Guideline On Behavior Guidance For The Pediatric Dental Patient
Guideline On Behavior Guidance For The Pediatric Dental Patient
Adopted
1990
Revised
1991, 1996, 2000, 2005, 2006, 2008, 2011
Purpose
The American Academy of Pediatric Dentistry (AAPD) recognizes that, in providing oral health care for infants, children,
adolescents, and persons with special health care needs, a continuum of both nonpharmacological and pharmacological
behavior guidance techniques may be used by dental health
care providers. The various behavior guidance techniques used
must be tailored to the individual patient and practitioner.
Promoting a positive dental attitude, safety, and quality of care
are of the utmost importance. This guideline is intended to
educate health care providers, parents, and other interested
parties about many behavior guidance techniques used in contemporary pediatric dentistry. It will not attempt to duplicate
information found in greater detail in the AAPDs Guideline
on Use of Nitrous Oxide for Pediatric Dental Patients,1
Guidelines for Monitoring and Management of Pediatric
Patients During and After Sedation for Diagnostic and Therapeutic Procedures: An Update,2 and Guideline on the Use of
Anesthesia Personnel in the Administration of Office-based
Deep Sedation/General Anesthesia to the Pediatric Dental
Patient.3
Methods
This document is an update of the previous guideline adopted
in 1990 and last revised in 2008. It was developed/revised following the AAPDs 1988 and 2003 conferences on behavior
management for the pediatric dental patient.4,5 This update reflects a review of those proceedings, other dental and medical
literature related to behavior guidance of the pediatric patient,
and sources of recognized professional expertise and stature
including both the academic and practicing pediatric dental
communities and the standards of the Commission on Dental
Accreditation. 6 In addition, a systematic search of the
MEDLINE/PubMed electronic database was performed using
the following parameters: Terms such as behavior management in children, behavior management in dentistry, child
behavior and dentistry, child and dental anxiety, child
Background
Overview
Dental practitioners are expected to recognize and effectively
treat childhood dental diseases that are within the knowledge
and skills acquired during dental education. Safe and effective
treatment of these diseases often requires modifying the childs
behavior. Behavior guidance is a continuum of interaction involving the dentist and dental team, the patient, and the parent
directed toward communication and education. Its goal is to
ease fear and anxiety while promoting an understanding of
the need for good oral health and the process by which that
is achieved.
A dentist who treats children should have a variety of behavior guidance approaches and, in most situations, should be
able to assess accurately the childs developmental level, dental
attitudes, and temperament and to predict the childs reaction
to treatment. The child who presents with oral/dental pathology and noncompliance tests the skills of every practitioner.
By virtue of differences in each clinicians training, experience,
and personality, a behavior guidance approach for a child may
vary among practitioners. The behaviors of the dentist and
dental staff members play an important role in behavior guidance of the pediatric patient. Through communication, the
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dental team can allay fear and anxiety, teach appropriate coping mechanisms, and guide the child to be cooperative, relaxed,
and self-confident in the dental setting. Successful behavior
guidance enables the oral health team to perform quality treatment safely and efficiently and to nurture a positive dental
attitude in the child.
Some of the behavior guidance techniques in this document are intended to maintain communication, while others
are intended to extinguish inappropriate behavior and establish
communication. As such, these techniques cannot be evaluated
on an individual basis as to validity, but must be assessed within
the context of the childs total dental experience. Each technique must be integrated into an overall behavior guidance
approach individualized for each child. Therefore, behavior
guidance is as much an art as it is a science. It is not an application of individual techniques created to deal with children,
but rather a comprehensive, continuous method meant to
develop and nurture the relationship between patient and doctor, which ultimately builds trust and allays fear and anxiety.
This guideline contains definitions, objectives, indications, and contraindications for behavior guidance techniques
commonly taught and used in pediatric dentistry.6-11 This document is reflective of the AAPDs role as an advocate for the
improvement of the overall health of the child. Dentists are
encouraged to utilize behavior guidance techniques consistent
with their level of professional education and clinical experience. Behavior guidance cases that are beyond the training,
experience, and expertise of individual practitioners should be
referred to practitioners who can render care more skillfully.
