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Privacy Concerns on Cookies
As we've mentioned in several areas of this website, cookies are inherently harmless. Cookies are simple
uncompiled text files that help coordinate the remote website servers and your browser to display the full range of
features offered by most contemporary websites. These features include hassle-free automatic logins and
authentication, shopping cart functionalities, third party ad serving, ad management, preference setting, language
setting, among many others. As cookie technology evolves along with website publishing and advertisement
technology, privacy issues are sure to arise time and again.
Privacy Concerns: Storing Personal Information and Tracking User Behavior
While cookies by themselves cannot dig or research your information or search your computer, they do store
personal information in at least two waysform information and ad tracking. This personal information is not
generated by the cookies themselves but by your own input into websites' order forms, registration pages, payment
pages, and other online forms. Often used for ecommerce, this information is often encoded and protected from
hacking by the remote server through limited interaction via security features like secure sockets layers (SSL)
certified pages and similar network security schemes.
Cookie-based ad tracking has evolved through the years. From simple operations like counting ad impressions,
limiting popups, and preserving ad sequence, third party ad serving cookies have evolved to user profiling/website
preference tracking. This latter group of activitiesad tracking, that has attracted a lot of controversy among online
consumer privacy groups and other concerned parties. Many of the largest websites online use large-scale thirdparty ad serving networks which cover many sites. One of the largest is Google's Adsense/Adwords ad serving
network. Literally, millions of pages run Adsense ads. For every click a valid user makes on a Google-served ad on
their site, site owners make money ranging from pennies to dollars.
Maximizing advertising effectiveness through cookie-based user profiling
Google's ad-serving platform embodies many of the technological innovation used by other ad serving companies
it uses a user profiling system that tracks and models a particular user's browsing and ad clicking habits. Google
has long provided contextual advertisingads are triggered by the words on a page. Google's ad serving system
has added another layer to this technologyuser preference modeling/tracking. Simply put, when a user visits
particular websites or reads particular content, Google's ads will try to serve ads to that user that matches their
content browsing preferences. The preferences are not consciously or explicitly set by the user but modeled after
the user's browsing history, page viewing, and ad clicking history. Accordingly, when a user reads dog training
pages and moves on to another Google ad-powered page that might not be related to dog training, dog training ads
might follow the user to the new page. There is no obvious notice or notification sent to the user that the user's
actions online are being tracked for ad-serving purposes.
As observed by some online consumer privacy groups, this ubiquitous tracking and ad-specificity increase the
effectiveness of ads. However, they urge that such increased ad effectiveness must be weighed against the impact
on user privacy and the fact that there is no obvious consent given for such tracking. Given the rapid evolution of
cookie-based ad-serving and behavior-tracking technology, consumer privacy activists are urging a reconsideration
of the default standards for cookies. The rise and fall of flash cookies intensified the privacy debate.
Flash cookies: a cause for concern
In addition to user behavior tracking and browsing history-based ad serving, online consumer groups are also
concerned at the rising level of cookie anonymity. While browser-based cookies are easy to detect and delete,
many consumers are not very familiar with flash-based cookies. Also called Local Shared Objects (LSO), flashbased cookies are not stored on your computer like browser-based cookies. As a result, they are harder to find and
delete. Banks and online finance sites use flash-based cookies precisely for this reason. Since they are harder to
detect and delete and are less known than browser-based cookies, banks/finance sites store flash cookies on their
users' computers to authenticate account owners and prevent fraud since fraudsters would merely have a user's
login and password but no access to the user's computer. The flash cookie acts as a second level of authentication
supplementing the user's login and password. Once again, there's no explicit notice sent to the user that a flash
cookie has been planted on the user's computer.
Due to the increasingly vocal concerns raised by consumer groups and privacy groups, flash-based cookies are
being phased out on a technical level. Newer versions of Adobe Flash notify users that a cookie is being planted
and explicitly asks users if they consent to storing website server information on their computer. Users can either
choose to install or cancel the installation process. Regardless, the rise, widespread use, and fallout resulting from
flash-based cookies does raise a fundamental question at this stage of cookies' technological evolutionare
current privacy protection processes enough?
P3P: Inadequacy in the face of the Internet's Evolution?
P3P stands for Platform for Privacy Preferences Project. It is a project by the Internet standards setting body, the
World Wide Web Consortium (W3C), which aims to help consumers manage their privacy while navigating websites
which have differing privacy policies (ie., what information is collected, what duration is set, among others). Users
set their privacy preference in their P3P-enabled browsers. Before a user loads a site, the browser's P3P agent
checks the privacy policy of the website being loaded. If the site falls within the user's preset privacy settings, the
site loads automatically. If the site's privacy policy doesn't match the user's settings, the user is prompted.
