Professional Documents
Culture Documents
Contoh CSR Report
Contoh CSR Report
CONTENTS
P4
P5
S U S TA I N A B L E D E V E L O P M E N T P O L I C Y
P6
P8
GOVERNANCE
P9
&
B U S I N E S S
P12
&
S U S TA I N A B L E
P16
THE ENVIRONMENT
P17
&
F O R M U L A S
P20
&
PA C K A G I N G
P22
&
P R O D U C T I O N
P25
&
T R A N S P O R TAT I O N
P27
&
S T O R E S
P28
SOCIAL RESPONSIBILITY
P29
&
H R
P31
&
Q U A L I T Y
P34
&
D I V E R S I T Y
P36
PHILANTHROPY
P37
&
P41
APPENDIX
&
T H E
E T H I C S
I N G R E D I E N T S
M A N A G E M E N T
O F
G R O U P ' S
L I F E
AT
W O R K
C O M M I T M E N T S
L A B O R AT O I R E S
M & L
S O C I A L
I N F O R M AT I O N
A MESSAGE
F R O M
T H E
M A N A G I N G
D I R E C T O R
THE GROUP
AMBITION
INTERVIEW
SUSTAINABLE
DEVELOPMENT
POLICY
What are the main objectives with regard
to Sustainable Development?
The L'OCCITANE Group has been built on solid foundations. These foundations are the values that continue to drive all the men and women who make up this
organization: entrepreneurship, a spirit of teamwork
and mutual support, and respect for man and nature.
We are very aware of what nature gives us and
are constantly striving to limit the environmental
impact of our activities, our buildings and our products. Thus our priorities include consuming the
fewest possible natural resources, recycling more
and more, and working to protect biodiversity.
One of the most valuable assets of the L'OCCITANE
Group is its motivated, committed teams. As a responsible employer, we are dedicated to developing
the skills of our employees while maintaining a sense
of well-being at work and respecting employee
diversity.
Finally, the LOCCITANE Group interacts with the
community by fully assuming its responsibilities.
Our business relations are based on strong ethical
foundations and we have developed a philanthropic
programme that is in keeping with our long-standing
commitments.
THE GROUP
I N
F I G U R E s
Over
A presence in
countries
Consolidated turnover
7000
1.1%
90
1.055
billion euros
2,572
115
9.4%
outlets
2010
new stores*
G R O W T H B Y
G E O G R A P H I C A L R E G I O N
( I N
L O C A L
+8%
C U R R E N C Y )
+17%
Russia
United Kingdom
+6%
+11%
France
United States
+21%
Brazil
+20% +2%
China
Japan
%
+4% +6
Taiwan
Hong Kong
+13%
Other countries
GOVERNANCE
Governance is at the heart of the company's actions. By
maintaining a constant dialogue with its stakeholders,
from suppliers to consumers, L'OCCITANE has been able to
develop lasting relationships built on trust and respect. It
is these relationships that give strength to a Group whose
players move forward hand in hand, to build the world of
tomorrow.
GOVERNANCE
&
B U S I N E S S
E T H I C S
2 Questions
SUSTAINABLE
dEVELOPMENT
With the aim of managing our environmental and social impacts as well as possible,
and to maintain ethical practices, we have opted for a comprehensive approach.
To do this, the Group is engaged in an ongoing dialogue with all of its stakeholders,
internal and external. This choice requires us to remain attentive and open to exchange.
GOVERNANCE
&
B U S I N E S S
E T H I C S
A RESPONSIBLE GENERATION
Keen to keep progressing in terms of its responsible practices, L'OCCITANE is a
founding member of the "Gnration Responsable" club, the members of which are
mainly distribution companies. By sharing good practices with other businesses, the
Group has been able to challenge its own actions and make progress.
70
There are many parties involved in the Purchasing process, from defining needs
to working with the approved supplier. Since 2012, the Purchasing department in
collaboration with the CSR department has arranged cycles of in-house training
sessions. The aim: to ensure that all teams concerned are familiar with the relevant
knowledge, tools and the Group vision of Responsible Purchasing. By the end of this
year, 70 employees had taken this training.
