Professional Documents
Culture Documents
AHCT Dec 2009
AHCT Dec 2009
CLOUD COMPUTING
Heaven-sent applications?
T H E O R I G I NAL.
W
H A N D W O V E N FROM WEATHER-RESISTANT DEDON FIBER. elcome to the diet issue of Asia’s flavonoids it will contain. protection but please check with the experts
favourite hospitality read! While vegetable based margarine has long before taking our word for it.
While chocolate, butter, beer been considered healthier than butter, growing If you are looking at butter, chocolate,
and cocktails certainly are a diet, you may be awareness of issues surrounding hydrogenated beer and cocktails you would appear to have
thinking this is not perhaps the healthiest diet fats in marge make butter a safer bet. And a some of the material ingredients for a good
possible. It’s difficult to tell these days when tastier one. and well-deserved break.
medical advice changes with each internet It’s a tough call defending the health We would like to wish all our readers and
‘refresh’ button click. merits – if any – of beer and cocktails but advertisers the very best of the season!
But the most recent research shows scientists in Spain are claiming that for men
flavonoids in chocolate may help keep blood at least drinking large amounts of alcohol
pressure down, keep blood flowing, and the (of any kind) is a good way of protecting the
heart healthy. If you need another excuse to heart. Sorry sisters – it doesn’t work for you!
spend money, the less processed and likely They seem to be suggesting that drinking
more expensive the chocolate is, the more eight bottles of wine a week offers the most Mischa
Moselle
ENDORSEMENTS
Managing Editor
Mischa Moselle
[email protected]
Baking Industry The Federation
Hong Kong Hotels Hong Kong Federation Of Hong Kong Association
Design by Training Centre Of Hong Kong
Association Chefs Association Restaurant Owners Of Thailand
Hotel Owners
Koon Ming Tang
[email protected]
Contributors
Zara Horner Association Of
International
Singapore
Chefs Association
Hong Kong
Bakery & Confectionery
Hong Kong
Maitre D’hotel Association
Singapore
Hotel Association
Hong Kong
Bartenders Association
Robin Lynam Hoteliers Shanghai Association
Euan McKirdy
Glen Watson
Ruth Williams
Shanghai Myanmar Chefs Malaysian Association Macau Hotel Club managers Association
Associate Publisher Chefs Association Association Of Hotels Association Hong Kong
Sharon Knowler
[email protected]
HONG KONG
Thomson Press Hong Kong Limited/ ITALY THAILAND
Media Transasia Limited Ediconsult Internazionale s.r.l. Media Transasia Thailand Ltd
Room 1205-6, 12/F, Hollywood Centre, Piazza Fontane Marose, 3-16123 Genova 14/F, Ocean Tower II, 75/10 Soi Wattana,
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Tel: +(852) 2851 7068, 2815 9111 Email: [email protected] Prakanong, Bangkok 10110, Thailand
Fax: +(852) 2851 1933, 2581 9531 Contact: Mr Vittorio Negrone Tel: +66 2 204 2370 Fax: +66 2 204 2391
Email: [email protected] Email: [email protected]
Contact: Mr Mischa Moselle JAPAN Contact: Mr Gaurav Kumar
Echo Japan Corporation
AUSTRALIA Grande Maison Rm 303, UNITED KINGDOM
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TECHNOLOGY
18 Call accounting allows you to EQUIPMENT
regain lost telephone revenues 48 Save money and the earth with
20 Cloud computing stops IT costs eco-friendly dishwashers
going sky high 50 Putting LED in the accountant’s
pencil – new lighting technology
FOOD that saves cash
50
28 Popular, versatile chocolate
32 Butter exploring the merits
24 Light work
Cover photography by Johnny Han
NEWS
CULINARY
24 It’s Christmas! Wine news
EVENTS & EXHIBITIONS
INDUSTRY 52 Events calendar
6 The million room pipline; awards 53 Hong Kong Wine & Spirits show
season; openings reviewed
54 Texcare Asia reviewed
PRODUCT 56 Wine & Gourmet Asia reviewed
46 Hot tables; Beer; Liqueur
APPOINTMENTS
MANAGEMENT 58 See who is moving where
14 How has remuneration been affected
6
in the last year? What are the future
prospects?
36
Boncafe 44 & 45
Comenda IBC
Up and Coming... Dedon IFC
January FHA 31
• Sales & Marketing Global Search International 25
• Market Report: Thailand Gulfood 13
• PMS Gulfood 17
• Guestroom design
HIFI 27
• Meat
Horeca 35
• Vodka
Hotel Show Dubai 39
Roll out the beer brands • Luxury linen; Carpets
Hotelex 41
February IHIF 57
High Spirited
DRINK
• Loyalty programmes LRT 11
• Market report: Indonesia Lutron 9
36 Does a beer’s country of origin • CRM M -Tech 23
really count for drinkers? • Bathroom Meiko 7
• Chocolate Moet Hennessy Diageo (HK) Ltd OBC
40 What is the contemporary
• Spirits overview Monin 29
bartender mixing? • Beds and bedding; Uniforms
Top Hotelier 33
Dedicated to
headquarters into a faux 19th century shopping mall named 1881
Heritage and boasting many famous retail brands.
The marine police headquarters building itself was handed over to
warewashing
Aqua Restaurant Group to manage and the result is Hullett House a
boutique hotel, with five restaurants and bars that successfully preserves
the original features of the colonial style building but adding some distinct
around the
aqua touches. Aqua founder David Yeo is the creative force behind the
group and all Hullett House’s restaurants and bars were designed by Yeo.
world !
the restaurants have contrasting designs and location. Long clear of
Africa 194 would be the driver of guest demand, so from that point of view there
Asia 1,523 were not too many luxury properties.
Oceania 38 According to STR Global’s research Shanghai has the largest
Europe 1,475 amount of rooms in the total active pipeline (12,445 rooms) and in
North America 1,178 the in construction phase (9,291 rooms), while Beijing ended October
South America 103. with 6,267 rooms in the total active pipeline and 4,388 rooms in the in
One of the properties singled out by the report is the Phulay Bay, a construction phase.
Ritz-Carlton Reserve situated in Krabi, Thailand. The 54-suite resort is Outside of China, New Delhi in India has the most active pipeline in
the first in a new brand extension recently launched by The Ritz-Carlton Asia with 6,736 rooms on the total active pipeline and 4,792 rooms in
Hotel Company. the in construction phase.
MEIKO Maschinenbau GmbH & Co. KG
P.O.Box 2040 · 77610 Offenburg · Germany
Tel. (+49) 781/203-0 · Fax (+49) 781/203-1121
www. meiko.de · e-mail: [email protected]
AHCT December 2009
I n d u s t r y N e w s
Twenty contestants in the Miss Belgium 2010 beauty contest were welcomed to Sheraton Grande Laguna
Phuket as part of a November visit to Phuket
the spotlight and The Peninsula each designated five stars. Retaining 4-star status were Conrad Hong Kong, Grand
Hyatt Hong Kong, InterContinental Hong Kong, Kowloon Shangri-La and The Island Shangri-La. In
Macau, Wynn Macau retained its 5-star ranking while Altira Macau was elevated from 4 to 5 stars.
Amadeus, a leading global technology
Four-star status was earned by the new Four Seasons Hotel Macau, with the same ranking retained by
partner to the travel and tourism industry,
Grand Lapa Hotel Macau (previously Mandarin Oriental Macau), MGM Grand Macau and Sands Macau.
has announced the Asia Pacific launch of
Among spas, The Mandarin Spa and The Peninsula Spa by ESPA retained 5-stars in Hong Kong, with
Amadeus Hotel Store. An industry-first, this
The Oriental Spa at The Landmark Mandarin Oriental elevated from 4 to 5 stars. Four stars were retained
solution widens hotel choice options, delivers
upfront payment of commissions to travel
by Plateau Spa and The Spa at Four Seasons Hong Kong. Adjust shades Control lights Save energy Enhance the experience
For pampering in Macau, Spa at Wynn Macau retained its 5 stars with The Spa at Altira promoted
agencies and is a result of the partnership
from 4 to 5 stars. The Spa at The Four Seasons Macau earned its first 4 stars, a ranking also retained by
between Amadeus and Transhotel, The Hotel
Six Senses Spa at MGM Grand Macau and V Spa at The Venetian Macao.
Store solution, allows travel agents to access
hotel consolidator’s content for 50,000+
Hong Kong and Macau accounted for five out of just 18 spas awarded 5-star status worldwide. In GRAFIK Eye® QS total light and shade control
Beijing, Aman at Summer Palace and The Regent, Beijing were newly credited with 4-stars, with the Lutron introduces the first solution that
properties via the Amadeus Selling Platform
same ranking retained by Grand Hyatt, Raffles, St. Regis, Shangri-La and The Peninsula.
and is expected to result in increased revenue simplifies control of both lights and shades,
for travel agents, and improved service for
providing your clients with comfort and
their customers. The Saflok Quantum RFID reader category deserved top marks. The content
Global electronic hotel lock provider on InterContinental.com gained full marks
flexibility while complementing your design.
Saflok and OpenWays, a global provider (100/100) design achieved 99 out of 100, And, like other Lutron solutions, it can
of mobile-based access-management and feature functionality 98 out of 100 and usability save 60% or more in lighting energy.
guest-service solutions for the hospitality 97 out of 100.
industry have developed an interface that EZYield.com, the originator of automated
enables Saflok locks to read a ‘key’ delivered online channel management solutions for the
Experience the power of GRAFIK Eye QS
by an OpenWays-enabled cell phone, which hospitality industry, has launched RoomRez at www.lutron.com/hctgqs, or contact
will streamline the check-in and check-out a web booking engine that may transform Lutron at +852-2104-7008 (Hong Kong),
process by allowing guests to bypass the a hotel’s website into a fully transactional
front desk. By interfacing with the hotel’s
+86-10-5877-1823 (Beijing), Product shown in three of the hundreds
and secure revenue source by bringing all of
PMS, CRS and CIS mobile bookings, EZYfield.com marketing technologies together +86-21-6103-8462 (Shanghai), of color combinations.
confirmations, upgrades and e-payments may into one seamless system. +65-6220-3662 (Singapore),
also be facilitated allowing for better guest Warwick International Hotels has upgraded 001-800-120-665853 (Thailand), Actual product dimensions: 239mm x 119mm
service, operating cost reduction, margin to the Pegasus Solutions’ NetBooker NG
improvement, and guest channel shift. internet booking engine to drive online bookings
+91-11-4051-4300 (India) and
InterContinental Hotels & directly to 27 of the company’s international +81-3-5575-8411 (Japan) or
Resorts’ website has been awarded Best collection of more than 40 hotels and resorts, email to [email protected]
in Class for the Hotel/Resort category with one in Bali and one in Bangkok. The move
at the 2009 Interactive Media Awards. makes Warwick the first Utell Hotels & Resorts
The judges considered design, content, member chain to implement NetBooker NG,
feature functionality, usability and standard one component of Pegasus’ new state-of-the-
compliance and cross-browser compatibility art RezView NG central reservation system
to determine which websites within the (CRS) platform.
