GRT
GRT
GRT REGENCY
ABOUT THE STUDY
A performance appraisal, employee appraisal, performance review, or (career) development
discussion is a method by which the job performance of an employee is evaluated (generally
in terms of quality, quantity, cost, and time)typically by the corresponding manager or
supervisor
performance
appraisal
is
apart
of
guiding
and
managing
career
Career Path
Performance appraisals allow employees and supervisors to discuss goals that must be met to
advance within the company. This can include identifying skills that must be acquired, areas in
which one must improve, and educational courses that must be completed.
Employee Accountability
When employees know there will be regularly scheduled evaluations, they realize that they are
accountable for their job performance.
Communicate Divisional and Company Goals
Besides communicating employees' individual goals, employee appraisals provide the
opportunity for managers to explain organizational goals and the ways in which employees can
participate in the achievement of those goals.
Process of Performance Appraisal
ESTABLISHING PERFORMANCE STANDARDS
The first step in the process of performance appraisal is the setting up of the standards this step
requires setting the criteria to judge the performance of the employees as successful or
unsuccessful and the degrees of their contribution to the organizational goals and objectives.
COMMUNICATING THE STANDARDS
Once set, it is the responsibility of the management to communicate the standards to all the
employees of the organization. The employees should be informed and the standards should be
clearly explained to them. This will help them to understand their roles and to know what exactly
is expected from them.
MEASURING THE ACTUAL PERFORMANCE
It is a continuous process which involves monitoring the performance throughout the year. This
stage requires the careful selection of the appropriate techniques of measurement, taking care
that personal bias does not affect the outcome of the process and providing assistance rather than
interfering in an employees work.
2
The history of performance appraisal is quite brief. Its roots in the early 20th century can
be traced to Taylor's pioneering Time and Motion studies. But this is not very helpful, for the
same may be said about almost everything in the field of modern human resources management.
During the First World War, appraisals concept was adopted by US army which was in the form
of merit rating. It was man-to-man rating system for evaluation of military personnel. From the
army this concept entered the business field and was restricted to hourly-paid workers. During
1920s, relational wage structures for hourly - paid workers were adopted in industrial units and
each worker was used to be rated in comparison to other for determining wages rates. This
system was called merit rating.
The process was firmly linked to material outcomes. If an employee's performance was
found to be less than ideal, a cut in pay would follow. On the other hand, if their performance
was
better
than
the
supervisor
expected,
pay
rise
was
in
order.
Little consideration, if any, was given to the developmental possibilities of appraisal. If was felt
that a cut in pay, or a rise, should provide the only required impetus for an employee to either
improve or continue to perform well. Sometimes this basic system succeeded in getting the
results that were intended; but more often than not, it failed.
3
For example, early motivational researchers were aware that different people with
roughly equal work abilities could be paid the same amount of money and yet have quite
different levels of motivation and performance. These observations were confirmed in empirical
studies. Pay rates were important, yes; but they were not the only element that had an impact on
employee performance. It was found that other issues, such as morale and self-esteem, could also
have a major influence.
As a result, the traditional emphasis on reward outcomes was progressively rejected. In
the 1950s in the United States, the potential usefulness of appraisal as tool for motivation and
development was gradually recognized. The general model of performance appraisal, as it is
known today, began from that time.
Modern Appraisal
Performance appraisal may be defined as a structured formal interaction between a
subordinate and supervisor, that usually takes the form of a periodic interview (annual or semiannual), in which the work performance of the subordinate is examined and discussed, with a
view to identifying weaknesses and strengths as well as opportunities for improvement and skills
development.
In many organizations - but not all - appraisal results are used, either directly or indirectly, to
help determine reward outcomes. That is, the appraisal results are used to identify the better
performing employees who should get the majority of available merit pay increases, bonuses,
and promotions.
By the same token, appraisal results are used to identify the poorer performers who may
require some form of counseling, or in extreme cases, demotion, dismissal or decreases in pay.