94%
people trained in
Responsible Purchasing
of corporate purchasing
turnover covered by the
CSR charter
With the aim of sharing its values, and to further strengthen its commitment to
the Global Compact, the Purchasing department asks each supplier to show its
commitment by signing the CSR Charter before any new commercial partnership can
begin. This charter is based on the themes of the UN Global Compact: compliance
with labour, health & safety and environmental standards, and respect for business
ethics. In 2013-2014, the results compiled showed that 94% of turnover in the areas
of Raw Materials, Components, Merchandising and Furniture for the L'OCCITANE
and Melvita brands were covered by the charter.
10
GOVERNANCE
&
B U S I N E S S
E T H I C S
N1
2,000
employees from 15
countries have had
performance interviews
In addition, when new employees join the sites in France and Geneva, they take part
in an induction/orientation day, during which they attend information sessions about
the Group's values and missions.
Breakfasts are also regularly organized at several of the Group's sites. These meetings
enable employees to have discussions with members of senior management.
11
GOVERNANCE
&
S U S TA I N A B L E
I N G R E D I E N T S
2 Questions
FOR MAUD REBOUL
SUSTAINABLE
INGREDIENTS
12
GOVERNANCE
&
S U S TA I N A B L E
I N G R E D I E N T S
The L'OCCITANE Group supervises and secures its plant supplies. To do so, we work
directly with producers, focusing on the continuous improvement of the plant supply
chains. We forge long-term partnerships with them, built on trust and respect.
Our results
50ha
of organic immortelle
planted
(1) Centre Rgionalis Interprofessionnel dExprimentation en Plantes Parfum, Aromatiques et Mdicinales a research centre
for testing fragrant, aromatic and medicinal plants.
13
GOVERNANCE
&
S U S TA I N A B L E
I N G R E D I E N T S
OVER
4 tons
The partnerships with the lavender industry are backed by unique, 5-year
contracts with more than twenty producers. These contracts, which are now
entering their second year, contribute to maintaining the cultivation of fine
lavender on the plateaux of Haute-Provence. L'OCCITANE purchases over
four tons of PDO fine lavender essential oil each year, making it the biggest
purchaser of the lavender produced.
by
OVER
15,000
direct beneficiaries
in Burkina Faso
For decades, the L'OCCITANE Group and women's unions in Burkina Faso have
been working together in a sustainable, fair trade partnership. The Group has
gradually increased its involvement, deepening this partnership, with positive results locally each year. In the past 10 years, the volume purchased has
increased seven-fold and this directly benefits over 15,000 women. Moreover,
L'OCCITANE donates 3% of the price of the shea butter to a community development fund, which helps to finance social and technical development initiatives.
The business model developed was praised by the United Nations Development
Programme (UNDP), which recognized L'OCCITANE as an exemplary company in
2013.
With the objective of continuous improvement, assessments have been carried out with our partners and made it possible to identify the priority actions
for the next three years. Our ambition for 2017 is to have 100% of production
certified organic, to reduce the amount of water and wood used for processing, and to make good use of 75% of residual waste. To go even further, the
L'OCCITANE Foundation has signed an agreement with the NGO RONGEAD,
which is specialized in sustainable development.
14
GOVERNANCE
&
S U S TA I N A B L E
I N G R E D I E N T S
Economic
Social
Environmental
impacts
impacts
impacts
19
15
T H E environment
The L'OCCITANE Group strives to limit the environmental impact of its
activities at every stage in the life of its products. To do this, all departments
have a contribution to make, with a focus on developing new methods
of production. From formulating products to designing eco-friendly
packaging and from production to distribution in stores, the Group is
committed to continually improving its environmental performance.
16
the E N V I R O N M E N T
&
F O R M U L as
2 Questions
research &
development
and quality
The L'OCCITANE Group is committed to constantly bringing out new innovations to make its
products even more natural, while continuing to maintain the highest standards with regard to the
performance and sensorial properties of its formulas. For example, the Group limits the number of
ingredients in its formulas and selects them in accordance with a strict set of environmental criteria.
THE ENVIRONMENT
&
F O R M U L A S
PRODUCT SAFETY
The textures and scents of our products are inspired by the Mediterranean art de
vivre. Using a L'OCCITANE product is all about enjoying a moment of pleasure and
well-being, but there is also the highest guarantee of safety and effectiveness.
Every ingredient is carefully studied to ensure that it is gentle on the skin (and/or
eyes) immediately after application and is safe over the long term, with no risk of
a reaction, mutagenic effect or toxicity for the user. The products are then tested
by volunteers, under dermatological supervision, in our new Clinical Evaluation
Laboratory, which opened this year in Marseille.
