their collective
Mary Brenno (5400 hours) and Grace Miner (5300 hours). gifts and pledges totaled more than $22,300.
• The Auxiliary conducted several successful events in 2008: Its third annual Garage • Sixty-three Winona Health employees were recognized by patients and families
Sale raised more than $11,000; the Used Book Sale, Victorian Tea, $5 Jewelry Sale during the first year of the Foundation’s Guardian Angel program.
and Birthday Ball all raised record-breaking amounts.
• The Ben & Adith Miller Classic golf tournament raised $170,000 for the Ben & Adith
Miller Patient Care Fund, a $5,000 increase over 2007. The fund covered $744,377
of medical expenses for 294 patients in 2008.
Winona Health Community Report 2008 | 19
2009
Key Initiatives
PATIENT/RESIDENT SATISFACTION
Goal: Strengthen satisfaction scores throughout Winona Health to ensure a positive patient/resident experience in all
services -- clinics, hospital, ambulatory and senior services
Target: Achieve 80th percentile ranking in an index created for all service lines by the end of 2009
DOCUMENTATION/CODING
Goal: Strengthen the capture and communication of our patient/resident health issues by using technology and
training to improve clinical documentation and coding processes that align with industry best practices.
PROVIDER-BASED BILLING
Goal: Reorganize Winona Health's legal entities, clinical and business processes, ultimately simplifying patient/resident
bills and improving patient/resident-centered care
Ellen Smith Mike Allen Andy Blomsness Steve Blue Judy Bodway Nancy Brown Bob Gilbertson
Director Treasurer Director Vice-Chair Director Secretary Director
Jerry Kellum Jim Killian Ken Mogren John Mulrooney, MD Rachelle H. Schultz Jack “Butch” Walz Barbara Winbush
Director Director Chair Director President/CEO Director Director
Joyce E. Abeyta Mary & Greg Bambenek Betty Biltgen Dan & Theresa Brendel Dorothy J. Chuchna
Norris & Rhoda Abts Lori Bambenek Josephine Biltgen Mary & Duane Brenno Ronald L. Cichanowski
Kathy Accola Phoebe C. Bambenek Lowell & Darlene Bjoraker Bernice Breza Kris & Rick Cichon Family
Eloise Adank Stanley E. Bambenek Margaret Blake Jim & Sonja Breza Dick & Pat Cichosz & Family
Cheryl Aeling Ann Banicki Arlene M. Blank Mary Breza Steve & Carol Cichosz
Clare Aeling Ed & Rachel Barak Edward & Joyce Blank The Michael Breza Family Ardelle Cierzan & Family
Dorothy Ahearn Diane Barge Judy Blank Vanita V. Breza Dee & George Cipov
Lori, Jen & Bethany Ahrens Steven Barge Anna Blaskowski Gene, Amy, Ryan, Brady Brink Shirley A. Cirelli
Sonny & Joanne Ahrens, Doris J. Barkeim Chuck & Karen Bleess Drs. Matt & Laurie Broghammer Francis & Arlene Cisewski
Tim & Mark Knutsen Betty Ann Barnewitz Andy & Jan Blomsness Roger & Carolee Bronk Ron Cisewski
Dennis F. Albrecht Mike & Kathy Barnholtz Steve & Ann Blue Julie, Joe, Chelsey & Marissa Brosig Vincent D. Cisewski
John & Karen Albrecht Dr. Daniel & Mickey Barr Nebbs & Franky Bobo Paul & Jan Brosnahan Carla Ciszak
Mary Albrecht Marilee A. Barrientos Carol A. Boden Rosemary Broughton Karen & Frank Ciszak & Family
Allaire Family Fund of the Winona LaVerne & Darlene Bartelson Judith R. Bodway Bill Brown Sheryl Clegg
Community Foundation Boeing Employee’s Credit Union Danna & Brian Brown Gayla Clemons
Betty Barth
David J. Allen Marcia & Arnie Boese Dean Brown & Nancy Boym-Brown Meredith Clifford
Bruce & Sandy Bauer
Michael & Kimberly Allen Bonnie Boettcher Nancy M. & James R. Brown Larry & Jean Clingman
Mabel C. Beach
Alliance Bank Evelyn Bohri Estate Roger & Sharon Brown Charlie, Laurie, Bryan,
Sandie Beck
Alliance Card, INC. Hermie Boland Doloris B. Brugger Daniel, & Michael Clobes
Billy & Gladys Becker
Beverly Allin Rose Boland Dr. & Mrs. James S. Cole
Susan M. Becker Judith A. Brugger
Bob & Beth Allred Ken & Irene Boldt Madeline T. Cole
Betsy Beech Gerald Bruss
Diane & Don Amann S. Boll Jill Comara
John Beech Jerry & Carla Bruss
American Lung Association Jeanne E. Boller Jeanette Combs
of the Upper Midwest James G. Beeman Mr. & Mrs. Don Bublitz, Jr.