(Organizations need to be aware of laws in their country that might restrict their capacity to
dismiss employees or decrease pay.) Whether this is an appropriate use of performance appraisal
- the assignment and justification of rewards and penalties - is a very uncertain and contentious
matter.
Self Appraisal
Superiors Appraisal
Subordinate Appraisal
Peer Appraisal
Self appraisal gives a chance to the employee to look at his/her strengths and weaknesses,
his ach ieve me nts , and j udge his ow n performanc e.
S uperior s apprais a l for ms the tradit ional part of the 360 degree performance
appraisal w here th e e mplo yee s res pons ibili ties and actua l perfor ma nce is rated
b y the s uperior.
S ubordinat es apprais al gives a chan ce to judge th e e mplo yee on th e
para meters lik e communication and motivating abilities, superiors ability to delegate the
work, leadership qualities etc. Also known as internal customers, the correct feedback given by
peers can help to find employees abilities to work n a team, co-operation and sensitivity towards
others
360 degree performance appraisal is also a powerful developmental tool because when conducted
at regular intervals (say yearly) it helps to keep a track of the changes others perceptions about
the employees. A 360 degree appraisal is generally found more suitable for the managers as it
helps to assess their leadership and managing styles. This technique is being effectively used
across the globe for performance appraisals. Some of the organizations following it are Wipro,
Infosys, and Reliance Industries etc.
COMPANY PROFILE
5
GRT Group
GRT Hotels & Resorts is promoted by G R Thanga Maligai, South India's leading jewelers. G.R.
Thanga Maligai, popularly known as GRT, has for over 4 decades been a treasure house of the
finest jewellery. Established in 1964 by Mr. G. Rajendran, GRT has since been at the forefront of
the jewellery industry in South India. His sons, Mr. Ananthapadmanabhan and Mr.
Radhakrishnan
have
taken
up
the
mantle
and
followed
in
his
footsteps.
With an elegant 12,000 sq ft showroom GRT Jewellers displays the widest and most beautiful
range of jewellery. The showroom consists of four floors dedicated to gold, an exclusive
diamond showroom which is a first in India, and one entire floor for silverware. With something
for everyone, GRT Jewellers caters to a wide variety of customers, many of whom come from
afar. GRT, having diversified into the hospitality industry, currently runs properties in Chennai,
Madurai, Pondicherry, Mamallapuram, Kanchipuram, Yercaud, Tuticorin, Salem and Vellore
offering a complete end to end hospitality solution for both business and leisure.
The more we aim to please, the more you begin to expect of us. The more you expect of
us, the more we strive to make you happy. The thoughtful little gestures that make you feel truly
6
welcome. The unexpected little treats that come from viewing hospitality as more than a
business. What we've come to call - the promise of more.
GRT Academy
The GRT Hospitality Academy trains with a focus on producing multi tasking hospitality
professionals for the hotel industry. The Academy offers two programs a one year proficiency
certificate in Hospitality Operations and a two year diploma program in Hospitality Operations.
These two programs are detached from commercial interests.
Both the programs have a strong accent on inculcating practical skills to the students, and
hence the program is structured in such a manner that the theory and practical orientation share
an equal space in the syllabus. This enables students to confidently start their career upon
completion of the course. The structured norm for every student to qualify and procure the
certificate is that he or she proves endurance and professional acumen by completing the one
year observation period at the hotels.
Besides the Academys involvement in the above programs, it is actively involved in
rolling out and assisting the groups endeavour in creating undiluted professional training
platform for all its hotels. The detailed interventions of the Academy could be found evident in
the below snippets.
Hotel pre-opening orientation training is one of the training leads of the Academy. The
Academy offers a capsule training for MBAs who aspire to become hospitality professionals in
the Sales & Marketing division. This intervention has paved way for those aspirants to shape
themselves better for the ever demanding expectations of the industry. e learning, being the
norm of learning of the day, the group has invested in this platform of learning methodology. The
Academy coordinates for the content development of the same.
IRIS
Bangalore. The closest railway station is the busy Katpadi junction, just a few kilometres away.
The hotel is also within close proximity to Ranipet, Christian Medical College and the reputed
VIT.
