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    MFR Nara - t8 - Cleveland Atcc - Herak Bob - 10-2-03 - 00153

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    9/11 Document Archive
    The military phone line at the Cleveland Air Traffic Control Center was recorded on 9/11, but the Watch Supervisor's phone was not. There were a few phones not recorded, but now all are. The TMU phone hosting the national teleconference call was also not recorded. Recorded tapes were stored in the basement. An accident report was compiled following standard protocol, but the quality assurance manager did not conduct a follow up investigation. Some items were kept for liability reasons and not included in the report that was sent to Washington D.C.

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    MFR Nara - t8 - Cleveland Atcc - Herak Bob - 10-2-03 - 00153

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    The military phone line at the Cleveland Air Traffic Control Center was recorded on 9/11, but the Watch Supervisor's phone was not. There were a few phones not recorded, but now all are. The TMU phone hosting the national teleconference call was also not recorded. Recorded tapes were stored in the basement. An accident report was compiled following standard protocol, but the quality assurance manager did not conduct a follow up investigation. Some items were kept for liability reasons and not included in the report that was sent to Washington D.C.

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    Mfr Nara- t8- Cleveland Atcc- Herak Bob- 10-2-03- 00153

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    The military phone line at the Cleveland Air Traffic Control Center was recorded on 9/11, but the Watch Supervisor's phone was not. There were a few phones not recorded, but now all are. The TMU phone hosting the national teleconference call was also not recorded. Recorded tapes were stored in the basement. An accident report was compiled following standard protocol, but the quality assurance manager did not conduct a follow up investigation. Some items were kept for liability reasons and not included in the report that was sent to Washington D.C.

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    89 views2 pages

    MFR Nara - t8 - Cleveland Atcc - Herak Bob - 10-2-03 - 00153

    Uploaded by

    9/11 Document Archive
    The military phone line at the Cleveland Air Traffic Control Center was recorded on 9/11, but the Watch Supervisor's phone was not. There were a few phones not recorded, but now all are. The TMU phone hosting the national teleconference call was also not recorded. Recorded tapes were stored in the basement. An accident report was compiled following standard protocol, but the quality assurance manager did not conduct a follow up investigation. Some items were kept for liability reasons and not included in the report that was sent to Washington D.C.

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    of 2

    COMMISSION SENSITIVE

    UNCLASSIFIED
    ~rfZO LfOr73tO
    MEMORANDUM FOR THE RECORD

    Event: Bob Herak, Quality Assurance Manager at Cleveland Center


    @
    Type: Interview

    Date: October 2, 2003

    Special Access Issues: None

    Prepared by: Lisa Sullivan

    Location: Cleveland Air Traffic Control Center

    Participants (Commission): Dana Hyde, John Farmer, and Lisa Sullivan

    Participants (non-Commission): Bob Herak and Michael McKinley, FAA attorney, Great
    Lakes Region

    Herak said the military phone line at the Center was recorded on 9-11. At the time, the
    Watch Supervisor's phone was not recorded. The Watch Supervisor made decisions that
    he could not record. Herak would have to go back to his notes from that day to see which
    phone was in use for key decisions.

    There were a couple of phones in use on 9-11 that weren't recorded, according to Herak.
    Now all the phones are recorded.

    Herak recalled that the TMU (Traffic Management Unit) phone that hosted 'the national
    "telcon" (tele-conference) that was not recorded.

    Airways facility uses big reel tapes; these tapes are brought to the basement for storage.
    After 9-11, the reels were locked up and kept in the building.

    When asked if a follow-up investigation was conducted at the Center, he said his office
    did not invest 9-11. They provided the information that was necessary to compile a "80-
    20-11" which is the name of a an "accident incident report;" standard ATC protocol. The
    accident package follows very strict format for legal purposes. ATC controllers
    statement are included in it. The accident file includes any data picked up at the Center
    on UA 93 and other 9-11 related information from that day. All of the contents of this
    file were not included in the accident package. Accident file he has sent us all of the
    correspondence all the written stuff (darts and entab data).

    Herak said the Center kept the items not included in the final package for liability
    reasons; such as emails, etc.

    COMMISSION SENSITIVE
    UNCLASSIFIED
    .. -.~ ........

    COMMISSION SENSITIVE

    •
    UNCLASSIFIED
    Herak did not go back and get a transcript of the phone calls from the Military Operations
    Position at the Center that day. He still had the tapes, however, at the Center.

    As the Quality Assurance manager, he never did a report after 9-11. Quality On that day,
    he immediately called the "fac", watched the SA TORI, and gave them the "entab data"
    with reg to coordinates. He was not tasked to do anything else with regard to 9-11. The
    package was sent region to region to Washington.

    Herak was very upset about an incident that accorded shortly after 9-1 ] :,1.. .....
    from FAA came to the Center and confiscated the bi1 reels a~ainst the ,wishes of Herak
    and the management at the Center. A few days later, rought he reels back to the
    Center. Ifhe had failed to do that, it would have been impossible for.Herak to complete
    the accident package. Herak was also upset that the tapes of the struggle recorded at the
    Cleveland Center were leaked to the press after they ~:ot to Washington.J

    ..... .....[That communication ended up on a weosite, according to erak.

    •
    "
    ,;'

    9/11 Personal Privacy

    • COMMISSION SENSITIVE
    UNCLASSIFIED
    2

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