Dick & Sharon Behnke Laurel Bollin Sally Bublitz Arlene & Jeff Compton
Irma Amundson Jeremy Compton
Mrs. Ray K. Amundson Shawn & Amy Beier Marti Bollman Sharon Budnick
Chris & Rich Beirne Violet Boltz Nancy & Ernie Buhler Sherry Connaughty
Rose & Horace Andersen Barbara & Lawrence Conway
Becky Anderson Richard Belisle Lorraine F. Bonine Evelyn Bunke
Kristi & James Bell Kathy Boone Max & Gladys Bunn Dennis & Lisa Coon
Carlis M. Anderson Susan E. Cooper
John E. Anderson Michael & Cathy Bellesbach Heidi Borgwardt James Burke
Christine Bellock Angie Bork Kelley Burke & Scott Lande Julie Corcoran
Roger & Marie Anderson
Henry Benke Dana (Huntley) Borkowski Eric Thomas Burmeister Barbara A. Corey
Jack Andresen
Ken & Rose Benke Mary Borkowski & Family Richard Burmeister Helen Corey-Fort
Barbara A. Angst
Susan K. Benke Roxanne & Doug Borkowski Anne E. Burmester David & Ramona Coron
Anonymous (34)
Gladys F. Bennick George Parke & Bruce Burnham Pat & Joan Costello
Carol & Steve Appelwick
Walt & Bunny Bennick Sabina Bosshard-Parke Jean Burrington Steve & Gina Craney
Yvonne E. Appelquist
Allan & Jeanine Aspen Judy Benson Kurt & Tonya Bosteter John & Irma Burros Sandy Creeley
Linda Atkinson McLean & Rebecca Benson Steve & Connie Bowen Lee & Margaret Burros Brenda M. Cross
Maxine & Larry Armitage Randy & Kim Benson Stanley S. Bowman Brenda M. Burt Kay Cumiskey
Bill & Bonnie Armstrong Mrs. Roger Benson John & Jody Sue Boyle Lynda Burt Don & Catharien Cummings
David & Muriel Arnold Charles & Barbara Bentley Avys Boynton Carol A. Byrne Marty Cummings
Arnold Family Fund of the Winona William “Bill” Bergaus Donna J. Boyum Jodie & Terry Byrne Mary Cummings
Community Foundation Betty Beranek Sylvia L. Boyum C.P.F. Marion Cunningham
Dean & Mary Auna Marie Berg Leona Braatz Gerry & Peggy Cada Kevin Cyert
Mary Meinert Austin Alice & Carl A. Bergmann Ted Braatz Jon, Vickie & Colin Cada David C. Czapiewski
Gary & Sue Babcock Leonard L. Bernatz Carl & Deloris Brackett Pat Cada Betty Czaplewski
Roger & Judi Babcock Michael & Denise Bernatz Debbie Brady John Caldwell Catherine & Leroy Czaplewski
Bob & Bev Babler Ellen E. Berry Diane L. Branch Angus & Judy Callender Lois E. Czaplewski
Elizabeth K. Bach Megan Berry David & Andrea Brand Lynne A. Carlisle Joseph & Shayna Dais
Dorothy Bachler Vic & Bonnie Bertel Fumi Brand Darlene M. Carlson Dan & Shelly Daley Family
Mercille Bagniewski Tanya Berzinski Myrtle Brand Jenny & Bruce Carpenter Tim & Peggy Dalton
Rod & Karen Bagniewski Rosanna M. Beseler Terri L. Brand James & Ruth Carroll William Daniel
Helen & Peter Bagshaw Janice & Galen Betsinger Barbara E. Brandon Peggy A. Carroll Jim Danneker
Frances B. Bahl Judith Betsinger John & Pat Brandt Cars-N-Credit, Inc. Susan C. Daubner
Ann E. Baker Betty Betts Bob & Paula Brang Mr. & Mrs. Brantly Chappell Helen E. Davies
Violet Balk Ray & June Beyers Susan & Richard Brang Danelle & Kevin Chiarini Judy & Bill Davis
Paul & Pauline Ballweg Mary Jo Beyerstedt Thomas Brang Children’s Miracle Network/Gundersen Loretta Davis
Carl & Barbara Bambenek Mr. & Mrs. William Beyerstedt Glenn & Janice Bratberg Lutheran Medical Foundation Susan J. Day
Eleanor Bambenek Ted & Patti E. Biesanz Betty Breitenfeldt Jon Christensen Maryellen E. Dean
Gary & Claire Bambenek Scott & Jane Biesanz John & Penny Breitlow Kathleen & David Christenson Henry & Audrey Deblon
Joe Bambenek Betty Bilder Sherri M. Brekke Lavonne J. Christie Julie & Darin Decker
Winona Health Community Report 2008 | 23
Vicki & Dennis Decker Jim Duffy
Jim & Anne Deedrick Robert & Barbara DuFresne
Leone H. Deedrick Ed & Marianne Dulek
Velma Degallier Rosemary Duran
Emilio & Monica Degrazia Donald H. Duresky
Carolyn C. Dematta Judy Durfey
Eric & Wendy Denzer Pat & Sue Durnen
Jacqueline Denzer Karen L. Dworschack
Kristi Deppa Ralph Dybing
Bob & Marg Deter Diane M. Ebert
Greg & Janice Dienger Larry & Peggy Ebert
Diane Dingfelder Samuel Ebnet
Joliene Olson makes a Rita S. Dingfelder David Echelard & Suzanne Cooley
difference in the future Doug & Nancy Dionysius Yvonne Echelard
of local healthcare as a Judith Joyce Dischler Margaret B. Eckblad
member of the Winona Don & Jan Dittrich Mary & Jim Eddy
Merlin & Irene Doblar Lou & Geri Edelschein
Health Foundation’s Ralph & Thora Doblar Nick & Lori Edstrom
Circle of Visionaries. Scott Doblar Don & Judy Eger
Lorraine A. Doehling John E. Ehlers
Bill Doerer Joyce O. Ehlers
James Dombroski Paule & Antoinette Ehmcke
Joy A. Donnelly Angie & Darrell Ehrlick
Nancy Dorn June Eichhorst
Rose Dorn Jean M. Eide
T
Betty L. Farrand Bob & Joan Gleason Jim & Mary Jean Ives
Mary, Marty & Mike Farrell Damian & Becky Glodowski Karen M. Jacobs
Dr. & Mrs. Oran G. Featherstone Marilyn J. Glover his summer, my husband and I had our first Mark & Tricia Jacobs