© 2009 Lutron Electronics Co., Inc.
Building on
Sands
The 16th initial public offering (IPO) on Hong
Kong’s stock exchange since October 1st 2009,
was made at the end of November - receiving
more interest than most. Following arch rival
Wynn Macau’s IPO, which many concluded had
a “lacklustre performance”, Sands China Ltd and
parent company casino giant, Las Vegas Sands
(LVS) raised HK$19.4 billion (US$ 2.5 billion, as
predicted by many analysts) having sold 1.87
billion shares, representing a 23.3 percent stake,
at between HK$10.38 and HK$13.88. The
price was dubbed, “not too bad” by analysts
considering present economic circumstances
and, together with US$1.75 billion bank financing
should help resume construction of the stalled
LVS integrated resort on Macau’s Cotai Strip. Debt
The award-winning design at Jen Café
laden LVS, which came close to violating loan
covenants, is expected to re-start the project as
early as January 2010 with a completion date of
the end of 2011 hoped for.
Award frenzy C
so-called ‘Oscars’, the World Travel Awards 2009 International Airport was named Asia’s
where it was announced as Asia’s Leading City Leading Airport Hotel and the World’s Leading
CMY
Hotel and Asia’s Leading Design Hotel; Best Airport Hotel for a second consecutive year at K
City Hotel Kuala Lumpur at the 20th TTG Travel the World Travel Awards this year. In addition,
Awards 2009 Asia Pacific; and the Best City Pan Pacific Singapore was recognized
Hotel in the Best of Malaysia Awards 2009. as Asia’s Leading Business Hotel for the
Winning no less than four awards at the fourth consecutive year, and World’s Leading
Wotif.com’s Rita Goh accepts an award from Forbes
World Travel Awards 2009, Hilton Beijing Business Hotel for the third year running.
Wangfujing walked away with World’s Leading for being one of the ‘Best Under A Billion’ In the 2009 Conde Nast Traveler Readers’
Lifestyle Hotel for the second year in a row companies. The list recognizes the best small Choice Awards five of the Pan Pacific Group’s
plus three regional awards - Asia’s Leading to medium-sized listed companies in the hotels have been recognised including the
City Resort, Asia’s Leading Lifestyle Hotel, and region under US$1 billion in annual revenue, Pan Pacific Manila in the Top Hotels in Asia
China’s Leading City Resort. which have consistently grown and given the category.
InterContinental Hotels & Resorts had best rewards to shareholders. Sponsored by ‘Interior Designs’ and
a successful night at the World Travel Awards Le Meridien Angkor has been voted ‘Hotels’ magazines, at The International
2009 receiving awards for World’s Leading Hotel in the World Travel Awards 2009 Asia as Hotel/Motel & Restaurant Show winners
Brand, Australasia’s Leading Hotel Brand, World’s Cambodia’s Leading Hotel and Cambodia’s of the Gold Key Awards for Excellence in
Leading New Hotel (InterContinental Residence Leading Spa Resort. Hospitality Design were announced and
Suites, Dubai), as well as 11 other leading hotel Asia’s Leading Luxury Resort in the same included, Designer of the Year, Alexandra
categories across different parts of the globe. awards ceremony went to Ayana Resort Champalimaud; Best Hotel Design – Resort:
StarWorld Hotel & Casino, Macau has and Spa, Bali. The award comes just BAMO (San Francisco, CA) for Four Seasons
been awarded the World Hotel’s Continental months after the hotel owners initiated the Resort Bora Bora (Tahiti) Best Hotel Design
Diamond Award, and named one of the Top Ten property’s re-branding to an independent hotel – Urban: Yabu Pushelberg (New York, NY) for
New Symbolic Architecture Hotels. StarWorld managed by US-based West Paces Hotel Las Alcobas (Polanco, Mexico) and Best
is the only hotel in Macau to have received Group. Ayana was the only hotel in Indonesia Restaurants - Casual Dining: AB Concept
this award and has also won Best Hotel Brand to make the list of Asia’s Top 15 Resorts in the (Hong Kong) for Jen Café at Hotel Jen
for Customer Satisfaction at The China Hotel Travel + Leisure 2009 World’s Best Awards (Hong Kong) In addition, NEWH, Inc., the
Industry Annual Meeting & Hotel Forum this year. readers’ survey; was ranked Bali’s number 1 Hospitality Industry Network, presented its
Wotif.com Holdings Limited, operator resort by leading Japanese travel magazine fourth Icon of Industry Award posthumously
of leading online travel brands in the Asia Pacific AB-Road; and was voted Asia’s number 3 to Jerry Hruby-Holy, founder of Unilight and
region, has received an award from Forbes Asia Spa Resort by SmartTravelAsia readers. admired leader within the lighting industry.
Hotel Sahara Star Mumbai, has joined Chuan Spa at the Langham Place Hong Kong
Worldhotels as a Deluxe Collection affiliate. A recently published league table, which appears
Slated to open in two years, the hotel’s Working with luxury organic New Zealand
in the study, “A World Ranking of the Top 100
Magnus Opus, will feature the world’s company Living Nature, Chuan Spa at
Hospitality and Tourism Programs” (Journal
largest pillar-less clear-to-sky dome with Langham Place Hong Kong has devised
of Hospitality & Tourism Research, Nov 2009)
the world’s first three compound-curved, a two-hour full-body pamper that’s 100
indicates The School of Hotel and Tourism
all glass panoramic elevators. Hotel Sahara percent pure, chemical free and ethical. The
Management of The Hong Kong Polytechnic
Star is owned by Sahara Hospitality Limited Organik Integrity Treatment uses more than 72
University is second in the world among
an enterprise of Sahara India Pariwar, India’s minerals and nutrients, manuka honey, kelp,
academic institutions in hospitality and tourism.
largest business conglomerate. halloysite clay, Kumerahou and Totara.
Moving up from fourth place in 2005 it remains
the only non-US based institution in the top five.
“Due to the
popularity of
China as a
destination for
expatriates, hotel
companies can
afford to be a bit
pickier in their
selection” René
J.M. Schillings
Good
are also keen to strategically hire business
development people who can help them
expand into key growth markets like China.
Given a slight increase in market activity,
strong candidates within this sector are able
help (still)
to command 10 to 15 percent salary increases
over their current packages.”
While getting a high salary may be
possible, other perks are no longer being
offered, on the mainland and elsewhere.
“Expatriate salaries and packages in
wanted
mainland China have been more or less
stagnant in the past 10 years, but are today
still higher than in most Southeast Asian
countries, or other typical countries where
expatriates are needed,” says René J.M.
Schillings, Managing Director of TOP
Hoteliers – Hospitality Executive Search.
Y
“If I look at General Manager and
Glen Watson ou’ve probably done the maths
and seen the sales figures for the
side is that someone being paid in Euros or
US dollars in Asia could get less money if the
department head candidates who worked
in China in the 1990s, they were making the
discovers retaining past year and thought: things local currency’s exchange rate climbs. It will same salary then, in US dollar amounts, as
have to get better soon. Well, yes take more than pretty beaches and palm trees our clients are willing to pay today, but gone
and attracting the they should but that’s no reason to sit around in exotic locales to compete with places such are the extra benefits and privileges such as
best staff is the way and wait for it to happen. Employers need
to be trying to recruit the best talent, and,
as Shanghai, Hong Kong and Macau. school fees, R&R, and even the willingness
of employers to sponsor a spouse and/or
to stay in shape it would seem the talent around the world Not feeling perky children.”
is quietly checking to see if there’s a better “The hospitality industry – hotels and
and take advantage offer somewhere in Asia. catering – have suffered significantly in
Today, the average salary of a GM in
China is still around the US$10,000 mark,
of the hoped-for Dozens of new hotels, resorts and casinos
are scheduled to open across the region in
2009. As new properties plan their opening
in 2010, they are looking for experienced
and department heads can expect something
in between US$4,000 and $6,000 a month,
economic recovery. the next year or two. Quite a few opened this talent who can bring with them creative depending on the level of their job and the
year, adding competition in markets already ideas and a proactive approach during city. But hotels are increasingly less willing to
experiencing a decline in profits. the pre-launch and opening phases,” says pay school fees for expatriates with children,
In some countries, the US dollar and Aruna Alimchandani, Director of Sales and and would prefer to hire an expatriate who
Euro exchange rates might make recruiting Marketing for recruitment firm, Hudson. is single or if with a spouse, then without
more difficult. While companies in mainland “Existing properties are also looking school-age children.
China may be able to offer more attractive to strengthen their teams,” she adds. “Due to the popularity of China
compensation packages than those in places “Multinational chains are looking for as a destination for expatriates, hotel
like Vietnam or Cambodia, due to the talent to help them grow their business via
strength of the Yuan (RMB). But the flip new channels, such as e-commerce. They
René J.M.
Schillings,
Managing Director
of TOP Hoteliers
– Hospitality
Executive Search
International expectations
“We had lots of clients in China asking, for
example, for Italian chefs,” says Schillings.
“And they all seemed to hang on to long-
Chefs for authentic Italian restaurants are in high demand (Pictured: Prego restaurant at The Westin Guangzhou)
A fare exchange
Advances in hotel telephony tracking
management to track how
the telephony is repaying
its investment is very
systems mean using the in-room phone important” Matthew Kuan
is once again a competitive option.