Accomodation
This brand new hotel offers 50 well-appointed, air-conditioned rooms, 24 hour hot and cold
running water, high speed wi-fi internet connectivity, LCD TV, satellite transmission, tea/coffee
maker, mini-refrigerator, in room safe deposit locker, laundry and doctor on call.
Other facilities at the hotel include a contemporary business centre, boardroom, fitness
centre, travel desk and foreign exchange. Specially appointed rooms for women travellers are
also available.
Superior room
Comfortable, spacious and modern, our Superior Rooms come with either twin beds or a king
size one. The room tariff includes a complimentary buffet breakfast at our restaurant, Gingee.
Additional in-room facilities include an LCD television, coffee/tea maker and a minibar.
Deluxe room
Elegant and premium, our luxuriously appointed deluxe rooms come with a lavish king size
bed. The room tariff includes a complimentary buffet breakfast at our restaurant, Gingee.
Additional in-room facilities include wi-fi internet connectivity, LCD television, coffee maker,
bathtub, minibar and a safety deposit locker.
Banquets
9
Offering the best in residential and non-residential banquet and conferencing facilities,
the GRT Regency Sameera comes with 3 fully-equipped banquet halls and seminar rooms, each
capable of seating 20 guests to 120 guests. In keeping with the GRT corporate credo of The
Promise of More, the hotel also provides a state of the art, completely furnished and equipped
boardroom, ideal for business presentations and meetings.
The GRT Regency Sameera is the perfect location to host interviews, seminars, weddings
and parties with our well-trained service staff and modern facilities such as wi-fi connectivity,
LCD projector, DVD/CD player and other conference facilities on demand.
Class
Property Name
Sq ft
Theatre Style
U Shape
Sameera
1026
125
30
30
Sameera 1
513
30
15
15
Sameera 2
513
30
15
15
Arcot
968
60
30
30
Facilities
10
Room
Currency Exchange
Travel Desk
In-room Minibar
Doctor on call
Room
Contact
GRT Regency Sameera
145, Green Circle, New By-pass Road
Vellore 632 004.
Tamil Nadu, India
Phone: +91 416 2206466 ; Fax: +91 416 2206477
E-mail:[email protected]
11
Performance Appraisal.
To know the method of Performance Appraisal system in which employees expecting.
To study the form of reward in which employees are interested.
To study the interest and involvement of an employee towards Performance Appraisal.
To get an insight into the relative importance of Performance Appraisal in GRT Regency.
12
REVIEW OF LITERATURE
The amount of research regarding the topic Performance Appraisal is so vast. The topic is
literally not new; it is as old as the formation of the organizations. Before the early 1980s, majority of
theoretical studies emphasized on revamping the rating system within the organization. The actions were
a great thing to reduce the chaotic of employees performance appraisal (Feldman, 1981). With the
passage of the time the methods and rating system among the employees got enhanced and received an
immense appreciation and attentions of the managers.
Behavioral Observation Scale (BOS) is one of the best techniques utilized by the managers to arte
the employees. The dilemma was on the peak in the 1960s and 1970s. In the same period couple of new
innovated rating scales were introduced, which was Behaviorally Anchored Rating Scale (BARS) and the
Mixed Standard Scale (MSS). The innovations were dominant one which condensed the errors and
improved the observation skills from the performance appraisal practice. According to the research of
Arvey and Murphy (1998), there were hundreds of thousands of researches had been taken place between
the periods of 1950 to 1980, which merely focused on the different types of rating scales. Landy and Farr
(1980) reviewed and researched the methods of performance appraisal in totally a different manner, in
which they understand the rater and process in an organizational context. Other Performance appraisal
reports include the rater characteristics in their report like race, gender and likeability.