Phil Feiten Bill Glowczewski Marian Pletke Jacobson
Marguerite Feldmeier Steve & Shari Goergen child at Winona Health, and we received the Michael Jacquart
Dolores Felsheim Arlene Goetz Diane Jameson
Dr. Arnold & Alanna Fenske Florence K. Goetzman very best care one could ever imagine. A friend Marlene & Bob Jandt
Ralph Fenske Julia & Steven Goldberg Robin & Jeff Jandt
John & Pat Ferden Linda & Paul Goodfellow who recently moved to the area had her second Joyce & Al Jarvinen
Stan & Sue Ferguson Greg & Amy Goodland Elizabeth J. Jaszewski
Heidi & Richard Ferris Goodview Activity Group child there and she said the same thing. We Frank & Betty Jaszewski
Elaine Fetting Family Dennis & Carolyn Goplen Ramona Jezewski
Nell (Lejk) Ficken Marilyn & Richard Gora cannot believe the staff 's personalized attention, Marc & Deborah Jaworski
Fidelity Charitable Gift Fund Carole & Bob Gorden Connie Jensen
Earl Finden Cass & Mary Gordon care and concern. You have a wonderful group Joseph & Monnie Jereczek
Margaret Finkelnburg Boyd Mary Anne & Odean Goss Ruth D. Jerowski
Richard Fischer Michael & Joette Gostomski of staff members at Winona Health. I truly Lillian A. Jeske
Robert & Frances Fischer Bill & Heather Gould James & Cheryl Jick
Judy Fitzgerald Tom & Margaret Graham appreciate the care I received. John D. & Cathine T.
Linda & Steve Fix George & Betty Grangaard MacArthur Foundation
Chuck & Marlene Flanagan Kendra, Nick & Logan Granseth ~Maggie M. Charles & Marijean Johns
Sharon & Richard Flatten Lois Grant Betty Johnson
Phyllis Fletcher Lillian Gravos Dr. Curtis M. Johnson
Mae Florin Beth Gray Douglas & Catherine Johnson
Carole & David Forest Al & Debbie Greenwood Ken & Darlene Johnson
Dr. & Mrs. John Forrette Julie Gregory Sue Hassinger Mr. & Mrs. Robert W. Hively-Johnson Pamela J. Johnson
Dave & Maryann Forsythe Joan & Joseph Greshik Tony Hassinger Janice Hock Phylliss Mae Johnson
Dean & Robyn Fox Rainy Griesel Jo Hassinger Robin Hoeg Tianna Johnson
Diane S. Fox Denise & Jeff Griffin Dick & Karen Hastings Leone Hoenk Darla Jokela
Gene & Lois Frank Mr. & Mrs. Thomas Griffithe Edward & Teresa Hauck George Hoeppner Annah Jonsgaard
Roger Frank William M. Grochowski Mary Haugen Herman G. Hoesley Lisa Jonsgaard
Cody Frankard Donna Groth Charles & Eileen Haugh Hoffe Family Alan & Peggy Joswick
Robert & JoAnn Franzen Alice Grover Rita L. Haugh Carolyn Hogan Mary S. Joyce
Bob & Elizabeth Fratzke Joyce Gulbrandsen Nancy & LaVern Hauschildt Steve & Linda Hogden Dennis Julson
George & Mary Lu Frey Gene & Jane Gunderson Danny Hauser Gloria & Dennis Hohmann Ann & Brian Junker
Shirley M. Frickson Joan M. Hackbarth June & Ron Hawley Linda M. Hoialmen Jan & Don Justin
Mark & Christina Friederichs Lois I. Hackbarth Steve & Anne Hayes Irene & Tom Holan Leonard J. Kaczorowski
Dolores Fritz Pat Haddad Healing with Harmony Margaret T. Holland Dan Kammerer
Joanne Fritz Orma H. Hadley Jim, Kris & Nick Healy Florence L. Hollingsworth Marlene & John G. Kane
Julie & Kevin Fritz Clyde & Marlis Haedtke Bernice Heaser Kenneth O. Holm Dick & Nadine Kanz
Jeanne Fugina Elayne Haedtke Beverly Heftman Keith & Marie Holmquist Elizabeth Kanz
Terry & Tina Full Julie & Tod Haedtke Thomas M. Heftman Robert Holz Jack & Deborah Kanz
Greg & Jackie Gabbert Randy E. Haedtke Hollis & Joanne Heiden Tess & David Holzer Toni M. Karasch
Sara & Mike Gabrick Shirley F. Haesly Dureen J. Heim* Will & Sherry Holzer Richard Karnath
Gertrude Gabrych Susan & Willie Hahn Jodie Heim Walter & Maurine Holzworth Kasson United Methodist Women
Rog & Ben Gabrych Larry Halik Anita Hein Carol J. Honsey Evelyn L. Kasten
Julie & Rick Galewski Leah A. Hall Robert & Carol Heineman Don & Jeanette Hoppes Donald & Anne Kaufman
Cassandra Gallati Marilyn Hall Bill & Cindy Heitman Carol A. Horman Jim & Linda Kauphusman
Debbie & Martin Gappa Marlene & Lyle Halliday Renee & Harold Heller Roger & Linda Horner Pat & Cathy Kauphusman
Carole Gardner Clifford & Dianne Hallum Julianna Hemmelman Richard Horst Raymond L. Kauphusman
Jean Gardner & Dorothy Brom June Halverson Marlene M. Hemsey Claire Horton, Pam Fennig, Shirley Kauphusman
Mr. & Mrs. Richard D. Garlick Barbara R. Halvorson Dave & Jeanne Henderson Sandee Jeresek, Nancy Newhall, Shirley R. Keil
Pat Georgens Gloria Hammond Angeline A. Hengel & Tammy Rench Kevin & Tina Keilholtz
Char Gepner L. Hanks Elizabeth Hengel Bruce & Diane Hoseck Ginger Keith
Lois Gernes Roger & Barbara Hannon Geraldine Hengel Family Dave Howlett Jerry & Patty Kellum
Ella was a frequent Lakeside Cafe guest while visiting her friend at
Lake Winona Manor. Ruth and other Café staff developed a warm
relationship with her. “We were all so moved by her. She made such
an impact on all of us,” Ruth explained. “She was the kind of person
you wanted to be yourself.”