Pain management
Pain management during dental procedures is crucial for successful behavior guidance. Prevention of pain can nurture the
relationship between the dentist and the patient, build trust,
allay fear and anxiety, and enhance positive dental attitudes for
future visits.12-16 However, the subjective nature of pain perception, varying patient responses to painful stimuli, and lack of
use of accurate pain assessment scales may hinder the dentists
attempts to diagnose and intervene during procedures.12,14,17-20
Children perceive and react to painful stimuli differently
from each other. Children under age four are more sensitive
to painful stimuli and are not able to communicate as well as
older children and teens.17,18 Observing behavior and listening to children during treatment are essential in any evaluation of pain. Facial expressions, crying, complaining, and body
movement are important diagnostic criteria.12-16
At times, dental providers may underestimate a patients
level of pain or may develop pain blindness as a defense mechanism. 12,19,21-24 One of the possible causes of fear and/or
behavior problems is a painful past medical or dental visit.17,18
It has been shown that the patient is the best reporter of his/
her pain.14,17,19,24 Listening to the child and observing his/her
behavior at the first sign of distress will help diagnose the
situation and facilitate proper behavior guidance techniques.14
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Parental influence
Parents exert a significant influence on their childs behavior,
especially if they had previous negative dental experiences.19,40,41
An anxious or fearful parent may affect the childs behavior
negatively.19,40,42 Educating the parent before the childs first
dental visit is important. Discussing the office procedures on
the initial telephone call, followed by sending office information and an invitation to visit the office website or even an
office pre-visit, may be helpful in reducing parental anxiety.11
Parenting styles in America have evolved in recent decades.42
Practitioners are faced with challenges from an increasing number of children who many times are ill-equipped with the
coping skills and self-discipline necessary to deal with new
experiences in the dental office. Frequently, parental expectations for the childs behavior (eg, no tears) are unrealistic,
while expectations for the dentist who guides their behavior
are great.27 Some parents may even try to dictate treatment,
although their understanding of the procedure is lacking.27
Effective communication with more demanding parents
represents an opportunity for the dentist to carefully review
behavior and treatment options and together decide what is in
the childs best interests.29
Practitioners agree that good communication is important
among the dentist, patient, and parent in building trust and
confidence.29,43 Practitioners also are united in the fact that
effective communication between the dentist and the child
is paramount and requires focus on the part of both parties.
Most children respond positively when their parent is in the
treatment area.29,44-46 Occasionally, the presence of a parent has
a negative effect on the necessary communication between the
child and the dentist.19,40 Each practitioner has the responsibility to determine the communication and support methods
that best optimize the treatment setting, recognizing his/her
own skills, the abilities of the particular child, and the desires
of the specific parent involved.
Communication
Communication (ie, imparting or interchange of thoughts,
opinions, or information) may be accomplished by a number of
means but, in the dental setting, it is affected primarily through
dialogue, tone of voice, facial expression, and body language.
The four essential ingredients of communication are:
1. The sender.
2. The message, including the facial expression and body
language of the sender.
3. The context or setting in which the message is sent.
4. The receiver.47
For successful communication to take place, all four elements must be present and consistent. Without consistency,
there may be a poor fit between the intended message and
what is understood.47
Communicating with children poses special challenges for
the dentist and the dental team. A childs cognitive development will dictate the level and amount of information interchange that can take place. It is impossible for a child to
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or evidence-based alternative techniques is essential to obtaining informed consent.79 All questions must be answered to the
parents understanding.76,79
Communicative management, by virtue of being a basic
element of communication, requires no specific consent. All
other behavior guidance techniques require informed consent
consistent with the AAPDs Guideline on Informed Consent79
and applicable state laws. In the event of an unanticipated
reaction to dental treatment, it is incumbent upon the practitioner to protect the patient and staff from harm. Following
immediate intervention to assure safety, if techniques must
be altered to continue delivery of care, the dentist must have
informed consent for the alternative methods.76,79
Summary
Behavior guidance is based on scientific principles. The
proper implementation of behavior guidance requires an
understanding of these principles. Behavior guidance,
however, is more than pure science and requires skills in
communication, empathy, coaching, tolerance, flexibility,
and active listening. As such, behavior guidance is a clinical art form and a skill built on a foundation of science.