Euan McKirdy reports Mobile telephones
are nearly universally
carried by guests at
full service hotels
W
e’re all global travellers confusing – but often the convenience of of the minibar: expensive, and only to be (PABX) systems offer a variety of services, hotels provide invaluable services such as Having an efficient tracking system is only
now and keeping in touch retaining the same number and being easily used in a pinch. and are easily integrated into a hotel’s PC conference calling for meetings where using part of the technology that can make guests’
with family and business reached by colleagues or family overcomes network, enabling up-to-the-minute tracking a mobile would be impractical. But even lives easier and the more services beyond
associates when on the road fretting over the bill. Restoring one’s reputation of systems. this is not enough to recoup the losses that the simple voice tools of a standard mobile
is a crucial part of the journey. Of course, The mobile’s inexorable rise has been This is in part the fault of the hotels that the mobile phone market has engendered. phone, the more likely it is they will use it.
keeping in touch these days has become a helped by popular perceptions of hotel’s in- do not provide rate information unless Wake-up call The nature of keeping in touch has evolved, Kuan says, that Nortel recommends a
much simpler task. Leaving home, let alone room phone charges. Back in the pre-mobile requested. But IDD costs have fallen, backed Tony Yeoh, Vice President, Global and hotels, Kuan feels, need to employ variety of systems to their clients, all offering
getting on a plane, without your mobile in bad old days, using the standard plastic lump into a corner by competing technologies such Technology InterContinental Hotels Group technology that allows guests to enjoy all the significantly expanded communication
your pocket is unthinkable and even the most on your hotel bedside table was the only way as Skype and other internet chat facilities, Asia Pacific (IHG), agrees that an up-to-date, communication services available in their options for guests. Nortel, he says, recommend
determinedly individualistic nations, such as of staying in touch with overseas contacts, and this fact, combined with competitive smart telephone system is crucial to running home country. that hotels have a basic conference bridge
Japan and South Korea, have enabled 3G short of fumbling unfamiliar coins into a rates enabled by technology means that in- a hotel. “An efficient phone system for a hotel “With the pervasiveness of IP (internet to connect multiple parties and are now
GSM phones to roam. public payphone. Guests were traditionally room call charges are perhaps not the bank- shouldn’t be overlooked as it’s important protocol) telephony, [a hotel’s communication emphasizing communications systems
But even novice travellers are aware loath to use the hotel phone system, knowing breaking rates that could once have been for tracking calls for billing purposes and network] has the potential to do a lot more, involving live video feeds and beyond –
of the hidden costs that come with using a that even local calls – let alone lengthy expected. However, most guests are unaware records-keeping,” he told AHCT. “Most even to expand the communication reach of collaboration, or remote white board charting
mobile phone overseas. Roaming costs vary overseas communications – were charged of the savings that could potentially be made, systems are able to track simple parameters the hotel to the guests beyond the glass doors enabling the sharing of content. “If you’re
from carrier to carrier, and are affected by at a premium. Apocryphal stories abound and thus blamelessly prefer the expensive but such as duration, origin and destination of the lobby,” he says. “With IP you can be operating in the traditional mould of looking
the region the user is calling from. Incoming of charges running into the hundreds of familiar mobile phone route. of call records. A good system should also wireless, you can be in Starbuck’s coffee five at communication as simply voice,” Kuan
calls, rarely billed in one’s home country, US dollars for seemingly short, snappy But as hotels see a decline in income from be seamlessly integrated with the Property kilometres from the hotel and still be in touch says, “then you’re not looking at the potential
are routinely charged when using a mobile conversations. Hotel phones have long been telephone revenue, and the hotel system’s Management System, where calls are tracked with that network and make use of their that these services can offer.”
overseas. The costs are myriad – and considered the communication equivalent gradual relegation to nothing more than an
formations
W
ith Microsoft and Google on the payroll at the property level,” In the Pertlink’s Ronson adds, “Ultimately
Data and the preparing to offer more and hotel industry cloud computing is also known everything could go that way, especially back
programmes more software and storage
online the battle over ‘cloud
as Software as a Service (SaaS), which has
developed from ASP technology. Taylor says
office functions such as HR, sales, purchasing
and accounts. They are already ‘in the cloud’
to analyse it computing’ even made it to the front pages that ASP, Cloud Computing and SaaS are for a number of other industries.”
of The Economist in October. used to describe the same end result – “no
don’t need Cloud computing is not as new as it may hardware or software installed at the hotel Data security Managing Director, IDeaS Asia Pacific and
property to merely a Web 2.0 term for something that is to storing data away from one personal about his company’s experience with SaaS. servers are completely secure and safe from
already in use to varying degrees in the hotel computer so that it can be accessed via the MTech has been offering its hospitality
be accessed, industry. It shares some of the characteristics “cloud” i.e. the internet, from any location. solutions — PMWorks, QIC, HIP and
theft or any kind of physical damage to the
property itself.
Ruth Williams of ASP solutions, and if you have used Meanwhile, the data is actually stored in REX and HotSOS — as SaaS for over He argues that by opting for SaaS
Hotmail, Yahoo!, Gmail or other webmail huge, very solid data centres that contain five years. Established in 1993, the Miami- solutions, the hotel only has to safeguard
reports accounts you have been working with cloud hundreds of thousands of servers. based company specializes in developing access to data at the application level, that
computing for years. Ronson suggests that Unlike ASP solutions where software is software and hardware solutions that help is the point at which authorized staff log-in
cloud computing could be the way forward hosted offsite and accessed at property-level hotels overcome a variety of operational to the system. When the network is hosted
for many companies that want to outsource via the internet via a specific computer, challenges. “We saw the opportunity for off-site the network security and physical
more non-core functions. with cloud computing or SaaS solutions creating something that would be easier security of the data is managed by the SaaS.
Clive Taylor, Vice-President of information can be accessed from any to use and would be more cost-effective At MTech’s data centres systems and data
Operations for EasyRMS, says, “Hoteliers browser via the internet. for our customers, and ourselves – there’s are protected by state-of-the-art firewalls and
in Asia and around the globe are indeed “Today the biggest saturation of such less investment from both parties,” says computer security systems. Segredo notes Oliver Winzer, Regional Director Asia – Head of IT for Amadeus
adopting more and more outsourced systems is the non business-critical solutions Segredo. that MTech’s data centres are highly secure
software services as the initial capital such as RMS, CRM, back-of-house etc. The When weighing up the benefits of Saas and anonymous and also provide services
investment is lower, plus the responsibility uptake and acceptance of the PMS being and concerns about storing data off-site, to government organizations. Adding SaaS
and maintenance of the software and offsite is lower, as hoteliers still fear the lack Segredo says there are three aspects of data makes IT systems easier to manage. “There
hardware is ultimately somebody else’s of control that is perceived in this scenario. security that hoteliers should think about: (a) are fewer integration points where systems
headache, which also saves much ongoing In reality these offsite solutions provide a how the application is accessed by users (hotel have to connect, just the point at which it
operational cost and removes the need to more stable and solid platform than has ever staff); (b) how good the network security is; connects to our SaaS solution,” he says.
have expensive and qualified IT personnel existed before,” says Taylor. and (c) whether or not the data and the “Ultimately customers have a higher service
Amadeus’ data centre – the world’s largest non-military facility of its kind
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22 AHCT December 2009
C u l i n a r y N e w s C u l i n a r y N e w s
“Time-honoured and full of tradition,” is how A 15-foot crystal Christmas tree heralds the season at
Traditional treats from the InterContinental Grand Stanford
the Mandarin Oriental, Hong Kong the Harbour Grand Hong Kong. Setting the stage
describes it’s yuletide offerings. All 10 of it’s for a host of international festive culinary adventures
at Beijing’s lifestyle development Ch’ien Men art pieces and a comprehensive programme
23. Complimentary sparkling wine welcomes of Christmas and New Year’s Eve activities and
A “gourmet Christmas Eve and New Year’s Eve fit for royalty” is
guests to the new venue, which specializes in menus is planned throughout the hotel’s five bars Renaissance Kowloon
While a lavish festive feast with Santa Claus and live promised at Hong Kong’s Cépage. Gastronomic menus created by
office cocktails, parties and dinners throughout and restaurants. Jazzy carols, a “partylicious” New Hotel Hong Kong’s
music is enjoyed at one venue, there’s the chance Michelin restaurant veteran Chef Thomas Mayr showcase some of the
the holidays. Year’s Eve celebration, festive room packages, “exquisitely” tailor-made
to win a trip to Bangkok in another at the Novotel world’s most prestigious ingredients – complemented by one of Hong
international and local seasonal buffets and set array of festive buffets
Nathan Road Kowloon, Hong Kong. Throughout Renaissance Harbour View Hotel Hong Kong’s most extravagant (HK$20 million) wine cellars.
menus with free flowing champagne, private has been designed to
the season, the “abundantly” decorated hotel will Kong has two luxurious gift boxes to choose
parties, deluxe hampers, customized confectionery help everyone celebrate
offer a festive carving lunch rounded off by a special from this season. With a selection of festive
and more are promised. the season whatever
afternoon dessert buffet. treats and delicacies, prices range from
their cuisine preference.
HK$880 to HK$1,480 with two days’ notice.
There’s a 10 percent early
ROYAL BUTLER TRAINING GLOBAL SEARCH INTERNATIONAL
The Novotel Citygate promises to spoil guests bird discount on the first
H one is serving up a gastronomic feast starting on Christmas Eve with a decadent six-course tasting 100 bookings. On New
menu priced at HK$980 per person. The Christmas Day lunch buffet is HK$528 per person, or dinner Year’s Eve pipers and
buffet priced at HK$680 per person and feature traditional dishes. Tailor made gourmet hampers are drummers will welcome
supplemented by two hampers for wine and cigar lovers priced at HK$5,888 and HK$8,888 featuring 2010 in style.
Dom Perignon 2000, Krug NV, Hennessy X.O and 36 Months Aged “Joselito” Iberico Ham. Welcome
2010 James Bond 007 style, complete with tasting menu priced at HK$1,688. Corporate orders over Festive fare from the Renaissance Kowloon EXECUTIVE RECRUITMENT
HK$10,000 receive a 5 percent discount and orders over HK$50,000 receive a 10 percent discount. WWW.IGBH.COM WWW.GLOBALSEARCHINT.COM
The team at Park Hyatt Saigon, is preparing a variety of seasonal ROYAL BUTLER TRAINING
international favourites, and authentic regional cuisines. Saigon Luxurious butler training designed specially for your resort
This Christmas there’ll be festive buffets, and your guests. Helping to re-define your service excellence.
Italian, Japanese and Chinese fare come together Children’s Charity Choir will perform on 24 December 2009 when
candlelit Italian dinners, authentic Japanese
this Christmas at aqua restaurant group’s seven Santa will also visit while New Year’s Eve functions are planned in
fare, Asian fusion specialities and more at Teaching essential skills, developing standards and services
venues. aqua roma and aqua tokyo will serve a Opera, Square One and the Park Lounge with a special Prosecco
The Royal Garden, Kowloon … with a by targeting the mindset of the butler to understand, meet and
five-course ‘Taste of aqua Christmas’ priced at brunch the following day. Santa’s Shop at Opera restaurant will be exceed the expectations of every unique guest.
Broadway dancing troupe and live bands
HK$898 per person combining Japanese and open from 28 November 2009 to 1 January 2010.
to boot.
Italian cuisines. Christmas Eve will be celebrated
The Novotel Citygate Hong Kong is promising
with a six-course gastronomic feast priced at
to spoil guests with celebrations in different styles
Fancy a bit of Swedish this Christmas? HK$1,088. At Chinese restaurant, Hutong, a
including a full buffet of seasonal treats freshly
Head to Shanghai’s Mesa where authentic seven-course Christmas menu priced at HK$1088
prepared from the ‘show kitchen’; candle-lit dinners
fare from that nation will be delivered buffet will include signature dishes. Shiro at Pacific Place
and “unbeatable” getaway packages.
style on December 5th. shopping mall will be offering a Japanese seven-
course menu on Christmas Eve and Day for last
minute shoppers priced at HK$488 per person
including a complimentary glass of Prosecco.