After Ella passed on, her daughter and son-in-law, Joan and Joe Joseph S. Greshik Ella Guyon
Greshik, wanted to honor the Winona Health Food and Nutrition Father of Joe Greshik Mother of Joan Greshik
Services staff for their kindness and care shown to Joan’s mother.
The Guardian Angel program provided them the perfect way to
honor both the staff and Ella’s memory.
The Winona Health Foundation’s Guardian Angel program allows people to recognize a physician, nurse or other staff
member who made a difference in the life of a Winona Health patient or resident. When a gift is made to the Foundation in
honor of a guardian angel, that staff member receives an acknowledgement letter and a special lapel pin to wear.
The Greshiks appreciated the mission of the Guardian Angel program and made an additional donation in memory of Joe’s
father, Joseph S. Greshik. In his later years, Joseph experienced an array of Winona Health hospital services and spent his
final two years at Lake Winona Manor.
Joe recalls his father’s care received at Lake Winona Manor: “Everyone touched my father’s life – the dietitians,
housekeepers, LPNs and RNs,” Joe said. “I wanted a way to honor them for making a difference.” He added, “The Guardian
Angel program is a way of showing one’s appreciation in a small way. It is an excellent, excellent idea,” he said. “Now I know
that when all of these amazing staff members see their pins, they will think of my father, my mother-in-law, our family and
the impact they had on all of us.”
Guardian Angels Bev Engel Sarah Jackson Ann Olson Annette Soddy
Joan & Joseph Greshik Family of Ella Guyon Sally & Ken Mogren Greg A. Tarras
Cindy Ahrens
Joe & Doris Howlett Dr. Richard Ferris John Kouba Dr. Daniel Parker Bridget Spencer
Sally & Ken Mogren Anonymous Barbara T. Rivers Joan & Joseph Greshik
Suzanne Auger Barbara T. Rivers Mary Krage Rachelle H. Schultz Family of Dureen Heim
Mara Rukavina Rachelle Schultz Joan & Joseph Greshik Kathleen Squires
Kathy Benke Christine & Larry Stoltman Tom Pfeifer
Laurel Kruse Winona Health Sarnia Square Group Joan & Joseph Greshik
Edward & Jane Kohner, Jr. Pamela Flanagan Mara Rukavina Family of Dureen Heim
Dr. Scott Birdsall Todd Graff & Laurie Ziliak Erica L. Ping
Erin Latten Rachelle H. Schultz Ruth Streater
Maryann & Dave Forsythe Juan Flury Joan & Joseph Greshik Family of Ella Guyon
Kris & Scott Walters Geraldine Kratz Dr. Bryan Reed
Darleen Loretz Tara Suffrins
Dr. Matthew Broghammer Marti Gabel Joan & Joseph Greshik Christine & Larry Stoltman
Kris & Scott Walters
Todd Graff & Laurie Ziliak Kris & Scott Walters Dr. Rebecca Lossen Dr. Thomas Retzinger
Jennifer Burmeister Carol A. Byrne LeAnn Van Den Bosch
Lois Gernes Anonymous
Mara Rukavina Julie N. McCormick
Rose Marie Seales Joanne Lynch Dr. Richard Romeyn
Sheila Collom Ed & Rachel Barak Karen and Gabe Pehler Craig Vessey
Heather Gould
Anonymous Todd Graff & Laurie Ziliak
Joan & Joseph Greshik Rebecca McDonald Dr. J. David Rowekamp
Betty Crawford John Gray Joan & Joseph Greshik Maryann & Dave Forsythe Kelli Wheeler
Sally & Ken Mogren Edward & Jane Kohner, Jr. Family of Dureen Heim Anonymous
Sandra Ruben
Rachelle Schultz Mary J. Miller Sharon Meier Irene M. Dittrich Sheri White
Marilou Dienger Mr. and Mrs. Alton Semling Anonymous Diane J. Gottschalk
Phonesavanh Sacksith
Rachelle Schultz Carole Gregory Sheila Meldahl Edward & Jane Kohner, Jr. Winona Health Family
Jody Doebbert Joan & Joseph Greshik Family of Ella Guyon Birth Center Staff
Traci Morken Dr. Cullen Schwemer Mara Rukavina
Geraldine Kratz Dawn Gronner
Joan & Joseph Greshik Greg A. Tarras Christine & Larry Stoltman
Rachelle Schultz Penny Wunderlich
Mary Harms Dr. John Mulrooney Angie Seberg Edward & Jane Kohner, Jr.
