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CHS Module 7 - Maintain Computer System and Networks
CHS Module 7 - Maintain Computer System and Networks
Module #7
AC-N".LED#E'ENT
Copy ight Department of Education /001 0i st Pu,lished +U12 %--* !his module was ,ased on the Competency34ased Cu iculum5Conte6tual "ea ning Mat i6 7C4C3C"M8 and finali9ed on the Inst uctional Modules 0inali9ation :e;elopment <o (shop conducted at the :e;elopment .cademy of the Philippines= !agaytay City= on May &31-= %--*. !his lea ning inst ument was de;eloped ,y the following pe sonnel: Technolo&% Teachers2 'r3 4emuel 4a% E3 )bane5 :on .le>and o ?oces $ . $cience !echnology 'r3 4oselito H3 6apanta @ene al Ma iano .l;a e9 !echnical High $chool 'rs3 'irasol (3 Dasi& $an Ped o ?elocation Cente 1ational High $chool 's3 E,el%n U3 Escario :on .le>and o ?oces $ . $cience !echnology 's3 Cherl%n (3 de Luna .ssem,lywoman 0elicita @. 4e na dino Memo ial ! ade $chool Conte7tual Teacher2 'rs3 'a3 4osefina Bueno Luna 2. ?od iue9 Aocational High $chool Encoder2 'rs3 'arites L3 Tele*i+ 'ila&ros P3 A&uihap :eped Nelson Cleri&o !his wo ( was p oduced with funding p o;ided ,y the :epa tment of 2ducation.
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Course 2 Computer Hard*are $er,icin& NC II Unit of Competenc% 2 'aintain Computer $%stem and Net*or+s 'odule 2 'aintainin& Computer $%stems and Net*or+s
INTR"DUCTI"N
!his module contains info mation and suggested lea ning acti;ities on Compute Ha dwa e $e ;icing 1C II. It includes the following competencies: plan and p epa e maintenance p ocedu esG maintain compute system and netwo (sG and inspect and test compute system and netwo (s. It consists of ; lea ning outcomes. 2ach lea ning outcome contains lea ning acti;ities suppo ted ,y each inst uctional sheet. Upon completion of this module= epo t to you teache to assess you achie;ement of (nowledge and s(ills eBui ement of this module. If you pass the assessment= you will ,e gi;en a ce tificate of completion.
$U''AR) "( LEARNIN# "UTC"'E$2 Upon completion of the module you should ,e a,le to: "#1. Plan and p epa e maintenance p ocedu es "#%. Maintain compute system and netwo (s "#). Inspect and test compute system and netwo (s PRE RE<UI$ITE$2 Cou must ha;e completed module F H:iagnose and ! ou,leshoot Compute $ystemI and module & HConfigu e Compute $ystems and 1etwo (sI ,efo e studying this module.
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TECHNICAL TER'$
"H$ = #ccupational Health and $afety LAN Card 5 "ocal a ea netwo ( inte face ca d. $er,er 5 is a pa t of a netwo (. It is a special compute that use s on the netwo ( can asses to ca y out a pa ticula >o,. Port hub >Port 5 is a connecto on the ,ac( of a compute o othe de;ice. . po t is eithe a se ial po t o a pa allel po t. 'odem 3 9'odulator Demodulator: !he modem is a de;ice that allows a gi;en compute to sha e data o othe wise a de;ice which let compute s e6change info mation U$B 5 7Uni;e sal $e ial Po t8 $canner3 it is an input de;ice that ead te6t o illust ation p inted on pape = t anslates the info mation into a fo m that a compute can use. Printer It is a piece of ha dwa e that p oduces a pape copy 7also (nown as Jha dcopyD8 of the info mation gene ated ,y the compute . (lash dri,e = a po ta,le sto age de;ice which is plug di ectly to the U$4 po t. Net*or+ = a g oup of compute s and associated de;ices that a e connected ,y communications facilities. "$ 9"peratin& s%stem: softwa e that cont ols the allocation and use of p og ams and data that a compute uses. $oft*are 5 p og ams and data that a compute uses. 'otherboard = contains the CPU= 4I#$= Memo y= mass sto age inte faces= se ial and pa allel po ts= e6pansion slot and all the cont olle s eBui ed to cont ol standa d pe iphe al de;ices such as the display sc een= (ey,oa d and dis( d i;e UTP = 7Unshielded !wisted Pai 8 least e6pensi;e and most popula netwo ( media. LAN = "ocal . ea 1etwo (= the connection of compute s within an o gani9ation o a ,uilding. 'AN 5 Met opolitan . ea 1etwo (= the esta,lishment of connection among compute s within a count y o municipality. .AN 5 <ide . ea 1etwo (= glo,al connection of netwo (ed compute s. #the wise (nown as the inte net. 'aintenance is the testing and cleaning of eBuipment. Plannin& = is ,oth the o gani9ational p ocess of c eating and maintaining a planG and the psychological p ocess of thin(ing a,out the acti;ities eBui ed to c eate a desi ed futu e on some scale Computer $%stem !he complete compute made up of the CPU= memo y and elated elect onics 7main ca,inet8= all the pe iphe al de;ices connected to it and its ope ating system. Compute systems fall into two , oad di;isions: clients and se ;e s. Client machines fall into th ee catego ies f om low to high end: laptop= des(top and wo (station. $e ;e s ange f om small to la ge: low3end se ;e s= mid ange se ;e s and mainf ames.