Balinese, and traditional Western culinary and Four Seasons Hotel Hong Kong’s
At WasabiSabi Chef Iwahashi will present a five
cultural delights are on offer at InterContinental team of chefs, including Michelin three-star
course menu of signature dishes for HK$628
Bali Resort this holiday. From eggnog cocktails Chef Chan Yan Tak of Lung King Heen For visual demonstrations; enter ‘Wayne Fitzharris’, on www.youtube.com
on both 24th and 25th December. tivo and vivo,
and carols to seafood bonfire bbq’s, sophisticated, and Michelin two-star Chef Vincent Thierry
aqua’s “neighborhood hangouts” will both be ENQUIRIES WELCOME
and more relaxed menus and events … the hotel of Caprice, have created festive menus
cooking up home style Christmas menus and
promises guests of all ages the opportunity to in Caprice, Lung King Heen, The Lounge Email: [email protected] OR [email protected]
Yun Fu will be serving a Chinese menu of dishes Tel: ++ 44 (0) 207 7 033 666 Fax ++ 44 (0) 207 2525 212
unwind in style. and Blue Bar to bring the best of winter to
inspired by the Northern and Western regions with
guests, and some surprises along the way.
a complimentary glass of bubbly per person for
Don’t miss Saigon’s celebrations at the Park Hyatt
HK$488.
.OW
ISTER
Unknown
wines that are taking awards at international
competitions.
2EG *ANUARY
qualities
A group of Tasmanian producers recently
visited Hong Kong to promote their wares at
the International Wines and Spirits fair and on
Australia’s major wine regions and producers its sidelines.
need no introduction to the Asian hospitality Australia’s first PhD in Viticulture, Dr
industry. However, a couple of smaller corners Andrew Pirie, represented the Tamar Ridge
of the country are producing lesser-known Estates vineyard, noted for its Pinot Noir and
Chardonnay among other varieties. Although
Tasmania is probably best known for Pinot
Noir, the island was also represented by
varieties such as Gewürztraminer, Pinot Gris,
Riesling and Sauvignon Blanc.
The Frogmore Creek FGR Riesling has
scored very highly in local competitions.
Even less well-known outside of Australia
2ENAISSANCE -UMBAI
are wines from Queensland. Winemaker Adam Not all Australian wine regions are equally well-known
Chapman was recently in China and Hong
0!42/.3
Kong to promote the winery’s 820 Above
Hilton Worldwide
(OTEL #ONVENTION #ENTRE
range of wines – varietals include Cabernet in Queensland if he thought he was producing
Jones Lang LaSalle Hotels
Sauvignon, Pinot Gris and Shiraz. inferior wines.
Sirromet’s wines have taken some 400
Marriott International, Inc.
Although Queensland wines have a low
profile even in Australia, Chapman feels this awards in the last nine years, including prizes 0,!4).5- 0!24.%23
is undeserved. His own training took him to
leading estates in France and the New South
Wales native told AHCT that he wouldn’t work
and seals of approval from competitions
in San Francisco and London and the
international wine media.
Group RCI
Hotel Leela Venture LTD
Hyatt Hotels & Resorts
-UMBAI )NDIA
IHG (InterContinental Hotels Group)
Oakwood Asia Pacific
The Oberoi Group
Wyndham Hotel Group International
-%$)! '/,$ 0!24.%23
Asian Hotel & Catering Times
GlobalHotelNetwork.com
Hospitality Biz (Saffron Media)
Hospitality Design/ Nielsen Company
market
/&&)#
/&&)#)!, !)2,).% 0!24.%2
labels. The period 2008-2012 is forecast to Jet Airways
The road show was mounted by The show a growth in overall consumption of 46 -%$)! 0!24.%2
Fladgate Partnership (representing Taylor’s,
Fonseca and Croft) and Symington Family flourisihing 29.80 percent. Over this timescale still light
wine drinking will grow by 30.60 percent from
109.274 to 142.712 million cases. Sparkling
NDTV Profit
HIFI Partners as of November 16, 2009
Estates (uniting Graham, Dow and Warre).
The year became a vintage because of Vinexpo Asia returns to Hong Kong’s wine consumption is expected to grow by
an unusual weather pattern that allowed the
grapes to ripen over July and August in sunny
Convention and Exhibition Centre from
May 25-27, 2010. The show organisers are
11.87 percent from 4.878 to 5.457 million
cases.
(OSTED BY
but relatively cool conditions. There was no currently expecting 700-750 major producers The same research indicates a growth in
intense heat until September. By this time the and 9,500 trade visitors to attend the 8,000- spirits consumption of 4.91 percent over the
grapes had developed healthy leaf canopies square-metre expo. period 2003-2012, from 0.958 billion 9-litre
and so could benefit from the warmth before Wine consumption in Asia is expected to cases to 1.005 billion. The period 2008-
the harvest. rise by 103.15 percent over the period 2003- 2012 is expected to register a slight decline
The vintage has received praise from 2012, according to recently released figures in spirits consumption, due to a decrease in
Masters of Wine, specialist and general media from exhibition organisers Vinexpo, taken from consumption of local spirits.
and wine merchants. research conducted on their behalf by the For the purposes of the research, Asia
For purposes of comparison, guests were International Wine and Spirits Record. is defined as China (including Hong Kong),
also given tastings of bottles from 1980, 1985, The increase represents a growth in Japan, South Korea, Taiwan, Thailand, India,
1994, 1997, 2000 and 2003. volume from 72.937 million 9-litre cases to Philippines, Singapore and Malaysia.
V
ersatile only begins
to describe the many
uses of the ingredient
that lights up faces as
soon as it is mentioned.
Chocolate …
Braised oxtail may not excite
many but this pasta dish as served
Chocolate
at new Italian restaurant Bistecca
is finished with 50 grams of bitter
chocolate to make a classic – and
richer – Roman dish.
InterContinental Hong Kong
Executive Chef Philippe Duc
Limitless possibilities?
Ryan Zimmer, Pastry Chef at the Marco Polo Hongkong Hotel has
let his imagination go wild in creating the cutting edge honey truffle
cigar. Chef Ryan likes the Italian brand Amadei for this novel petit
four, an item not on the regular menu at Cucina restaurant but
creations
available for banqueting and VIP requests.
Chef Ryan originally infused the chocolate with tobacco but found
the flavour overwhelming. The honey truffle gave the earthy flavour
he was looking for without spoiling the chocolate.
How to …
Heating 35 percent fat cream, Chef Ryan adds a little black truffle
Chefs demonstrate the versatility honey and allows them to combine. He then pours the mixture over
chocolate drops or chopped up blocks, themselves a mix of 70 percent
of one of the world’s most popular and milk chocolate. Taking a blender to the mix, being careful not to
ingredients. Mischa Moselle indulges put in too much air as the final result needs to be fairly solid, Chef
Ryan pipes the mixture into strips - an operation that has to be done
in a cool room - and leaves to set for three hours or more. The next
stage of the operation is to cut the strips into cigar butt shapes.
Chef Ryan’s specially created chocolate powder, which represents
ash, is made by blending modified starch from tapioca maltodextrin
with melted chocolate. The resulting powder takes on a smooth
creamy texture in the mouth.
Chef Ryan learnt this technique while on a stage at renowned
Chicago restaurant, Alinea. He explains the technique can be applied
to any fat including olive oil, coconut butter and even bacon.
The cigar butts are now rolled in a mix of cocoa powder and icing
sugar to give them a more convincing cigar look and then rolled in a
may be simple
he believes the texture of the eat dessert and when they do they tend to like something simple
chocolate survives the baking and/or cold.
process. One dessert highlight at the restaurant is a chocolate and
but 10 orders How to …
hazelnut semifreddo made with Barry Callebaut chocolate. The
restaurant sometimes uses Valrhona.
a day make it Melting chopped chocolate in
butter Chef Grégoire then stirs
Thai Pastry Chef Prima makes the dessert but the idea came
from Chef Christopher who previously worked at BLT where the
tempered chocolate for a hard finish that prevents them melting too Executive Pastry Chef Yannick Opperman, and Sous Pastry Chef
soon. The butts are now dipped in ‘ash’ and placed on an ashtray (an Pang – use French chocolate because the restaurant has a French
actual one) that is filled with darker ‘spent ash’ made from a sesame concept, not through any patriotism.
sponge made in the microwave from a mix that includes siphoned Not all French chefs stick to their own country’s produce. Chef
egg whites, egg yolks, flour, sugar and Japanese sesame paste. de Patisserie, Alain Guillet at the Island Shangri-La in Hong Kong
Chef Ryan believes that a chocolate cigar, a real cigar and a glass is a big fan of Belgian brand Belcolade. Amongst others Guillet also
of cognac are, “the real way to a gentleman’s heart.” likes the artisan Italian Pralus chocolate but finds it expensive, and
Over at Spoon by Alain Ducasse at the InterContinental Hong even likes to use milk chocolate, depending on the dish, finding that
Kong it’s all about chocolate and all about Valrhona, the famed it works well with passion fruit, for example.
French brand that introduced the concept of terroir, in particular. The hotel’s French restaurant, Petrus carries a Guillet creation
‘All About Chocolate’ is the name of a perennially popular dessert in the form of a chocolate cremeux with caramel, a new version of
on the Spoon menu, retained even after the restaurant’s recent radical a traditional dish made by a baking a ganache with eggs and sugar
evolution, during which many changes were made to the menu, and at a low temperature for 20 minutes.
the wine list was completely rewritten. At Café Too a chocolate pudding and chocolate crumble feature
The dessert always has three components but these change on a on the buffet dessert station as well as chocolate crème brulée, a
regular basis. Typical parts could be a chocolate fondant, a chocolate chocolate mousse and tiramisu.
sorbet and a chocolate mousse, although previous incarnations have
included a reinvented Black Forest Gateau and a milkshake. Chocolate retail therapy
The chocolate sorbet is made using a very simple technique of It’s in the hotel’s Island Gourmet deli shop that Chef Alain comes
boiling the ingredients, chilling them and then putting them in the into his own as a chocolatier, providing customers with 12 types of
Pacojet – a churn that creates small quantities of very smooth sorbets pralines and a selection of chocolate filled macaroons. All are hand
and ice creams by applying pressure as it turns to avoid too much made in-house. Chef Alain’s best selling product is a cake called the
aeration and the formation of big ice crystals. Frou-Frou. It may be simple – an almond daquoise, crispy praline and
Another advantage of the Pacojet is that it can make small chocolate mousse made with 53 percent chocolate – but 10 orders
quantities, so that Spoon can have the 10-15 servings a day that it a day make it a winner.
needs without wastage. Swiss French Chef Grégoire Michaud, Pastry Chef at the
Also on the menu is the Raspberry Chocolate for contrasts lovers, Four Seasons Hong Kong and author of Never Skip Dessert (Food
made with 70 percent Valrhona. This has a base of chocolate sable Paradise Publishing) uses six types of Chocovic chocolate. And he’s
– cocoa and almond mixed with butter – and a second layer of sache not in the least bit bothered that the manufacturer is Spanish. The
biscuit. These are topped by a layer of raspberry confit - raspberries product was chosen after extensive blind tasting and without regard
cooked down to a marmalade-like consistency. The top layer is a to branding.
ganache made from 70 percent chocolate and with the unexpected Chef Grégoire has a large repertoire of desserts but is keen to
addition of a little chilli. There is not enough chilli to add heat, just show AHCT his chocolate pudding and his chocolate jelly.
a fruity note. Garnish is raspberries filled with raspberry coulis. The pudding uses single origin Ocumare chocolate and contains
The chefs at Spoon – hotel Executive Chef Philippe Duc, Spoon very little flour, as the chef believes adding flour would dilute the
all begins is important. “Just as what humans put into their bodies
effects them, so too with cows. If they’re eating well and eating good
stuff what they produce should be good.”