Jean Dzwonkowski Ed & Rachel Barak
Ed & Rachel Barak Carol A. Byrne Maryann & Dave Forsythe Rosie Zeller
Michele Ekern Jake Ilika Dr. Dennis Nolan Andrew Seltz Family of Ella Guyon
Barbara J. Laumb Joe & Doris Howlett Diane J. Gottschalk Leola P. Kluender
Winona Health Community Report 2008 | 27
Greg Schuh, woodworking artist,
is one of the 294 individuals
who received assistance
through the Ben & Adith Miller
Patient Care Fund in 2008.
Thank you,
Winona Health
“Thank you, thank you, thank you, Winona Health” was the lifted off my shoulders,” said Greg. “I thought it was the
phrase Greg Schuh repeated while talking about the nicest thing anyone could do for me.”
financial assistance he received from the Ben & Adith Miller
Patient Care Fund. Before woodworking, Greg was a construction contractor
until his health started to decline. While in construction,
A 31-year resident of Fountain City, Wisconsin, Greg, a Greg did some work on Ben Miller’s house. “I’ve always had
woodworking artist, found himself needing surgery. John great respect and good working relations with the Miller
Mulrooney, MD, a Winona Health Internal Medicine family,” added Greg. He felt even more grateful to learn
physician, referred Greg to David Rowekamp, MD, a general that a family whose house he helped work on was now
surgeon at Community Memorial Hospital. helping him through their special fund set up in 1986.
“Winona’s hospital system is world class,” Greg stated. “Dr. As a way to give back, Greg has donated some of his art to
Mulrooney, Dr. Rowekamp, Dr. [Dennis] Nolan and Dr. the Winona Health Auxiliary Birthday Ball and to the
[Charles] Shepard tackled my case with professionalism. We Business Office as a reminder of his appreciation.
are so blessed to have a beautifully consolidated facility
with a world-class team of doctors and nurses right here in “I’ve been a patient at Winona Health all my life. I
our area.” remember my mother taking me to see Dr. Rogers, who
was our family physician. My whole experience with
Greg was no longer able to afford health insurance once he Winona Health has always been wonderful,” said Greg. “I’ll
started his woodworking career 15 years ago. So he met always be appreciative of Winona Health for all they’ve
with Jean Dzwonkowski in Winona Health’s Business Office done on my behalf.”
to set up a payment plan for his surgery bill. Jean
encouraged Greg to apply for the Ben & Adith Miller Patient In 2008, the Ben & Adith Miller Patient Care fund provided
Care Fund. $744,377 in aid to 294 individuals. To learn more about the
Ben & Adith Miller Patient Care Fund, call 507.457.4579.
“When I learned that my surgery bill was paid for by the
Ben & Adith Miller Patient Care Fund, I felt a huge weight
Thank You!
Rushford-Peterson Schools Richard Iverson
J. Ray McNally Betty L. Johnson
United Way of the Greater Winona Area Verne & Darlene Bartelson Bob Kierlin & Mary Burrichter
Winona Area Ambulance Service, Inc. Velma Melcher Leighton & Joan Kragness
Brad & Kathy Benke John & Ramona Litcher
Henry Benke Marlys M. Morken
Dick Kaminer Teresa A. Knutson Ruth Kukowski Susan K. Benke Marlin & Linda Petersen
Sharon & Brian Budnick June & Ron Hawley Nick & Kendra Granseth Bob & Susan Briggs Jean Rose
Randi & Bill Reinarts Dee & George Cipov Diane & Frank Wohletz
Reuben & Lily Kaste Arlene J. Kohner Community Memorial Hospital
Elsie L. W. Kaste Judy Benson Max V. Kulas Jon, Cathy & Andrea Hatleli Evelyn R. Motschke
Sandee Katula Jenny Bushman Lorraine E. Bauer Marlene & John Kane Friends & Family
Community Memorial Hospital Faye Flynn Mickey Kulas Margaret Lambert Mary M. Mullen
Scott & Barb Fabian Terri Hesson Roger Kulas Carolyn & Phillip Larson Community Memorial Hospital
Parkview Pharmacy Staff Florence M. Kohner Michele & Ivie Popplewell Rich & Bev Lindseth Scott & Barb Fabian
Winona Health Materials Tom Kohner Larry & Christine Stoltman Jackie J. Mahlke Katherine Kulas
Management Co-workers Donald & Jean Nadeau Bob & Laurel Mueller
Karen M. Kunce Materials Management Staff
Albert W. Smith, Jr. Beth Nelson
Jacqualine Joyce Keenan Katy & Matthew Smith Community Memorial Hospital My Children, Karla,
Emily B. Campbell Barbara Pellowski
Marian Lambert Lynn & John Stansfield Kalene & Kevin
Judith C. Bautch Marie Kowahl Bev Engel
Cathy Fangman Carolyn & Phillip Larson Judy & David Stoltman
Douglas J. Keller Leona H. Stoltman Curtis D. Neal
Parkview Pharmacy Gang George Krage, Jr. Gary LaPoint Joseph P. Watkowski Betty Bergler