95%
naturally derived
ingredients in the
Precious Cream
ECO-DESIGNED FORMULAS
IMPLEMENTING INDICATORS (PERFORMANCE-MEASUREMENT
AND MONITORING)
The L'OCCITANE brand has implemented indicators to monitor the eco-design of
formulas, so that it can continue to make them more consumer- and environmentally
friendly. Naturally derived ingredients are given preference over chemically derived
ingredients (mineral oils) or raw materials that do not biodegrade easily. The brand
limits the amount of silicones used in formulas, as these synthetic substances, derived from silicon, are not readily biodegradable. We do not use silicones suspected
of being toxic (D4): the brand is working on ways to replace them with plant-derived
alternatives, with the aim of obtaining textures that offer excellent sensorial qualities and are a pleasure to apply. When the methods used to extract or obtain raw
materials have a negative impact on the environment (such as ethoxylated products
and PEG compounds), every effort is made to avoid using these ingredients. The Precious Cream, which is one of L'OCCITANE's star products, is now composed of 95%
naturally derived ingredients by integrating new, natural emulsifiers.
18
THE ENVIRONMENT
&
F O R M U L A S
L'OCCITANE shampoos
and shower gels are
biodegradable
OVER
300
MIT is a preservative, i.e. a molecule that prevents the microbiological contamination of cosmetic formulas.
Preservatives are needed in cosmetic products so that they can be used in normal conditions (stored in a
bathroom, daily contact with the hands of the user). As studies recently showed that MIT could cause contact
allergies, the EU Scientific Committee is currently considering banning the use of this preservative in leave-on
products and using it at a maximum concentration of 100 ppm in rinse-off products by the end of 2015. In order
to meet the Ecocert certification standards, Melvita does not use MIT. As for the other Group brands, they
do not use MIT in leave-on skincare products and it is found in fewer than 5% of the rinse-off personal care
products. Ever since warnings have been issued regarding its use, MIT has not been included in newly developed
products, and the Group is working on ways to replace this preservative in older formulas that contain it.
PLASTIC MICROBEADS
The plastic microbeads frequently used in exfoliating products are currently accused of being harmful to the
environment and the ecosystem as they are not biodegradable and can enter the marine environment. The
L'OCCITANE Group gives priority to natural ingredients such as crushed almond shells and powdered apricot
kernels, and very rarely uses these microbeads. It has banned their use in future products and is committed to
removing them, as quickly as possible, from the few products that do contain them.
19
THE ENVIRONMENT
&
PA C K A G I N G
2 Questions
fOr Aline Abergel
Packaging AND
Eco-DESIGN
The L'OCCITANE Group is determined to keep doing more for sustainable development and
looks for ways to reduce waste production upstream by adopting an eco-design approach to
packaging. The Group is also a driving force in raising awareness among its employees and
customers of the importance of sorting and recycling.
17.7%
recycled materials
or materials of
renewable origin
in L'OCCITANE
packaging
ECO-DESIGNED PACKAGING
The Marketing, Development and Purchasing teams have received training in the Group's ecodesign policy, and environmental design recommendations are communicated to all developers
via the "eco-design guide". The eco-design approach applied to L'OCCITANE and Melvita
products is based on a principle of continuous improvement and is supported by eco-design
tools and monitoring indicators.
ECO-DESIGN TOOLS
To ensure that environmental factors are better taken into account for each product launch
(L'OCCITANE and Melvita), all new packaging is evaluated using a scoring tool: the "Eco-Pack
score". It is used to evaluate or compare different design scenarios before committing to the
final product design, taking into account criteria such as weight, materials, carbon footprint,
recyclability, etc. To take this further, Life Cycle Assessment (LCA) studies are conducted on
L'OCCITANE and Melvita products.
20
THE ENVIRONMENT
&
PA C K A G I N G
MONITORING INDICATORS
Monitoring indicators have been implemented to track the eco-design of packaging
for the L'OCCITANE and Melvita brands. Calculated yearly, they provide a factual tool
to monitor the results of our efforts and set objectives for the future.
These indicators cover:
The tonnage of materials used,
The number of eco-refills available,
The percentage of recycled or renewable material used in the packaging,
The percentage of recyclable packaging,
The CO savings made as a result of our eco-design efforts.
