Module For Tourism
Module For Tourism
Module For Tourism
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May I Help You?- A Communicative Module for Hotel Students is created to cater for the
needs of students going for the LI in the various hotel and resorts. The target group for this
module will be the 20 tourism students of semester 4 in PIS. This group are chosen in
preparation for their LI at various hotels and resorts. This course is designed for them because
they want to learn the common English terms and expressions that are used in such places.
The overall objective of the course and the module is to help the students to speak better
English, to use proper words, and to communicate better with guests.
THE SLOT
TIME
SLOT 1
8 - 10
ACTIVITY
KNOW YOUR
VOCABULARY
ROLE PLAYING
SLOT 2
11 - 1
SLOT 3
2- 4
SLOT 4
45
COURSE
ASSESSMENT
COURSE
EVALUATION
TOPIC
TEA BREAK
BOOKING A ROOM
CHECKING IN
CHECKING OUT
DEALING WITH COMPLAINTS
LUNCH BREAK
Hotel industry words/terms/expressions
Booking A Room
FILLING UP EVALUATION FORM
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SLOT 1
8.00 A.M. 10.00 A.M.
(KNOW YOUR VOCABULARY)
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Activity
Instruction
Learning
Objective
SLOT 1
(i)Teacher asks
students to sit in
pairs and answer
the vocabulary
quiz. (Sec. A, B,
C and D.)
>To
familiarise
students with
vocabulary
and
terminology
related to
hotel industry.
>To improve
students
pronunciation
.
KNOW
YOUR
VOCABULARY
(Hotel industry
words/terms/ex
pressions )
Section A :
(ii) Teacher
discusses the
answer.
Learning Outcomes
correct
ENGLISH
THROUGH
PICTURES
Section B :
THE BEST FIT
Section C :
EXCUSE ME SIR!
Section D :
THE BEST
RESPONSE
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SLOT 2 :
ROLE PLAYING
(i)Teacher
distributes the
written dialogue
on how to book a
room to each
pairs.
>Use the
language
effectively in
given
situation.
(iv)Teacher
assigns each
pairs to do a role
play on the
following
situation:(i) BOOKING A
ROOM
(ii) CHECKING IN
(iii) CHECKING
OUT
(iv) DEALING
WITH
COMPLAINTS
(2 pairs for
situation no (i)
and no (ii) and 3
pairs each for
the other
situation.
Each pairs is
given 15 minutes
to come out with
the dialogue and
5 minutes for the
role play.
SLOT 3 :
COURSE
ASSESSMENT
SLOT 4 :
COURSE
EVALUATION
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lobby
pillow
coffeemaker
lamp
bell
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1.
7.
2.
8.
3.
9.
4.
5.
10.
6.
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uniform
credit
luggage
jacuzzi
5.
1.
2.
control
6.
3.
7.
4.
8.
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9.
10.
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armchair
phone
cups
hallway
1.
4.
5.
2.
3.
7.
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10.
8.
9.
3. Check out
(clean/cleaned) yet.
(require/request)
anything else
5. I can't
11 | P a g e
7. Everything is in
(online/internet)?
9. We hope you
(staying/stay)?
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conference.
4. I'll need to see your passport, or some other form of
(identity/identification).
room)
6. The concierge will
7. There's a
(dispersal/disposal).
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1.
Yes, you can park it in the parking lot around the corner.
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Yes, would you like to pay for the extra room by credit card?
I'm sorry but it's the biggest room we have available right now.
Chinese food.
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Of course.
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I don't know. You'll have to contact your bank to get that information.
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The cleaning staff will pick up the dirty towels when they clean the room.
It's 8:30 PM
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10. I reserved a room for Friday. I'd like to change that to Saturday.
OK, you will be leaving on Saturday?
19 | P a g e
4. Breakfast is
pets
coffeemaker
8. We organize sight-
9. I'll get the staff to bring up some new filters for the
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sleeps
delivered
form
front
top
vacancies
of ( = in addition to) the basic room rate.
in your room.
4. This suite
desk.
up to 5 people.
to you later.
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beds?
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SLOT 2
11.00 A.M. 1.00 P.M.
(Role Play)
64 kbps audio
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
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Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
Receptionist:
Mrs Ryefield:
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SLOT 3
2.00 P.M. 4.00 P.M.
Course Assessment
Section A: Write the correct word (from the list on the right) to describe each picture:
horseback
conference
balcony
beach
phone
bellhop
course
chair
cart
sheets
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1.
2.
3.
4.
5.
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6.
7.
8.
9.
10.
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Section B:
Fill in each blank with the correct word. If both words can be used, choose the one that sounds
more natural in each situation:
1.The rate for that room is
2. I can
3. Is there a
5. We offer
6. This service is
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8. We offer 24-
(conveniences/conventions). These
Section C: A guest wants some information from you. Choose the most natural-sounding
response:
1.
He's not around right now, but I'll have him call you as soon as possible.
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The fact that we're located close to the train station makes us a very convenient
choice.
5. I think the taxi driver cheated me!
You have to make sure that the taxi driver uses the meter.
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Safety first!
"Conference Room."
Take the elevator up to the second floor and turn right. You'll see
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It's hotel policy. All guests have to leave their passports at the reception desk for the
Section D
Fill in each blank with the proper (best) response from the list below:
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messages
system
extra
charged
receipt
machine
card
fitness
baggage
offers
1.
We
you an additional $5 for the two long-distance calls that you made.
2. There are no
for you.
5. There's a
6. We use (swipe)
keys.
( = computer) is
right now.
blankets.
SECTION E : Imagine you are taking the hotel reservation via phone. Complete the
dialogue with suitable sentences.
THE END -
SLOT 4
4.00 P.M. 5.00 P.M.
Course Evaluation
Course Evaluation
1. How likely is it that you would recommend this training to a friend or colleague?
Extremely likely - 10
Did you feel that your trainer spent too much time speaking with you, too little time
speaking with you, or about the right amount of time speaking with you? Much too much
Somewhat too much
Slightly too much
About the right amount
Slightly too little
Somewhat too little
Much too little
20. How effectively did you feel the skills taught in the training were significant to be used in
your workplace?
How effectively did you feel the skills taught in the training were significant to be used
in your workplace? Extremely effectively
Quite effectively
Moderately effectively
Slightly effectively
Not at all effectively
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REFERENCE
http://www.englishformyjob.com/ell_hotelindustry.html
https://www.surveymonkey.com/s.aspx?