Case Study 01 J
Case Study 01 J
Contemporary Management
Case Study 01
Workplace Violence
Prepared by:
Mohamed Elsayed Helmi Darwish
ESLSCA, MBA Group: 50 h
Supervised by
Dr. Hesham Sadek
1- Problem Definition
In this case we have two dead and two injured employees due to a
case of workplace violence which is defined as any physical assault,
threatening behavior or verbal abuse that occurs in the work setting.
Acts such as psychological trauma due to threats, obscene phone calls,
an intimidating presence and harassment of any kind are included, by
The National Institute for Occupational Safety and Health (NIOSH)
3- List of Alternatives:
Prevention of such problems in the future management should consider
the following:
1. Organizing a crisis management team
2. Development of Written Policy Statement
3. Reassessment and implementation of security measures.
4- Evaluate Alternatives
1. Organizing a crisis management team
Forming a team of a member of executive management along with a
management member from human resources, security, risk management, a
legal advisor and a psychologist. Should handle all the problems occurred by
an incident of workplace violence also developing effective prevention
policies.
A single incident of workplace violence may cause many problems other than
its effect on the directly involved personnel, such as negative effect on other
company employees and internal process that would affect production along
with possible legal issues. All of these problems cant be handled effectively
without an organized Crises management team that will also handle some
other relative tasks such as social support of the affected personnel families,
communication with local authorities and media.
In addition, that team would work on continuous improvement of the polices
which will minimize the possibilities of reoccurrence of such incidents in the
future.
5- Recommendation,
For this case, The first and the second alternatives which are the
implementation and deploy of a Crisis management team and improvement
of security measures would have and immediate and increasing positive
effect and that would be the most suitable recommendations for the
managing team of this company.