Drummond says butter is now a staple ingredient in Asian
kitchens because people are travelling more, are experiencing different
cuisines and are more likely to experiment. “Using butter in Asian
cooking would be difficult of course. I don’t think it could be used
in Cantonese or Thai food for example, as it would alter flavours too
much. But replacing ghee with butter in Indian recipes is probably
more likely. Butter is being consumed in Asia because we’re eating
more Western style dishes.”
Alastair Bruce emphasises New Zealand butter’s healthy qualities
The InterContinental Grand Stanford uses butters from
Australia and New Zealand to cook with, whilst preferring French
varieties for the table. “There’s a matter of perception here as well only grass-fed. “As well as improving taste, butter from grass-fed free-
of course. French butter is seen to be richer, creamier and a good ranging cows is higher in Omega 3, Vitamin A, and Beta Carotene,
accompaniment to bread. We use Australian and New Zealand all proven to be beneficial to health.”
butters in recipes because there’s a difference in how butters react New methods of production, indeed new butter products are
to temperatures. Also different butters have different water and salt increasingly prevalent. In the Middle East Fonterra recently launched
contents which can effect flavours.” a specially formulated clarified butter and is looking to introduce it
Spreading A
sk Chef Muhammad Haikal Johari what ingredient is The Président brand from Lactalis is probably the best-known in Asia in the near future. Made entirely from cow’s milk, with no
his favourite and the answer is instantaneous: “Butter! of French butters. additives or preservatives, the butter is said to be able to withstand
I love good quality French butter. You can do so much extremely high heat, and impart a delicious concentrated butter
with it. We do a lot of contemporary European dishes Innovation flavour.
with Asian touches at Ember,” the Singaporean TV personality and Maker of iconic brand, Anchor, the New Zealand dairy farmers Sales of butter to the catering industry in Asia are increasing, cites
the word
Head Chef at the highly regarded Bangkok restaurant, recently told cooperative group, Fonterra accounts for about 40 percent of the an Arla Foods spokesperson for Danish brand, Lurpak, saying this is
the Reuters news agency. global trade in butter, milk powder and cheese and sells products in mainly due to its portion butters and spreadables. Drummond says
Fortunately for Johari, who’s worked at Les Amis, Pierside and more than 140 countries. you only have to take a look on supermarket shelves to know butter is
Raffles Hotel, as well as trained with Joel Robuchon and Laurent Substantiating Drummond’s belief that what the cows eat effects an important kitchen ingredient in Asia now. “A few years ago there
Gras, great butter from Europe, Australia and New Zealand is widely the taste of butter, Alastair Bruce, General Manager of Fonterra were hardly any butters available in the region. Now there are literally
available in Asia. Foodservices in Asia, Africa and Middle East, notes their cattle are shelves and shelves of them. There’s an enormous variety and choice
But with the drought problem in Australia and the price of cattle
feed increasing around the world butter prices have risen steeply.
Around 22 litres of milk are required to produce 1kg of butter
and it’s in such high demand in Japan, with chefs complaining of
Butter is more than just ‘an shortages there, that the country’s Farm Ministry recently ordered
its four major dairy producers to churn out more to counter a 230
We were the first international hospitality recruiter to open an office in Mainland China in 2004. With
our local presence and many years of experience in the area, we are most familiar with the needs of
edible emulsion of fat globules tonne shortage. our industry. Our clients are the major international 5* hotel chains, well-established local hotels and
top restaurant & catering operators.
No kitchen can afford to be without this key ingredient. Many
made by churning milk or recipes call for it, not just the obvious ones and various types of butter Our clients are constantly looking for local talent, Mandarin speakers and expatriates with Asia
cream’. It’s tastier and more have long been used from the emulsified variety (melted butter with a
little water whisked in) to the practically unheard of clarified butter
Hong Kong Shenzhen Beijing experience. Feel free to send your resume to any of our consultants. Your resume will be treated with
respect and confidentiality. You will always get a personal reply.
complex with a range of different (melted butter with the milk solids skimmed and strained).
For current jobs, visit our website: http://www.tophoteliers.com
applications. Glen Watson looks With rising prices, the temptation to create butter ‘alternatives’
has been too much to resist for some and police in India recently
at what’s on offer in Asia raided a manufacturing unit where ‘butter’ made using palmoline
oil and Dalda hydrogenated vegetable oil was discovered.
The InterContinental Grand Stanford uses French butter on the table and Australian and New Zealand ones in the kitchen
F
or many people the appeal of beer has a lot to do with “retains its age-old German brewing tradition, unique technology
the place it comes from. Beers, like wines and spirits, are and know-how” - but is brewed by the Oriental Brewery Company
supposed to derive some of their individuality from their Ltd in South Korea.
place of origin. Hong Kong still imports Tsingtao from China, and German style
Some of the explanations for this are precise, scientific and easy beer has been brewed in Qingdao since 1903, but that brand too has
to understand. Others, as is the case with wine and whisky, range dropped a value-adding assertion from its marketing.
from vague to quasi mystical. The packaging used to state the beer was brewed with “mineral
For Belgian monasteries and American microbreweries this is water from the Lao Shan Spring”. Some of it still is, but since the
Pint of
a distinct marketing advantage. The provenance of their product company began to acquire other breweries around China, which
is clear, and people are prepared to pay more for it because, in the also make the brand, there is no guarantee the premium, attractively
world of beer, small is generally deemed to be beautiful - even if healthy sounding ingredient is present in the beer.
most beer drinkers aren’t. Does it really make a difference? Certainly there are people who
For the big beer companies the issues are more complicated, believe that Tsingtao no longer tastes as it used to – although that
and provenance is now a subject that brands that used to focus on could easily have something to do with modifications made to the
origin
it now prefer to gloss over. recipe in recent years to bring down production costs.
Take some of the major players in the fiercely competitive Hong
Kong market, for example. Carlsberg and Heineken, both of which Taste the difference
now brew regionally, were originally marketed as premium priced San Miguel spent years trying to dismiss as myth the assertion made
imports, the implication being that they were a notch above the by many Hong Kong resident beer lovers that when they went to
dominant local brew, San Miguel. the Philippines the brew there tasted better than the stuff they got
at home.
Back to the source Finally the company bit the bullet. The distinctive stubby brown
From 1923 to 1981 Carlsberg was imported to Hong Kong. Then bottles of Philippines San Miguel became available in Hong Kong,
the brand aggressively took on San Miguel by opening a Hong Kong alongside the local bottles and cans. Now the draught product also
brewery, and price wars began. Carlsberg became an import again comes from the brand’s Philippines breweries.
in 1999 – but this time from China, and it is now marketed very “Whether there is an actual difference in taste – and breweries
Robin Lynam asks how much much as local brew. will tell you that there is no difference – or just a perception that a
Blue Girl, a German beer which also has a long history in beer is better because it comes from the original location is hard to
influence brewery location Hong Kong, used to sport a label that proudly proclaimed it was say,” observes Rhys Adams, beer connoisseur and Marketing Director
makes to the product and to “Brewed in Bremen”. Now it makes the more modest claim that it of El Grande Holdings Ltd, which operates the Hong Kong Brew
drinkers’ perceptions
Guinness Brew Master Fergal Murray
DualZone
The first “product” from the EuroCave
Professional, Dual Zone, is a 2 temperature
zone wine serving cabinet combining a
modem design with the latest technology.
Two large zones, which are completely
independent, allowing your red wines, white
wines all to be kept at the right serving
temperature.
Guinness is brewed in 44 locations In this way, Dual Zone allows you to easily
access bottles when dealing with customers’
wine orders.
with great looking, great tasting Guinness. While there are differences CY Martino D’Souza
House in Lan Kwai Fong as well as 16 other outlets in Hong Kong, in the Guinness we brew, one thing remains constant – the quality
Head Chef, Millennium Airport Hotel, Dubai
the Chinese mainland and the Philippines. of our product. Our ancestral home at St James’ Gate in Dublin is CMY
Hong Kong beer, and everyone says that Guinness always tastes better we use to ensure consistency in the quality of every single Guinness
in Ireland. I’ve never tried it in Ireland, so I don’t know whether we sell, wherever we make it.”
that’s true or not, but I have been able to taste beers produced at The demand for authentic Irish Guinness however persists, and
different breweries in the same country [which tasted different from the brewery appears to have come up with a compromise which
each other]. They were very fresh beers, so I don’t know whether it not only makes real Irish Guinness tasting much as it does from a
changes during transportation. They were just very slight differences, pump available worldwide, but could revolutionise the transport and
but there are subtle differences even between batches which any brew service of draught beer internationally should other brewers adopt
master can recognise. It’s like wine,” says Adams. the technology.
Carlsberg is adamant that its Chinese brewed beer tastes exactly The “Surger” – an ultrasonic device which agitates the contents
the same as its Copenhagen pilsners – except that it is 0.4 percent of a pint glass to create the “surge and settle” effect of a freshly
stronger. poured chilled draught beer such as Guinness – has been in use in
“Our standard Carlsberg is 5 percent alcohol by volume with various markets since 2003 when it was introduced in Japan to allow
exactly the same specifications all over the world – same flavour, small bars with insufficient space for additional kegs and bar pumps
alcohol, colour, bitterness etc. However, there are local exceptions to serve the beer.
normally driven by taxation. For example, in Denmark the standard “Guinness draught in a can comes straight from St. James’ Gate
Carlsberg is 4.6 percent alcohol by volume,” says Kristian Dahl, in Dublin and is widely available in Asia, not only for the off trade,
Regional Technical Director for Carlsberg Indochina. but also as an option for the on trade to serve alongside our ‘Surger’
technology, which allows bartenders to craft a surging Guinness for
Watering the plants their patrons, as if it were poured from the tap,” confirms Murray.
Water, says Dahl, definitely does differ from location to location, but Adams is a fan.
brewers have the technology to give it a uniform profile. “The ‘Surger’ is a very good idea from an operator’s perspective,”
“Depending on your brewery location your water source will he says. “It cuts down on pouring time and storage space, and the
definitely differ. You might have town water that has been chlorinated amount of space used on a bar surface. I’m all for it. You see the
by public treatment, or ground water too rich in heavy metals etc. bubbles come out the same as you would in a normal draught. I
To make sure our water used is of high quality we treat water to think things are probably going to go the way of the ‘Surger’, even
uniform standards depending on the source. Water is an important more because just shipping kegs across the world is such an expensive
resource and we specify the specifications the treated water must
meet,” states Dahl.
operation. The keg is worth a lot more than the beer inside it and
you have to ship it back empty.” Book now! 18 - 20 MAY 2010
DUBAI WORLD TRADE CENTRE
Ice-capades
For Jeveons cocktail making aesthetics represents a fine balance
between the classic and the contemporary. While interested in the
technique, he has not modified the Upper House Bloody Mary to the
extent of the currently fashionable Canadian variant, The Caesar,
where the mixologist adds vodka to ice cubes also made from clam
tomato juice, Tabasco and Worcestershire Sauce.