After the year 1980 the biasness among the performance appraisal system occurred outrageously
and appraisal had been granted on the favoritism or race and gender basis rather examined the knowledge,
skills and style of the work of the employee. The accuracy criteria among the performance appraisal
system clutched its grip in the start of the 1980s, where the researches were emphasized on common
psychometric biases which include the diversified rating errors like leniency, central tendency and halo,
which were termed as rating errors in the appraisal method. It has been observed that the bias free
appraisals were inevitably true or more precisely we can say more accurate, but the concept was totally
refused by the research of Hulin in 1982. According to them the biasfree appraisals were not necessarily
accurate (Murphy & Balzer, 1989).
13
Researches which had been done in the year 1980 were found the most dominating one which
contributed the appraisal system in a great deal. The researches of the1980 also helped out to clarify some
presumed assumptions regarding the performance appraisal, just like the work of Murphy (1982).
Research has included the measure of employee attitudes towards the system of performance
appraisal and its acceptance (Roberts, 1990). Bernardian and Beatty (1984), suggested in their research
that behavioral and attitudinal kinds of measure ultimately prove to be better anticipator as compared with
the traditional psychometric variables, which we have declared earlier as well, like leniency, halo and
discriminability. A Performance Appraisal system is totally ineffective in practice due to the dearth of
approval from the end users (Roberts, 1990).
According to a number of researchers, the enhanced and upgraded performance appraisal
procedure and method will enhance the satisfaction level of the employees and definitely will improve the
process of goal setting within the organization.
14
RESEARCH METHODOLOGY
The manipulation of things, concepts or symbols for the purpose of generalizing to
extend, correct or verify knowledge aids in construction of theory or in the practice of an art.
RESEARCH DESIGN
Research design is basic framework which provides guideline for the best of the research
purpose. In short research design is the plan structure and strategy of investigation conceived so
on to obtain answer to research question and to control variance.
The research design of this study is Descriptive research. The descriptive research studies are
those studies which are concerned with describing the characteristics of a particular individual,
or of a group. The studies concerned with specific predictions, with narration of facts &
characteristics concerning individual, group or situation are all examples of descriptive research
studies.
SOURCE OF DATA
PRIMARY DATA
Primary data is known as the data collected for the first time through field survey are
Questionnaire
Interview
SECONDARY DATA
Secondary data refers to the information or facts already collected are
Books
Periodicals or journals
Bibliographies
15
SAMPLING
SAMPLE DESIGN
Sample unit
The sample unit consists of Hotel industry.
Sample size
The sample size for this study is 25.
Sampling area
The sampling area is Vellore.
Sampling Technique
Simple random technique was adopted for the analysis.
TOOLS USED
Percentage
Percentage =
No. of respondents
Tabulation
Table
Pictorial representation
Charts
16
100
GENDER
1
2
TOTAL
MALE
FEMALE
NO. OF
PERCENTAGE
RESPONDENTS
38
12
50
76
24
100
INTERPRETATION:
The above table reveals that 76% of the respondents are Male and 24% of the respondents are
Female.
Chart-1
80
76
70
60
50
Percentage 40
30
24
20
10
0
Male
Female
Gender
17
S NO
AGE
1
2
3
TOTAL
20-25
25-30
30 ABOVE
RESPONDENTS
30
10
10
50
PERCENTAGE
60
20
20
100
INTERPRETATION:
From the above table it is inferred that 60% of the respondents are in age group of 20-25, 20% of
the respondents are in age group of 25-30 and 20% of the respondents are in age group of above
30.
Chart-2
Age of the responents
70
60
60
50
40
Percentage 30
20
20
20
25-30
30 above
10
0
20-25
Age
18
S NO
OPTIONS
1
2
TOTAL
YES
NO
NO. OF
PERCENTAGE
RESPONDENTS
0
50
50
0
100
100
INTERPRETATION:
From the above table it is inferred that 100% of respondents agreed no appraisal system currently
exist in the Organization.
Chart-3
Performance Appraisal exist in the Organization
120
100
100
80
Percentage
60
40
20
0
Yes
0
No
Options
NO. OF
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
PERCENTAGE
RESPONDENTS
28
18
4
0
DISAGREE
TOTAL
56
36
8
0
50
100
INTERPRETATION:
From the above table it is inferred that 56% of the respondents strongly agreed and 36% of the
respondents are agreed that there is need Performance Appraisal in the Organization.