The goals of behavior guidance are to establish communication, alleviate fear and anxiety, deliver quality dental
care, build a trusting relationship between dentist, child,
and parent, and promote the childs positive attitude
toward oral/dental health and oral health care.
The urgency of the childs dental needs must be considered when planning treatment. Deferral or modification
of treatment sometimes may be necessary until routine
care can be provided using appropriate behavior guidance
techniques.
All decisions regarding use of behavior guidance techniques
must be based upon a benefit vs. risk evaluation. As part
of the process of obtaining informed consent, the dentists
recommendations regarding use of techniques (other than
communicative guidance) must be explained to the parents
understanding and acceptance. Parents share in the decisionmaking process regarding treatment of their children.
The staff must be trained carefully to support the dentists efforts and welcome the patient and parent into a
child-friendly environment that will facilitate behavior
guidance and a positive dental visit.
Pain management during dental procedures is crucial for
successful behavior guidance and enhancing positive dental attitudes for future visits. Listening to the chld and
observing his/her behavior at the first sign of distress will
be helpful in diagnosing the situation and facilitating
properbehavior guidance techniques.
Parents exert a significant influence on the behavior of
their children. Educating the parents before their childs
visit may be helpful and promote a positive dental experience.
Dentists should record the patients behavior at each visit.
This will serve as a documentation of past behavior and
aid in diagnosis for future visits.
Recommendations
Basic behavior guidance
Communication and communicative guidance
Communicative management and appropriate use of commands are used universally in pediatric dentistry with both
the cooperative and uncooperative child. In addition to establishing a relationship with the child and allowing for the
successful completion of dental procedures, these techniques
may help the child develop a positive attitude toward oral
health. Communicative management comprises a host of techniques that, when integrated, enhance the evolution of a
cooperative patient. Rather than being a collection of singular
techniques, communicative management is an ongoing subjective process that becomes an extension of the personality of
the dentist. Associated with this process are the specific techniques of tell-show-do, voice control, nonverbal communication, positive reinforcement, and distraction. The dentist
should consider the cognitive development of the patient, as
well as the presence of other communication deficits (eg,
hearing disorder), when choosing specific communicative
management techniques.
Tell-show-do
Description: Tell-show-do is a technique of behavior shaping used by many pediatric professionals. The technique
involves verbal explanations of procedures in phrases
appropriate to the developmental level of the patient (tell);
demonstrations for the patient of the visual, auditory,
olfactory, and tactile aspects of the procedure in a carefully
defined, nonthreatening setting (show); and then, without
deviating from the explanation and demonstration, completion of the procedure (do). The tell-show-do technique is
used with communication skills (verbal and nonverbal) and
positive reinforcement.10,28,29
Objectives: The objectives of tell-show-do are to:
teach the patient important aspects of the dental visit
and familiarize the patient with the dental setting; and
shape the patients response to procedures through desensitization and well-described expectations.
Indications: May be used with any patient.
Contraindications: None.
Voice control
Description: Voice control is a controlled alteration of voice
volume, tone, or pace to influence and direct the patients
behavior. Parents unfamiliar with this possibly aversive technique may benefit from an explanation prior to its use to
prevent misunderstanding.10,11,28,29
Objectives: The objectives of voice control are to:
gain the patients attention and compliance;
avert negative or avoidance behavior; and
establish appropriate adult-child roles.
Indications: May be used with any patient.
Contraindications: Patients who are hearing impaired.
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Nonverbal communication
Description: Nonverbal communication is the reinforcement
and guidance of behavior through appropriate contact, posture, facial expression, and body language.10,28,29,50
Objectives: The objectives of nonverbal communication
are to:
enhance the effectiveness of other communicative management techniques; and
gain or maintain the patients attention and compliance.
Indications: May be used with any patient.
Contraindications: None.