“The Japanese are very keen on this at the moment. It is a trend
that is happening a lot. They do a very simple drink called The
Greyhound which is essentially the Salty Dog - vodka and grapefruit
juice. The ice that you get in the drink is frozen grapefruit juice and
as that melts it really heightens the flavour of the drink,” he says.
Flavoured ices and high quality finessing ingredients however
are of little use without a high quality base spirit, and for the last
three years Jeveons has worked with Moët Hennessy representing
their spirit portfolio across Asia, with a particular emphasis on
Belvedere vodka.
Consumers, he believes, care less about which vodka they drink
than other premium spirits – a fact some unscrupulous bar operators
have been known to take advantage of.
“Here I have chosen only Russian and Polish vodkas – classic
vodkas. No New World and no Grey Goose, which is a world favourite,
Base
but is French and modern. I love 42 Below but I wanted to be a bit
more traditional and I want to stand behind every product I use in
this bar. Vodka is changing and it is pioneering, but I’m still quite
traditional with the vodkas, I like to think, and I think most people
should be,” he says.
desires
The Upper House’s Hong
S
o far as Sam Jeveons is concerned a cocktail is only as We have a selection of 13, from celery to chocolate to cucumber
good as its ingredients - all of them; base spirit, liqueur, to rhubarb to orange to cloves – all sorts of things like that. The
juice, garnish and ice. bitters market is becoming huge, and the ability to play with these
Jeveons is an authority on his subject. Managing different ingredients and the variance of what they do to drinks is
Director of “bar and beverage specialists” Alconomics magnificent,” Jeveons states.
Asia he is currently in residence at Swire Hotels’ new Hong Kong “Finessing ingredients” such as bitters, pepper sauces and esoteric
property in Pacific Place, The Upper House. As ‘Bar Consultant’, liqueurs are now much easier to obtain around the region, which Jeveons
Jeveons is making sure the Café Gray Bar builds up a reputation for sees as a sign that people are paying closer attention to detail.
cocktails to match that of celebrity Chef Gray Kunz’s food. “Tabasco have upwards of 20 different products available and
they can be very useful. One of the best selling cocktails at The
Attention to detail Upper House is our Bloody Mary and we keep it very simple. That
In the four years since he arrived in Hong Kong, to work on reopening obviously involves a lot of Tabasco use. A lot of the Asian cultures
the bars at the Mandarin Oriental, Jeveons has watched the Asian can take quite spicy drinks, so the use of Tabasco is going very well.
cocktail scene evolve and although he reckons that – leaving Japan We use a really unique homemade tomato juice which is very light,
out of the equation – even the region’s leading centres of the cocktail and flavours like the green Tabasco sauce really represent themselves
culture are behind London, Melbourne, and New York, progress well in those drinks,” says Jeveons.
has been rapid. Lea and Perrins Worcestershire Sauce is also a critical Bloody
“When we worked at the Mandarin we had to bring in our tequilas, Mary element, but Jeveons does not advocate its use in other
our whiskies, our vodkas – the good stuff. Now some of the things that cocktails.
we imported are readily available in Hong Kong,” he says. “Lea and Perrins Worcestershire sauce is pretty much a Bloody
Take bitters for example. The range available to the mixologist Mary ingredient. It needs those savoury flavours. We use three dashes
now extends well beyond the classic little bottle of pink Angostura. of Worcestershire Sauce and three dashes of Tabasco here as our
“One of the things we have here is a range called The Bitter Truth. standard, and if someone wants it spicier, a little bit more.”
and it is pioneering,
– new mixers are at the Mandarin Oriental
“I think the whole molecular mixology movement has had a profound A way to go giving bartenders Hong Kong
creative
effect,” says Sam Jeveons. Out of the hundred or more bars in Asia with molecular cocktail opportunities
“It is an entirely new skill set, basically, and it is something which
requires the full support of your venue, the bar, and the kitchen. It
offerings Jeveons says there are only about 15 doing the job well.
He singles out Finds in Hong Kong, The Tippling Club in Singapore but I’m still quite
is not something you can go half heartedly into. There are some
great things going on in Hong Kong at Finds where Antonio Lai is
really pushing the boundaries in Hong Kong to produce molecular
and the bar of Laris at Three On The Bund in Shanghai as particularly
good exponents of molecular mixology in Asia, but believes that
generally the movement regionally has yet to catch up with the
traditional” Sam Jeveons
mixology.” advanced work being done in Europe, Australia and North America.
Lai is a leading Asian exponent of ‘caviars’ - chemically solidified As to whether molecular mixology is the future of cocktails,
droplets of liquids – a technique, like many of those used in molecular Jeveons believes that the jury is still out.
mixology, borrowed from the kitchen/lab of Ferran Adria’s elBulli “I think foams and airs could become more commonplace, but
restaurant. only if it is done well, and I think the customer will ultimately decide. In
“Three years ago you had to order the chemicals from Europe, ten years’ time will this become second nature? I’m not sure. It could
now you can get them from suppliers here, but you need quite a bit of do. Whatever comes of it the fact that people are now thinking about Aged tequila
is rising to
gadgetry and you need know-how, because it is all about learning the liquids in a different way, presenting things in a different way and trying prominence
science of liquids – sugar densities, how much chemical is required to educate the customer in a different way and offer something new
per litre of solution, and it is very much trial and error. Many people - whether it works or not - is helping us all move forward.”
who haven’t got it perfect are trying it out on customers and they
haven’t got the years of experience,” says Jeveons.
Hot tables
The latest range of outdoor furniture from
Kettal is designed to, “bring the space to
Grand cocktails
life”, says the company. In collaboration with Grand Mimosa
Emiliana Design Studio the ZigZag series of
In 1880, Louis-Alexandre Marnier Lapostolle, Here are some of the
the son-in-law of Eugène Lapostolle, son suggested drinks: 20ml Grand Marnier
braided flowerpot holders, puffs and porcelain 40ml Orange Juice
of the founder, created the famous Grand
oil lamps is supported by an aluminium and Top up Champagne
Marnier liqueur, a blend of cognac and tropical Irresistible
ceramic coffee table, which may double as a No Garnish
oranges. Today, the company is run by 5th 30ml Grand Marnier
fire cum barbecue.
and 6th generation members of the Marnier 30ml Strawberry Juice
Lapostolle family, including Jacques Marnier 20ml Apple Juice Grand Mojito
Lapostolle, the current Chief Executive Officer. 10ml Lemon Juice 45ml Grand Marnier
Brand ambassador Julien Defrance Garnish with Strawberry Quarter of Orange cut into
recently demonstrated the versatility of the pieces for muddle
liqueur with a show of cocktail mixing at the Grand Cosmopolitan Mint
M Bar of the Mandarin Oriental, Hong Kong. 45ml Belvedere Vodka 20ml Passion Fruit Juice
The bar held a promotion of Grand Marnier- 15ml Grand Marnier 1 pack Raw Sugar
based cocktails using this year’s limited edition 15ml Cranberry Juice Garnish with Mint Sprig
Irresistible – only 300 bottles were set aside for 15ml Fresh Lime Juice
the Hong Kong market. Garnish with Flamed Orange Twist For more information:
www.mhdhk.com
The Irresistible edition of 2009
The plain white tableware series is heights,” enthuses the company. Not only
haphazardly.
The insulation from an effective splash curtain before the initial
rinse represented a six percent energy saving for every degree of
temperature saved. Other improvements could lead to a further three
percent saving in energy: using dirty water for scraping the rubbish off
the plates before cleaning represented a saving in water used and as
18 percent of hotel energy costs are incurred in the kitchen – and 33
percent of water costs – these modifications added up.
The Langham, Auckland eventually plumped for a Hobart conveyor
heavy-duty washer and found the German machine gave a saving of
The K-Tronic from Meiko (European model)
20 percent a month in water usage. The savings in water alone came to
NZ$38,858.63 a year, meaning the machine paid for itself in three years.
German manufacturer Hobart has a team of 300 research scientists
and registers an average of 1,000
“Increasingly,
Dishy
patents a year. Latest Model, the
Premax CP boasts such innovations
as precision nozzles to ensure an
even coating of water when rinsing
customers are looking
for greener, more
efficiency
off detergents and in general, “saves
up to 50 percent water, 30 percent
energy, and 80 percent chemicals
in comparison with conventional Nicholas Blake’s
environmentally
technologies.”
Meiko, another European from
career progressed
dishwasher
friendly credentials”
operator to
manufacturer, told AHCT that, Environmental
“Increasingly, customers are looking Manager
Meiko representative
for greener, more environmentally- Banquets generate vast amounts of washing up
friendly credentials, particularly in water-saving, detergent usage,
machine longevity, and improved atmosphere conditions in the wash up
N
area. Interestingly, opting for greener warewashing systems ultimately
Mischa Moselle icholas Blake turned the trials and tribulations of a fresh
graduate on the employment market into a successful
saves operator costs.”
The company explains that re-using water and saving energy are
discovers ‘where career in environmental management. The New standard elements of its larger rack systems, in particular the Series
Zealander had hoped to be saving the national emblem, 2 K-Tronic basket transport model. An exclusive pumped, heated
there’s muck there’s the endangered Kiwi bird. Instead, after several years of tertiary auxiliary rinse zone facilitates re-use of the rinse water, yet still delivers
money’ … how to education and months knocking on prospective employers’ doors,
he found himself washing dishes in the kitchens of the Langham
pristine and consistent high quality clean wash results, claims the
manufacturer. In order to optimise the use of energy consumed by
reduce costs by Hotel, Auckland. the machine, an optional heat recovery condensing system and simple
Not one to take the easy option and drift mindlessly through heat pump are available.
washing up properly his shifts, Blake applied his scientific training to the process he was frequent enough and JohnsonDiversey seems to agree:
engaged in and was soon writing a report for management on how Chemically speaking “The maintenance department of the hotel should perform regular
the hotel could save money and do its part for the environment by Blake also worked with chemical supplier Ecolab to cut down on checks of the machine to ensure that all critical parts are in proper
making the dishwashing process more efficient. resources used in the process, representing another saving in costs. working condition and should replace worn out parts immediately.
The 8-page report was soon followed by a 34-page write up on JohnsonDiversey also advises hotels on dishwasher efficiency. The They should also check for water leaks and mend them immediately. A
sustainability that brought him to the attention of management company recommends focussing on water quality; how much heat is single small water leak in the dish wash machine can result in wastage
at a time when the hotel group’s owner, Dr K S Lo, had declared used in the process; the quantity and quality of chemicals used and the of approximately 60 litres per day.”
his intention of making the company more sustainable and had efficiency of the dishwashing machine’s mechanical actions. Manufacturers are keen to promote their green credentials and the
appointed John Dick as environmental champion, now General Water should be soft or scale will form, leaving dishes dirty and bottom-line benefits of efficient washing.