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Course 2 Computer Hard*are $er,icin& NC II Unit of Competenc% 2 'aintain Computer $%stem and Net*or+s 'odule 2 'aintainin& of Computer $%stem and Net*or+s L"?@ 2 Plan and Prepare 'aintenance Procedures
Assessment Criteria2 1. %. ). ?eBui ement fo planning and p epa ing fo maintenance tas( is o gani9ed. 26ecution of #H$ policies a e ca ied out along with the tas(. Chec(ed compute system to ,e maintainedG which co esponds to specification and eBui ements. K. 1ecessa y mate ials fo ensu ing wo ( deli;e y confo m to the tas(. F. P ope tools= eBuipment and testing de;ices fo maintenance pu poses a e o,tained and chec(ed against co ect ope ation and safety. &. Compute system and netwo ( to ,e maintained a e identified ,ased on the teache s inst uctions References2 1. 4igelow= $tephen +.= PC Technicians Troubleshooting, McGraw Hill %. /elly=:ianne?ose= Compute Maintenance and ! ou,leshooting Hand,oo( Rose Nelson <24: http:EEhome.comcast.netEL ). $andle =Co ey= 0i6 Cou #wn PC=MI$ P ess K. /uhlman= :a;e= d(uhlmanM e66.com http:EEwww. e66.comELd(uhlman :a;e /uhlman. !his documentation is co;e ed ,y !he MI! "icense: http:EEwww.opensou ce.o gElicensesEmit3license
F. Meye s=Mi(e=Int oduction to PC Ha dwa e and ! ou,leshooting=Mcg awHill &. www.ese ;iceinfo.com 7. http:EcsdE%.compute .o g *. http:Ese;ie .comEwps '. www.yahoo.com
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%. :esign a systematic maintenance plan fo you softwa e. 4ac(up you files Install o secu e passwo ds :elete tempo a y files Update anti;i us and spy wa e '"NTHL) C"'PUTER 'AINTENANCE PLAN 4UNE .nti ;i us softwa e chec(ups :is( space utili9ation :ef agmentation of ha d d i;es ! ou,leshoot ha dwa e and softwa e issues
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T)PE$ "( 'AINTENANCE PR"CEDURE2 9@: Ha dwa e maintenance is the testing and cleaning of eBuipment. 9/: Info mation system maintenance is the outine updating of maste files= such as adding and deleting employees and custome s and changing c edit limits and p oduct p ices. 9;: $oftwa e o p og am maintenance is the updating of application p og ams in o de to meet changing info mation eBui ements= such as adding new functions and changing data fo mats. It also includes fi6ing ,ugs and adapting the softwa e to new ha dwa e de;ices. 9A: :is( o file maintenance is the pe iodic eo gani9ing of dis( files that ha;e ,ecome f agmented due to continuous updating.
.or+ place procedures Identify ha9a ds and assess is(. 26ecution of #H$ policies a e ca ied out along with the tas(.