The packaging used for L'OCCITANE products is made up of 17.7% recycled materials
or materials of renewable origin (16.9% for Melvita). This is a real achievement when
compared with the usual practices in the beauty industry.
DEVELOPING ECO-REFILLS
For the past five years, L'OCCITANE has offered customers a wide choice of ecorefills, aimed at giving a second life to packaging. 14 eco-refills have been developed
so far, with up to 90% less plastic used to make them, compared with the standard
bottle.
This year, there were in-store actions to make these eco-refills more visible to customers. They've also been given a new identity.
This is based on:
Giving visibility to our eco-design actions,
Echoing the design of the original product, so that customers can intuitively and
rapidly identify what they're looking for.
Through this initiative, L'OCCITANE hopes to attract more eco-aware customers, so
that they, too, can be involved in the efforts made to limit our environmental impact.
14
eco-refills available,
allowing for a reduction
in the use of plastic of
up to 90%
21
THE ENVIRONMENT
&
P R O D U C T I O N
2 Questions
MANUFACTURING
THE ENVIRONMENT
&
P R O D U C T I O N
ISO 14001
50% of production sites
In March 2013, the production site in Lagorce obtained certification for its manufacturing
practices with regard to cosmetic products. A few months earlier, in October 2012, the
company-owned L'OCCITANE and Melvita stores in France, the administrative site in
Paris and the head office in Geneva also obtained ISO 14001 certification. This year,
these sites brilliantly maintained their certification: during the first follow-up audits,
just one minor non-compliance was identified across all areas audited. This goes to
prove the effectiveness of the management system that has been implemented.
Over the years, the Group has thus been able to develop indicators, make them more
reliable, ensure better analysis of indicators, refine the actions taken to reduce
environmental impacts, and involve an increasing number of employees.
23
THE ENVIRONMENT
&
P R O D U C T I O N
PHOTOVOLTAIC PANELS
91%
waste recovery in
Manosque and
80% in Lagorce
The Manosque site has been equipped with 270 m of photovoltaic panels
since 2011. In 2013, these panels enabled it to produce 33,760 kWh of
electricity. As for the site in Lagorce, 241 m of panels have been installed
since 2013.
24
T he E N V I R O N M E N T
&
T R A N S P O R TAT I O N
2 Questions
go to
market
The L'OCCITANE Group is committed to fighting global warming by reducing its greenhouse gas
emissions. To do this, the Group refers to its carbon footprint analysis, which is published every
three years. The most recent analysis (2009-2010) showed that freight accounted for a large
proportion of CO emissions. Since then, several action plans have been implemented to reduce
CO emissions related to freight. The carbon footprint analysis had also shown that employee
travel (between work and home, plus business trips) was the third highest emitter of CO, representing 12% of our total emissions. This prompted the Group's decision to establish a policy to
encourage its employees to reduce their emissions.
42%
reduction in the
weight of goods
transported by air
THE ENVIRONMENT
&
99%
T R A N S P O R TAT I O N
ELECTRIC VEHICLES:
ECOLOGICAL AND PRACTICAL
To do more to fight global warming, since 2012, stores in the Paris region have had their
products delivered by electric trucks. This eco-friendly delivery method is now used
for 23 stores (L'OCCITANE and Melvita) in the Paris region.
This year, our service provider made 3,938 deliveries, representing 439,301 kg of
goods. The delivery truck, dressed in the colours of L'OCCITANE, travelled 44,280 km,
saving 11,000 litres of diesel fuel from being burned. This represents savings of 28.8
tons of CO. Not only does this partnership help to fight greenhouse gas emissions, it
also ensures a reliable and punctual service.
ENCOURAGING CARPOOLING
Since 2008, a policy aimed at strongly encouraging carpooling has been in place at the
production sites and the head office in Geneva. There are carpool registration forms,
new employees are informed of the carpooling programme, parking spaces near staff
entrances are reserved for carpoolers, prize draws are held, with the chance to win a
tankful of fuel, etc. This programme continues to bear fruit.