Positive reinforcement
Description: In the process of establishing desirable patient
behavior, it is essential to give appropriate feedback. Positive
reinforcement is an effective technique to reward desired
behaviors and, thus, strengthen the recurrence of those behaviors. Social reinforcers include positive voice modulation,
facial expression, verbal praise, and appropriate physical
demonstrations of affection by all members of the dental
team. Nonsocial reinforcers include tokens and toys.
Objective: To reinforce desired behavior.10,11,47,48
Indications: May be used with any patient.
Contraindications: None.
Distraction
Description: Distraction is the technique of diverting the patients attention from what may be perceived as an unpleasant
procedure. Giving the patient a short break during a stressful
procedure can be an effective use of distraction prior to considering more advanced behavior guidance techniques.11,47,48
Objectives: The objectives of distraction are to:
decrease the perception of unpleasantness; and
avert negative or avoidance behavior.
Indications: May be used with any patient.
Contraindications: None.
Parental presence/absence
Description: The presence or absence of the parent sometimes can be used to gain cooperation for treatment. A wide
diversity exists in practitioner philosophy and parental attitude regarding parents presence or absence during pediatric
dental treatment. As establishment of a dental home by 12
months of age continues to grow in acceptance, parents will
expect to be with their infants and young children during
examinations as well as during treatment. Parental involvement, especially in their childrens health care, has changed
dramatically in recent years.29,82 Parents desire to be present
during their childs treatment does not mean they intellectually distrust the dentist. It might mean they are uncomfortable if they visually cannot verify their childs safety.
It is important to understand the changing emotional
needs of parents because of the growth of a latent but
natural sense to be protective of their children.45 Practitioners
should become accustomed to this added involvement of
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Sedation
Description: Sedation can be used safely and effectively with
patients unable to receive dental care for reasons of age or
mental, physical, or medical condition. Background information and documentation for the use of sedation is detailed in
the Guideline for Monitoring and Management of Pediatric
Patients During and After Sedation for Diagnostic and Therapeutic Procedures.2
The need to diagnose and treat, as well as the safety of the
patient, practitioner, and staff, should be considered for the
use of sedation. The decision to use sedation must take into
consideration:
alternative behavioral guidance modalities;
dental needs of the patient;
the effect on the quality of dental care;
the patients emotional development; and
the patients medical and physical considerations.
Documentation shall include2:
informed consent. Informed consent must be obtained
from the parent and documented prior to the use of
sedation;
instructions and information provided to the parent;
health evaluation;
a time-based record that includes the name, route, site,
time, dosage, and patient effect of administered drugs;
the patients level of consciousness, responsiveness, heart
rate, blood pressure, respiratory rate, and oxygen saturation at the time of treatment and until predetermined
discharge criteria have been attained;
adverse events (if any) and their treatment; and
time and condition of the patient at discharge.
Objectives: The goals of sedation are to:
guard the patients safety and welfare;
minimize physical discomfort and pain;
control anxiety, minimize psychological trauma, and
maximize the potential for amnesia;
control behavior and/or movement so as to allow the
safe completion of the procedure; and
return the patient to a state in which safe discharge from
medical supervision, as determined by recognized criteria, is possible.
Indications: Sedation is indicated for:
fearful, anxious patients for whom basic behavior guidance techniques have not been successful;
patients who cannot cooperate due to a lack of psychological or emotional maturity and/or mental, physical,
or medical disability; and
patients for whom the use of sedation may protect the
developing psyche and/or reduce medical risk.
Contraindications: The use of sedation is contraindicated
for:
the cooperative patient with minimal dental needs; and
predisposing medical and/or physical conditions which
would make sedation inadvisable.