0ollowing ce tain p ocedu e is ;e y impo tant to pe fo m a gi;en ope ation o e;olution o in eaction to a gi;en e;ent. !he ta,le ,elow shows diffe ent elements and thei co esponding pe fo mance c ite ia to ,e a,le to identify occupational health and safety ha9a ds= and assess is(= as well as follow inst uctions and p ocedu e in the wo (place with minimal supe ;ision. !he students will also ,e capa,le of pa ticipating and cont i,uting to #H$ management issues. ELE'ENT 1. Identify ha9a ds and assess is(. PER("R'ANCE CRITERIA 1.1 Identify ha9a ds in the wo ( a ea and du ing the pe fo mance of wo (place duties. 1.% .ssess le;el of is( %.1 ?epo t ha9a ds in the wo ( a ea to designated pe sonnel acco ding to wo (place p ocedu es %.% 0ollow wo (place p ocedu es and wo ( inst uctions fo assessing and cont olling is(s with minimal supe ;ision. %.) <hene;e necessa y= within the scope of esponsi,ilities and competencies= follow wo (place p ocedu es fo dealing with ha9a ds and incidents= fi e andEo othe eme gencies. ).1 :esc i,e employee ights ega ding
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ELE'ENT wo (place.
PER("R'ANCE CRITERIA consultation on #H$ matte s ).% ?aise tas( andEo >o, specific #H$ issues with app op iate people in acco dance with wo (place p ocedu es and ele;ant #H$ legislati;e eBui ements ).) Cont i,ute to pa ticipati;e a angement fo #H$ management in the wo (place within o ganisational p ocedu es and the scope of esponsi,ilities and competencies ).K P o;ide feed,ac( to supe ;iso on ha9a ds in wo ( a ea in line with o ganisational #H$ policies and p ocedu es ).F P o;ide suppo t in implementing p ocedu es to cont ol is(s in acco dance with o ganisational p ocedu es N N N N N N N Ha9a ds identified P o,lems encounte ed in managing is(s associated with ha9a ds Cla ification on unde standing of #H$ policies and p ocedu es Communication and consultation p ocesses 0ollow up on epo ts and feed,ac(. 2ffecti;eness of is( cont ols in place ! aining needs
26amples of #H$ issues which may need to ,e aised ,y wo (e s with designated pe sonnel may include:
Mate ials= !ools= 2Buipments and !esting :e;ices. Tools 9@: . p og am used fo softwa e de;elopment o system maintenance. Ai tually any p og am o utility that helps p og amme s o use s de;elop applications o maintain thei compute s can ,e called a tool. 26amples of p og amming tools a e compile s= inte p ete s= assem,le s= K@"s= edito s= de,ugge s and application gene ato s. 9/: . p og am that helps the use analy9e o sea ch fo data. 0o e6ample= Bue y and epo t p og ams a e often called Bue y tools and epo t tools. 9;: .n on3sc een function in a g aphics p og amG fo e6ample= a line d aw= ci cle d aw o , ush tool. 9A: . softwa e cont ol panel fo setting use p efe ences.
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9B: $ometimes= people will call any softwa e a Otool.O 0o e6ample= the ph ase= Othe e a enPt any tools to do that >o,O means that no application is a;aila,le to pe fo m the eBui ed p ocessing.
'aterials
2BuipmentE0acilities $e ;e Compute pe iphe als :es(top compute s #H$ guidelines Phil. 2n;i onmental p otection standa ds Monito s Mothe ,oa d Powe supply 1etwo ( de;ice and ca,lings Hu,s $witches ".1 Ca ds P inte s and $canne s ?oute s U$4 0lash : i;es !ools Q Inst uments P otecti;e eye wea <i e st ippe with cutte Plie s7.sso ted8 $c ew d i;e s 7.sso ted8 $olde ing i onEgun :e3solde ing tool 0lashlight !wee9e s Mi o s .ntistatic w ist w ap ".1 !este C imping tool $oftwa e installe <o ( ,ench Magnifying glass $upplies Q Mate ials 0loppy dis( Compact :is(
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/3 :esign a systematic daily plan fo you softwa e= gi;en the time allotment of 1 wee(.