20%
of employees in
Manosque and 35%
in Lagorce take the
bus to work
or carpool
26
THE ENVIRONMENT
&
stor E S
2 Questions
Retail France
73%
of stores have a
contract for 100%
renewable
electricity
100% RENEWABLE
ELECTRICITY
MAKING STORES
GREENER
To reduce the environmental impact of stores,
electricity consumption indicators have been put
in place in all company-owned stores, so that areas
of intervention can be defined. Using the resulting
tracking file, energy-intensive items have been
identified and action plans implemented. Store
signs are switched off during the night and LED
lights have been installed for lighting, which allows
for an average monthly consumption of 28kWh/m2,
a drop of 3,6% compared with last year. To avoid
health and environmental risks, the paints used in
stores do not contain volatile organic compounds.
ISO 14001
Certification
One of the Group's ambitions is to obtain
certification for its stores. It wants to include
the entire chain of activities in a continuous
improvement process. Stores therefore
have their own ISO 14001 certificate for their
activity selling cosmetic products. In October 2012, our stores in France were awarded
ISO 14001 certification. This certification
was maintained in October 2013, further to a
follow-up audit.
27
SOCIAL
RESPONSiBILITY
The L'OCCITANE Group has set itself the objectives of
encouraging diversity within teams and helping employees to
grow and fulfil their potential. To do this, it has established a
strong social dialogue and put into place various action plans,
with the aim of building a responsible company that encourages
people to act responsibly, a company that is open to others
and knows how to find strength in diversity.
28
SOCIAL RESPONSiBILITY
&
H U M A N
R E S O U R C E S
2 Questions
M A N A G E M E N T
HUMAN
RESOURCES
The L'OCCITANE Group strives always to be available to listen to its employees and create a climate of trust and professional development.
SOCIAL RESPONSiBILITY
&
20,000
applications registered
on the e-recruitment
platform
OVER
600
H U M A N
R E S O U R C E S
M A N A G E M E N T
Following the 2012 action plan relating to gender equality at work, Laboratoires M&L
(industrial sites and administrative site in Paris) negotiated and signed a collective
agreement to this effect with the representative trade unions. Through follow-up and
regular contact with staff representatives, information such as actions taken and
developments can be detailed within the framework of a comparative report, and
precise objectives can be defined.
DEVELOPING SKILLS
OVER
2,000
OVER
89.6%
30
Developing the skills of employees is essential in order for the Group to be competitive and grow. Appraisal campaigns and personal development interviews have been
conducted internationally, particularly in Europe, North America, Australia, Brazil and
Asia. In all, over 2,000 people take part in these annual interviews, which give employees
the opportunity to discuss their career with their managers.
In 2013-2014, over 43,068 hours of training were given to 1,068 people within Laboratoires
M&L. This means that 89.6% of employees attended at least one training course. By the
end of 2013, the amount spent on in-house training represented 4.8% of Laboratoires
M&L payroll, i.e. three times higher than the legal obligation (as a reminder, the legal
obligation is 1.6%).
Some employees who work in the same teams as hearing-impaired workers chose to
take a training course in French sign language. This year, this was taken one step further,
with employees producing a digital French sign language dictionary, accessible online,
which contains 120 words, with both everyday and professional terms.
SOCIAL RESPONSiBILITy
&
Q U A L I T Y
O F
L I F E
2 Questions
FOR JULIEN SCHMIDT
AT
W O R K
HUMAN RESOURCES
SUPPLY CHAIN
31
SOCIAL RESPONSiBILITY
&
Q U A L I T y
O F
L I F E
AT
W O R K
17
50,986
meals or snacks served at
La Table Occitane
OVER
90%
32
SOCIAL RESPONSiBILITY
&
Q U A L I T y
O F
L I F E
AT
W O R K
RAISING EMPLOYEE
AWARENESS
On the Manosque site, an evaluation of working conditions and well-being at work was carried out with the
assistance of a workplace ergonomist. The conclusions
of this study were passed on to the Health, Safety &
Working Conditions committee, and follow-up will be
conducted by a multidisciplinary working group.
A "test" working group within the Upstream Flows
logistics department was piloted by the Health, Safety
& Working Conditions committee and the Health,
Safety and Environment department. It allowed people
to put suggestions across for improvements that could
be made to working conditions and led to investments
being made as well as ergonomic adjustments to
workstations.
This initiative will be extended to other departments
during 2014. Efforts are also constantly being made to
improve working conditions, particularly since the new
factory opened. Measures taken to optimize conditions
include improving the flow of visitors/employees/
forklift trucks/warehouse carts, natural lighting, noise
reduction, the installation of cloakrooms, reduced noise
in the automated production areas, etc.