Critics of P3P note that it offers weak protection against the highly evolving pace of website content, only a small
fraction of websites complies with P3P or even have a privacy policy, and there's no legal compulsion for websites
to enforce their privacy policies. In essence, the P3P, its critics charge, is a well intentioned failurea toothless
tiger. For more information click here
Opt-in cookies versus Opt-out cookies
For much of the history of the Internet and cookie-enabled websites, most websites planted cookies and dealt with
user information on a purely opt-out basis. By default, websites are free to load their cookies onto your computer. If
you don't like it, you can always search for the cookie files and delete them or set your browser to prompt you when
a cookie is being planted. Moreover, there are websites like networkadvertising.org that lists most of the large thirdparty ad serving services on the Internet and allows users to select the networks they'd like to opt-out from.
Proponents of the optout model tout the smooth navigation experience users have. You merely go from one website
to another. There is no gate you have to pass through to read free content or use free tools. This makes the
Internet easy to navigate and convenient to use.
Critics of the optout model point to the increasingly intrusive abilities of third-party ad tracking cookies which follow
users from one network site to another. These cookies create dynamic profiles of the user which advertisers use to
maximize their revenues at the expense of users who were neither notified nor gave their consent. The users are
surfing blind because they do not know which information is being collected, the purposes of such collection, nor
are they given a copy of the collected information. Moreover, online behavior tracking might lead to group-based
discrimination (e.g., people using a particular block of IP addresses, or people that came from particular websites).
They also raise the danger of private groups collecting information which is later turned over to government
authorities. Since constitutional protections only cover government actions, private data collecting poses particularly
serious concerns.
Online consumer privacy groups urge a new default standard for cookiesOPT OUT. Under an opt out scheme,
consumers are notified via an alert or window when they load a website. The user must consent to the notice before
they can navigate the site and any cookies are planted. At a minimum, the notice is to contain the following:
disclosure of information gathering practices, the uses for this information, and policies for processing and
disposing of this data. The user should be given the right to know if the information being gathered contains any
personally identifying data, the right to get a copy of the data collected at an affordable price and in a form that the
consumer can readily understand, and the right to request a correction of the data, and, most importantly, the right
to have all data on the user's behavior/browsing pattern within the website destroyed.
Consumer privacy protection activists argue that given the huge evolution of websites like Facebook which pose
extensive security concerns as well as the evolution of hidden cookie technology as exemplified by flash cookies,
an opt out regime is the only effective way to safeguard user information.
Not so fast, says third-party ad servers, exemplified by no other than Google's ad department. Google argues that
an OPT IN regime is unworkable because of the following:
Consumers, when they first arrive at a new website, don't know enough about the website to opt in. They don't
know the features of the site and don't know the benefits to weigh against the costs to their privacy. It is, they argue,
unrealistic to expect that the user can come up with an informed decision to opt in. It's arguably much better to plant
the user tracking cookie when the user arrives at the site, so they can get a fuller understanding of the site's
offerings and let them opt out at a later time if they wish. Now, at this point in time, it is argued, they would have
enough information as to which features to opt out from.
An optin system forces marketers and websites to ask for more information than they would normally ask for since
they have to compensate for the higher cost of each registered member. Since more users are turned away by the
optin system, the cost per user increases and this forces website owners and/or third party ad servers to ask for
more information which they can monetize later or ask the user to opt in to more areas/features of the site.
Compare this to an opt out system which incentivizes websites to offer consumers a feature by feature list they can
opt out from. Sites and services are pushed to do this in a bid to retain the user. This incentive, arguably, isn't
present in an opt in system.
If optin becomes the standard, the protections such a system is supposed to provide actually disappear because
people will become desensitized to optin terms and conditions. Users will, as a habit, automatically click I agree
without reading the details. So we end up with the same problem the optin system was supposed to fix-unprotected and exploited consumers. This is what happened to adware when Internet Explorer was updated to
prompt users when installing applications.
Finally, optin imposes costs on website owners and marketers, since they filter out users that would normally
navigate in and out of their site unobtrusively under an optout system. There might be a decrease in registrations as
a percentage of users don't have enough information about the site to risk cookie planting/behavior tracking. Add
to this cost of lower registration the fact that there's no universal registration form among websites. The end result
of these costs would be to incentivize websites and their affiliated ad-serving partners to create walled gardens-registration guarded sites that have a higher cost of exchanging information among each other. Walled gardens can
severely limit user's abilities to smoothly and easily navigate from one website to another. This leads to a severe
limitation of users' opportunities to experience new pages/websites outside of the walled garden. A key example of
this is Facebook.
Cookies are Dead, Long Live Cookies
There are two kinds of cookiescookies to help a site function and cookies for ad tracking/monetization. The divide
between the two grows wider as the debate between the proper role of cookies and the user tracking/user
information storage they make possible gets louder. One thing is certain, cookies' website-enhancing functions will
remain in demand regardless of whether the cookie, as a file form, survives today's raging privacy debates.
Cookies are at a tenuous yet crucial crossroad between public policy and technology. We have no doubt that in the
future this impasse will be safely resolvedhigh levels of personal privacy while preserving full website functionality
and advertiser monetization. It is just a matter of innovation.
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