Chart-4
Performance Appraisal system is needed in the Organization
Percentage
60
50
40
30
20
10
0
56
36
8
0
Options
OPTIONS
NO. OF
RESPONDENTS
20
PERCENTAGE
P ERSONAL
D EVELOPMENT
O RGANIZATIONAL
D EVELOPMENT
F EEDBACK ON
PERFORMANCE
4
5
6
7
TOTAL
INTERPRETATION:
C AREER DEVELOPMENT
F INANCIAL REWARDS
ALL OF THE ABOVE
NONE OF THE ABOVE
18
36
10
20
8
4
6
0
50
16
8
12
0
100
The above table reveals that 36% of the respondents needs Self development ,20% needs Organizational
development,8% needs Feedback on performance ,16% needs Career development ,8% needs Financial
rewards, and 12% needs all.
Chart-5
Percentage
40
35
30
25
20
15
10
5
0
36
20
16
8
12
Options
S NO
OPTIONS
NO. OF
21
PERCENTAGE
PROPER GUIDANCE
TRAINING NEEDS
DEVELOPMENT
1
2
3
RESPONDENTS
8
6
16
12
18
36
18
36
50
100
NEEDS
ALL THE ABOVE
NONE OF THE
4
5
ABOVE
TOTAL
INTERPRETATION:
From the above table it is inferred that 16% of the respondents expects Proper guidance, 12% of
the respondents are expects Training, 36% of the respondents expects Development and 12% of
the respondents expects all.
Chart-6
Expectations of Performance Appraisal system.
40
35
30
25
20
15
10
5
0
36
16
36
12
0
Percentage
Options
S NO
OPTIONS
SELF
NO. OF
RESPONDENTS
18
22
PERCENTAGE
36
2
3
4
5
TOTAL
SUPERIOR
CONSULTANT
ANY OF THESE
NONE OF THESE
24
2
6
0
50
48
4
12
0
100
INTERPRETATION:
From the above table it is inferred that 36% of the respondents interested in Self appraisal, 48%
of the respondents wants Superior to appraise, 4% of the respondents wants Consultant to
appraise, and 12% of the respondents agreed with any of these mentioned.
Chart-7
36
48
12
0
Options
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
NO. OF
RESPONDENTS
18
30
0
2
23
PERCENTAGE
36
60
0
4
STRONGLY
DISAGREE
TOTAL
50
100
INTERPRETATION:
From the above table it is inferred that 36% of the respondents strongly agreed and 60% of the
respondents are agreed and 4% disagreed to evaluate their performance by a specialized raters.
Percentage
70
60
50
40
30
20
10
0
60
36
4
0
Options
Ch
art-8
S NO
OPTIONS
1
2
STRONGLY AGREE
AGREE
NO. OF
RESPONDENTS
32
14
24
PERCENTAGE
64
28
3
4
NEUTRAL
DISAGREE
STRONGLY
DISAGREE
TOTAL
4
0
8
0
50
100
INTERPRETATION:
From the above table it is inferred that 64% of the respondents strongly agreed and 28% of the
respondents are agreed and 8% of the respondents says neutral on using clear and understandable
criteria in order to judge their performance.
Chart-9
Clear and understandable criteria can be used to judge Performance
Percentage
70
60
50
40
30
20
10
0
64
28
8
0
Options
S NO
OPTIONS
1
2
3
4
5
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
22
28
0
0
0
25
PERCENTAGE
44
56
0
0
0
DISAGREE
TOTAL
50
100
INTERPRETATION:
From the above table it is inferred that 44% of the respondents strongly agreed and 56% of the
respondents are agreed towards that the employees can monitor their own performance.
Chart-10
Employe e s able to monitor the ir Pe rformance
Percentage
60
50
40
30
20
10
0
44
56
Options
Table 11: Employees are interested to involve in the Performance Appraisal system.