'AINTENANCE TA$Create an emergency diskette Check for viruses 4ac( up files Defragment hard drive Scan hard drive for errors
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: Computer Hard*are $er,icin& NCII : 'aintain Computer $%stem and Net*or+s : 'aintainin& of Computer $%stem and Net*or+s 2 'aintain Computer $%stem and Net*or+s
.pp op iate pe sonal p otecti;e eBuipment confo m to standa d p ocedu es. Confi mation of compute no mal function confo ms to co ect ope ation and safety. Pe iodic maintenance of eBuipment is pe fo med following manufactu e Ds eBui ements. 2sta,lished p ocedu es a e followed in case of epai and pa ts eplacements. .ccidental e;ents o conditions a e esponded to in acco dance with the esta,lished standa ds. Tools D Instruments P otecti;e eye wea <i e st ippe with cutte Plie s7.sso ted8 $c ew d i;e s 7.sso ted8 $olde ing i onEgun :e3solde ing tool 0lashlight !wee9e s Mi o s .ntistatic w ist w ap ".1 !este C imping tool $oftwa e installe <o ( ,ench Magnifying glass $upplies D 'aterials 0loppy dis( Compact :is(
Resources2 ECuipment>(acilities $e ;e Compute pe iphe als :es(top compute s #H$ guidelines Phil. 2n;i onmental p otection standa ds Monito s Mothe ,oa d Powe supply 1etwo ( de;ice and ca,lings Hu,s $witches ".1 Ca ds P inte s and $canne s ?oute s U$4 0lash : i;es Reference2
1. Mc"aughlin=?o,e t= $asse =$usan= ?alston=Ma y.0i6 Cou #wn PC.Philippine @ aphic . ts= Inc !andang $o a $t.Caloocan City %. Me alco 0aoundation. Mic ocompute $e ;icing Plus. Pasig City= Philippines. ). "egaspi=Ca los= CaiRa= Ma ( .nthony. #pe ate . Pe sonal Compute . :asma iRas Compute "ea ning Cente .:asma iRas=Ca;ite= Philippines
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K. F. &. 7. *. '.
4igelow=$tephen +. PC !echnicianDs ! ou,leshooting =Mc@aw Hill www.helpwithpcs.com http:EEen.wi(ipedia.o g www.techsoup.o g www.howstuffwo (s.com www.mic osoft.comEtechnetEnetwo (
!he e a e tools and eBuipments used to p otect the use and the compute system. !ypes of pe sonal p otecti;e de;ices
1.
.nti3static de;ices
%. Powe su ge p otecto s ). Pe sonal eBuipments E$D 9Electro $tatic Dischar&e: 3. small amount of static elect icity that can small pa ts of you compute . .nti3static de;ices 3:e;ices designed to p otect the compute f om static elect icity. 26amples: 1. .nti3static w ist st ap %. .nti3static mat ). .nti3static ,ag K. .nti3static sp ay Po*er sur&e protectors 3:e;ices designed to p otect the compute f om sudden powe se ges f om inte mittent powe sou ces. 26amples: 1. .A? 7.utomatic Aoltage ?egulato s8 %. UP$ 7Uninte upted Powe $upply8 Personal ECuipments 1. $mall paint , ush %. $c ew d i;e s ). Plie s and twee9e s K. Comp essed ai F. Handheld ;acuum dest oy
?egula scheduled up(eep of you compute will (eep you and you and you compute wo (ing p ope ly. Dail% $chedule Update ;i us and spywa e definitions :o inc emental ,ac(up 5 ,ac( up updated files fo each date. ?e,oot upon c ash3 ?e,oot the compute to fi6 you pc upon c ash.
.ee+l% 0ull ;i us and spywa e scan Complete ,ac(up of files Patch up 5@et latest softwa e update fo you ope ating system.
'onthl% )earl% Chec( you p og ams 5 clean up unused p og ams ?efo mat you ha d d i;e and einstall the ope ating system Ma(e a full diagnostic chec( on ha dwa e and softwa e Clean you PC inside and out. :ef ag3 def ag you ha d d i;e to speed up its ope ation.