Jill M. Barrientos Jack Andresen Karen Williamson
Joseph J. Keller Linda O. Nelsestuen
Community Memorial Hospital Community Memorial Hospital Hazel Larson Robert ‘Bobby’ Merchlewitz Donna J. Ernst
Tami & Kipp Eckert Lynn M. Sprain
Maxine Kiefer Cletus A. Hanson Donald B. Nelson
Robert & Erika Gilbertson
Judith M. Plock Margaret Lauer Delores Merchlewitz
Bruce & Janice Harem Dawn & Kent Erdmann
Bud & Becky Baechler Family Marilyn B. Olson
Albert E. King Brent & Autumn Herber Mary P. Mikrut Robert Nelson
Don Alman Tess & David Holzer Beth Nelson Joyce Alma Marie Miesbauer
Community Memorial Hospital
Chris Antoff Shirley & Joseph Kamrowski Jack Andresen
Cheryl & Paul Krage Richard Lawrence Barb & Jeff Breza Thomas Nelson
Jean & Mark Bambenek Community Memorial Hospital
Roxann Gilson Geraldine F. Krage Jim & Gretchen Erwin Helen E. Davies
Isabelle T. King Jack & Dorothy Krage Harold J. Libera Heather Everson Jim Nervig
Beth Nelson Les & Vi Boelter Rainy Griesel
Gerry Preckowski Community Memorial Hospital Gloria & Karl Conrad
Mary Jane Reed Jeff & Robin Peterson Robert A. Hoodecheck
Conway & Beth Elton & Suzanne Jelense Char Nesler
Fran Schmidt Mark & Barb Pozanc Dr. L.J. & Ramona English
Ellie Shannon Carrie Miesbauer Community Memorial Hospital
Shirley A. Theis
Barb & Steve Slaggie Norven H. Lockwood Mark & Barb Pozanc Honora M. Nesler
Donald & Joanne Thiesse
Beverly & Robert Stein Community Memorial Hospital Betsy B. Sawyer
Nancy & Terry Zittel Julie & Rick Galewski Community Memorial Hospital
Robert Stephens Family Beverly & Robert Stein
David Kissinger Chris Whetstone Jerry & Sandi Van Hoof Jean M. Nett
Harvey & Sherri Stever
Cletus A. Hanson Melvin Loerch Winona National Bank Marna L. & William H. Stevens
Tammy & Bill Stiever
Kenneth R. Kleist Carole & Eldon Thomas Community Memorial Hospital Charles K. Millam Karen Newman-Price
Family & Friends James & Barbara Walters Bev Engel Community Memorial Hospital
Gloria M. Ames
Kathleen M. Gerth Judy & Jerry Whetstone Helen Lorenz Russell T. Church John N. Noeska
Susan Landowski Dick & Jaci Will Mary Freeman Cheri & Patrick Dienger Mark & Barb Pozanc
34 | Winona Health Community Report 2008
Wayne R. Noeske Joan Puetz
Helen E. Davies
LeRoy Nordeng
Fran & Jean Dzwonkowski
Dorothy Banicki
Mary Jo Duellman
Chuck & Patty Nuzum
I would like to convey my gratitude and that of my family for the
Clara P. O’Brien
Shirley Ramer care shown to me on admittance to the CMH emergency room. On
Winona Postal Employees
Scherrie Foster & Peter Van Dyken
Merchants Bank
Margaret E. Redig admission by a very caring, professional nurse, she noted a change in
Community Memorial Hospital
Bonnie J. Sadowski
Ardell Doering my condition and quickly transferred me to a treatment room.
Elmer Ollhoff Kathy Foley & Sam Shea
Winona County Old Settlers Gundersen Lutheran Medical Center I immediately realized that I was in the hands of an efficient and
Association Jim & Shannon Hanzel
Norene Oppriecht
Charles & Anita Mettille
William & Rebecca Mitchener
professional medical team. You saved my life!
John & Penny Breitlow James & Lois Morcomb
Anita R. Orzechowski Donald & Delores Rakstad
Boomer’s Quality Plumbing Jane M. Redig As I progressed to ICU, I encountered a great group of nurses who
Kathy & Robert Redig
Joseph Orzechowski Tina Shea watched me like a hawk on the monitor but were always ready to
Boomer’s Quality Plumbing
John A. Reszka, Jr.
Carol & Thomas Sauerer
Lillian E. Spencer explain tests and procedures. Thanks to a very busy doctor who
Ruth Oslund William H. Rickoff, Sr
Community Memorial Hospital Conway & Beth Elton
treated me with care and concern.
Scott A. Parker Barbara T. Rivers
Community Memorial Hospital Ann E. Baker, Chanda & Erica Koby,
& Danny Rivers
I am proud to support our Winona Health facility and its dedicated staff.
Josephine ‘Josie’ Pehler
Isabelle Baker & Norman Von Haden
Community Memorial Hospital
Mark & Marie Gernes Norman Baker You are a great team. Thanks and God bless you all!
Marilla Pehler
Gary & Marilyn Grob ~Enda F.
Jason Roffler
Community Memorial Hospital Jennifer & Jamie Nogosek
Avonelle Pelofske John A. Rohrer
Sherrie & Charles Knopp State Farm Insurance Shirley M. Sobeck John R. Torgerson
Elaine M. Rohrer
Charles & Anita Mettille – Jack Warnemunde Community Memorial Hospital Community Memorial Hospital
Jaci & Dick Will Elmer Rote Mary Ann Theis Carole & David Forest Dan Trainor, Jr.