Manager of the Eaton Hotel. Management gave Blake six months machines clogged. Magnesium and calcium salts can be removed with Italian manufacturer Comenda has adapted its heat pump for use
to prove himself. a softener before the water enters the machine or by using a cleaner on a smaller potwasher. The device saves 2/3 of the heat expenditure
Blake soon created an eight-step plan for implementing that controls the effect of salts on the cleaning process. compared to traditional machines and is adapted from technology
sustainability in the hotel and within a record time the hotel was the According to JohnsonDiversey the use of the correct equipment originally developed for refrigeration purposes. It has been in use on
first in New Zealand to gain a Green Globe Certificate. Since then and regular maintenance to ensure the temperature is between 65-82°C larger machines for some 15 years.
there have been more awards, meetings with government ministers, means resources are not wasted by having to re-wash items that have Comenda’s AC2A is a small, high-speed unit that can wash 1,800
and a move to Hong Kong. been washed at too low a temperature or by having the temperature dishes in an hour. “Fitted with technologically innovative systems, this
So what exactly did Blake learn from his time with his hands in hotter than it need be. machine automatically stops in the absence of racks to be washed,
the suds and how generally applicable are the lessons? The company are firm believers in auto-dosing the chemicals into thus eliminating the risk of energy waste, and includes a system which
The Langham Auckland could be serving 5 - 600 people in 12 the system – that is having a machine to inject super concentrated controls the rinse water consumption quantities and consequently
minutes for a banquet and all that washing up had to be manually washing chemicals rather than a human being ‘guestimating’ with detergent and rinse-aid according to machine speed,” boasts the
scraped before being loaded on to the conveyor before passing powders – often wastefully and/or hazardously to the person. company.
through a curtain for an initial rinse at 60-65°C, followed by a The company’s GFS90 CRC ‘heat recovery unit’, as the name
second high pressure rinse at 65-70°C and a final rinse at 82-90°C. All in good order implies, recovers the heat generated when water is heated to washing
The crockery and cutlery then passed through a heat exchange, Making sure your dishwasher is working correctly may seem like temperatures and prevents it being dissipated into the kitchen, cutting
Hobart’s Premax CP where the heat rising off the utensils was circulated back through an obvious point but Blake found that maintenance was not always wasted energy, and discomfort to the operator.
the machine.
As far as investment goes the long life of solid-state LED lights can In hotels applications range from setting the mood in ballrooms
also be put in the plus side of the accounts sheet. For example, Global and dining venues to lighting in lifts and outdoor signage through to
Zone’s Flambeau range of tea lights, as described in November’s making the guestroom comfortable.
AHCT, have a lifespan of 15 years. Philips Master LED lights have According to Sean Hughes, Senior Director at Philips Design in
a lifespan of 45,000 hours and can be retrofitted. Hong Kong, lighting plays a fundamental role in shaping the guest
LED lights are also low consumers of electricity. A conventional experience.
50-Watt incandescent bulb can be replaced with a 4-Watt LED panel. “This customer experience begins even before they enter the
Incandescent lamps are notoriously wasteful, turning only the first five hotel, the choice made in relation to the exterior architectural
percent of electricity consumed into actual light and the remaining lighting approach can have a dramatic effect on the impact that
95 percent into dissipated heat. the building forms in the mind of the customer. With the advent
of LED technology the exterior scheme can be highly animated,
constantly changing colour or changing effect to evoke different
moods, impressions or feelings. LED lighting solutions can turn the
exterior of the building into an eye catching landmark in its own
right,” says Hughes.
Within the hotel, the right lighting can do everything from
creating pools of privacy in the lobby lounge to helping guests
navigate their way to their room and within their room.
James Woudhuysen, Professor of Design and Innovation at the
University of Leicester in Britain and a consultant to industry on user
interface issues, believes it is important for hotels to concentrate on
the basics as outlined by Hughes.
As well as ensuring that guestrooms are dark enough for sleep,
the lighting has to be adequate so that “taking a midnight pee in a
bathroom you don’t know” doesn’t become an awkward experience,
says the co-author of Energise!, a book advertised as a “refreshingly
LED mood lighting by Philips The YAS Hotel in Abu Dhabi pragmatic, scientific view of the use of energy in our society”.
The green light for cost savings Shedding more light than heat
L
ight Emitting Diodes (LEDs) are electronic components that Professor Woudhuysen has criticised other alternative forms of
LED lighting systems give date back to the 1960s. Recent developments in technology lighting to the incandescent bulb as not being up to the job in terms of
designers flexibility, are good mean that the scope of their use has been extended from
the micro to the very large indeed.
the amount of light they emit, perhaps being better named as ‘darks’.
However, he believes that LED lights represent progress. His views
for the environment and the The recently opened YAS Hotel in Abu Dhabi is one of the concur with research commissioned by Philips. The independent
research was carried out by the Dutch Metrology Institute.
world’s biggest hotel LED projects and it combines over 5,300
bottom line – eventually. “In the study, The Dutch Metrology Institute tested Philips’
LED lighting solutions
diamond-shaped steel panels, containing nearly 5000 RGBW LED
Thora Jacobsen takes a look fixtures. The dramatic effects are obvious from the photo opposite.
Of the many teams working on the lighting, Arup Lighting, New
Master LED lamp across various optical and electrical criteria. The
results of the tests confirm that the Master LED reached specifications
York were responsible for design and a partnership between British
firms Enfis and Cooper Lighting for the LED lighting itself.
can turn the exterior of of at least 240 lumen in terms of light output and a power factor
of 0.68. This is even higher than the average CLFi lamp [Compact
Enfis’s design philosophy states that “Designers are attracted
by the design flexibility accorded by a directional spot source that
the building into an eye Fluorescent Lights] which have an average power factor of 0.50.
During the tests the Master LED even achieved a higher lumen
is capable of saturated colour, and most applications in lighting to
date have been for coloured Multi-Watt LED Light Engines. The catching landmark in its output,” Michael Lim, Senior Manager, Global Product Planning,
Global Business Unit LED, Philips Lighting told AHCT.
combination of red, green, blue and amber Multi-Watt LED Light
Engines provides a far greater selection of colour and greyscale (4.3
billion variants) than any other light source.”
own right” Sean Hughes Lim also points out that, “Since LED is durable, the maintenance
needed is relatively low, therefore, there will be quite some savings in
human resources to manage checking and replacement of LED.”
While one of the advantages of LED systems are their ability The low energy consumption of LED lights is an obvious
to create a range of colours and moods, the key selling point in the environmental benefit as well as a cost-cutter.
current political climate is their environmental friendliness. Global Zone’s Flambeau is marketed as being environmentally-
friendly to manufacture and to dispose of.
Cutting costs The lights contain no mercury and emit no Ultra Violet or
One factor that potentially stands against them in the current Infra Red radiation, meaning they are safe around food products.
economic climate is the perception that they are expensive. According As Philip’s Lim points out, lower energy consumption means lower
to one industry insider it can take three-five years to gain a Return On CO2 output, useful for any company having emissions reductions
Investment when owners are generally looking to recoup expenditure targets to meet.
Global Zone’s Flambeau range in under three years.
The Ledino from Philips
Mar 22-26 Alimentaria Alimentaria is the most important international food Alimentaria Exhibitions
Fira de Barcelona
Barcelona
and beverages exhibition in Spain and one of the
leading international events of this type. The show
Disputació, 119
08015, Barcelona
Reaction to the Hong Kong International Wine
Spain will present the latest products from the international Spain & Spirits Fair, Nov 4 – 6 2009
food and beverage industry, distribution channels Tel: +34 93 452 1800
and consumer tastes. Fax: +34 93 452 1801 Coming next
I
www.alimentaria-bcn.com
n it’s second year, the Hong Kong International Wine & Spirits Fair, held at the city Hong Kong International Wine
Convention & Exhibition Centre has been awarded an overall thumbs up from exhibitors
Hotelex shows are the meeting point for the Shanghai UBM Sinoexpo Int’l Exhibition
& Spirits Fair 2010
Mar 29 – Apr 1 Hotelex Shanghai 2010 with organizers, The Hong Kong Trade Development Council (HKTDC) deemed to have
Shanghai New International hospitality industry. Managers in the hospitality 10/F., 218 Xiang Yang Rd. (S), done a good job. 530 exhibitors, double the inaugural figure, from 34 countries including 13 (Dates to be confirmed)
Expo Center industry, manufacturers, traders and distributors Shanghai 200031, China
know that Hotelex provides them an annual get Tel: +86 21 6437 1178 new ones showcased wine, beer, spirits, products, services, accessories and equipment.
together – to source, sell, network and understand Fax: +86 21 6437 0982 With the Asian consumer wine market said to be growing seven times the rate of any other Hong Kong Convention and
the trends that will determine the future of Asian [email protected] region, the show focussed on wine education, tourism, and investment.
hospitality industry www.UBMSinoexpo.com, www.hotelexchina.com Exhibition Centre
Room for improvement Wanchai
Apr 20-23 FHA 2010 The 17th international Food & Drinks, Hotel, Singapore Exhibition Services “The booths were good, the sign posting excellent,” says Toby Marion, Director of Golden Hong Kong.
Singapore Expo Restaurant, Bakery & Foodservice Equipment, No. 1 Jalan Kilang Timor, #09-02 Pacific Tech Gate Wine Co Ltd. a five year-old company specialising in American wines. The show,
Singapore Supplies & Services Exhibition & Conference with Centre, which Marion says was, “laid out effectively with really good organization” had one flaw:
FHA culinary Challenge. Singapore 159303 “We couldn’t clean our glasses properly and this should be fixed. At any first class wine fair http://hkwinefair.hktdc.com/
Tel: +65 62336638
Fax: +65 62336633 there’s a service provided to collect glasses and wash them in hot soapy water to ensure
[email protected] hygiene.” Marion goes on to say the turnout was “sub standard” conceding the current
www.sesallworld.com economic climate could be to blame. “There weren’t enough people to justify the effort and
expense. But the HKTDC did a great job overall and are working very hard.”
Apr 27-30 HORECA The 17th edition of the Middle Eastern show Hospitality Services A member of the Hong Kong Food, Drinks and Grocery Association, Marion is
BIEL for catering equipment, furniture & fixtures, Contrast building, Dekwaneh
Beirut tabletop, uniforms, linens & amenities, laundry PO Box 90-155 keen to emphasise the importance of working together to ensure the future growth and
Lebanon equipment, maintenance & hygiene, technology: Jdeidet El Metn success of the industry in the region. “Recently the government in China re-instigated
software, telecommunications, security, audiovisual; 1202 2020 Lebanon difficult paperwork to import wine into the country which effectively kills Hong Kong as a
packaging, franchise, finance & management Tel: +961 1 480081 passageway. It’s now easier to go direct from the United States. The local government
companies, hotels & restaurants chains, services, Fax: + 961 1 482876
is trying to get this simplified again and we’re all keen to work together to ensure this
food & beverage. www.hospitalityservices.com.lb
happens.”
