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  • Conversatii La Check-In Hotel - Check-In Procedure Conversation

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    The bellboy greets the guest and assists with luggage before escorting them to the front desk. The receptionist checks availability and takes the guest's reservation for a superior room for one week. After paying a deposit, the guest is provided keys, information, and meal vouchers. The bellboy then escorts the guest to their room, explains amenities, and ensures they have everything before leaving.

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    Conversatii la check-in hotel

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    Conversatii la check-in hotel - Check-In Procedure Conversation

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    The bellboy greets the guest and assists with luggage before escorting them to the front desk. The receptionist checks availability and takes the guest's reservation for a superior room for one week. After paying a deposit, the guest is provided keys, information, and meal vouchers. The bellboy then escorts the guest to their room, explains amenities, and ensures they have everything before leaving.

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    © All Rights Reserved
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    767 views2 pages

    Conversatii La Check-In Hotel - Check-In Procedure Conversation

    Uploaded by

    emilemil11
    The bellboy greets the guest and assists with luggage before escorting them to the front desk. The receptionist checks availability and takes the guest's reservation for a superior room for one week. After paying a deposit, the guest is provided keys, information, and meal vouchers. The bellboy then escorts the guest to their room, explains amenities, and ensures they have everything before leaving.

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    of 2

    31st May 2012

    SCENARIO OF HANDLING PROCEDURE CHECK IN OF THE GUEST BY


    BELLBOY
    Bellboy : Good morning, welcome to Bintan Lagoon Hotel
    Guest : Good morning
    Bellboy : Main your head please, do you have any luggage, Madam?
    Guest : Yes, In baggage
    (Bellboy take some luggages from baggage)
    Bellboy : Would you like to check your luggage, please?
    Guest : Yes, of course. Enough
    Bellboy : Would you like to follow me to Front desk?
    Guest : Certainly
    Bellboy : This way please...
    Receptionist : Good morning, welcome to Bintan Lagoon Hotel. May I assist You?
    Guest : Yes, good morning. I want to stay in your hotel
    Receptionist : Excuse me me. Do you have reservation before?
    Guest : No, I dont have
    Receptionist : All right mam, our hotel have Deluxe room, Superior room and Standard room. Which one
    do you like?
    Guest : Id like Superior room
    Receptionist : May I know your name, please.....
    Guest : My name is Elisabeth Taylor
    Receptionist : For how many person and for how long would stay in our hotel, Mrs.Taylor?
    Guest : Just for me, for a week
    Receptionist : Would you wait a moment, Mam. Let me check it for you
    Guest : Ok. If i choose superior room, what would I get?
    Receptionist : You will get free hot spot in the room for 24 hour.
    Guest : How much is the rate?
    Receptionist : The rate is US $ 200 nett include breakfast.
    Guest : Ok, I will take it.
    Receptionist : What type of payment youll take?
    Guest : By cash
    Receptionist : May I borrow your ID card, Mrs. Taylor?
    Guest : Here you are
    (Receptionist fill the resgistration card)
    Receptionist : Mrs. Taylor, our hotel have regulation that every guest have to pay deposite payment for 2 x
    room rate net x nights. So you have to deposite at least US $ 400.00
    Guest : Never mind, here you are
    (Receptionist prepare key card, guest card, meal coupon, welcome drink card)
    Receptionist : Would you like to sign here?
    Guest : Ok
    Receptionist : Mrs. Taylor, .................... (Receptionist read guest card and give the key, guest card, meal
    coupon and welcome drink card). You can have a breakfast in our Kintamani Restaurant
    from 7 a.m until 10 a.m.
    Well, thank you very much Mrs. Taylor. Have nice stay with Bintan Lagoon Hotel and If you
    have any question do not hesitate to call me by dial number 2.
    Would you like to go to your room now?
    Guest : Yes, of course
    Receptionist : Our bellboy will escort you to your room.
    Guest : Ok
    Receptionist : Bellboy please......
    Bellboy : Yes, I am
    Receptionist : Mrs.Taylor this is our bellboy
    Bellboy : Good morning Mrs.Taylor, follow me please....
    Guest : Yes, I am
    CHECK-IN PROCEDURE CONVERSATION
    CHECK-IN PROCEDURE CONVERSATION http://wicaksonosmk2pwr.blogspot.ro/2012/05/check-in-procedure-con...
    1 of 2 17.07.2014 21:11
    Bellboy :Mrs.Taylor this is your room. Number, 205, wait a moment Ill open the door.
    Guest : Ok
    (Bellboy knock the door and open the door, bellboy get in the room, turn on the light, and open the curtain)
    Bellboy : After you please....
    Guest : Thank you
    (Bellboy take the luggage in the room)
    Bellboy : Mrs.Taylor may I explain your room facilities now?
    Guest : Yes, of course
    Bellboy : Mrs. Taylor this is your television, it has 99 channels. If you want to know your bill you choose
    channel 0. If you want to know about Bintan Lagoon Hotel facilities you choose channel 1,
    the others channels are local and international channels. And this your wardrobe, you can
    keep your dress here. And this is your telephone, if you want to make an international call
    just dial your destination number. If you want to have room service dial 1. You can dial
    number 2 for calling front desk. And if you need housekeeping service dial 3. Mrs.Taylor this
    is your AC, you can adjust the temperature as you wish by using this remote controll. This is
    your bathroom. You have cold and hot water. Red colour for hot water and the blue is for
    cold water.
    All right Mrs.Taylor, do you have anything to ask?
    Guest : No, thank you
    Bellboy : Mrs.Taylor, this is your key and guest card. May i take the luggage tag?
    Guest : Here you are
    Bellboy : Mrs.Taylor I hope you enjoy your time and feel like your home
    Guest : Ok, thanks. This is for you
    (Bellboy closing the door and go back to the concierge desk then fill the bellboy errand card and bellboy
    controll sheet)
    Diposkan 31st May 2012 oleh Concierge Section

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    sahifa syed 14 Maret 2013 06.53
    hello, can you please describe to me the check in process
    Balas
    CHECK-IN PROCEDURE CONVERSATION http://wicaksonosmk2pwr.blogspot.ro/2012/05/check-in-procedure-con...
    2 of 2 17.07.2014 21:11

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