33
SOCIAL RESPONSiBILITY
&
D I V E R S I T Y
2 Questions
DIVERSITY
The Group embraces diversity by integrating people with disabilities into the workplace, but also by
committing to gender equality.
GENDER EQUALITY
This year marked a new impetus from the Group's French entities, with the signing of a gender
equality agreement. Several initiatives have been developed within this context, such as pre- and
post-maternity leave interviews for women, to provide them with the best possible support during
this key period in their professional and personal lives. During Women's Day Week, for the first time,
the Group welcomed Vronique Praux-Cobti from the Diafora consultancy practice for a workshopcum-conference on the theme of gender diversity in the workplace at our site in Paris.
34
SOCIAL RESPONSiBILITY
&
D I V E R S I T Y
JOB RETENTION
Since 2010, the industrial sites have had a partnership with AGEFIPH a French
agency that helps disabled workers both to find employment and stay in the
workforce. The percentage of disabled workers in our production sites is above
the minimum required by French law (6%), with 7.24% on 31.12.2013.
7.24%
12,880
Christmas gift sets
pre-prepared by ESAT
vocational centres
35
PHILANTHROPY
The L'OCCITANE Group pursues its commitments through its
Foundation, philanthropy activities and employee projects.
Through these actions, it reveals the values that drive it and
supports public interest projects.
36
2 Questions
PHILANTHROPY
The L'OCCITANE Group supports local public interest projects, particularly in the Haute-Provence
region, but it also supports projects abroad, such as in Burkina Faso. It works in countries and
regions that have long had strong ties with the Group.
110
employees involved
in 27 community projects
This year, almost 110 employees from the three French sites got involved
in 27 different projects (cleaning up the area around the Ardche Gorges,
raising public awareness about the plight of lavender, restoring dry stone
walls, etc.). That's four times as many employees as last year!
85
pallets of products
redistributed to some
160,000 people in financial
need
DONATING PRODUCTS
For the past three years, the L'OCCITANE Group has been a partner of the
Dons Solidaires association. In 2013-2014, 85 pallets of products were given
to 145 charities (compared with 46 in 2012), helping over 160,000 people in
financial need.
PHILANTHROPY IN PROVENCE
L'OCCITANE is a brand that is very involved in activities and projects
within its region. It has joined up with 32 partners to perpetuate the
knowledge and skills of Provence and bring more value to the region.
This year, four projects were supported:
The creation of visitor experiences and signage dedicated to the
history of the rose at the Abbey of Valsaintes, home to a remarkable
garden with almost 650 varieties of roses.
Night visits to the Jardin des Senteurs fragrant garden at the
Salagon museum and ethnobotanical gardens.
The development of a tinctorial plants supply chain by Couleurs
Garance.
An endowment fund to preserve the lavender heritage of Provence.
32
partnerships with
organizations to add value
to the region of Provence
38
40,000
people treated against
neglected tropical diseases
in Burkina Faso
6,000
OVER
2 MILLION
EUROS
raised to help
rebuild Japan
223
beehives set up
61
beekeepers trained
studies/conferences
organized
276
beneficiaries in
India and Brazil
40
APPENDIX
L A B O R AT O I R E S M & L S O C I A L
I N F O R M AT I O N
41
APPENDIX
L A B O R ATO I R E S M & L S O C I A L I N F O R M AT I O N
The information given below refers solely to Laboratoires M&L for the 2013 calendar year (on 31.12.13) and is provided for
information purposes only.
A) EMPLOYMENT
NUMBER AND DISTRIBUTION OF EMPLOYEES
BY GENDER AND AGE GROUP
Distribution of M&L employees by age group
Under 25
25-35
36-45
46-55
Over 55
Total
3.5%
42.7%
33.7%
17.2%
2.9%
100%
Women make up 58% of the company's workforce, with men accounting for 42%.
86
65
87%
Part time
13%
c) SOCIAL relations
Staff representatives
Staff delegates
(including deputies)
34
Works council
(including deputies)
26
19
42
APPENDIX
L A B O R ATO I R E S M & L S O C I A L I N F O R M AT I O N
WORK-RELATED ACCIDENTS
Number of work-related accidents without sick leave in 2013
19
10
43