At the show white wines and rosés featured heavily on the winner’s podium
May 25-27 Vinexpo Asia Pacific The international wine and spirits exhibition for Vinexpo contradicting what many believe to be Asia’s preference for hugely concentrated wines.
Hong Kong Convention and Asia-Pacific and the world’s largest wine and spirits 2, cours du XXX Juillet However, Hagen Wong, Portuguese wine, port and Madeira importer and distributor says,
Exhibition Centre trade exhibition. 33074 Bordeaux Cedex, France
Wanchai this has more to do with the judging panel than anything else. “The show wasn’t what
Tel: +33 556 560 022
Hong Kong Fax: +33 556 560 000 I expected and I preferred last year’s event. There were less locals this year and having
[email protected] the public day on Friday instead of Saturday certainly effected the success of the show.”
www.vinexpo.com Accepting a Gold Award in the Other Reds category for Quinta Do Crasto Reserva Old Vinca
2007 and a Silver for Luis Tato Vinha Barrosa, Wong says the local market is proving to be
Jun 10-13 ITE The 24th international travel expo TKS Exhibition Services Ltd
Hong Kong Convention and Room 601, Stanhope House, open to trying and accepting unique, different grape varieties and flavours.
Exhibition Centre (Hall 1) 734 King’s Road, It was Susan Haythornthwaite’s first time at the show and the New Zealand boutique
Wanchai Quarry Bay, wine maker says she will definitely be back. “Well organized, a great venue, accessible,
Hong Kong Hong Kong with good facilities and a good booth position,” gave the Haythornthwaite Wines owner the
Tel: +852 3155 0600
opportunity to achieve her goal of finding a Hong Kong distributor. “I’ve had a couple of fact
Fax: +852 3520 1500
www.itehk.com finding visits to Hong Kong over the last couple of years and felt it was the right place and
the right time for us. I feel we can service the area reasonably easily with the view to moving
into Vietnam and Taiwan. I was fascinated by the number of people wanting to get into wine
Jun 10-13 ITE MICE The 5th MICE, business and incentive travel expo TKS Exhibition Services Ltd
distribution but it was difficult to tell who was really serious.” Like her fellow exhibitors the
Hong Kong Convention and Room 601, Stanhope House,
Exhibition Centre (Hall 1) 734 King’s Road, Silver, Bronze and Bronze Wine & Food Matching winner (Gewürztraminer 2008 (Bronze)
Wanchai Quarry Bay, and 2009 (Silver)) believes the show would be better serviced if it included a weekend day,
Hong Kong Hong Kong and says at times there weren’t many people around. “They came in waves and really only
Tel: +852 3155 0600 after lunch time. It’s probably best to start later and end later.”
Fax: +852 3520 1500
www.itehkmice.com
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For more information about markets,” said Wang Xueren, Secretary General, Beijing Laundry & Drycleaning Industry n F&B Managers
Texcare Asia, organised by Association commenting on the recently held Texcare Asia 2009. n Executive Chefs Asia Pacific’s Premier
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Hospitality Publication!
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In fact, the fair attracted over 5,900 visitors from 51 countries and regions to its
Beijing venue. The top five visiting countries and regions outside of mainland China were
Japan, Hong Kong, Taiwan, Singapore and Malaysia.
A wide range of products and services was shown by the 133 exhibitors from 17
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“This is the best fair we’ve participated in,” stated Hu Jindi, General Manager, (AHCT) has been serving the
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Also pleased with the flow and the relevancy of the visitors attending the fair was of the hospitality industry.
Wendy Chi, Marketing Director of Shanghai Sailstar Machinery Group. “Over the last few
days, we have met with many customers from Russia and Southeast Asia. The calibre
of visitors to the show has been high; we have seen all the important buyers we hoped Subscription Form
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Among buyers there was a strong emphasis on sourcing energy efficient products.
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and to learn more about the latest energy efficient technologies,” noted Fan Guangyu,
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Chairman Executive of China Hotel Purchasing & Supplying Association.
“For others, the fair represents the ideal opportunity to re-establish connections and
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Industry: Hotel Catering Manufacturing Suppliers Others
M
acau recently hosted Wine & Gourmet Asia, an international wine and
gourmet foods, hotel and foodservice equipment, supplies and services
exhibition. The show attracted 7,163 trade visitors – buyers, chefs,
restaurateurs, hotel managers and other industry professionals found new suppliers
and met business associates.
At the same time 100 exhibitors presented their finest products.
“Bringing to Macau the very best of Asia-Pacific’s fine wine, gourmet and
hospitality industry, offering a unique networking and culinary platform, as well as
an extensive range of supporting activities, Wine & Gourmet Asia 2009 is appealing
for both trade and leisure visitors,” said João Manuel Costa Antunes, Director of
the Macau Government Tourist Office. He added that with the strong development
seen in Macau’s tourism industry in recent years, the city is becoming a quality and
multi-faceted tourism city, and a unique leisure, entertainment and business tourism
destination in Asia.
Organizer Koelnmesse launched a Hosted Buyers Program this year,
demonstrating its commitment to providing a business platform for the regional
industry. The programme is in line with the policies and strategies set by local
government organizations such as the Macau Government Tourist Office and
Macau Trade and Investment Institute. Besides the buyers, the new Hosted Buyers
Program also proved to be popular with the exhibitors.
Carlos Batalha, distributor of J.Portugal Ramos wines complimented the high
quality buyers brought in, “I think the organizers did a good job over the years to
improve the trade fair, especially with this new buyers programme. These buyers
come here with the dedicated objective of purchasing, resulting in direct business
for us.”
Exhibitors came from countries and regions such as Australia, mainland China,
France, Hong Kong, Japan, Macau, Philippines, Portugal, Singapore, South Korea
and Spain.
It is the second year that Portugal has had a group pavilion here and the
feedback continues to be positive. Silvinia Baptista of Associação Industrial
Portguesa, the organizer of the Portugal pavilion said, “Our exhibitors have received
impressive contacts from the past few days.”
Kenichi Asahara, President of the Asahara Brewery from Japan echoes the
view of the Portuguese pavilion organizer, “We do not need to meet many visitors
but just a few good ones who are real potential buyers are sufficient for us. This is
Coming next our purpose in participating, to make business and we are satisfied.”
Wine & Gourment Asia A number of exhibitors took the opportunity to showcase their products to
Nov 3-5 2010 chefs and to meet up with existing customers. Steve Tan, Director of Vismark
The Venetian Macao Food Industries from Singapore said, “Our products are already exported to
www.wineandgourmetasia.com a couple of big hotels in Macau so we are taking this chance to build deeper
relationships with our clients.”
Fits
Worldhotels has announced the appointment Matthias Roeke has been appointed as
of Leonie Ameringer as Director of General Manager of China World Summit
e-marketing. Previously Ameringer was in Wing, Beijing, by Shangri-La Hotels and
in a small
charge of all online distribution activities for Resorts. A German national with twenty years
Hilton in Germany, Austria and Switzerland. of hospitality management experience, Roeke
She also worked for KLM in e-sales and has been with Shangri-La Hotels and Resorts
marketing communications. Ameringer has for six years. Roeke attended hotel school
a degree in cultural sciences with majors in
marketing and tourism management.
Leonie Ameringer Matthias Roeke
training in his native Germany, commencing
his professional career in Berlin. space
Worldhotels has appointed Robert van der Sofitel Plaza Hanoi has announced the
Graaf as Director Marketing Services. After appointment of Christophe Marcel
seven years with Hilton, he joined Worldhotels Strahm as Director of F&B. Stahm holds
five years ago in a role generating development. a Masters degree in Business Administration
Van der Graaf holds a Bachelors degree in from the European Université de Lausanne,
hospitality management from the renowned Switzerland. Strahm also has over 5 years’
Hotelschool The Hague. experience in Food and Beverage Management
at various hotels and food enterprises.
Ayana Resort & Spa Bali has appointed Yoan Hilton Petaling Jaya has appointed Denis
Irma as Director of Weddings. Australian- Vecchiato as its new Executive Chef.
educated Irma brings a wealth of event Vecchiato began his culinary career 13 years
planning and wedding expertize to the resort, ago in Venice, Italy, and has since worked in
having previously held senior positions with some of the most luxurious and upscale hotels
Bali-based events company M&M Innovation around the world.
Concepts and the Conrad Bali Resort & Spa’s
weddings team.
Ayana Resort & Spa Bali has appointed Marco Veringa has been appointed F&B
Melinda Kusnadi as Director of Sales. Manager/Executive Chef at the United
Indonesian, English, German and Dutch Services Recreation Club. Veringa brings 25
speaker Kusnadi has previous sales experience years of experience to the position. Having
with Marriott and will oversee the global sales started his career in the Netherlands he moved
strategy with personal responsibility for the to Asia and has led teams at the Royal Hong
Australian market. Kong Yacht Club and Hong Kong Golf
Club. He will take charge of the club’s overall
Culinary Operations
Melinda Kusnadi Marco Veringa
Singapore based GHM has announced the Preferred Hotel Group has announced that
appointment of Stefan Noll as General Peggy Yip will be responsible for marketing
Manager of The Chedi Club at Tanah Gajah, initiatives, partner relations and revenue-
Ubud. Noll joined GHM in November 2005 generating strategies for it and its members A tailor made washing system to meet everyone’s needs
and has previous experience with Mandarin in Asia Pacific. With a wealth of hospitality In a little bit more than one square meter the new Comenda AC2A features
Oriental after education in Germany and consulting knowledge with specialized global a 200 racks/h output just like a big size commercial rack conveyor machine.
Switzerland. organizations, Yip obtained her Masters and
Thanks to its corner configuration it fits perfectly everywhere, thus making it
Bachelor of Science degrees at New York
University. the clever solution for small and medium-sized catering businesses. As a result
Stefan Noll Peggy Yip
to Comenda’s commitment to design products with a low environmental
impact, the AC2A prevents any risk of energy waste and performs
Michel Rochat has been named as head of The St. Regis, Singapore has appointed an exact evaluation for the rinse water consumption and the chemicals.
the Ecole Hôtelière de Lausanne. A member Amadeo Zarzosa as General Manager. The
of the school’s board of governors since 2003, Spaniard was previously at Atlantis, The Palm
Rochat has extensive education management in Dubai and has been in hospitality for 30
experience, most notably as General Director years. Zarzosa is a graduate of Slough Hotel
of the entire tertiary education system for the Hospitality College in Britain.
Swiss Canton de Vaud.
COMENDA Ali S.p.A. Via Galileo Galilei, 8 - 20060 Cassina de’ Pecchi Milano - Italy
T +39 02 95228.1 - F +39 02 9521510 - [email protected] www.comenda.eu
58 AHCT December 2009