Anonymous Ron & Judy Theis Audrey J. Smith
Loren Pelofske Susan & R. Peter Roehl
Victor Schewe Kay & Peter Walsh Carol Snidarsic
Doris A. Anderson Dorothy Tumlinson
Merlin & Pat Ellinghuysen James E. Youngs Randy & Deb Sobeck
Louis Czarnowski Al & Debbie Greenwood
Audrey & Henry Deblon Mickey Kulas John Schuh Eileen Wedge
Marlene & Charles Flanagan Bob & Virginia Winestorfer Cecilia (Sally) M. Schuh Earl Tumlinson
Charlene Speed
Heidi Joyce George E. Schneider Sophia Schuh Scott & Suzanne Roberts Al & Debbie Greenwood
Charles & Anita Mettille Kathleen & Dan Blasko Cecilia (Sally) M. Schuh Sanford S. Tyler
Marjorie & Ralph Perry Marcia & Arnold Boese Phyllis M. Stever
Robert Schuler Helen E. Davies Bev Engel
Donna & Donald Peterson Duane & Diane Bohn Sharon J. Kaczorowski
Sheri Brandvold Rainy Griesel Fran & Jean Dzwonkowski
Martin & Polly Renk Melrose-Mindoro Area Schools
Beverly & Robert Stein Cynthia S. Burt Loretta W. Schultz Norm Weaver
Judy & Jerry Whetstone Lawrence & Cynthia Burt Don & Karen Schultz Mary ‘Connie’ Stiever Rory N. Vose
Jaci & Dick Will Community Memorial Hospital Roy E. Schultz Community Memorial Hospital Rose & Horace Andersen
Maryann R. Frietsche Maxine E. Anderson
Bernard C. Plachecki Jean Schultz Tammy & Bill Stiever
Donna M. Peplinski Joanne L. Gilbertson Diane Barge
Richard & Leslie Gordon Hilda C. Selmer Dragcia Stjepanovic Joyce B. Beard
Robert J. Plinski Tom & Margaret Graham Dick & Jaci Will Lou Anne Schwarz Walter & Bunny Bennick
Sharon E. Budnick Gerry & Kathleen Gunderson Angie Bork
Leroy M. Senn Merle Stoa
John F. Pozanc Keith & Marie Holmquist Roxanne & Doug Borkowski Community Memorial Hospital Gail Bradbury & Bernie Frisch
Duane & Diane Bohn Philip & Julie Kish Community Memorial Hospital Robert & Erika Gilbertson Carol A. Byrne
Traci & Lee Jensen Lori A. Lisowski Mary Jo Duellman Duane & Patte Peterson Marcia & Bill Chaffee
Barbara Pozanc Mike & Lynda Martin Bev Engel Gerri & John Taylor Dee & George Cipov
Irene C. Pozanc Mike & Janice Nascak Mary Ann Senn Betty J. Dolentz
Peter & Mary Nelson Roland Stover Paula & Robert Drumm
Isabelle J. Prochowitz Roma Lee Sing Laura Stover
Rick & Michele Nester Fran & John Edstrom
Margie Krause Roger & Carol Buege
Joseph & Susie Nienow Bernie Sula Jean S. Engler
Clarence Prudoehl Bob & Geri Quinlan Craig & Anita Mueller Bob & Virginia Winestorfer Vicki Englich
Pearl Prudoehl Leslie Randall, III & Bob & Laurel Mueller Ruth & James Erickson
Barbara Hight-Randall Dorothy Swenson Carole & David Forest
May Prudoehl Robert L. Skappel
Sue Rivers Wayne & Meri-Ruth Pflughoeft Cal & Arlayne Fremling
Pearl Prudoehl Community Memorial Hospital
Craig & Paula Scheevel Gertrude Teskey Bernie Frisch & Gail Bradbury
William Prudoehl Elaine & Henry Scherdin Bev Engel Carol & Warren Galbus
Pearl Prudoehl Fran & Jean Dzwonkowski
Jerry Schneider Eugene Slaby Susan Gannaway
Marlon ‘Johnny P.’ Przybilla Robert & Cheryl Schroeder Joy Buehler George J. Thilmany Carolyn & Dennis Goplen
Community Memorial Hospital Don Snider Community Memorial Hospital Beth Nelson Norma J. Grausnick
Winona Health Community Report 2008 | 35
Joan & Joseph Greshik Warren J. Wenner John & Penny Breitlow — Margaret T. Holland Verlie Sather*
Marilyn & Henry Hansen Kathleen A. Carroll 50th Anniversary Catherine E. Slaby Lou Anne Schwarz
Jim & Shannon Hanzel Jean Knutzen Bernie & Janet Wagnild
Home & Community James & Bernice Semling —
Monica L. Harrell Gary & Judy Wenner Nancy Dorn — Birthday 50th Anniversary
Carol J. Heyl & Donald Stone Options Family
Robert J. Wernecke Pearl Prudoehl Roxanne & Doug Borkowski
Tom & Bea Hoffmann RTP Company
Haryette Newman Family Rose Dorn Arnie Severtson
Marian & Richard Hopkins Cindy Howlett
Allen Whetstone Pearl Prudoehl Jim & Judy Severtson
Daniel & Dorothy Hoyt Karen S. Clausen
Helen & August Keiper Audrey J. Smith Bev Engel — Retirement Bev Speltz
Karla M. Miller Suzanne M. Jelense, M.D. — Robin Hoeg
Donald & Joan Klagge Lyle Whetstone Retirement
Rose & Richard Kowles Sharon Budnick Dave & Jean Evans — Telecare Volunteers
Eileen E. Amundson
LaDonna Kruse Community Memorial Hospital 60th Anniversary Catherine Slaby
Hermie Boland
Geraldine Landers Virginia Ekern Joan & Joseph Greshik Laura Stover
Jeanne E. Boller
Edna & Nelson Loughlin Julie & Rick Galewski Phil Feiten & Barb Owecke’s Barbara A. Bollinger Dr. & Mrs. James V. Testor
Polly & John Lyons Bill & Carol Geiger Marriage
Donald & Ruth Marg Betty Breitenfeldt Robert & Erika Gilbertson