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General anesthesia
Description: General anesthesia is a controlled state of unconsciousness accompanied by a loss of protective reflexes,
including the ability to maintain an airway independently and
respond purposefully to physical stimulation or verbal command. The use of general anesthesia sometimes is necessary to
provide quality dental care for the child. Depending on the
patient, this can be done in a hospital or an ambulatory setting,
including the dental office. Additional background information may be found in the Guideline on Use of Anesthesia
Care Personnel in the Administration of Office-based Deep
Sedation/General Anesthesia to the Pediatric Dental Patient.3
The need to diagnose and treat, as well as the safety of the
patient, practitioner, and staff, should be considered for the
use of general anesthesia. The decision to use general anesthesia
must take into consideration:
alternative behavioral guidance modalities;
dental needs of the patient;
the effect on the quality of dental care;
the patients emotional development; and
the patients medical status.
Prior to the delivery of general anesthesia, appropriate
documentation shall address the rationale for use of general
anesthesia, informed consent, instructions provided to the parent, dietary precautions, and preoperative health evaluation.
Because laws and codes vary from state to state, minimal requirements for a time-based anesthesia record should include:
the patients heart rate, blood pressure, respiratory rate,
and oxygen saturation at specific intervals throughout
the procedure and until predetermined discharge cri teria have been attained;
the name, route, site, time, dosage, and patient effect
of administered drugs, including local anesthesia;
adverse events (if any) and their treatment; and
that discharge criteria have been met, the time and condition of the patient at discharge, and into whose care
the discharge occurred.
Objectives: The goals of general anesthesia are to:
provide safe, efficient, and effective dental care;
eliminate anxiety;
reduce untoward movement and reaction to dental
treatment;
aid in treatment of the mentally, physically, or medically
compromised patient; and
eliminate the patients pain response.
Indications: General anesthesia is indicated for:
patients who cannot cooperate due to a lack of psychological or emotional maturity and/or mental, physical,
or medical disability;
patients for whom local anesthesia is ineffective because
of acute infection, anatomic variations, or allergy;
the extremely uncooperative, fearful, anxious, or uncommunicative child or adolescent;
patients requiring significant surgical procedures;
In the following instructions, say hurt or pain, whichever seems right for a particular child.
These faces show how much something can hurt. This face [point to left-most face] shows no pain. The faces
show more and more pain [point to each from left to right] up to this one [point to right-most face] it shows
very much pain. Point to the face that shows how much you hurt [right now].
Score the chosen face 0, 2, 4, 6, 8, or 10, counting left to right, so 0= no pain and 10= very much pain. Do
not use words like happy and sad. This scale is intended to measure how children feel inside, not how their face looks.
This Faces Pain ScaleRevised has been reproduced with permission of the International Association for
the Study of Pain (IASP ). The figure may not be reproduced for any other purpose without permission.
Brief word instructions: Point to each face using the words to describe the pain intensity. Ask the child to choose
face that best describes own pain and record the appropriate number.
Original instructions: Explain to the child that each face is for a child who feels happy because he has no pain
(hurt) or sad because he has some or a lot of pain. Face 0 is very happy because he doesnt hurt at all. Face 1
hurts just a little bit. Face 2 hurts a little more. Face 3 hurts even more. Face 4 hurts a whole lot. Face 5 hurts as
much as you can image, although you dont have to be crying to feel this bad. Ask the child to choose the face
that best describes howhe is feeling. Rating scale is recommended for persons age 3 years and older.
From Hockenberry MJ, Wilson D: Wongs essentials of pediatric nursing, ed. 8, St. Louis, 2009, Mosby. Used
with permission. Copyright Mosby.
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APPENDIX 2.
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Tool
Format
Application
Reference
Parent questionnaire
Behavior of 12 to 36 months
59, 66
Parent questionnaire
58, 69
Parent questionnaire
68
69
70
Parent questionnaire
41, 71, 72
Parent questionnaire
56, 72
Parent questionnaire
41, 65, 73
APPENDIX 3.
__
Negative. Reluctance to accept treatment, uncooperative, some evidence of negative attitude but not pronounced (sullen, withdrawn).
Positive. Acceptance of treatment; cautious behavior at times; willingness to comply with the dentist, at times with reservation, but patient follows the dentists
directions cooperatively.
++
Definitely positive. Good rapport with the dentist, interest in the dental procedures, laughter and enjoyment.
Definitely negative. Refusal of treatment, forceful crying, fearfulness, or any other overt evidence of extreme negativism.
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