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
14
24
10
2
DISAGREE
TOTAL
26
PERCENTAGE
28
48
20
4
50
100
INTERPRETATION:
From the above table it is inferred that 28% of the respondents strongly agreed and 48% of the
respondents are agreed and 4% of the respondents disagreed that the employees are interested in
the appraisal system.
Chart-11
Employees are interested to involve in the Performance Appraisal system
Percentage
60
50
40
30
20
10
0
48
28
20
4
0
Options
Table 12: Performance Appraisal helps to win Co-operation and Team work
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
20
18
12
0
DISAGREE
TOTAL
INTERPRETATION:
27
PERCENTAGE
40
36
24
0
50
100
From the above table it is inferred that 40% of the respondents strongly agreed and 36% of the
respondents are agreed and 24% of the respondents says neutral towards Performance Appraisal
helps to win co-operation and team work.
Chart-12
Performance Appraisal helps to win Co-operation and Team work
Percentage
50
40
30
20
10
0
40
36
24
Options
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
10
8
20
12
DISAGREE
TOTAL
INTERPRETATION:
28
PERCENTAGE
20
16
40
24
50
100
From the above table it is inferred that 20% of the respondents strongly agreed and 16% of the
respondents are agreed and 24% of the respondents disagreed that the appraisal of performance
helpful in reducing grievance and misunderstanding among them.
Chart-13
Pe rformance Appraisal is he lpful in re ducing grie vance and misunde rstanding
Percentage
50
40
30
20
10
0
40
20
24
16
Options
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
12
34
2
2
DISAGREE
TOTAL
INTERPRETATION:
29
PERCENTAGE
24
68
4
4
50
100
From the above table it is inferred that 24% of the respondents strongly agreed and 68% of the
respondents are agreed and 4% of the respondents disagreed that the performance appraisal
increase interpersonal relationship among them.
Chart-14
Performance Appraisal increases communication among employees
Percentage
80
70
60
50
40
30
20
10
0
68
24
4
4
0
Options
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
12
36
2
0
DISAGREE
TOTAL
INTERPRETATION:
30
PERCENTAGE
24
72
4
0
50
100
From the above table it is inferred that 24% of the respondents strongly agreed, 72% of the
respondents are agreed and 4% of the respondents says neutral towards the performance
appraisal empowers them to make decisions.
Chart-15
Performance Appraisal empowers to make decision
Percentage
80
70
60
50
40
30
20
10
0
72
24
4
0
Options
OPTIONS
1
2
3
4
SELF APPRAISAL
180 DEGREE
360 DEGREE
TEAM APPRAISAL
PERFORMANCE AND
NO. OF
RESPONDENTS
8
0
24
14
POTENTIAL
TOTAL
PERCENTAGE
16
0
48
28
50
100
INTERPRETATION:
From the above table it is inferred that 16% of the respondents wants the method of self appraisal
to be carried out, 48% of the respondents wants 360 degree method of appraisal to be carried out,
31
28% of the respondents wants team appraisal to be carried out , and 8% of the respondents wants
performance & potential method of appraisal to be carried out by the management.
Chart-16
The method of Performance Appraisal system needed to be undertake
Percentage
60
50
40
30
20
10
0
48
28
16
8
0
Options
OPTIONS
1
2
PROMOTION
TRANSFER
EMPLOYEE
3
4
5
TOTAL
NO. OF
RESPONDENTS
38
2
DISCOUNT
ALL OF THESE
NONE OF THESE
PERCENTAGE
76
4
8
0
50
16
0
100
INTERPRETATION:
From the above table it is inferred that 76% of the respondents expects reward in the form of
promotion, 4% of the respondents expects reward in the form of transfer and 16% of the
respondents expects all kinds or reward for their better performance.
32
Chart-17
Expected reward
80
60
40
20
0
76
4
16
0
Percentage
Options
S NO
OPTIONS
1
2
3
4
STRONGLY AGREE
AGREE
NEUTRAL
DISAGREE
STRONGLY
NO. OF
RESPONDENTS
4
22
6
8
DISAGREE
TOTAL
PERCENTAGE
8
44
12
16
10
20
50
100
INTERPRETATION:
From the above table it is inferred that 8% of the respondents strongly agreed, 44% of the
respondents agreed and 20% of the respondents strongly disagreed on evaluation of performance
makes them under stress.