AutoE
$can hard dis+ file s%stems for errors $can for ,iruses Bac+ up data Clean CRT screen
Ces Ces 1o 1o
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Defra&ment hard dis+s $can for hard dis+ read errors Clean mouse Chec+ for full hard dis+ ,olumes and remo,e unnecessar% files Update ,irus definition files Chec+ po*er protection de,ices to ensure the% are still protectin& the s%stem Chec+ po*er suppl% fan for ,entilation and dirt buildup and clean if necessar% Bac+ up C'"$ information Update emer&enc% boot floppies Clean flopp% dis+ dri,e internals and read>*rite heads Chec+ processor temperature8 inspect heat sin+ and fan to ensure the% are *or+in&
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Clean e7terior of case Clean e7terior of monitor Chec+ and clean interior8 motherboard and e7pansion cards if necessar%
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Different Aspects of Computer !irus 0inde 3 sea ches fo the new uninfected files and the ?eplicato 3 actually ta gets these files and infects it ,y multiplying itself. Ho* do!irus Affects a $%stemE
It co upts files It slows down the speed of the compute system It causes the system to hang f eBuently It deletes ;a ious files
$ources of !irus Infection . ;i us can ente the system and infect it th ough ;a ious sou ces. $ome of the sou ces a e
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$teps to Remo,e !iruses ?emo;ing ;i uses= though technical= is yet a ;e y simple p ocess if all the eBui ed steps a e p ope ly followed. !he ,asic steps a e:
Update anti;i us softwa e with the latest ;i us definitions :o a complete system scan
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'ethods of Eliminatin& !iruses ?emo;ing the ;i us 5 <hen the ;i us can ,e easily identified and can ,e emo;ed without affecting othe files= then the anti;i us emo;es it f om the host place. Qua antine 5 !his is done when the ;i us cannot ,e easily identified emo;ed f om the file and the emo;al of ;i us means the emo;al of the complete file. In this method= although the ;i us is not eliminated= it is ende ed inacti;e ,y mo;ing the file into OBua antineO and enaming it. T%pes of ,iruses and E7amples 4oot ;i uses: !hese ;i uses infect floppy dis( ,oot eco ds o maste ,oot eco ds in ha d dis(s. !hey eplace the ,oot eco d p og am 7which is esponsi,le fo loading the ope ating system in memo y8 copying it elsewhe e on the dis( o o;e w iting it. 4oot ;i uses load into memo y if the compute t ies to ead the dis( while it is ,ooting. 26amples: 0o m= :is( /ille = Michelangelo= and $tone ;i us P og am ;i uses: !hese infect e6ecuta,le p og am files= such as those with e6tensions li(e .4I1= .C#M= .2T2= .#A"= .:?A 7d i;e 8 and .$C$ 7de;ice d i;e 8. !hese p og ams a e loaded in memo y du ing e6ecution= ta(ing the ;i us with them. !he ;i us ,ecomes acti;e in memo y= ma(ing copies of itself and infecting files on dis(. 26amples: $unday= Cascade Multipa tite ;i uses: . hy, id of 4oot and P og am ;i uses. !hey infect p og am files and when the infected p og am is e6ecuted= these ;i uses infect the ,oot eco d. 26amples: In;ade = 0lip= and !eBuila $tealth ;i uses: !hese ;i uses use ce tain techniBues to a;oid detection. !hey may eithe edi ect the dis( head to ead anothe secto instead of the one in which they eside o they may alte the eading of the infected fileDs si9e shown in the di ecto y listing. si9e gi;en in the di ecto y. 26amples: 0 odo= +oshi= <hale
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Polymo phic ;i uses: . ;i us that can enc ypt its code in diffe ent ways so that it appea s diffe ently in each infection. !hese ;i uses a e mo e difficult to detect. 26amples: In;olunta y= $timulate= Cascade= Phoeni6= 2;il= P oud= Ai us 1-1 Mac o Ai uses: . mac o ;i us is a new type of compute ;i us that infects the mac os within a document o template. <hen you open a wo d p ocessing o sp eadsheet document= the mac o ;i us is acti;ated and it infects the 1o mal template. 26amples: :MA= 1uclea = <o d Concept. Anti,irus $oft*are $oftwa e designed to cu e ;i us infected machines. .n anti;i us is a p og am that sea ches fo = identifies and emo;es potential ;i uses e6isting in the compute system 26amples of .nti3;i us softwa e
$ymantec 1o ton anti;i us .A@ anti;i us Mc.fee $can Mic osoft .nti;i us
!irus remo,al ECuipment and 'aterials2 ECuipment $ystem unit Monito /ey,oa d and Mouse 'aterials .nti3;i us $oftwa e 7.A@ anti3;i us8 Ai us emo;al P o;ided with the necessa y eBuipment and mate ials t ou,leshoot the ;i us infected a ea. Cou will ,e assessed using the following c ite ia E,aluation2 CRITERIA 1.Pe iodic maintenance is o,se ;ed %. #,se ;ance of safety p ecautions. ). .pp op iate mate ials a e used ;i us emo;al. K. Confi mation of compute s no mal function .
