Complaint To CFPB Re TransUnion LLC Refused To Provide My Annual Credit Report Online
Complaint To CFPB Re TransUnion LLC Refused To Provide My Annual Credit Report Online
1Z64589FP299362856
The Honorable Richard Cordray, Director
Consumer Finance Protection Bureau
1700 G Street, NW
Washington, DC 20552
Equifax provided my annual credit report online, after quickly resolving a password issue, see
enclosed the Equifax email. TransUnion has refused to correct the issue blocking my online
access. The phone number provided to get a report by phone, (877) 322-8228 is just an endless
stream of commercial offers, including ALORICA, INC. 412-650-3799 for Direct TV.
I request TransUnion LLC provide my annual credit report online immediately. Due to my
disability, TransUnions mailed credit report is a burden; it is time consuming to scan a paper
report to PDF files; and it is onerous to send by US Mail disputes in paper, with costly postage,
and receive paper responses by US Mail, all of which must be scanned to PDF files. The
response by TransUnion is an unlawful denial of my annual credit report online. TransUnion
failed to accommodate disability in violation of ADA and Rehabilitation Act. Thank you.
Sincerely,
Neil J. Gillespie
8092 SW 115th Loop
Ocala, Florida 34481
Email: [email protected]
Tel. 352-854-7807
Enclosures
https://annualcreditreport.transunion.com/sos/common/identityFailedFA.jsp?cb=FA
TRANSUNION.COM
PRIVACY POLICY
TERMS OF USE
11/27/2015 3:13 AM
FILED
Mar 03, 2015
Secretary of State
CC7694729697
DOCUMENT# M99000000477
Entity Name: TRANS UNION LLC
Current Principal Place of Business:
555 WEST ADAMS STREET
CHICAGO, IL 60661
SIGNATURE:
Date
PRES
Title
VP
Name
PECK, JAMES M
Name
Address
Address
City-State-Zip:
CHICAGO IL 60661
City-State-Zip:
CHICAGO IL 60661
Title
CFO
Name
Address
City-State-Zip:
CHICAGO IL 60661
I hereby certify that the information indicated on this report or supplemental report is true and accurate and that my electronic signature shall have the same legal effect as if made under
oath; that I am a managing member or manager of the limited liability company or the receiver or trustee empowered to execute this report as required by Chapter 605, Florida Statutes; and
that my name appears above, or on an attachment with all other like empowered.
VP
03/03/2015
Date
Page 1 of 1
Neil Gillespie
From:
To:
Sent:
Subject:
<[email protected]>
<[email protected]>
Friday, November 27, 2015 9:42 PM
Equifax Personal Solutions Login Help
You are receiving this e-mail because your Equifax Personal Solutions password has been changed.
Your user ID is [email protected]. IF YOU DID NOT INITIATE THIS TRANSACTION, PLEASE
CALL Equifax Customer Care Team.
Please call us at 1-866-640-CARE (1-866-640-2273), 7 days a week between the hours of 8:00am 3:00am Eastern Time Zone. You may e-mail us anytime at [email protected]. Or you may
write us at Equifax Consumer Services, Inc. PO Box 105496, Atlanta, GA 30348.
Use the link below to login. Your user ID and password are case sensitive, so be sure to enter them
exactly as you created them.
http://myservices.equifax.com/login
As always, thank you for your business. We look forward to assisting you.
Your Equifax Customer Care Team.
11/27/2015