Richard & Diane Murray Dr. L.J. & Ramona English Carol A. Byrne
Meadow Acres Townhouse Association Dennis Theede
Bob & Sandy Olson Dr. Arnold W. Fenske Community Memorial Hospital
Brenda & Luke Merchlewitz RTP Company
Mark & Barb Pozanc Mary S. Joyce Diana L. Cyert
Curtis & Barbara Mihm Thomas Thomsen
Dick & Eileen Moos Chris Whetstone Ralph Fenske Dr. L.J. & Ramona (Jezewski) English
O.J. & Karen Fawcett Winona Health Surgery &
Friends of Tahra Vose Gordon Will Pearl Prudoehl Anesthesia Departments
Jane Ochrymowycz Judy K. Gerdes
Mike & Jane Trok Sharon Flatten — Birthday Robert & Donna Verdick
Barbara B. Owecke Mary S. Joyce
Dick & Jaci Will Carl & Bonnie Troke Pearl Prudoehl
Donna & Donald Peterson Roger & Ramona Metz
Beatrice A. Wistrcill Al & Debbie Greenwood James S. Pelowski
Bruce & Carol Ramsdell Harry & Maureen Voss Marriage
Dr. Charles & Judy Shepard Ann & Donald Wistrcill Linda & Duane Franzwa – Dorothy Sanders Stephen & Constance Rader
Barb & Steve Slaggie 30th Anniversary Richard & Mary Schneider
James T. Wood Fran & Jean Dzwonkowski JoAnn Weisbrod
Maxine & Jack Speltz Gertrude Votruba Susan & Ronald Buermann
Joan E. Hinds
Dr. Scott & Kathy Turner Jeanne & John Freund — Connie Wood
John & Carolyn Vitek John Woodworth 50th Anniversary Drs. Matt & Laurie Broghammer Winona Health Auxiliary
Janis C. Vose Les & Vi Boelter Bob & Rosemary Shoup Volunteers
Bev Keiper Carol A. Byrne
Washington-Kusciusko School Susan & R. Peter Roehl Alethea H. Fugina —
Judy & Jerry Whetstone Al & Debbie Greenwood Autumn Herber
95th Birthday
Dick & Jaci Will Arlene Young Mr. & Mrs. Carl W. Kiehnbaum Winona Health Communications/
Joan & Joseph J. Greshik
Darold & Diane Wolff Beverly A. Manske Joseph S. Greshik* Robert & Erika Gilbertson Marketing Staff
Jaci & Dick Will Mark & Loretta Bronson
Albert Wacholz Richard Young Ron Galewski Lake Winona Manor Nurses
Helen Olsen Steve Young Genevieve Kulas & CNAs Winona Health Emergency
Hubert Wacholz Judy K. Gerdes Dale Van Brunt Room Staff
Robert Young Scott & Rebecca Lamberty
Helen Olsen Nancy & LaVern Hauschildt Doris Van Brunt
Sharon Budnick
Connie Wood Winona Health ICU Staff
Betty L. Wadewitz Bruce Zeller Robert Michael – 89th Birthday
Cletus A. Hanson Fran Gerlach Joan & Joseph Greshik Family of Barbara T. Rivers
Rhonda & Mac Pohn
Anonymous Winona Health Physicians
Jerome D. Wantoch Dr. Mary S. Michener
Bob Gilbertson — Birthday Goltz Pharmacy – Neil, Daniel
Joe & LaVae Wantoch In Honor of Jerry & Corrine Grochowski
Donna J. Ernst
& Paul Goltz
James Ward Selma M. Arsnow — Birthday Peggy Graham The Michelle Miller Wedding Winona Health Switchboard Staff
Genevieve Kulas Pearl Prudoehl Betty Breitenfeldt Cletus A. Hanson Tony & Sue Hassinger
Jim Welle David Binius Dr. Larry Green Mary K. Murphy Winona Health Valet Services
Karen & Dennis Cleveland Community Memorial Hospital Carol A. Byrne Portia Club Laura Stover
My Family
D uring the past year, we have had a few visits to the Emergency
Arlene L. Sobeck
Amy Nankivil & Peter Shortridge
Marriage
Winona Health
Service Gifts
Room at Community Memorial Hospital to receive care for our Jean Lauer
The following Winona Health
employees chose to direct a gift to the
children. Each time, our children received excellent care from the Dr. Dennis Nolan
Anonymous
Winona Health Foundation as a way to
celebrate their service anniversaries.
doctors, nurses and staff of the Emergency room. As parents, we felt well Evelyn M. Odegaard Cindy Ahrens, 15 years
– 90th Birthday Virginia Bunny Bennick, 35 years
supported and that our children were receiving high-quality care from Cletus A. Hanson Sara Blair, 10 years
Dick & Jaci Will Loretta Bronson, 5 years
professionals who truly cared about them and about us. … Please Rodney H. Oppriecht Faye Conners, 30 years
John & Penny Breitlow Kimberly Devine, 5 years
know that I am deeply grateful to Winona Health for its great care of Our Children & Grandchildren
Robert Elam, 5 years
Karen Engel, 10 years
Larry & Marlene Tipton
me [for surgical care] and of my family over the past year. Sandy & Dick Pope —
Andrea Erickson, 5 years
Stanley Gierhan, 5 years
50th Anniversary Maria Goodroad, 5 years
~ From a letter accompanying a Guardian Angel donation Paula & Robert Drumm Bill Gould, 5 years
Doris & James Killian Julie Gregory, 10 years
Winona Health thanks the individuals and families who shared their stories with us in 2008.
If you have a story to share, contact us at: [email protected] or call 507.457.4157.