: Computer Hard*are $er,icin& NCII : 'aintain Computer $%stem and Net*or+s : 'aintainin& of Computer $%stem and Net*or+s
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"#). Inspect and !est Compute $ystem and 1etwo (s Module 7. Maintaining Compute $ystem and 1etwo (
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Assessment Criteria2
1. %. ). K. 0inal inspection of the de;ice is instituted to ensu e tas( pe fection. Compute system is ;alidated to ensu e 1--U ope ation. "a,o ato y management and maintenance confo ms to company atmosphe e. .ccomplishment epo t is deli;e ed to conce ned teache afte finishing the tas(. Tools D Instruments P otecti;e eye wea <i e st ippe with cutte Plie s7.sso ted8 $c ew d i;e s 7.sso ted8 $olde ing i onEgun :e3solde ing tool 0lashlight !wee9e s Mi o s .ntistatic w ist w ap ".1 !este C imping tool $oftwa e installe <o ( ,ench Magnifying glass .llen (ey .-F3.%F IC inse tionEe6t action tool ?$3%)% pin inse tionEe6t action tool $upplies D 'aterials 0loppy dis( Compact :is(
Resources2 ECuipment>(acilities $e ;e Compute pe iphe als :es(top compute s #H$ guidelines Phil. 2n;i onmental p otection standa ds Monito s Mothe ,oa d Powe supply 1etwo ( de;ice and ca,lings Hu,s $witches ".1 Ca ds P inte s and $canne s ?oute s U$4 0lash : i;es
Reference2 1. Mc"aughlin=?o,e t= $asse =$usan= ?alston=Ma y.0i6 Cou #wn PC.Philippine @ aphic . ts= Inc !andang $o a $t.Caloocan City %. Me alco 0aoundation. Mic ocompute $e ;icing Plus. Pasig City= Philippines. ). "egaspi=Ca los= CaiRa= Ma ( .nthony. #pe ate . Pe sonal Compute . :asma iRas Compute "ea ning Cente .:asma iRas=Ca;ite= Philippines K. 4igelow=$tephen +. PC !echnicianDs ! ou,leshooting =Mc@aw Hill
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F. &. 7. *. '.
P inte HU4 M#:2ME?oute !a,le 'aterials2 <indows TP C: installe 7o iginal softwa e8 Hard*are Inspection @i;en the following tools= mate ials and eBuipment= pe fo m ha dwa e inspection. Cou will ,e assessed using the following c ite ia E,aluation2 CRITERIA 1. $eBuence of steps. %. #,se ;ance safety p ecautions. ). P ope inspection of ha dwa e components. K. P ope inspection of the p inte .
Net*or+ and Internet Inspection @i;en the following tools= mate ials and eBuipment= pe fo m 1etwo ( and Inte net inspection. Cou will ,e assessed using the following c ite ia E,aluation2 CRITERIA 1. $eBuence of steps. %. #,se ;ance of safety p ecautions.
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"peratin& $%stem Inspection @i;en the following tools= mate ials and eBuipment= pe fo m #pe ating $ystem inspection Cou will ,e assessed using the following c ite ia E,aluation2 CRITERIA 1. $eBuence of steps. %. #,se ;ance of safety p ecautions. ). P ope inspection of ope ating system. K. P ope inspection of ope ating system updates. RATIN# %-U %-U )-U )-U 1--U
@3 Personal protecti,e de,ices3!he tools and eBuipments used to p otect the use and the compute system /3 Anti static de,ices
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