33
Chart 18
Evaluation of Performance makes Employees under stress
50
40
30
20
10
0
44
12
16
20
Percentage
Options
FINDINGS
76% of the respondents are Male and 24% of the respondents are Female.
60% of the respondents are in age group of 20-25, 20% of the respondents are in age
group of 25-30 and 20% of the respondents are in age group of above 30.
100% of respondents agreed no appraisal system currently exist in the Organization.
56% of the respondents strongly agreed and 36% of the respondents are agreed that there
is need Performance Appraisal in the Organization.
36% of the respondents needs Self development ,20% needs Organizational development,8%
needs Feedback on performance ,16% needs Career development ,8% needs Financial rewards.
16% of the respondents expects Proper guidance, 12% of the respondents are in need of
Training, 36% of the respondents are in the need of their Development.
36% of the respondents interested in Self appraisal, 48% of the respondents want
Superior to appraise and 4% of the respondents want Consultant to appraise them.
36% of the respondents strongly agreed and 60% of the respondents are agreed and 4%
disagreed to evaluate their performance by specialized raters.
64% of the respondents strongly agreed and 8% of the respondents says neutral on using
clear & understandable criteria in order to judge their performance.
44% of the respondents strongly agreed and 56% of the respondents are agreed towards
the employees can monitor their own performance.
28% of the respondents strongly agreed and 4% of the respondents disagreed that the
employees are interested in the appraisal system.
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40% of the respondents strongly agreed and 24% of the respondents says neutral towards
Performance Appraisal helps to win co-operation and team work.
20% of the respondents strongly agreed and 24% of the respondents disagreed that the
appraisal of performance helpful in reducing grievance & misunderstanding among them.
24% of the respondents strongly agreed , 4% of the respondents disagreed that the
performance appraisal increase interpersonal relationship among them.
24% of the respondents strongly agreed and 4% of the respondents says neutral towards
the performance appraisal empowers them to make decisions.
48% of the respondents wants 360 degree method of appraisal to be carried out and 8% of
the respondents wants performance & potential method of appraisal to be carried out by
the management.
76% of the respondents expects reward in the form of promotion and 16% of the
respondents expects all kinds of reward for their better performance.
8% of the respondents strongly agreed, 20% of the respondents strongly disagreed on
evaluation of performance makes them under stress.
SUGGESTIONS
Management may give awareness programme about Performance Appraisal to
employees.
The performance of an each employee can be evaluated by the management so that
individuals hidden talent can be identified.
The Performance Appraisal can be implemented atleast twice in a year.
The consultant needs to be appointed to identify the personal feelings about the work
of an employee.
Based on the performance of employees certain rewards can be made by the
management.
CONCLUSION
Performance Appraisal is an essential tool for all the organization, since it records
the individuals exact performance through standard evaluation process and helps them to
improve themselves in order to achieve organizational objective. Performance Appraisal
will also help to make correct decisions, ensuring legal compliance, minimizing job
dissatisfaction, employee turnover and ensuring consistency between organizational
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strategy and behavior. So it is concluded that employees in GRT Regency are interested
to involve in the Performance Appraisal system.
(a) Male
(b) Female
(b) 25-30
(c) 30 above
3) Age group :
(a) 20-25
4) Designation :
5) Does Performance Appraisal exist in the Organization?
(a) Yes
(b) No
Proper guidance
Training needs
Development needs
All the above
None of the above
(a) Self
(b)Superior
(b) Agree
(c) Neutral
(d) Disagree
(b) Agree
(c) Neutral
(d) Disagree
(d) Disagree
(b) Agree
(c) Neutral
(b) Agree
(c) Neutral
(d) Disagree
(b) Agree
(c) Neutral
(d) Disagree
(b) Agree
(c) Neutral
(d) Disagree
(b) Agree
(c) Neutral
(d) Disagree
(d) Disagree
(b) Agree
(c) Neutral
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